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Digital Business: Audio Conferencing

Date post:15-May-2015
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Description:
Audio conferencing element of the Digital Business seminars -- helping your business to improve efficiency and increase profits.
Transcript:
  • 1.digital BUSINESS improve efficiencyINCREASE PROFITS With Calvin Jones and Alfie Keary

2. Session Overview

  • What is Audio/Tele Conferencing (AC)
    • Conferencing Providers
  • Business Models
  • Applications
  • Standard Features/Services
    • Event Management Services
    • Value Added Services
  • Audio Conferencing Demonstration

3. Audio Conferencing Basics

  • Attended Audio Conferencing
    • Operator on the call
    • Announcing and monitoring the call
    • Managing the Q&A
    • Scheduled
  • Automated Audio Conferencing
    • Access the call 24/7
    • Use passcodes
    • No dedicated operator

4. Audio Conferencing Basics Moderator Operator Attendees 5. Audio Conferencing Bridges Source : Traditional & NG Bridge Architecture (PGS,2008) 6. Audio Conferencing Providers 7. 8. 9. Business Models

  • Pay as You Use
    • More expensive,list rates
    • Occasional users
    • No contract
    • Global bands
  • Monthly Premiums
    • Bundle of minutes like mobile packages
    • Usually limited minutes pm
    • Global location limits/bands will apply

10. Business Models

  • Free Conferencing
    • SkyPe, PowWowNow

11. Business Models

  • All You Can Use
    • All Conference Calls

12. Business Models

  • Client Rate Reviews - Large Moderator Base
    • Global band usage analysis
    • Rate plan reviews and business development
  • Bulk Purchase of Minutes - Corporate
    • Global deals
    • Global resellers
  • Attendee Pays - Chargeback Potential
    • Premium access per minute
    • Charge back to attendee

13. Business Applications

  • Sales
    • Weekly & Regular Meetings
    • Targets & Performance Reviews
  • Marketing
    • Focus Groups
    • Product launches
  • Management/Boardroom
    • Formal Meetings
    • Expert Consultations
    • Rapid Decision Making

14. Business Applications Disaster Planning & Emergency Response Medical Consultations& Notifications ShareHolders Events National Organisation Events 15. Your Business Applications

  • Group Exercise -5 Minutes
    • Consider audio conferencing applications
    • Discuss current uses of audio conferencing
    • Discuss future potential for audio conferencing
    • Discuss expected benefits
    • Document
    • Group feedback

16. AC - Standard Feature Set

  • Dial in Local Global Access
    • Number Extract

17. AC - Standard Feature Set

  • Dial in FreePhone/TollFree Global Access
    • Number Extract
    • ToolFree for Attendees ONLY!

18. AC - Local Global Banding 19. AC - Low-Call Access Banding 20. AC - TollFree & Mobile Banding 21. Conducting a Conference

  • Running an Audio Conference
      • Dial into local access number
      • Enter moderator passcode
      • Ask attendees to dial in to their local number and enter participant passcode
      • Follow prompts
      • Dial *0 for a Live Operator
  • Passcodes
      • Moderators
      • Participants

22. Moderator Features

  • Participant Count,Roll Call
  • Lock, Un-lock conference
  • Disconnect all lines
  • Mute, un-mute lines
  • Subconferencing features
  • Record conference introduction
  • Record conference for playback
  • Extra security codes

23. Moderator Features

  • Example : Conference Recording
    • Use moderator code *22
    • Start,Stop,Pause
    • eMail with access details
  • Example : Moderator Dial Out
    • Must be enabled
    • Uses moderator code *95
    • Press # to bring line into conference

24. Participant Features

  • General Features
      • Tones on Entry and Exit
      • On-hold until moderator enters
      • Record name
      • Billing features/PO Codes
      • Listen only participation
  • Conference Shortcuts
      • Help Menu
      • Operator access
      • Conference volume
      • Voice volume

25. AC - Costs Across Bands 26. VoIP & Universal Voice

  • VoIP access to conference
    • SkyPe already discussed
    • VoIP access to bridge -Local, TollFree
    • Service Level Agreements
    • Call quality,management
    • Conferencing operators integrating VoIP
  • Universal Voice
    • Audio & VoIP combined in the conference
    • Later :Adobe Connect,PGi iMeet,WebEx

27. Value Added Features 28. Value Added Features Mobile Apps for Conferencing 29. Value Added Features 30. Event Management

  • Event manager
  • Dedicated production team
  • Call screening and information gathering
  • Pre/Post conference reporting
  • Sub-conferencing
  • Custom introductions
  • Dedicated comms line to operator
  • Q&A management and reporting

31. Audio Conference Demo 32. Session Review

  • What is Audio/Tele Conferencing (AC)
    • Conferencing Providers
  • Business Models
  • Applications
  • Standard Features/Services
    • Event Management Services
    • Value Added Services
  • Audio Conferencing Demonstration
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