1

3

Each sector is unique and demands a solution tailored to its specific needs. Wellness Telecom can therefore count on expert technologists and experts who understand the fields in which the company works.

Wellness Telecom offers all its customers an analysis and understanding of their real needs by considering the environ-ment in which they work and offering solutions that add real VALUE to INNO-VATION.

Wellness Telecom is active in the Tele-

communications and New Technolo-

gies sector. As we are aware of the

challenges that this new era presents,

the engine of our business is linked to

increasing the welfare and efficiency

of society through INNOVATION,

through new technologies and the

use made of them.

innovation for a better future

5

Wellness Telecom offers its clients something extra: innovation, quality, anticipation of the technology on offer and R&D+i for the design of new products and services that will res-pond to real world problems.

Wellness Telecom has believed from the very beginning that excellence and mutual trust are essential factors when providing custo-mer service. This philosophy has made our business grow spectacularly.

To reach that level of excellence and trust, it is necessary to have an enthusiastic team that is convinced that the best way forward is the search for innovation and continuing improvement. An essential pillar of Wellness Telecom is its experienced, multidisciplinary, internationally trained team, the company’s greatest asset.

“It is only possible to advancewhen one looks far afield…One can only make progresswhen one thinks big“

Ortega y Gasset

One of the essential aspects of the company is our conviction that shared knowledge and Open Innovation are the road to producti-vity. The company therefore leans toward a cooperative, specialist model rather than a skills-based model. This conviction under-pins Wellness Telecom’s determination to set up a solid network of strategic, technological and commercial alliances with companies that have great potential and with university research groups.

7

Products and Services

8 9

Wellness Telecom’s main areas of work are:

Telecommunications

Wellness Telecom offers organisations solutions for all

their telecommunications needs with reliable, quali-

ty service that covers the entire project lifecycle.

Smart and Sustainable City

Wellness Telecom designs and builds technologies

that bring intelligence to infrastructures, creating

more efficient, liveable and intelligent cities.

Communication Platform

Wellness Telecom can transform an organisation’s

communications through the use of innovative te-

chnologies: the web 2.0, social networks, intelligent

mobile phones and artificial intelligence plus related

non-technological services.

Health, Welfare and Physical Exercise

Wellness Telecom provide solutions for health care,

welfare and physical exercise through compatible te-

chnologies that are easy to use in everyday life.

Innovation Factory

This is Wellness Telecom’s engine for generating in-

novative ideas, products and projects. It provides

our customers with a search for innovative solutions

to their specific problems and for financing for their

projects.

Telecommunications

11

Communications consulting

Unified Communications

Wi-Fi Communications

WiMAX Wireless Communications

Connectivity between offices

Videoconferencing

Security

Infrastructure

Virtualisation

Cloud Computing Services

Wellness Telecom assists its clients throughout

the lifecycle of a telecommunications project

with consulting, engineering, implementation,

maintenance and optimisation.

12 13

Communications consulting

Wellness Telecom’s consultancy service

offers a set of tools to optimise and impro-

ve our customers’ communications.

Our consulting services include:

• Analysingnetwork architectures and to-

pologies

• Optimisingconfigurations

• Costanalysis

• Analysingthechannelscontracted

• Optimisingtrafficthroughapplications

• Detectingtrafficanomalies

• Detectingabusiveuseofthenetworkby

users

• Drawinguptechnicalspecifications

• Productcomparisons

Unified Communications

Today, there is only one world of voice, data

and video as all communications take place

overthesameIPinfrastructure.Theconsoli-

dation of the three worlds makes it possible

to improve efficiency and save on mainte-

nance and structural spending.

Multi-office companies have a great com-

petitive advantage when they implement a

unifiedIPcommunicationssystem.Itmakes

it possible for employees in different geo-

graphical locations to work as if they were

in the same room, thereby increasing the

efficiency of internal communications and

customer support and contributing signifi-

cantly to the company’s structural cost sa-

vings.

• Integrated voice over IP telephone sys-

tems

• Presencesystem

• Cooperativeworkenvironments• Coveragestudies

• Monitoring and continuous manage-

ment systems

• Backuplinks

• Integrationwiththetelephonesystem

• Broadbandoptimisation

Connectivity between offices

Multi-office companies with branches all

over the country or abroad always need to

have a good communications infrastructu-

re that will provide efficient interoperability

without an excessive increase in costs. We-

llness Telecom offers a variety of solutions

for this problem and adapts the solution to

each client’s special needs.

