10.1.3.6 Access to Aircraft 8 10.1.3.6.1 Ramp Areas 8 10.1.3.6.2 Persons with Statutory Right of Access 8 10.1.3.6.3 Cockpit Security 9 10.1.3.6.4 Admission to Cockpit 11 10.1.3.6.5 Night Stops 11 10.1.3.6.6 Aircraft Visits by the Public 11
10.1.4 Passengers 12 10.1.4.1 Personal Searches 12 10.1.4.2 Diplomatic Immunity 12 10.1.4.3 Passengers Failing to Board after Check-In 12
10.1.4.6 Hand baggage 14 10.1.4.7 Firearms & Other Prohibited Weapons 14 10.1.5 Disruptive Passengers 14 10.1.5.1 Introduction 14
10.1.5.2 General Policy 15 10.1.5.3 Compagnie Africaine d'Aviation (CAA) Conditions of Carriage 15
10.1.5.4 Captain Authority 16 10.1.5.5 Smoking 16 10.1.5.5.1 Passenger Smoking in the Cabin 16 10.1.5.5.2 Passenger Smoking in the Toilet 17
10.1.5.6 Passenger Disturbance Report 17
10.1.5.7 Handling Unruly Passengers 17 10.1.5.7.1 Actions 17 10.1.5.7.1.1 Before Boarding 17 10.1.5.7.1.2. After Boarding 17 10.1.5.7.1.3 During the Flight 18 10.1.5.7.1.4 After Landing 19
CHAPTER 10: SECURITY 10.1 POLICY AND PROCEDURES The purpose of Compagnie Africaine d'Aviation (CAA) security procedures is to protect its airplanes, Personnel & Cargo from the effects of hijack or sabotage. Details of the security procedures are published in the Security Manual which is a confidential document on limited distribution. This chapter provides a summary of the procedures that are required in the various circumstances and to act as a reference for flight crew and operations control staff which is readily available on the airplane. Compagnie Africaine d'Aviation (CAA) Commanders should be briefed on the contents of the Security Manual, which copies are available in the Flight Operations Department. All Compagnie Africaine d'Aviation (CAA) employees shall avoid discussing security procedures in public or to persons who have no need of the information. All appropriate Compagnie Africaine d'Aviation (CAA) personnel shall be familiar with and comply with the requirements of the National Security program, all Flight Crew and Cabin are required to undergo Security Training. The Security Director has overall responsibility for matters affecting security and as such reports directly to the CEO. He is responsible for the establishment and maintenance of security procedures within the Company and for ensuring that all relevant security matters are brought to the attention of all Operations personnel. The Flight Dispatch on duty is responsible for informing the Security Director of any security related matter. In addition, the Flight Dispatch on duty is responsible for ensuring that airplane Commanders are at all times kept fully informed of any security related matters which may affect that airplane Commander’s current operation and/or duties.
Compagnie Africaine d'Aviation (CAA) supports the security specifications and practices for
National and International Airports and aircraft operations as developed by ICAO.
Compagnie Africaine d'Aviation (CAA) applies a decentralized concept based on the
fundamental principle that all Compagnie Africaine d'Aviation (CAA) employees are
responsible for evaluating the need for and maintaining appropriate and reasonable security
arrangements within their field of activity and area of responsibility. Compagnie Africaine d'Aviation (CAA) staff will accept Airport security measures as imposed
by the appropriate authorities and assist the authorities to the extent possible in carrying out
such duties. 10.1.2 Authority and Responsibilities of Operational
10.1.2.1 Crew Security Duties
In all Compagnie Africaine d'Aviation (CAA) flights, the Commander is fully responsible for the
safety and security of the aircraft, its load, passengers and all crew members aboard and
s h a l l ensure that security procedures at the aircraft and pertinent to the particular flight
have been completed prior to departure, during transits and before leaving the aircraft after
flight.
The PIC should coordinate with the other crew members, in cases of sabotage and hijacking and shall notify the other crewmembers of the nature of any threat and acts in accordance with Compagnie Africaine d'Aviation (CAA) policy before initiating the required aircraft searches. Acts of unlawful interference should be mentioned to the crew by the PIC at every pre-flight briefing.
In case of arrested hijacker on board; the PIC will advise the Airport Authority, who will decide
on what to do with the hijacker.
If the aircraft falls under the control of one hijacker or more, then the PIC will assume full
responsibility for the fate of the aircraft. In case of a security problem on board during the flight, all crew members will offer any possible assistance to the Pilot In Command or his delegate.
If the PIC approves the admission of anyone into the cockpit as per of RACD Rules, the
SCCM Shall be informed and he will inform the rest of the crew members.
The Commander is a member of the crisis management team for threats involving his aircraft,
he organizes and coordinates the activities of his crew and liaises with authorities.
The SCCM must report to the Captain that a Cabin Security check has been completed before
passengers aboard the aircraft.
The check should consist of a visual inspection of the flight deck, galley, toilets and cabin and
a visual inspection of the interior of the aircraft.
The objective of these checks is to ensure that there are no unauthorized personnel or
prohibited items on board the aircraft.
Advice on requirements and procedures at particular stations can be provided by the
Security Staff
10.1.2.2 Operational Staff Security Duties
Compagnie Africaine d'Aviation (CAA) Station Manager and/or Flight Dispatcher on duty is
responsible for informing all Aircraft Commanders and SCCM of any security matter related to
the Crews' current operation and/or duties. 10.1.3 Security Procedures 10.1.3.1 Airport Security The most important precautionary measure for all airports are to prevent unauthorized access to the airport’s security areas (e.g., tarmac, hangars and in the areas where cargo, checked baggage, mail and other goods are kept). The areas mentioned below are sensitive. These areas and their surroundings must be closely watched:
Parked aircraft; The airport terminal; Tarmac area; and The area where checked baggage, mail and cargo is kept.
Authorized personnel should do their almost to prevent unauthorized access to these areas. Violation of these regulations shall immediately be reported to the Authority. The DRC CAA is also responsible to install physical obstacles in such a way that non-authorized persons are prevented entry to the airside of an airport. The Airport Administration has worked out safety instructions, which cover evacuation plans and procedures for bomb or sabotage threats. 10.1.3.2 Identification Cards (Company ID) All Compagnie Africaine d'Aviation (CAA) Crew members and all other airport security - cleared personal are issued with identification cards stating at least company, name, issuing department and security clearance. They shall be worn clearly visible at all times when on duty in or around the aircraft except during flight.
