Newsletter Newsletter October 2011, 1st Issue Bangladesh Association of Call Center and Outsourcing Bangladesh Association of Call Center and Outsourcing 1 DIGITAL INNOVATION FAIR 2011 BACCO stall in the Digital Innovation Fair 2011 Competitive cost advantage Availability of skilled resources Better accent Advantage of time difference Sustainable technical infrastructure Favorable Government Policies Why Bangladesh? Bangladesh Association of Call Center & Outsourcing (BACCO) participated in the ‘Digital Innovation Fair 2011’ held at Bangabandhu Sheikh Mujibur Rahman Novotheatre, Dhaka from 6th - 8th July 2011 organized by the Government of Bangladesh. During this fair BACCO & its members demonstrated the call center industry & various services it can provide for better & efficient access to information for the citizens that leads to help making Digital Bangladesh. Following eight (8) companies participated in the fair under BACCO: 1. DhakaCalls, 2. Hello World Communica- tions, 3. Legato Services Ltd., 4. Onecall Solutions Ltd. 5.Super Tel 6. Times ASL Call Center 7. Telemedicine Refer- ence Center Ltd. 8. Virgo Contact Center Services Ltd.
Transcript
NewsletterNewsletterOctober 2011, 1s t Issue
Bangladesh Association of Call Center and Outsourcing
Bangladesh Association of Call Center and Outsourcing 1
DIGITAL INNOVATION FAIR 2011
BACCO stall in the Digital Innovation Fair 2011
Competitive cost advantage
Availability of skilled resources
Better accent
Advantage of time di�erence
Sustainable technical infrastructure
Favorable Government Policies
WhyBangladesh?
Bangladesh Association of Call Center & Outsourcing (BACCO) participated in the ‘Digital Innovation Fair 2011’ held at Bangabandhu Sheikh Mujibur Rahman
Novotheatre, Dhaka from 6th - 8th July 2011 organized by the Government of Bangladesh.
During this fair BACCO & its members demonstrated the call center industry & various services it can provide for better & e�cient access to information for the citizens that leads to help making Digital Bangladesh.
Following eight (8) companies participated in the fair under BACCO: 1. DhakaCalls, 2. Hello World Communica-tions, 3. Legato Services Ltd., 4. Onecall Solutions Ltd. 5.Super Tel 6. Times ASL Call Center 7. Telemedicine Refer-ence Center Ltd. 8. Virgo Contact Center Services Ltd.
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NewsletterOctober 2011, 1s t Issue
Bangladesh Association of Call Center and Outsourcing
BACCO organized a roundtable discussion with the stakeholders on 14 May 2011 at Gulshan Club on ‘Call Center industry of Ban-gladesh: Present situation and action plan to move forward’.
Apart from BACCO members, other industry leaders from di�erent Associations, Govern-ment sectors were present including: Bangladesh Telecom-munication Regulatory Commis-sion (BTRC), India Bangladesh Chamber of Commerce & Indus-try (IBCCI), ISP Association of Bangladesh (ISPAB), BASIS, FBCCI, Telcos & News Media and presented their views for devel-oping call center industry in Ban-gladesh.
ROUNDTABLE DISCUSSION WITH THE STAKEHOLDERS
WORKSHOP ORGANIZED TO PREPARE ‘ROAD MAP ’ FOR THE INDUSTRYA two (2) days long workshop arranged for preparing a ‘Road Map’ for the call center industry which took place on 16th & 17th May 2011 at ‘Rangamati Waterfront Resort, Gazipur’.
Enthusiastic BACCO members & few other guests voluntarily participated during the workshop and taking all inputs by the industry leaders at the Round Table Discussion successfully prepared a draft roadmap for the industry with the basis of followings:
Strategy for the Industry through BACCO. Development. Negotiation/ Policy. Entrepreneur Development.
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NewsletterOctober 2011, 1s t Issue
Bangladesh Association of Call Center and Outsourcing
and supported by the Access to Information (A2I) Programme, Prime Minister’s O�ce, Bangladesh, Bangladesh Association of Software and Information Services (BASIS), Bangladesh Com-puter Samity (BCS), Internet Service Providers Association of Bangladesh (ISPAB), Association of Mobile Telecommunication Operators of Bangladesh (AMTOB) and Bangladesh Associa-tion of Call Centre & Outsourcing (BACCO).