• VPNconnection

• WiMAXinterconnectivity

ding new standard solutions like 802.11n,

with features comparable to high speed ca-

ble networks.

• Coveragestudies

• Interiorandexteriordeployment

• Integration with existing telecommuni-

cations infrastructure

WiMAX Wireless Communications

WiMAXnetworksarebasedonatechnolo-

gy included in the establishment of wire-

less communications systems for both lo-

cal and metropolitan areas that is capable

of providing broadband access with large-

scale coverage. Wellness Telecom designs

and implements WiMAX networks to link

company headquarters to city branches.

TELECOMUNICACIONES

Wi-Fi Communications

Wellness Telecom is aware of the unstoppa-

ble growth in and increasing expansion of

wireless networks and therefore offers its

clients custom Wi-Fi network designs, inclu-

14 15

Videoconferencing

Communicationneedsareincreasingdaily:

meetings between people who are many

miles apart are becoming ever more fre-

quent and lead to constant spending on

transport and accommodation for the per-

sonnel who need to travel.

Videoconferencing is an excellent solution

for saving on travel costs without losing

the flexibility and intimacy of a face-to-face

meeting.

Wellness Telecom is investing in a variety of

solutions from the top brands in the world

of videoconferencing, as well as developing

its own, personalised solutions, so as to co-

ver every communication need.

• Professionalvideoconferencing

• Videoconferencing solutions for each

client

Security

It is as important for a system to work pro-

perly as it is to have adequate protection

for it. Wellness Telecoms therefore offers a

broad range of security solutions in order

to implement the levels of protection nee-

ded by each project and customer.

• Secondgenerationfirewalls

• Anti-spame-mailprotection

• Networkaccesssecurity

• UTMsecurity

Infrastructure

Every corporate network must be imple-

mented using an architecture that will be

as modular and scalable as a communica-

tions solution can be. The optimal design

for a communications infrastructure makes

it possible to expand the network to fit the

company’s future needs.

• Networkelectronics

• Structuredcabling

• Servers

Virtualisation

Virtualisation is an important part of an

organisation’s IT strategy. In today’s chan-

ging market, the search for new develop-

ments, technologies and solutions is cons-

tant and the technology points toward new

trends that will improve and take greater

advantage of organisational infrastructure.

TELECOMUNICACIONES

16 17

• Optimising climate control system con-

sumption.

• Greaterflexibility inrecoveringfromser-

ver crashes.

• Increasedservicecontinuity

• Reducingthephysicalspaceoccupied

• Lowering costs by implementing Disas-

terRecoveryPlans

Cloud Computing

The aim of this department is to present orga-

nisations with a whole series of services that

includes a pay-per-use model and outsour-

cing of the infrastructure needed. In this way,

companies do not have to worry at all about

managing their IT. Instead, they can outsour-

ce all the processes and services, thereby re-

ducing costs and having no need to invest in

infrastructure.

• IPtelephony

• Videoconferencing

• E-mail

• Serverhosting

• Virtualmachines

• Softwaremanagement:CRMandERPs

• Consultingservices

• Microinformationservices

Smart andSustainable City

The cities are also an essential part of the

global economic network, as they produce

most of the world’s wealth. A key to future

development is to ensure the conditions

and services that will generate the most

wealth at all levels and also reduce

operating costs so that it is feasible

to offer the public quality services.

Energy efficiency

Waste

Water

Mobility

Unified Communications

Public Communication

Today’s cities: new challenges In 1900, only 13% of the population lived in cit-

ies. It is estimated that by 2050 that number

will have risen to 70%. This unprecedented ur-

banisation presents a dual challenge to society

and its managers: on the one hand, it symbol-

ises progress but, on the other, it leads to a se-

ries of issues as resources become increasingly

scarce.

Massification and the change to urban living are

also having a significant impact on the environ-

ment and it is the shared responsibility of the

general public and the government to reduce

unnecessary consumption and the emissions

associated with it to the maximum. To do so

requires a combination of the best techniques

and public consciousness raising.

The panorama of change in cities and their de-

mographic, economic and environmental im-

pact leads to a series of inescapable challenges.