If any person other than a passenger tries to approach or enter a Compagnie Africaine d'Aviation (CAA) aircraft he/she shall be stopped and asked for identification. 10.1.3.3 Aircraft Security The designated Airport Security Manager is responsible for the safety and he safeguarding of aircraft, passengers and cargo from the time that the aircraft doors are opened until they are closed again. At outstations where insufficient ground staff is available to fulfill this commitment, close cooperation between the Commander and Airport Security Manager will be required to ensure that steps are taken to prevent any unwarranted persons entering the aircraft, or associating with any activities in close proximity to the aircraft.
10.1.3.4 Crew Baggage Security
All crew baggage should carry an identification label giving full name and rank of the Crew
Member. Baggage tag supplies are to be protected in locked storerooms and counter supplies
are kept under observation and secured. Crew members must not leave their baggage
unattended at all time. Crew Members must not accept the carriage of sealed parcels from
third parties. Any sealed package belonging to a crew member shall at all times be carried by
the Crew Member concerned onto the aircraft personally and shall not be entrusted to any
other Crew Members. The individual Crew Member is responsible for the handling and security of his personal
baggage.
Adherence to the following procedures is required:
Keep your bags locked when you are not using them.
Maintain security of your entire carry-on bag.
Before leaving hotel, make sure all items in your bags belong to you and have not been
Tampered with.
Keep your bags in view at all times in public areas such as lobbies, boarding lounges, Restaurant, restrooms, hotel or terminal buildings.
Never accept anything for carriage, including letters or envelopes, given by strangers, fellow
10.1.3.5 Security Measures The Three categories of security measures are as follows:
1. Standard Security Measures (SSM) - These are the basic security measures which must be applied at all times.
2. Enhanced Security Measures (ESM) - These are the enhanced security measures which should be applied in addition to the standard security measures. They are required when the general threats against Compagnie Africaine d'Aviation (CAA) increases and when Corporate Security instructs that they should be implemented.
3. High Risk Security Measures (HRSM) - The high risk security measures are to be applied in addition to the standard security measures and the enhanced security measures, when there are DFO or when the Security Director judges that there is a threat directed against a specific flight.
10.1.3.6 Access to Aircraft 10.1.3.6.1 Ramp Areas Only authorized persons are allowed in the vicinity of Compagnie Africaine d'Aviation (CAA) aircraft or equipment.
Compagnie Africaine d'Aviation (CAA) Staff or appointed agents in ramp areas must be vigilant
at all times; any suspicious behavior is to be challenged, the suspect reported to the airport
authorities, and, where possible, kept under observation until the arrival of security staff. All
Compagnie Africaine d'Aviation (CAA) staff in ramp areas or in the airport restricted zone must
wear an ID and Airport Security passes. 10.1.3.6.2 Persons with Statutory Right of Access
DRC CAA Inspectors and Surveyors, Customs, Immigration and Police Officers and
Compagnie Africaine d'Aviation (CAA) Security Agents may board in aircraft at any time in RD
Congo or overseas to carry out their official duties. All such personnel carry an identity
document issued by their controlling authority and which they must be asked to produce.
Cockpit door must be locked after closure of the last passenger door Cockpit door may be opened after the first external passenger door has been opened Follow leaving or accessing the cockpit procedure Visits to flight deck by passengers is not allowed Use of jump seats by ticketed persons is not allowed Cockpit doors and surrounding bulkhead are reinforced and made resistant to forced
entry Cockpit door is lockable from inside the cockpit with bar/bolt locking device, or
electrically closed. Pilots can monitoring the entire area outside the flight crew compartment door to
identify persons requesting entry and detect suspicious behavior.
Boarding The flight deck door must be closed and locked at
latest after closure of last external passenger door. Taxing
When cabin is secure, the SCCM will call the PIC through the INTERPHONE to inform PIC that the cabin is ready for takeoff.
Take off The flight deck door must be closed and locked Climb Flight deck door must be closed and locked until seat belt
signs switched off or authorized by PIC. Seat belt signs will generally not be switched off below 10,000 ft.
Cruise flight deck service When seat belt signs have been switched off, Cabin Crew should approach flight deck after contacting flight deck through the INTERPHONE.
Physical needs It has to be ensured that time of absence of one cockpit crew member is as short as possible and another cabin crew is seated in the cockpit. Forward galley area clearance must be ensured by cabin crew before opening cockpit door.
Visit to the flight deck by cabin crew members
It deems essential, especially during night flights, that cabin crew members visit the flight deck frequently. PIC / Captain has to brief cabin crew respectively.
Descent / Approach • Seat belt signs shall be switched on at the top of descent. The flight deck door must not be opened after the seat belt sign is switched on, except when opening is authorized by PIC/ Captain. Upon reaching 10,000 ft. Sterilized Cockpit Policy and Procedures in effect. • After landing gear down on final approach, PNF will announce on the Interphone for cabin crew to be seated for landing.
On blocks Flight deck door may be opened after disembarkation of last passenger.
Abnormal situation in cabin e.g. unruly passenger, passenger smoking, reported concerns of passengers or concerns of Crew Members
Cabin crew must inform flight crew about any situation in cabin that is considered as an abnormal situation. Note: Cabin crew should not be intimidated by locked flight deck door.
Unruly passenger • During a passenger disturbance at any threat level, the flight deck door must be kept locked until the situation is definitely under control. • SCCM signs unruly (disruptive) passenger form when advised by the PIC. • Contact to the flight deck shall be by interphone. • Different procedure to be followed in the event of hijacking. Procedure to be briefed by PIC to cabin crew prior to departure of flight.
Pilot incapacitation • Standard procedure for incapacitation.
• The decision to open the flight deck door for safety
All passengers, their hand baggage, and any duty free items are to be searched before
boarding the aircraft; the use of electronic metal detectors is approved for this purpose.
Local security screening and boarding procedures must not permit passengers to by pass
this personal search. Deportees are subject to the same requirements and procedures in
respect of personal and hand baggage search as other passengers. Any article considered a “security risk” is to be taken from a passenger and not loaded on any
aircraft. At the discretion of security staff and with the consent of the Commander, certain
items may be pre-boarded but only if those items can be secured in the aircraft hold and are
not accessible from the cabin. 10.1.4.2 Diplomatic Immunity
Members of Foreign Diplomats and members of certain international organizations enjoy
diplomatic privileges, including immunity from compulsory personal search, and in many
cases immunity from the compulsory search of their personal baggage. This can include
spouses and children traveling with any such person. Diplomatic Immunity is subject to
reciprocal agreements with other countries. Sealed diplomatic bags may be carried in the passenger cabin without examination of contents, provided station staff is satisfied with the authenticity of their seals and the courier's credentials, and the Commander has been informed. Under no circumstances may an airline insist on the courier being separated from his bag. 10.1.4.3 Passengers Failing to Board after Check-In
The Direction concerning carriage of hold baggage requires that a check be carried out prior to
departure to confirm that all passengers who have checked in baggage for carriage in the hold
have boarded the aircraft. Whenever the final head count determines that a passenger has
not boarded, the flight may not depart with the missing passenger's baggage on board, and: 1. Immediate steps are to be taken to identify the passenger and the reason for not boarding the Aircraft; 2. All hold baggage belonging to that passenger is to be located and OFF loaded. In certain Circumstances this may necessitate the off loading of all baggage for passengers' positive Personal identification in order to locate the baggage of the passenger who failed to board;
When Passenger Baggage Identification is considered necessary, the following procedures must be adopted:
If the aircraft has already been loaded, the holds must be emptied of passenger baggage. The Commander should ensure that no baggage is left behind in the holds.