The 5th annual eAsia 2011 conference and exhibition will take place in Dhaka, Bangladesh on December 1-3, 2011. The event will be inaugurated by Sheikh Hasina, Hon’ble Prime Minister of the Government of the Peoples’ Republic of Bangladesh, and co-organized by Centre for Science, Development and Media Studies (CSDMS), India and Bangladesh Computer Council, ICT Division, Minis-try of Science and ICT, Bangladesh
eAsia 2011
In partnership with Canada Bangladesh Chamber of Commerce & Industry (CanCham) and BASIS, BACCO is planning to organize a seminar regarding 'Software & Call Center Outsourcing business entai l-ing North America and Bangladesh' in this year. In this regard, preparatory meetings held at CanCham off ice.
PLANNING TO ORGANIZESEMINAR IN PARTNERSHIPWITH CANCHAM & BASIS
BACCO AFFILIATED WITH AUSTRALIAN BPO ASSOCIATION (ABPOA)
BACCO DELEGATES MET WITH THE HONORABLE M I N I S T E R , M I N I S T R Y O F C O M M E R C E
BACCO has been recently affili-ated with international association 'Australian BPO Association (ABPOA)', to which India, Philip-pine & other country's outsourcing
associations also affiliated with. BACCO name & logo have been put in at their website (http://www.abpoa.com.au/index.php/about/affiliations/). By doing so BACCO is trying to establish good rapport with the international outsourcing community for sharing experience & ideas.
A meeting has been held between BACCO delegates and Mr. Muhammad Faruk Khan, Honorable Commerce Minister on 27 April, 2011 at Bangladesh Secretariat. President, BACCO and other members have discussed about the call center industry of Bangladesh, its potential and impact with the Minister as the industry creates huge employment opportunity and earns foreign currency. Few issues pertinent to the industry have been raised and shared. Minister has prom-ised to support on the following issues: Will discuss with the Government about tax holiday for the industry and the elimination of the 0.5% revenue sharing. Accelerate the process for backup connectivity which is badly needed by this industry.
Allotting a booth for BACCO whenever EPB organize fair/expo in abroad. All members appreciated the support and well wishes for the industry by the Honorable Minister and gave a souvenir on this occasion.
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NewsletterOctober 2011, 1s t Issue
Bangladesh Association of Call Center and Outsourcing
Bangladesh Government has identi�ed ICT industry as the major thrust sector and managed Equity & Entrepreneurship Fund (EEF) for ICT through Investment Corporation of Bangladesh (ICB) to encourage entrepreneurs for developing the industry. However, due to existence of few clauses, those do not comply with the call center industry; call centers were unable to receive the fund. The constraints later be settled and now allowed for call centers thanks to the persistent e�ort and strong persuasion by the BACCO EC members along with others over a long time to di�erent departments, i.e. ICB, Bangladesh Bank, Ministry of Finance, etc.
Internet Governance Forum (IGF) Meeting 2011 September 27-30, 2011 the United Nations Office, Nairobi, Kenya www.intgovforum.org Call Centre & Customer Management Expo 2011October 11 - 12, 2011: National Hall Olympia, Londonhttp://events.ubm.com/event?eid=896 Call Center Optimization Forum November 10, 2011: Las Vegas, NVhttp://www.ccng.com/i4a/pages/index.cfm?pageid=5146 The Asia Pacific ICT Alliance (APICTA) AwardsNovember 8 – 11, 2011: Pattaya, Thailandwww.apicta2011.com Gartner Symposium/ITxpo 2011November 21 - 23, 2011: Mumbai, Indiahttp://www.gartner.com/it/page.jsp?id=1475514
ACCESS TO FINANCE: EEF FOR CALL CENTER ENTREPRENEURS
UPCOMING INTERNATIONAL EVENTS:
BACCO OBTAINED TO LICENSE & CERTIFICATE OF INCORPORATION For functional operation BACCO obtained l icense from Ministry of Commerce, No: 08/2011 & Cert i f i -cate of Incorporation from Registrar of Joint Stock Companies & Firms no: TO-770/11.