Are today’s cities prepared to face this reality?Not only are the cities changing,

technology has also evolved and,

with it, the ability to make everyday

life more efficient and proactive.

The different sectors that determine

the quality of life and sustainability

of a city need to adapt to this new

reality.

How can the information technologieshelp to achieve this?

The answer is: By building Smart and Sustainable Cities.

It is essential for cities to be capable of triumphing over their new challenges.

By giving access to all the information and channelling actions through one single point.

By providing those who have to make thedecisions with a new way to manage the city

22 23

SMART AND SUSTAINABLE CIT Y

Cities that are planning to have a sustainable

future need resource management solutions.

This includes both acquiring knowledge and

taking action when faced with the latest

needs through a common channel that makes

decision making easier.

How can a management platformbring out the most in the different sectors?

Energy efficiency

Energy efficiency is an environmental and economic

need. The energy consumption of public lighting and

municipal buildings is one of the main items on the civil

service budget.

• Real-timemonitoringofconsumption

• Detectingfaults.Alerts

• Definingandmonitoringactivepolicies

• Detecting faults in the infrastructure and optimising

maintenance

• Integratingthecontrolofthedifferentsavingssystems

Mobility

A city is only sustainable if it is possible to move around in

it easily and ecologically. Getting information to the pub-

lic on the traffic, parking and public transport situation in

real time is a priority for avoiding collapse.

• Realtimetrafficinformationformanagersanddrivers

• Parkingplacecontrol

• Monitoringincidentsandnotices

• Realtime,centralisedinformationonpublictransport

Public Communication

Publicwelfare is the key element of intelligent, sustain-

able cities. The general public is the final recipient of the

advantages generated by the infrastructure and their par-

ticipation and awareness is essential for completing the

cycle of efficiency and sustainability.

• New ways of communicating with the public: vide-

oconferencing and social networks

• Identifyingandchannellingtrendsandneeds

• Channelsforcooperationbetweenthecivilserviceand

the public

• Consciousness raising and the responsible use of re-

sources and infrastructures

Unified Communications

Communicationsarethebackboneofintelligent,sustain-

able cities, so that a robust, high quality infrastructure has

become a necessity for all civil service departments.

Currently,thereisonlyoneworldofvoice,dataandvideo

asallcommunicationstakeplaceoverthesameIP infra-

structure. Multi-office companies have a great competitive

advantagewhentheyimplementaunifiedIPcommunica-

tions system. It is also important for the architecture to be

scalable and able to adapt to the new needs for services

of the infrastructure and the public.

• Wi-FiandWiMAXwirelesscommunications

• Connectivitybetweenoffices

• Videoconferencing

• Security

• Infrastructure

• Virtualisation

Water

Modernising the management of water resources is one

of the major global challenges faced by those who will

run the world in the next decade.

Only by adapting the infrastructure and using new com-

puter-based management technologies will it be possi-

ble to guarantee a high quality water supply that is fairly

shared out among the growing population.

• Consumptionandleakcontrol inbuildingsandurban

areas

• Qualitycontrolandlevelofservice

• Monitoringparameters

Waste

The treatment of waste is a key factor in the sustainability

of cities. It is necessary to monitor the efforts made in the

collection, treatment and recycling of urban waste and to

optimise these processes in order to bring ecological and

economic effectiveness into line.

• Optimisingcollectionroutes

• Detectingfullcontainers

• Monitoringtreatmentprocesses

Why a Smart and Sustainable City? To understand the state of the infrastructure and the needs of the public.

To understand the processes taking place in cities so as to be able to optimise them.

To improve the quality of life through efficiency and sustainability.

To raise the consciousness of the general public and the civil service.

To increase the performance of investments.

“The challenges faced by the cities are the challenges faced by society as a whole. Our present and future quality of life depends on our being able to implement solutions that achieve synergies by optimising the different services and infrastructures and promoting proactiveness and awareness.

Through its information technology, Wellness Telecom provides the tools needed to adapt today to the needs of tomorrow.”

Wellness CityOne solution for cities that project a sustainable future

TheWellness City platform is a solution that

gives managers access to all the information of

interest to them. Its open architecture makes it

compatible with existing systems and aids in

the integration of future applications.