Sufficient baggage handlers should be made available and all baggage must be placed on the Tarmac in parallel rows beyond the wings of the aircraft. If the weather is severe and there is sufficient space to perform this passenger/baggage identification under cover, this should be arranged.
There should be sufficient gaps in the rows and space between them to enable the Passengers to walk between the rows to identify their baggage.
Before the passengers leave the aircraft a clear announcement should be made, by the SCCM, over the public address system informing them that they will be obliged to identify their own baggage. They should be instructed to take their flight coupon/boarding card with baggage tags with them and to leave cabin baggage on board the aircraft.
If possible there should be one set of steps for the passengers to disembark from and another set of steps for them to re-board after identifying their baggage.
The crew must control the flow of passengers leaving the aircraft and ensure that there are no more than ten passengers on the tarmac at one time.
Ground staff must ensure that the identification is carried out in an orderly manner and that when a passenger has identified his baggage, the baggage tags correspond with the baggage tags on the ticket cover/boarding card.
As the bags are identified, they should be marked with a sticker, chalk or crayon and immediately placed in a container or trolley or loaded directly on to the aircraft. Ground staff must monitor Passengers to ensure that no item of hold baggage is taken back on board the aircraft by the Passengers and that no item is removed from the hold baggage and taken on board the aircraft.
Whenever this process leaves a bag unidentified the baggage tag number and the name on the Unidentified baggage should be noted and an announcement made over the public address system for the owner to come forward to identify the remaining baggage on the tarmac.
Any unclaimed baggage must be removed to a designated safe area and dealt with in Accordance with local security regulations.
Note: The passengers should always be taken to the baggage; under no circumstances
should the baggage be taken on board the aircraft for identification.
Rush Baggage is baggage, which has been mishandled due to reasons beyond the
passengers control and shall be delivered to the passenger. Rush baggage can be sent under the following conditions:
It must be screened It must be ensured that the passenger has already traveled. Rush Baggage must be
stored at the airport in secure storage area.
10.1.4.6 Hand baggage Flying crew and ground staff are to make a careful check, particularly at transit and terminal
Stations, that passengers who have completed their flight have left no bags or packages on
the aircraft. If an item cannot be identified, do not touch it. Clear the area and call Security. On
no account must a suspicious object be touched or moved. 10.1.4.7 Firearms & Other Prohibited Weapons
It is a firm policy of Compagnie Africaine d'Aviation (CAA) that firearms and potential weapons
must not be allowed under any circumstances, to be carried on the Flight Deck or in the cabin
of the aircraft in the custody of the Commander or any other crewmember. Firearms and potential weapons may be carried but must be loaded in the aircraft hold. In the
case of firearms, the weapon and any ammunition should be wrapped separately. 10.1.5 Disruptive Passengers 10.1.5.1 Introduction
Individual passengers or groups of passengers with the potential to behave in a disorderly
manner generally fall into the following categories:
Those who disregard repeatedly the Instructions of the crew or Compagnie Africaine d'Aviation (CAA) Ground Staff;
Those who behave abusively in general; Those that refuse to follow the company regulations (no smoking, use of electronic
Equipment, etc). Those related to the use of excessive amounts of alcohol and the use of both
Unruly behavior at check-in, or on board the aircraft, conflicts with our goal to be a safe
and secure airline and lowers the level of customer satisfaction felt by other passengers. It
also places additional and often unacceptable burdens on crew members and ground staff.
Compagnie Africaine d'Aviation (CAA) policy, outlined below, applies to all passengers
regardless of status perceived or otherwise:
Not to tolerate any physical or verbal assault by passengers on Compagnie Africaine d'Aviation (CAA) employees whilst they are on duty or away from their home base whilst on company business.
Not to tolerate any disorderly or unruly behavior by passengers or any person on board our aircraft.
To empower crews and ground staff to take reasonable steps to prevent disruptive and unruly behavior and, where necessary, to deal with it as effectively as practicable including refusal to carry passengers who have the potential for creating disturbances
On board the aircraft and who therefore could endanger the flight safety or any person. To empower crews to refuse further alcohol to passengers who appear to be
intoxicated or on the verge of becoming so on board Compagnie Africaine d'Aviation (CAA) aircraft.
To support crews and ground staff taking such action. To encourage the police to prosecute unruly passengers in appropriate cases
particularly where there have been assaults on Compagnie Africaine d'Aviation (CAA) staff.
To assist and support crew members and ground staff who are required, after an incident, to give witness statements to the police or to appear in court proceedings when Passengers are prosecuted.
To provide appropriate training to crew and ground staff in dealing with conflict and its aftermath.
To deny future carriage to unruly passengers who remain a threat to employees. 10.1.5.3 Compagnie Africaine d'Aviation (CAA) Conditions of Carriage Compagnie Africaine d'Aviation (CAA) may refuse carriage or onward carriage of any
passenger if, in the exercise of its reasonable discretion, finds it necessary for any of the
following reasons:
To ensure the safety of the aircraft or its occupants; To prevent violation of any applicable laws, regulations, or orders of any State or
country to be flown from, into or over; The conduct, age, mental or physical state of the passenger is such as to require
special assistance from Compagnie Africaine d'Aviation (CAA) (unless prior arrangements are made), or cause any risk or hazard to himself or to other persons or property;
Passenger causes discomfort or makes himself objectionable to other passengers or property; Passenger has failed to observe the instructions of Compagnie Africaine d'Aviation (CAA) staff.
The Tokyo Convention Act 1963 confers powers upon an aircraft Commander in respect of
offences and certain other acts committed on board an aircraft. Refer to Tokyo Convention
Countries in the current chapter. Failure to obey the lawful commands of the Captain (for example, observe the seat belt sign) is a criminal offence.
If at any time between 'doors closed' and 'doors opened' the Captain has reasonable
grounds for believing that any person on board the aircraft has done or is about to do
anything that may jeopardize:
The safety of the aircraft or persons or property on board; or The good order and discipline on board. The Captain may take all reasonable measures including restraint to: Protect the safety of the aircraft; Protect persons or property on board; Maintain good order and discipline on board; Enable him to deliver such person to competent authorities or to disembark him
in accordance with provisions of the Tokyo Convention.
