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A Higher Level of Consulting Services • • Does your medical staff need some new PALs? If you need to jumpstart physician adoption of CPOE, then Cornerstone Advisors has just what the doctor ordered: PALs — Physician Adoption Liaisons. PO Box 569 • Georgetown, CT 06829 • P 888.706.0310 • F 888.706.0310 cornerstone-advisors.com Physician Adoption Liaisons CORNERSTONE ADVISORS GROUP LLC The Doc Spot guys are indispensable and invaluable. We could not have done it without them assisting us in the Doc Spots. Client CMIO Today’s medical professionals are pressed for time — so many patients in their care, so much medical news to absorb. It’s not easy for them to add even one more thing to their already busy schedules — and a whole new computer system can be pretty daunting. But CPOE — Computerized Physician Order Entry — is here to stay. Cornerstone Advisors’ PALs can ensure your implementation is smooth, stress-free, and highly successful. Cornerstone Advisors has created a team we call PALS — Physician Adoption Liaisons — consummate clinical informatics professionals who hold Epic Orders Certifications. They focus on physicians and their use of Electronic Health Records; they will assist with the building and/or optimization of your clinical content and the development of the physician training curriculum, and then be on hand for the actual instruction period. Here’s how it works: During the Orders Build Phase, PALs are in on the process right from the start — an unusual step, but it makes a difference. PALs will shadow your medical staff, observing their workflows, order patterns, and Order Sets needs. PALs form collegial relationships with the medical staff, supporting your project team to help ensure Orders and Order Sets are consistent, user-friendly and easy to maintain. During the Training and Go Live Phases, PALs help develop the physician-training curriculum and then stay on to provide the critical training and support necessary to ensure success. Several weeks before go live and three months following PALs staff the Doc Spots, a technology lab where physicians stop in for personal- ized help with navigation, smart tools, list and report customization, and electronic workflows. They’ll master adding synonyms and dot phrases, customizing preference lists, and more — whatever they need help with. Your medical staff won’t stop thanking you for their new PALs. You and your medical staff will agree: Every hospital should have some new PALs! PALs make all the difference. Just ask our clients. In 2013, a Northern California health system with a 389-bed hospital and 33 outpatient clinics was set to implement the Epic Inpatient Clinical suite. They came to Cornerstone Advisors for help. At go live, the PALs set up on-site Doc Spots — technology labs where physicians could get personalized help to learn the system. They validated passwords, customized lists and reports, and got answers to the physi- cians’ many workflow questions. During and following go live, the PALs made rounds to provide at-the-elbow support and help physicians master the new technology. The results? PALs and their Doc Spots enabled the medical staff to quickly become comfortable and proficient with CPOE, realizing over 85 percent immediate adoption.