Wellness Citywas conceived as a global plat-

form providing an innovative focus that makes

it possible to analyse and act on the many types

of variable existing in a city from one single de-

cision making control point.

WellnessCitySolutions

Currentwastecollectionsystemsareorganised

based on set plans or even phone calls from the

public so that it is not possible to collect infor-

mation on the state of the containers distrib-

uted around the city.

How would their performance and the service

to the public be improved if this information

were available?

The e-Garbage system reduces operating costs

and improves public opinion. By monitoring

the amount of waste in each container each

day, it is possible to optimise the routes, mak-

ing sure that no full container is left unemptied

and anticipating changes.

Monitoring the information and the changes

to it also makes it possible to make the service

the optimum size, while ensuring that all op-

erational needs are covered.

e-Garbage

SMART AND SUSTAINABLE CIT Y

30 31

Buildingsareresponsiblefor41%ofCO2emis-

sions. Optimising them is a short-term need,

but the great diversity of situations and solu-

tions complicates energy management, mak-

ing it difficult to achieve the desired savings

objectives.

What if it were possible to control the status

of all the systems in a building from one single

point? To know in real time how much energy

each item is consuming, detect anomalies and

determine usage policies? To centralise in real

time the information from the different build-

ings belonging to one organisation?

WeSave isWellnessTelecom’s solution for op-

timising building energy consumption. It is an

open platform that integrates monitoring and

action systems for climate control, lighting and

computer systems. It is designed to make en-

ergy management easier and to improve the

profitability of investments in energy saving.

WeSaveletsyou:

• Monitortheconsumptionofclimatecontrol

systems, lighting and equipment.

• Generate customised reports. Correlate in-

formation.

• Issue faultalerts.Anticipateandcontrolun-

foreseen events.

• Setupandmonitorusagepolicies.

• Increase the awareness of employees with

personalised information.

Publiclightingisoneofthemajorcontributors

to public spending and electricity consump-

tion in cities. This fact contrasts with the small

amount of information that town councils nor-

mally have at their disposal about their own in-

frastructure.

What is the reason for this? Traditionally, telema-

nagement systems were too expensive, needed

a large telecommunications infrastructure and

were only compatible with equipment from

specific companies, so that there was no pos-

sibility of controlling more than a small group

of electrical panels.

WeLight is the open architecture, adaptable

product developed by Wellness Telecom to

control and monitor any public lighting panel.

The system also does not need its own commu-

nications infrastructure or its own server: All the

information is available through an Internet-

based software service.

WeLights allows you to:

• Generatehistoricalandinstantconsumption

graphs and reports for each electrical pan-

el or group of panels. Monitor the savings

made.

• Detectfaultylampsandsendalertstomobile

phones. Offer a better service to the public.

• Detectunauthorisedhook-upstothegrid.

• Enjoy an open, manufacturer independent

architecture.

33

Open Government Platform

WeTalk is a multi-channel communications

platform that permits organisations to commu-

nicate in both directions, using all the channels

that the new information technologies have

put at their disposal: the web 2.0, social net-

works and intelligent mobiles, complemented

by an analysis technology that automatically

interprets the responses given by users.

• Integrated use of new communications

channels

• Using artificial intelligence, the value of in-

formation can easily be obtained

• Automaticresponseanalysis

• Usable,effortless,executiveinformation

WeTalk lets you manage your communications

from one single point over a number of media,

maximising your nearness to the public and en-

suring that their replies are uniformly collected

by the application, so that it is not necessary to

manage all the media independently, with the

great effort that this requires.

• The government informs the public (news,

events, initiatives, profiles of political figures)

• The government consults the public (e-

Questions)

• Thegovernmentanswersthepublic(Virtual

meetings)

• The publicmakes proposals to the govern-

ment(publicinitiatives)

Everyone can be connected to the new tech-

nologies but each one has its own special fea-

tures. Wellness Telecom therefore offers a series

of services to make it easier to implement and

use this new form of communication.

• Strategicandoperationalconsulting

• Brandimage

• Revitalisationandpublicity

• Mediacampaigns

• Communitymanagerservices

• Technicalmaintenanceoftheplatform

• Hosting

CommunicationPlatform

Citizen-centred participation

Company communications

Health Care

Sports clubs

Communications have always been one of the main priorities of organisations both when publicising their strategies and when taking the pulse of the opinion and needs of their target public. Devices like the television, radio, the written press and the web 1.0 made the work of publicity possible, but only with recourse to media studies and street surveys to elicit a response.