The aircraft Captain may authorize the assistance of, Security, other crew members and
may request or authorize, but not order, the assistance of passengers to restrain, any person
whom he is entitled to restrain.
Additionally, any crew member or passenger may without the Captain authority, take
similar measures if he believes these to be immediately necessary to protect the safety of the
aircraft, its occupants or contents. 10.1.5.5 Smoking Failure to obey the “No Smoking Sign” is a threat to safety and an offence under R.D.C Law.
10.1.5.5.1 Passenger Smoking in the Cabin
If the cabin crew observe a passenger smoking in the cabin they will immediately inform him
to refrain from doing so. However, if the same passenger repeats the offence the SCCM must
obtain his name, seat number, final destination and pass this information to the Captain who
in turn will inform dispatch who will relay this information to Commercial Department who will
cancel the passenger’s onward travel arrangements on Compagnie Africaine d'Aviation (CAA)
If the cabin crew observe a passenger smoking in the toilet the SCCM will immediately obtain
his/her name, seat number, final destination and pass this information to the Captain who in
turn will inform dispatch who will relay this information to the Commercial Department who will
cancel the passenger’s onward travel arrangements on Compagnie Africaine d'Aviation (CAA)
aircraft. Note: Please do not hesitate to inform dispatch as soon as possible by means of Radio, Station Manager, E-mail or telephone.
10.1.5.6 Passenger Disturbance Report
In the event that a passenger causes disruption in the cabin by refusing to follow instructions from either the Captain or the SCCM, a "Passenger Disturbance Report must be filled. An Air Safety Report must be raised noting the following details:
Passenger full name. Passenger Passport details – number, nationality, address (If possible.) Seat number. Any further onward sectors. Description of the incident. Name and staff number of Crew involved
10.1.5.7 Handling Unruly Passengers
10.1.5.7.1 Actions
10.1.5.7.1.1 Before Boarding
Any observation of extraordinary inadequate behavior of any Compagnie Africaine
d'Aviation (CAA) passenger should lead to his exclusion from any CAA flight. Check-in and
lounge personnel are responsible for preventing any boarding of such passenger. The
station personnel are informed about further proceedings when a passenger is excluded
from a flight (like baggage off-loading etc.)
10.1.5.7.1.2. After Boarding
The Captain informs the station personnel if a passenger is to be excluded from a flight. The
passenger is to be disembarked and the further proceedings are handled by the station
Captains should be thoroughly familiar with the powers given to them by the Tokyo
Convention and these powers should be exercised whenever warranted.
Compagnie Africaine d'Aviation (CAA) will give the Captain full backing any time these
powers are legally used. If the Captain considers that a passenger's behavior jeopardizes the
safety of the aircraft or persons on board, he should decide on the necessary action to take. The Captain must communicate to dispatch as soon as possible. Dispatch on duty will inform
the handling agent at the station of arrival who will in turn inform the security authorities as
appropriate.
Early communication of the Captain essential to allow Airport Authority to determine the best
course of action when the aircraft lands.
Cabin Crew:
If at any time cabin crew notice unusual behavior on the part of a passenger, the SCCM must
be advised. SCCM will try to diffuse the situation by ascertaining the underlying causes and
identify any remedial responses that might be introduced including moving him to a new seat,
if he continues with unruly behavior, give verbal warning to passenger. If a passenger’s
behavior results from the non-observance of a legal requirement, then the SCCM is to clearly
advise the passenger of the regulations. The passenger is to be left in no doubt as to legal
requirements if this exists. For this purpose the Passenger Disturbance Report Form has
been created and must be completed by the SCCM. Refer to ("Forms" section) Act according to the following levels, after discussion with the Captain: 1. The Captain should be informed whenever possible before any action is taken with problem Passengers In the cabin and kept informed of all developments. 2. Verbal warning to passenger (same wording as on written notice to passenger) 3. SCCM obtains written statements from at least three passengers. Any passenger who seems to be under the excessive influence of alcohol should not be served any more alcohol (if any) by the cabin crew.
If alcohol is the reason for any unacceptable behavior then the cabin crew shall stop serving
alcohol to that person and shall take measures to avoid escalation.
By order of the captain, the cabin crew may temporarily confiscate any alcohol brought on
board by that person. The alcohol must be given back to that unruly passenger when he
If the passenger conduct is considered harmful to the safety of the aircraft, other passengers
and the crew and all means of placating him have been exhausted, the PIC may decide on
using restraint devices (such as extra seat belts, non-harmful restraints or handcuffs (if
authorized.)) 1. During passenger disturbance, cockpit door must stay locked until the situation is under Control
2. The authorities will be called to meet the passenger at the arrival station for positive Identification of the passenger.
10.1.5.7.1.4 After Landing 1. On the ground off load him/her, if he refuses to leave the aircraft, PIC should not use force tub call for police assistance. 2. When a passenger has been restrained, a diversion is only to be considered in exceptional circumstances, taking into account the safety of the aircraft 3. PIC calls the security authorities to meet the aircraft at the arrival station and makes positive identification. 4. PIC provides the authorities with information and evidence 5. The PIC, depending on the seriousness of the offence, may lodge a formal complaint 6. The PIC and Crew are relieved of responsibility in any proceeding formalities.
10.1.5.7.1.5 Arrival
The support, which can be expected from Ground Services and Security Staff at the arrival
station, will depend on the local set-up. Advice on what assistance to expect at each station
must be made available to Captain immediately. Some situations could be judged by the
Captain to be serious but may not warrant a formal complaint to local authorities. However it is
the Captain responsibility to raise an Air Safety Report and to notify Compagnie Africaine
d'Aviation (CAA) Security of the incident for them to follow up. If the situation is deemed
serious and warrants a complaint to local authorities, the Captain should notify the station of
arrival as well as dispatch of the situation on board requesting the Security Authorities to meet
the aircraft on arrival.
10.1.5.7.2 Written Statements
The SCCM should obtain statements from other passengers and/or crew about the incident.
Details of witness names and addresses should be noted. Other details, which will be useful to
Name, nationality and details of the unruly passenger’s journey;
Description of the incident.
Where possible the passenger’s return ticket should be taken and handed over to
the Airport Manager on arrival.
10.1.5.7.3 Additional Considerations
Signatory countries to the Tokyo-Convention are obliged to take custody of such passengers.
The Captain has the obligation to deliver evidence and information to the authorities at the point of landing.
The Captain, any Crew Member and any witness passenger are relieved of responsibility in
any proceeding for necessary and reasonable actions taken in accordance with the Tokyo-
Convention. Measures, which are unnecessary for the purposes outlined, will not entail immunity.
