Digital government: Not complicated. Just hard.

Tom Loosemore UK Government Digital Service

GDS

GDS

GDS

GDS

The Strategy is Delivery

GDS

GOV.UKTransformationIdentity AssuranceTechnologyPerformance

GDS

GOV.UK

GDS

25 of the most important transactions in government

GDSgov.uk/transformation

GDS

GDSgov.uk/performance

GDS

We're not here to change government websites.

GDS

We're here to change government.

GDS

How?

GDS

Shape.Language.Process.

GDS

Recognise this process?

GDS

1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)

GDS

It was broken before.

Now, it’s existential.

GDS

There is a better way.

GDS

Digital service design

“Reinventing services using the opportunities given to us by the Internet”

GDS

GDS

Get a room.

GDS

Gather a small, talented, multi-disciplinary team.

Make sure they understand the policy intent

GDS

GDS

GDS

Make sure they understand your values and your principles

GDSgov.uk/designprinciples

Then let them focus on user needs.

GDS

GDS

GDS

Do the hard work to

make it simple

GDS

GDS

GDS

Thank You

@tomskitomski

GDS