Communications today: something is changing

The new information technologies (ICTs)

are providing new communication devices,

such as social networks, mobile applications,

the web 2.0, e-mail etc., even though they

still do not have a very significant workload.

This means that it is necessary to rewrite the

information for the different media, to adapt to

the new method of communicating and to the

difficulty of managing all the replies from the

public over each of the available channels.

RecentexampleslikeBarackObama’scampaign

in the United States or the GAP brand show

that there has been a change of paradigm.

Users and consumers have moved away from

seeking information to participating actively,

and this change requires adaptation on the

part of organisations.

The appearance of these new communications channels also implies a need to adapt to them, changing the way of communicating to take maximum advantage of the new possibilities and moving from a communication scheme that focuses on information to one that is based on continuing participation.A new communications culture based on transparency, respect and actively listening to all users must be implemented, keeping in mind the following points:

New challenges

The communication

Before Now

1. Identifying the public to which the

communication is directed (customers, the

public, workers, etc).

2. Providing the mechanisms needed for

participation and places for offering opinions.

3. Empathising with the users.

4. Transparency, clarity and understanding the

users’ opinions.

5. In order to exploit the information, the social

communications media must provide a great

quantity of information on the wishes and

opinions of society.

6. Getting the most out of the users’ knowledge.

The information Participation - user generated content

Canweimprovethefrequency and quality of communication without increasing costs?

Would it be interesting to know the needsof the public at the moment they arise?

Is there a simple way to find out the customers’ opinion of products?

WeTalk is a tool for participation that

makes it possible to promote commu-

nication and active participation by ap-

proaching an organisation’s target public,

involving them in its day-to-day opera-

tions and creating a culture of continuing

participation.

WeTalk permits organisations to manage

two-way communications internally with

their workers and externally with their

customers and the general public from a

unique point of view, using all the chan-

nels at its disposal (the Internet, mobile

phones, social networks, e-mail, etc.).

WeTalk collects all the replies on its own

platform and analyses the information au-

tomatically so that it can react efficiently

to changes in the environment.

This permits efficient, fluid communica-

tions with minimal cost and effort.

What does WeTalk include?

WeTalk homogeneously connects the

most up-to-date communications tech-

nologies so that they can be managed in

a standardised way, saving time and ex-

pense in everyday communications with

contributors.

We Talk

TechnologiesWeb 2.0

The new features offered by the web 2.0 permits users to connect, create, cooperate

and share information actively. This leads to complex processes being simplified and

access to content being available anywhere and at any time.

Social Networks

Socialnetworksareoneofthe latesttechnologytrendsandtheonethat isgrowing

the most. It has a publicity potential that has never been known before, with low costs

and an unprecedented ability to organise groups. This translates into an extraordi-

nary opportunity for global publicity as well as selective communication, qualities that

make these networks particularly useful for interactive processes.

Mobile applications

Mobile phones have become the universal means of communication and the new

generations of telephones have grown exponentially. The use of this new technology

leads to important cost savings, location-free jobs, taking advantage of unexpected

business opportunities, flexible working hours and a long list of improvements in time

and activity management.

Automatic response analysis

The responses generated by users can be automatically evaluated, lines of opinion

joined and decision-making managed automatically.

WeTalk offers a series of services to assist in the implementation and use of this new way

of communicating that can be adapted to any organisation:

Strategic and operational consulting Analysis of how the organisation operates, definition of new

ways of operating and change management.

Publicity and potentiationOrganising a publicity campaign, identifying key agents and

presenting the application to them to get their buy-in.

Brand image Design and creation of the platform’s corporate image.

Community manager services Providing personnel to manage the online community and

recruit new users.

Technical maintenance of the platform Managing incidents, telephone support and meeting the

levels of services.

Hosting Hosting the platform on servers outside the organisation.

