Digital government: Not complicated. Just hard.
Tom Loosemore UK Government Digital Service
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The Strategy is Delivery
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GOV.UKTransformationIdentity AssuranceTechnologyPerformance
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25 of the most important transactions in government
GDSgov.uk/transformation
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GDSgov.uk/performance
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We're not here to change government websites.
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We're here to change government.
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How?
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Shape.Language.Process.
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Recognise this process?
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1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)
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It was broken before.
Now, it’s existential.
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There is a better way.
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Digital service design
“Reinventing services using the opportunities given to us by the Internet”
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Get a room.
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Gather a small, talented, multi-disciplinary team.
Make sure they understand the policy intent
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Make sure they understand your values and your principles
GDSgov.uk/designprinciples
Then let them focus on user needs.
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Do the hard work to
make it simple
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Thank You
@tomskitomski
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