When a Captain intends to off-load a person to the police or Immigration authorities in a State signatory to the Convention, the following details are to be passed on first contact with ATC:
Destination and ETA
Aircraft registration and nationality
Captain’s name.
Name, nationality and details of journey of person under restraint.
Description of incident and aircraft position at the time.
Names of up to three witnesses.
Whether it is intended only to disembark the person concerned or to deliver him to the police or Immigration authorities.
Under the law, a physical or verbal assault can only take place against an individual not
against a corporation. A Crew Member that has been assaulted has the right to file an
individual civil or criminal complaint against the offender(s). Utmost consideration must be
given to the possible consequences before the initiation of any complaint (e.g. possible
disruption of the flight schedule when out of base). It is strongly recommended therefore that
advice be sought from the Compagnie Africaine d'Aviation (CAA) before doing so; the PIC
There are occasions when passengers demonstrate violent or unruly behavior. In almost every
case, sympathetic handling and reassurance by the cabin crew is sufficient to calm the
passenger down. It is within the normal legal authority of the Captain to instruct passengers to
follow instructions from members of the crew with regard to unacceptable behavior. Crew must
exhaust all necessary steps to placate an unruly passenger and persuade him
to adhere to crew instructions.
Where a passenger continues to be unruly and cannot be subdued, it is legitimate for the crew
to take reasonable action to prevent the passenger continuing with such behavior. Crew may
have to resort to using the Passenger Restraint Devices.
10.1.6.1. Reports The following reports must be completed where restraints have been used:
Witness Reports on the forms provided in the Restraints pack. Voyage Report. Air Safety Report. The use of the restraints must also be noted in the aircraft Technical Log. Before permitting flight crew involvement, the Captain will give due consideration to: The Cabin Crew Complement. The degree of control they would be able to achieve. The flight crew complements. On a two crew aircraft, it is recommended that neither
pilot becomes directly involved with restraining a passenger. Any additional hazard to the safety of the flight should a Flight Crew member sustain an
injury. 10.1.6.2 Diversion When a passenger has been restrained, a diversion is only to be considered in exceptional circumstances.
The decision to divert should take into account the safety of the aircraft, the well being of the
crew, passengers and the detainee. In the event of a decision to divert, the choice of diversion
station should be discussed with Flight Dispatch Office. 10.1.6.3 Sedation Under no circumstances may a passenger be forcibly sedated, whether or not restrained.
Offers of assistance to administer sedatives, from medical personnel traveling as passenger must not be accepted. 10.1.6.4 Emergency
In the unlikely event of a subsequent emergency warranting passenger evacuation, the
restrained passenger must be released in sufficient time to allow unhindered evacuation.
Before landing, arrangements should be made via Compagnie Africaine d'Aviation (CAA)
frequency or ATC for the removal of the restrained passenger by the Police or Security
authorities.
Any restraint imposed on any person must not be continued beyond 'doors opened' unless the
authorities at that aerodrome have been notified of the restraint and the reason for it, when restrained
may be continued:
Until the person concerned has been disembarked or delivered with any
essential consent of the authorities to the police or corresponding officials.
If the person concerned agrees to continue his journey under restraint.
10.1.6.6 Notification to Authorities
When a Captain off-loads a person; he shall fully report this fact and the reasons for off-loading to the police or Immigration officials at the aerodrome of off-loading.
10.1.6.7 Prosecution
It is Compagnie Africaine d'Aviation (CAA) policy to pursue prosecution of passengers who need to be restrained in-flight.
The information and the witness reports will be passed, by the Station Staff, for transmission to the Manager Security 10.1.6.8 Crime on Board
If a crime is committed on board during flight, the PIC is responsible that action is taken to
safeguard the necessary evidence. In rare cases and when on ground with the absence of the
local authorities; the PIC may arrange for a preliminary inquiry until officials can take over. The
PIC may even start a search of cloths and belongings and safeguard pieces of evidence. If
10.1.7 Searching and Guarding of Aircraft 10.1.7.1 Introduction
Aircraft Checking, Searching and Guarding procedures are necessary to protect Passengers,
Aircrew and Aircraft operating on all services and on the ground before, between and
after flights. Responsibility for ensuring these procedures are undertaken to the required
standards rests with Compagnie Africaine d'Aviation (CAA). Access to the aircraft must then
be guarded and controlled by either security staff or operating crew until departure.
On flights operating in the absence of a specific threat, provided that the aircraft has
remained in the Air side or has been sealed post previous flight and that the seal has
not been broken, a security check must be made by the Operating Crew and confirmation
of cabin security check completion be reported to the Captain by the SCCM. Again
access must be controlled until departure.
10.1.7.2 Routine Checking 10.1.7.2.1 Flight Deck and Exterior
The aim of checking pre-flight is to ensure that the aircraft has not been interfered with in
a manner, which would jeopardize its safety.
Checking of aircraft flight deck is directly concerned with the safe operation of the aircraft and
only flight deck crew and designated airline staff are competent to check this area. The
Captain or his representative in the course of ensuring that the aircraft is airworthy should
generally check the exterior of the aircraft.
Before the aircraft undertakes the first flight of the day, and if circumstances dictate
on turnarounds, flight crews when inspecting the aircraft exterior, shall be mindful of security
considerations. Additionally all easily accessible quick release panels should be inspected. These measures are sufficient to meet the risk of interference with aircraft in the absence of a specific threat. 10.1.7.2.2 Aircraft Interior
The passenger cabin, toilets, galley and interior cargo holds are directly concerned with the
safe operation of the aircraft and shall be checked by cabin staff and/or Maintenance Engineers
who are familiar with the aircraft type. Cleaning staff not directly employed by Compagnie
Africaine d'Aviation (CAA) should be subject to supervision. Cabin crews are required to
complete security checks pre-passenger boarding, during turnarounds and on return to base.
On all occasions it remains the Flight Crews' responsibility to security search those areas
directly concerned with the flight safety of aircraft including the flight deck and the airframe
exterior. When the inspection is completed, the aircraft should not be left unattended. 10.1.8 Procedures for Unattended Aircraft
Keep all parked aircraft under observation at all times Keep all external doors closed, and all stairs and loading bridges removed from aircraft All access points must be protected by the use of covers and destructible paper stick-
on seals Apron floodlighting should be provided The use of irregularly timed patrols and posted security guards
10.1.8.1 Sealing of Aircraft
When aircraft are left unattended away from their normal operating base, if possible, the Flight
crew should liaise with the handling agent and arrange for the aircraft to be sealed. The
relevant seal numbers must be entered into the technical log. When the aircraft is re-
attended the aircraft technical log is to be annotated when tags are removed. If the aircraft
seal has been breached, a full check by crew or search by trained security staff must be
undertaken. 10.1.8.2 Positive Searching and Guarding for High Risk Sectors
There may be occasions whereby a flight will be considered a High Risk Sector due to
perhaps VIP passenger movement or if a flight is assessed by Compagnie Africaine d'Aviation
(CAA) Security Manager as being under a specific threat. On such occasions, contact may
be made by Security Manager and specific guidance given.