Citizen-centred participation/Open Government

- Internal communication

- Inter-institutional relationships

-Communicationwiththepublic

Company communications

- HR management

-Communicationwithcustomers

- Analysis of products and services

-E-Commerce

Health Care

- Doctor-patient communications

-Stratification

Sports clubs

- Relations with fans

- Recruiting new members

- Online shop

Applications

Citizen-centredparticipationOpen Government

It represents the evolution of our demo-cratic system into living together and val-ues. It is based on setting up mechanisms for government transparency and perma-nent places where the public can cooper-ate and participate instead of just exercis-ing its right to vote every four years.

It is a move from representative democracy to a conversational, open democracy that takes advantage of all the possibilities provided to citizens by the ICTs forparticipating in government decision-making processes.

Open Government involves holding a

constant conversation with the public

with the aim of listening to what they are

saying and asking for, making decisions

based on their needs and preferences,

facilitating cooperation between the

public and civil servants in developing the

services provided and communicating

all that is decided and done openly and

transparently.

Internal communications platform

• Alignment

• Involvement

• Motivation

• Collectinginitiatives

• Toolsforincreasingproductivity

• Knowledgemanagement

• Documentmanagement

• Proceduralguides

• Controlpanel

• Skillsmap

Inter-institutional relationship plat-

form

• Townandcountycouncils,etc.

Citizen communications platform

• Informationonresourcesandservices

• Publicserviceuserguides

• Collectingneeds

• Degreeofsatisfaction

• Publicinitiatives:Citizen-centred

partipation

Aims

News (activities, events)Government initiativesProfiles of political figures

The government

informsthe public

The governamentconsults the

public

The government

answers the public

The publicmakes

proposals to thegovernment

Pub

lic in

itia

tive

s

e-Questions

Virtual meetings

CompanyCommunications

From the internal point of view, corporate

communications have always been a

great concern for companies. Beingable

to publicise the company’s strategies

quickly and efficiently and being able to

listen to the opinion of workers as a basis

for making internal decisions and even for

generating business ideas have usually

been restricted to the individual work

of employees and have often silenced

by a lack of close contact with upper

management.

Communication with employees

• Strategiccommunications

• Motivationtochange

• Aligningvalues

• Knowledgemanagement

• Skillsmaps

• Employmentclimatesurveys

• Employeeinitiatives

• Directbusinessarea-managementfeedback

Communication with customers

•Informationonnewproductsandoffers

•Collectingneeds

•Intelligentmailing

•Customersupport

Analysis of products and services

•Degreeofsatisfaction

•Areasforimprovement

•Analysisofspecificfeaturesandaspects

Company applications

Healthcare

Making Doctor-Patient communications possible

•Knowingthecurrentstateofhealthofallthepatientsontheirlist

- Better view of the quality of the service

•Reducingtheworkloadofhealthcarepersonnel

- Reducing over-consultation

•Prioritisingpatientcareaccordingtoneed

- Organising team work

•Monitoringthepatients’clinicalevolution

Features

•IntegrationwithEMR(ElectronicMedicalRecords)

•Stratificationofrisk

•Appointmentmanagementtools

The healthcare systems are currently saturated. The number of consultations that

professionals have to make forces them to be reactive; in other words, they only have

contact with their patients when the latter have a health problem and go to their

consulting rooms.

Wellness Telecom has experience in applying communications and active participation solutions to a variety of fields, making it possible to identify the key points and possibilities for improvement in an organisation’s communications flow. Wellness Telecom’s team of expert professionals is qualified to identify the communication needs of an organisation and to guarantee the effectiveness of the project throughout the process.

Trust and efficiency from the first moment

SportsClubs

• Relationswithfans

• Receivingproposalsandsuggestions

• Launchingpromotions

• Sportsapplications

• Fanloyalty

• Communicationsbetweenfansand

players

• Multimediacontent

• Recruitingnewmembers

• Viralmarketing

• Tellingpotentialsupportersaboutthe

club

• Prizestrategiestoattractnew

subscribers

• Onlineshop

• Productpromotion

• Multi-channelsales

• Definingnewarticlesusinguser

opinions

Increasing the frequency and quality of communications without increasing costs

An easy, immediate way to know the customers’ opinion of products

Understanding the needs of the public at the moment they arise

Improving doctor-patient communications

Strengthening the club-supporter relationship

One of the most obvious applications for this platform is for sports clubs, so that the club can communicate with its fans and supporters.

