A Higher Level of Consulting Services

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Does your medical staff need some new PALs?

If you need to jumpstart physician adoption of CPOE, then Cornerstone Advisors has just whatthe doctor ordered: PALs — Physician Adoption Liaisons.

PO Box 569 • Georgetown, CT 06829 • P 888.706.0310 • F 888.706.0310 cornerstone-advisors.com

Phys

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isons C O R N E R S T O N E

A D V I S O R S G R O U P L L C

The Doc Spot guys are indispensable

and invaluable. We could not have done it

without them assisting us in the Doc Spots.

Client CMIO

Today’s medical professionals are pressed for time — so many patients

in their care, so much medical news to absorb. It’s not easy for them

to add even one more thing to their already busy schedules — and

a whole new computer system can be pretty daunting. But CPOE —

Computerized Physician Order Entry — is here to stay. Cornerstone

Advisors’ PALs can ensure your implementation is smooth, stress-free,

and highly successful.

Cornerstone Advisors has created a team we call PALS —

Physician Adoption Liaisons — consummate clinical informatics

professionals who hold Epic Orders Certifications. They focus on

physicians and their use of Electronic Health Records; they will assist

with the building and/or optimization of your clinical content and the

development of the physician training curriculum, and then be on

hand for the actual instruction period. Here’s how it works:

During the Orders Build Phase, PALs are in on the process right

from the start — an unusual step, but it makes a difference. PALs will

shadow your medical staff, observing their workflows, order patterns,

and Order Sets needs. PALs form collegial relationships with the

medical staff, supporting your project team to help ensure Orders

and Order Sets are consistent, user-friendly and easy to maintain.

During the Training and Go Live Phases, PALs help develop the

physician-training curriculum and then stay on to provide the

critical training and support necessary to ensure success. Several

weeks before go live and three months following PALs staff the

Doc Spots, a technology lab where physicians stop in for personal-

ized help with navigation, smart tools, list and report customization,

and electronic workflows. They’ll master adding synonyms and

dot phrases, customizing preference lists, and more — whatever

they need help with. Your medical staff won’t stop thanking you for

their new PALs.

You and your medical staff will agree:

Every hospital should have some new PALs!

PALs make all the difference.

Just ask our clients.

In 2013, a Northern California health

system with a 389-bed hospital and

33 outpatient clinics was set to

implement the Epic Inpatient Clinical

suite. They came to Cornerstone

Advisors for help.

At go live, the PALs set up on-site

Doc Spots — technology labs where

physicians could get personalized

help to learn the system. They validated

passwords, customized lists and

reports, and got answers to the physi-

cians’ many workflow questions. During

and following go live, the PALs made

rounds to provide at-the-elbow

support and help physicians master

the new technology.

The results? PALs and their Doc Spots

enabled the medical staff to quickly

become comfortable and proficient

with CPOE, realizing over 85 percent

immediate adoption.