10.1.8.3 Pre-flight Search of Aircraft
A thorough and in-depth search of the aircraft must be made after the aircraft has been
catered and cleaned and before the passengers aboard the aircraft.
The search shall be carried out by the crew of the aircraft under the supervision of a member
of the flight crew and/or with the assistance from technical personnel. The result of each
search must be reported to the aircraft Captain before departure. At transit stations where
passengers leave the aircraft, passengers remaining on board should be asked to identify
their personal belongings to ensure that no suspect items have been left on- board.
All accompanied hold baggage must be x-ray screened by airport authority or searched by
hand. After search, the hold baggage must be kept under surveillance whilst it is being
transported to the aircraft for loading. 10.1.8.5 Crew Security All operating crews will be briefed before flight on personal security measures to be taken in areas considered by Compagnie Africaine d'Aviation (CAA) to carry a security check. This may be either a written or verbal brief by the PIC.
10.1.9 Inadmissible and Deportee Passengers 10.1.9.1 Terms and Definitions Refer to OM-A Chapter 8. 10.1.9.2 Handling Procedures During the transportation of Inadmissible Passenger (INAD) and Deportees (DEPU = Deportees Unaccompanied, DEPA = Deportees Accompanied) the travel documents should be kept under the custody of Cabin Crew during the flight. General guidance material for persons in custody:
A prisoner should not be transported on board Compagnie Africaine D'Aviation (CAA) aircraft unless escorted by one or more policing authority officers.
Policing authority officers should notify the Compagnie Africaine D'Aviation (CAA) well before the date it is proposed to transport, or as soon as practicable in an emergency, of the identity of the person being escorted, the flight on which transportation has been arranged, and whether or not the escorted person is considered dangerous.
Compagnie Africaine D'Aviation (CAA) shall not accept a prisoner and escort(s) as passengers unless concurrence has been obtained in advance from the states and other operators that may be involved en route and at the intended final destination. In such cases sufficient advance notification must be given to the Compagnie Africaine D'Aviation (CAA) so that prior agreements can be obtained.
Escorting officers should be apprised, by Compagnie Africaine D'Aviation (CAA) of the potential danger to the safe operation of the aircraft should they take any action during an act of unlawful interference without direction from the pilot in command.
Escorts should adequately identify themselves to flight attendants, requesting that their presence on board and seat assignment be transmitted to the pilot in command, who should acknowledge receipt of this information.
Passengers authorized to carry firearms on board the aircraft should be made aware of the transportation of prisoners and escorts and their location.
Escorted persons should be boarded before all other passengers and disembarked after all other passengers have left the aircraft.
They should be seated as far to the rear of the passenger and cabin as is possible but not in a lounge area or next to/directly across from an exit.
They should only be seated in a row of two or more seats and at least one escort should sit between the escorted person and any aisle.
They should be accompanied at all times and kept under surveillance, including visits to the lavatory.
No intoxicating beverage should be served escorts or prisoners while on board the aircraft.
Prisoners may be served food at discretion of escorts but should not be provided with metal objet or knife.
The Compagnie Africaine D'Aviation (CAA) may refuse to accept a prisoner if in the judgment of our ground staff such acceptance may jeopardize the safety of the other passengers.
Deportees:
Deportees are persons who have been ordered to leave the State. Each request for transportation should be evaluated and the Compagnie Africaine D'Aviation (CAA) consulted to determine if the person is a threat to the safety of the flight or if additional measures such as escorts are necessary. This category may include the following subcategories.
Illegal entrants. These are persons who have unlawfully entered the State in breach of a deportation order or of the immigration laws. The States Immigration Service may direct the removal of illegal immigrants by Compagnie Africaine D'Aviation (CAA) who brought them into the State or make alternative removal arrangements, particularly when no inbound carrier can be identified.
Inadmissible (sometimes referred to as "refusals"). These are persons who have been refused entry to the State and are usually removed by the inbound carrier.
Persons who may have previously entered legally but who subsequently have come into conflict with one or more national laws. The administrative and financial arrangements for removal of such persons are the responsibility of the government ordering the deportation.
It is important that all staff develop a "security conscious" approach with respect to the
Compagnie Africaine d'Aviation (CAA) aircraft and other assets. All crewmembers shall be
vigilant in ensuring that unauthorized persons are denied access to the aircraft.
Threats against an aircraft or a particular flight number are usually received by the DRC CAA, or
handling agent/ Compagnie Africaine d'Aviation (CAA) Office. Bomb threat calls will be
evaluated, by appropriate personnel, as either hoax, Non-Specific or Specific Threats received
in flight should be immediately reported to the PIC, who will inform dispatch. Threats received
on ground shall be reported to Station Manager. The treatment of bomb or sabotage threats
varies from country to country both with respect to the handling of the aircraft after landing and
in the subsequent investigation of the threat by local authorities. 10.1.10.2 Bomb Threat Classification 1) Hoax, ‘GREEN’:
Obvious incorrect details Caller is under the influence of alcohol or drugs. Caller is acting in a joking manner Caller is a child. Lacks credibility
2) Non- specific, ‘AMBER’:
Airline is not identified Flight is not specified Neither date nor time is given Neither point of origin nor destination is given The threat is of general nature. There is doubt about its credibility.
3) Specific, ‘RED’:
Caller identifies himself Airline is identified A specific flight is mentioned The exact date and time is stated The origin and destination is given. Positive Target Identification (PTI) Caller identifies names of airline staff on duty and/or names of passengers on board. Intimate description of non public airport facilities is reflected. Positive target identification, aircraft registration, crewmember full name on board, valid
baggage tag number, any other non-public information.
Note: It is significant that, following a bomb threat call, a device has seldom been found. Bomb threat procedures should be earnestly followed to ensure there is no device present.
10.1.10.3 Handling of Bomb Threat
1. Hoax: No further action is required 2. Non-specific: Staff alerted, no further action is required, may require augmentation of counter measures
3. Specific: The PIC will take the emergency action considered necessary under the circumstances. Situation merits counter measures.