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NewsletterOctober 2011, 1s t Issue
Bangladesh Association of Call Center and Outsourcing
BACCO MEMBER LISTSl Name of the Company Contact Number E-mail Website
1 a2Z BPO +8801841102040 [email protected] www.a2zbpo.com2 Asiana Tel +8801911393353 [email protected] www.asianatelbd.com3 ATN Call Center Ltd. +88029114881 [email protected] www.atncallcenter.net4 BR International Call Center +8801745710123 [email protected] www.bricc.com5 Computer Source Ltd. +88029121484 [email protected] www.csinfotech.net6 Cosmica Call Center +8801711182521 [email protected] www.cosmicacall.com7 Crown Information Transfer Center +8801711054403 [email protected] www.citc.info8 Data One Technologies +8801713341410 [email protected] www.dataonecall.com9 Dhaka Calls +88029117140 [email protected] www.dhakacalls.com.bd10 Emerging Communications Ltd. +88029860911 [email protected] www.eclbd.com11 Eva Telecommunication +8801716416947 [email protected] www.evatele.com12 E-Vista Technologies +88029122771 [email protected] www.evistatech.com13 GETCO Business Solutions Ltd. +8801711520180 [email protected] www.getco-bsl.com14 Grameenphone Limited +8801711500318 [email protected] www.grameenphone.com15 Hello World Communications +8801715444433 [email protected] www.helloworldbd.com16 HMC Technology Ltd. +88028861191 [email protected] www.hmctechno.com17 IJ Corporation +8801711761424 [email protected] www.ijcorporationbd.com18 InGen Technology Limited +88028861234 [email protected] www.ingenbd.com19 Iqura Media Call Centre +8801713049750 [email protected] www.imccbd.com20 I-Tel Solution +8801713044866 [email protected] www.i-telsolution.com21 Just Call +8801711796923 [email protected] www.justcallbd.com22 Legato Services Ltd. +88027312798 [email protected] www.legatobd.com23 MARS Solution Limited +88029126582 [email protected] www.mars.com.bd24 MCL Hotline Bangladesh Limited +88029135954 [email protected] www.mclhotlinebd.com25 Meenhar Call +8801819300404 [email protected] www.meenhargroup.com26 Megabyte Trade (Pvt.) Ltd. +88029103262 [email protected] www.megabytetrade.com27 MexCall +88028855103 [email protected] www.mexcall.net28 Onecall Soutions Pvt. Ltd. +88029892949 [email protected] www.onecallbd.com29 Rupganj Online Limited +88028191268 [email protected] www.rupganjonline.com30 Saj Telecom +8801911532421 [email protected] www.sajtel.com31 Service Solutions Pvt. Ltd. +8801191313313 [email protected] www.sslbd.net32 Skytel International (BD) Ltd +8801715106910 [email protected] www.skytelcc.com33 Smart Technologies (BD) Ltd. +88028622733 [email protected] www.smart-bd.net34 South Asia Multi Media +88028911234 [email protected] www.callsouthasia.com35 Stamford Group +88029129342 [email protected] www.365solution.com36 Sun Info-Tech Ltd. +8801712883298 [email protected] www.suninfo-tech.com.bd37 Superior Internet Solutions Ltd. +8801727169947 [email protected] www.superiorroi.com38 SuperTel +8801914202610 [email protected] www.supertel.com.bd39 Syntax Solutions +8801672423322 [email protected] www.syntaxbd.com40 TechnoVista Limited +88028952704 [email protected] www.technovista.com.bd41 Telemedicine Reference Center Ltd +88028143894 [email protected] www.trclcare.com42 Times ASL Call Center +8801713214665 [email protected] www.timesasl.com43 Trade Textile Bangladesh. Com Limited +88028833463 [email protected] www.ttbcbd.com44 Virgo Contact Center Services Ltd. +8801713002220 [email protected] www.virgocc.com45 Windmill Infotech Limited +88029892949 [email protected] www.windmillbd.net46 Wintel Limited +88028833463 [email protected] www.wintelbd.com47 ZAP Technologies Ltd +88029127776 [email protected] www.zaptechbd.com
