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Demonstrating Digital:55 Kirkton Avenue
Date: 4th June 2015Winner, 2014 Connect ICT Awards- Connected Citizens
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Five year Vision
Digitally enabled staff
mature, easy to use and attractive online services
2016Digitally enabled staff
2018Fully mobile workforceMature, easy to use and attractive online services
2020Leading provider of digital care servicesCustomers and suppliers choose where and when to transact with us
Community empowerment
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Digital Demonstrator Project
Digitally enabled staff
mature, easy to use and attractive online services
• Joint initiative with Scottish Government
• High-rise solution for up to 138 families, including five temp furnished flats
• Wi-fi solution
• Replicable across portfolio and RSL sector
• Measured outcomes
• Project extended to 2016 – transactional services
The use of the internet personally or as a household has increased since the baseline study, with all tenants now having used the internet
Q4a. Which of these best describes how often you use the Internet / email?
Base: Baseline (same tenants to final) (22); Final (same tenants to baseline) (22), All final responses (34)All respondents
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
64%
9%
5%
5%
0%
18%
82%
64%
27%
9%
0%
0%
0%
100%
68%
26%
6%
0%
0%
0%
100%
Q4b. Which of these best describes how often overall your household uses the Internet / email (including yourself)?
HouseholdPersonal
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
68%
5%
5%
5%
0%
18%
82%
73%
18%
9%
0%
0%
0%
100%
74%
21%
6%
0%
0%
0%
100%
All final responses
Final (same tenants to baseline)
Baseline (same tenants to final)
Everyday
At least once per week
At least once per month
At least once every 3 months
Not often (i.e. less than every three months)
Never
Summary: Use
16-44 – 88%
Most tenants still use the internet for leisure purposes, however there is increased use of the internet for financial / household duties and out of necessity
Q9a. Do you or anyone in your household...?% yes
Use the internet/email for leisure purposes
Use the internet/email for financial and household duties e.g. checking bank statements and gas/electric
bills
Use social media websites, such as Facebook and Twitter
Use the internet/email for reporting repairs
Use the internet to look for information that interests you
Use the internet to communicate with people, including family and friends
Use the internet out of necessity, e.g. because you have to use it for school or work, or to apply or look for a
job?
None of these
0% 20% 40% 60% 80% 100%
100%
57%
71%
100%
100%
57%
0%
95%
73%
82%
91%
100%
91%
86%
0%
Final (same tenants to baseline) [22]Baseline (same tenants to final) [14]
No baseline comparison because question wording changed
Where household uses the internet (same tenants baseline to final)
16-44 – 88%
16-44 – 94%45+ – 65%
97%
71%
79%
85%
100%
94%
85%
0%
16-44 – 100%
All final responses (34)
More tenants have checked a variety of benefits online since taking part in the study, but less have checked their tax credits
Q29. Since taking part in the study, have you checked your entitlement online or claimed online for any of the following Benefits?
All respondents (same tenants baseline to final)
Jobseekers Allowance
Career's Allowance
Council Tax Reductions
Housing Benefit
Attendance Allowance
Disability Living Allowance (Child)
Employment and Support Allowance
Income Support (Can only check entitlement)
Pension Credit (Can only check entitlement)
Tax credits (Can only check entitlement)
Clothing grants (Can only check entitlement)
Free School Meals (Can only check entitlement)
None/Can't recall
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
5%
0%
0%
0%
0%
0%
0%
0%
0%
5%
0%
0%
91%
9%
0%
5%
9%
0%
0%
5%
0%
0%
0%
5%
5%
86%
Final (same tenants to baseline) [22]
Baseline (same tenants to final) [22]
- Since taking part
- Over the last year
16-44 – 18%9%
All final responses (34) Since taking part
3%
3%
9%
3%
0%
3%
0%
0%
0%
3%
85%
3%
Over three in five tenants have searched for a job online since the beginning of this study, and for 57% of these it was the first time they had ever done so
Q10a. Since the beginning of this study, have you or anyone in your household...? % yes
Searched for a job online
Created a CV online
Had a job interview
Gained employment by being online
None of these
0% 10%20%30%40%50%60%70%
62%
32%
32%
9%
38%
16-44 – 71%
16-44 – 47%No longer with study – 38%
57% of those that searched for a job online did so for the first time since the beginning of this study
73% of those that created a CV online did so for the first time
since the beginning of this study
All respondents: 34
Two thirds of tenants at the interim stage who said they had saved money since the study started believe they saved over £100, with a mean saving of £187
Less than £20
£20-£50
£50-£75
£75-£100
£100+
0% 10% 20% 30% 40% 50% 60% 70%
0%
12%
18%
6%
65%
Q6b. If yes, how much money do you think you have saved since the study started? Please give your best estimate. (Taken from interim study)
Where have saved money (17) (Interim study)
Mean savings = £187
70% of tenants would be willing to pay for an internet connection when the study completes, while 35% of them would find it difficult to cover the cost
Q38a. To what extent would you be willing to pay for an Internet connection once this study has completed?
A lot
To some extent
Not very much
Not at all
Don't know
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
41%
29%
6%
12%
12%
All respondents (34)
Very difficult
Fairly difficult
Not very difficult
Not at all difficult
Don' t know
Summary: Very/ fairly difficult
Summary: Not very/ not at all Difficult
0% 10% 20% 30% 40% 50% 60%
8%
27%
42%
12%
12%
35%
54%
Q38c. How difficult, if at all, would you find it to cover the cost of an Internet connection?
Where are willing to pay for internet connection (26)
45+ - 59%Had internet previously
– 50%
Didn’t have internet access before – 38%
Male – 19%16-44 – 18%
Not continued with study – 15%
I don’t use it
Can’t afford it
Contact with agencies has remained largely stable since the baseline study
Q28. Since taking part in the study, have you contacted the following agencies online or by e-mail?
All respondents (same tenants baseline to final)
Glasgow City Council - Education
Glasgow City Council - Other Departments
Department of Work and Pensions (DWP)
Jobcentre Plus
Jobs and Business Glasgow - Formerly Glasgow Regeneration
Agency (GRA)
NHS Greater Glasgow and Clyde
None/Can't recall
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
5%
9%
5%
5%
9%
0%
77%
9%
5%
5%
5%
5%
5%
82%
Final (same tenants to baseline) [22]
Baseline (same tenants to final) [22] - Since taking part
- Over the last year
6%
All final responses (34) Since taking part
6%
9%
3%
3%
79%
6%
Digital Demonstration