In dealing with a bomb threat directed against an aircraft in flight, it may be necessary for some
or all of the following actions to be taken:
Evaluation of the threat; Response/decision, including whether reaction will be overt or covert; Conduct of search procedures in flight using aircraft check list which located at each of
CAA aircrafts. Evaluation of possible effects of pressurization or pressure equalization; Establishment of the order of search (e.g. public areas first); arranging of search assignments for flight crew; Announcement of the threat by the pilot-in-command to the passengers; Arranging for passenger participation; Establishment of emergency procedures once a bomb or suspect device is located; and Determinations of flight routing, and landing and deplaning procedures. Anti-sabotage
procedures on board an aircraft in flight will depend upon: The type of fusing the device or substance is alleged to contain, location of the device
or substance on board the aircraft, Proximity of the nearest suitable airport and remaining fuel on board the aircraft. Crew members should be provided instructions contained in crew documentation, on
the handling of explosive devices in flight and a listing of aircraft least risk bomb locations.
The pilot in command should be provided with all the known information regarding the threat,
and in the event the captain declares an emergency, procedure to isolate the aircraft under
threat.
If the threat indicates that a time delay fused device has been used and makes no reference to
a barometric fuse, the pilot in-command may elect to request arrangements for an emergency
landing at the nearest suitable airport.
This search should be conducted in a manner that will not cause the passengers to panic. In the event of a barometric fuse being indicated, the aircraft should maintain its altitude while
the crew conducts a search of the aircraft. If no suspicious device or substance is located, all
passengers should be asked to open their carry-on baggage and place it on their laps.
Disembark the passengers expeditiously either at a suitable area nominated by ATC, the disembarkation is via external/internal stairs rather than escape slides, unless there is a reason to believe that an explosion and/or aircraft damage is imminent; in this case announce Attention: Crew at your stations and command for the evacuation.
In a controlled disembarkation via stairs, passengers and crew should take all cabin baggage; this requirement should be reflected in a PA announcement by cabin crew member;
If an evaluation via the slides is required passengers and crew should leave all cabin baggage on board the aircraft;
Flight attendants and ground personnel will be responsible for moving passengers to a safe location away from aircraft vicinity and keep them at a minimum distance of 100 meters
Aircraft is subject to security inspection; open all cabin and cargo doors. Notify dispatch and Traffic.
Maintain electrical power and shut down the engines if already started. Assist in disembarkation.
10.1.10.3.3 Aircraft Taxiing
Taxi aircraft to bomb threat area (assigned by ATC) and carry out instructions as above.
10.1.10.3.4 Aircraft is In-Flight and after Landing "Evacuation"
Carryout the aircraft Bomb checklist “FCOM” Immediately proceed to the nearest suitable airport; Call the SCCM to the cockpit and advise the nature of the threat against the aircraft; Make the following PA announcement:
"Ladies and gentlemen this is Captain.....speaking we have been advised by Air Traffic Control the safety of the aircraft may have been compromised. In the interests of your safety we are returning to.....airport (or diverting to.....airport) and I will give you more details after landing";
After landing make the following PA announcements:
"Ladies and gentlemen this is Captain......speaking. I regret to advise that we have
received a message telling a bomb may have been loaded on to the aircraft. In the
interest of your safety we are going to make a thorough search of the aircraft. The flight
attendants will supervise your disembarkation and accompany you to a safe position.
Arrangements for your comfort while the aircraft is being searched will be advised after
If an immediate evacuation appears warranted order an emergency evacuation immediately the aircraft has been brought to a stop after landing;
In the event that an immediate evacuation is not considered necessary, disembark the passengers either at a suitable area nominated by ATC. If the aircraft is away from the gate, disembarkation is to be via external/internal stairs rather than Escape slides, unless there is every reason to believe that an explosion and/or aircraft damage is imminent.
In a controlled disembarkation via stairs, passengers and crew should take all cabin baggage; this requirement should be reflected in a PA announcement by cabin crew;
If an evacuation via the slides is required passengers and crew should leave all cabin baggage on board the aircraft;
Flight attendants and ground personnel will be responsible for moving passengers to a safe location.
10.1.10.4 Located Bomb On board If a bomb is located in the aircraft, the following procedures must be applied: (refer to FCOM)
Do not cut or disconnect any wires Do not attempt to gain access to the components of a sealed device.
10.1.10.5.1 Open Bomb
If mechanical time mechanism is visible, attempt to stop the clock by blocking the escapement hand.
If barometric, attempt to block the gap switch prior to changing the existing cabin pressure
If chemical delay time pencil, place positive safety between the firing pin and the initiator to interrupt the firing train, short cut the initiator or block the firing pin
If initiator is not visible, separate the explosive charge, using non-metallic tools If initiator is visible, separate from explosive charge and place at least 5 cm of books or
magazines between the initiator and the explosive charge, covering the charge completely
If the initiator is visible but cannot be separated far enough, shunt the initiator by removing the insulation from the lead wires near the initiator, scraping them until they are shiny, and twist them together.
10.1.10.6 Stations with No Representatives of the Compagnie Africaine d’Aviation The following guidance applies should a Captain land at an airport which has No Compagnie Africaine d'Aviation (CAA) Station.
Representative:
Seek the assistance of local Airport Authority or Security Forces in searching the aircraft and baggage.
If a search of baggage is to be made, make certain that the aircraft is at least 100 meters from the area where the search is being carried out.
Advise Compagnie Africaine d’Aviation (CAA) Operations Department and dispatch of the action taken
10.1.11 Hijacking/ Unlawful Seizure of Aircraft 10.1.11.1 Introduction
As the circumstances surrounding a hijacking/unlawful seizure of an aircraft are highly
variable it is not possible to provide specific information to flight crews. However, the safety
of the aircraft and its occupants must be the paramount consideration and any occurrence
must be dealt with in accordance with the Captain's judgment of the prevailing circumstances.
Unlawful seizure or interference with an aircraft in service is a crime wherever it occurs and as
such will be dealt with by the police or security forces in the same manner as any crime of
violence. Captains should anticipate that the police or security forces, which have the
necessary powers of arrest and entry on premises and property without warrant, will begin to
exercise their powers and their authority to control the future course of events as soon as the
incident is reported. The responsibility of the Captain begins to diminish at this point and he
becomes subject to the instructions of the relevant authorities. Until this point is reached, the
Captain is solely in command and his actions should be conditioned by the requirements of
the hijacker in a manner which does not exacerbate the situation or increase risks to the
passengers and crew. It is the Captain's responsibility to adhere to the lawful instructions of
the police or security forces to the extent that he considers this to be consistent with the safety
Crew members should not disagree with the hijacker(s); rather every endeavor should be
made to relieve his anxiety in order to maintain an effective dialogue. It is important to try and
establish that the hijacker(s) does in fact have a weapon. Some hijackings have been
attempted without a weapon. Handling of Hijacking Imminent threat: 1. On ground:
Do not take off, return to apron
2. In flight:
Maintain control of cockpit, land As Soon As Possible Keep calm, try to de-escalate, make clear no access to flight deck is possible Cabin crew inform the flight crew, as discrete, precise and as fast as possible via
interphone, SCCM call or alert call Safety of the aircraft and its occupants must be the paramount consideration. The approach is of passive resistance and delay in complying with hijackers demands The safe release of passengers and crew should override other considerations. Commanders should anticipate that the security forces, which have the necessary
powers of arrest and entry without warrant, will begin to exercise their authority to control future courses of events as soon as an incident is reported.
Only one crewmember should deal with the hijacker, the hijacker should be discouraged from dealing directly with PIC; efforts shall be made to keep him away from the cockpit.
Attempt to determine the hijacker’s intended destination, a hijacker with no firm destination or a clearly impossible destination creates a high risk situation and may be considering suicide.
The captain should endeavor to land the aircraft using the pretext of fuel, technical, WX. Safest place for the aircraft is the ground.
After landing the captain should attempt to stall for time and try to negotiate the disembarkation of passengers and flight attendants; hostages may begin to take sides with the hijacker due to deliberate refusal of authorities to negotiate, this is internationally known as" Stockholm Syndrome".
Negotiations should always prevail over the use of force until it becomes evident that all other possibilities have been exhausted.
Crewmembers should relieve hijacker’s anxiety. It is important to establish that the hijacker(s) does in fact have a weapon; encourage hijacker to talk and show interest in his problem(s)
Do not antagonize or argue with hijacker on political matters. Do not talk down to them, and do not refer to insanity
Crewmembers should not attempt to use force unless it is certain that such action will be successful.
When opposing hijackers’ wishes, blame should be put on outside authorities.
Aircraft being hijacked or subjected to unlawful interference.
Transponder to code 7500 "Transponder seven five zero zero"
In the air, when the situation is grave and immediate assistance is required.
Transponder to code 7700 "Transponder seven seven zero zero"
A pilot, having selected Code 7500 and subsequently requested to confirm this code by ATC
shall, according to circumstances, either confirm this or not reply at all. The absence of a reply
from the pilot will be taken by ATC as an indication that the use of Code 7500 is not due to an
inadvertent false code selection.
Note: If the hijacker is entering the cockpit, set transponder code 7500. If situation is grave set code 7700
Full flaps are left down after landing, or during ground operation; this will indicate that the situation is desperate and the PIC desires armed intervention and when flaps are retracted on the ground indicates that the aircraft should be left alone.
10.2 SECURITY GUIDANCE AND INSTRUCTIONS 10.2.1 Assessment of Compagnie Africaine d'Aviation (CAA) Destination Airports Every destination within Compagnie Africaine d'Aviation (CAA) network shall be will have to be assessed by the Manager Aviation Security and will have to receive security clearance before commencing operation. According to details laid down in the Security Manual the Manager Aviation Security may not physically visit the destination but use intelligence information instead. However, security measures have to be agreed with the destination airport and security authorities.
10.2.2 Enhanced Security measures at Compagnie Africaine d'Aviation (CAA)
Destinations In times of war, political tension, and civil unrest, Compagnie Africaine d'Aviation (CAA) Security will disseminate the necessary security measures for particular airports after conducting proper threat assessment and risk analysis. While at outstations, the Pilot in Command should convey all concerns to the Post holder Security. If a threat is received at the destination before the aircraft departs, the following measures can be taken to safeguard the aircraft during a turnaround at the airport where the threat exists. Full use of Compagnie Africaine d'Aviation (CAA) ground staff should be availed for supervision and monitoring of contract personnel and equipment:
Arranging for additional security searching of passengers, in particular a physical check
of all hand baggage and body searches can considerably diminish the threat. If possible, consider uplifting round trip catering from DRC. This will prevent catering
items and catering personnel from boarding the aircraft during the turnaround. Always ensure that all carts being loaded are security sealed. Any cart that shows signs of security seal tampering should not be accepted or must be searched in the presence of Security and Catering officials.
Supervise cleaners and other workers who are assigned duties onboard the aircraft. Verify all personnel have appropriate identification displayed at all times. The Manager Aviation Security will decide whether or not to allow cleaners on board the aircraft, depending upon the situation at each particular station.
Personnel from contract maintenance agencies should be supervised while they perform their duties outside the aircraft. This should considerably reduce the risk of a device being attached to the external structure of the aircraft. In particular, the undercarriage and wheel well areas should be monitored and, if necessary, searched prior to departure.
Loading personnel and their equipment, as well as other ground personnel in direct contact with the aircraft should be physically searched before they are permitted to approach the aircraft or enter the hold.
10.2.3 Opening of Aircraft Doors If a request to open any aircraft door is received outside the parking area, the aircraft shall return to the parking position and the doors will be opened in the presence of Compagnie Africaine d'Aviation (CAA) Handling Agent.
10.2.4 Flight Deck Security and Access during a Non- Normal Situation During a non normal situation, the Commander must use sound judgment in prioritizing between flight safety and flight security.
10.2.4.1 Emergency Access Code Procedures The Emergency Access Code feature is designed to be used as an emergency entrance to the cockpit when there is no response from the flight crew via normal procedures. Designated Crew Member:
Enter the Emergency Access Code Wait 30 seconds for green light in LED and open the door. If access is denied from the
Flight Deck, wait for a call on the interphone system from the Flight Crew.
Flight Crew Member:
Flight Deck Door Lock Selector: DENY Identify person via the interphone system If OK, Flight Deck Door Lock Selector: UNLOCKED
The system can also be used as an alternate method to enter the flight deck on ground if the door is locked with no person in the cockpit. . 10.2.5 Training Programs Compagnie Africaine d'Aviation (CAA) has established, and maintains and conducts training programs that enable the personnel to take appropriate action to prevent acts of unlawful interference such as sabotage or unlawful seizure of aircraft and to minimize the consequences of such events should they occur.
The Compagnie Africaine d'Aviation (CAA) Security Manual complies with the Requirements of the law 10/014/ published on the 31/12/2010 and current RACDs This Security Manual shall be approved by the DRC/CAA The Compagnie Africaine d'Aviation (CAA) Security Manual specifies the Compagnie
Africaine d'Aviation (CAA) Security Policy and Procedures and is a RESTRICTED Document.
Compagnie Africaine d'Aviation (CAA) flight operations department have been issued with a
controlled copy of this Manual and will make it available to crew for reference.
This manual shall NOT be removed from the flight operations Office. Security policy and procedures required for line operations are contained in the relevant
sections of the Compagnie Africaine d'Aviation (CAA) Operations Manual.
From time to time Compagnie Africaine d'Aviation (CAA) will issue additional instructional
information to crew. Some of these instructions may be classified as RESTRICTED and crew