46 47

Health, welfare and physical fitness

48 49

In developed countries, there is an inexorable trend toward an aging population that is acquiring in-creasingly unhealthy living habits. This makes new technologies necessary to improve the quality of life of these people. In turn, this situation has an impact on healthcare spending, which make it ne-cessary to have healthcare policy initiatives that re-direct the current systems.

Videocommunications

Multi-channel communications

Healthcare software management

50 51

Wellness Telecom is working on a variety of

products and services with the aim of im-

proving people’s quality of life through the

use of a wide range of technologies, such as

videoconferencing, sensors, mobile phones

and social networks. We also provide a com-

plete range of associated services through

a strategic alliance with a company in the

healthcare sector: Enterprising Solutions for

Health.

Videocommunications

Using videocommunications as a tool to

monitor people throughout the care mac-

ro-process: from prevention when there is

no illness, to minimising the complications

and long-term effects of pathologies to

have the best possible quality of life, help-

ing with the best possible rehabilitation

and reintegration, monitoring, treating and

controlling disease, offering the care and

attention needed before death, and sup-

porting the family and close friends during

mourning.

Multi-channel relationship and communications platform

Wellness Telecom is working on a platform

for inter-personal communications that in-

creases the patient’s autonomy. These plat-

forms provide a 360º view of the person,

letting others know his or her demands,

worries, preferences for interaction, etc.

and using proactive, personalised or differ-

entiated services to generate value for this

person.

Applied software for healthcare management

The applied software for healthcare man-

agement contributes to the sustainability

of the healthcare systems and the contin-

uance of the quality care that the public

deserves. Thanks to ICTs, the healthcare

systems can optimise their resources and

improvetheiroperations.ICTsthereforenot

only affect the healthcare systems at the

structural level but also the work of health-

care professionals.

InnovationFactory

52 53

This is Wellness Telecom’s engine for generating in-novative ideas, products and projects. It provides our customers with a search for innovative solutions to their specific problems and for financing for their projects.

Wellness Telecom gets to know the possibilities and potential

of the ideas presented by the customer from the very first

moment. Wellness Telecom’s team of expert professionals is

qualified to manage aid for R&D+i projects that will guarantee

the effectiveness of the project and the optimisation of resources

throughout the entire process.

Trust and efficiency from the very first moment

55

An idea that makes you different

The current global competitiveness means that organisations must increasingly invest in revolu-

tionary ideas, new products and processes that will pave the way to offering their customers ser-

vices with a high value added. These new ideas can change the way of doing things dramatically,

speeding up processes and improving services, which can be transformed into savings in costs and

resources.

The problem with generating these ideas is how to turn them into innovations since many compa-

nies lack the resources and a knowledge of the steps needed to implement their ideas.

Becauseof this,WellnessTelecomoffersaservicetocompaniestoturnthemintomarket leaders

and differentiate them from their competitors.

A professional, adaptable service

The “Innovation Factory” is an engine for turning ideas into projects by purchasing expert resources to manage and apply for the aid that will help companies to finance innovation.

A real value added

The services that make up the “Innovation Factory” permit our customers to reformulate the way in

which they create new products and services and to reach a new level of innovation by:

Wellness Telecom has the experience and capacity to handle projects for a multitude of programmes:

FrameworkProgrammeSeven(FP7)FrameworkCompetitivenessandInnovationProgramme(CIP),JTIs,

EUREKAandallitsumbrellasandclusters,IBEROEKA,LIFE+,PLANAVANZA,CDTI,INNPACTO,INNPLANTA,

TORRESQUEVEDO,IDEA,CTA,ADEuropa,EXTREMADURAGOVERNMENTR&D,etc.

• Turning ideas into projects and results that will improve competitiveness.

• Obtaining attractive aid, both as financingand loans, without needing to hire resources for this purpose.

• Increasing the visibility of their R&D+Iactivities at the regional, national and international level.

• Working together with other bodies andcompanies to reach a new level of knowledge in different sectors.

The services offered by Wellness Telecom include a wide range of possibilities to cover the entire life cycle of an idea, from its generation to project implementation. They are organised as follows:

Coordination of joint ventures

If the customer is the promoter and coordina-

tor of the proposal, this service makes it pos-

sible to manage all the members of the joint

venture so as to integrate the proposal and

make it coherent with all the contributions of

the partners, to organise the work of the mem-

bers and manage the joint application so that

it defines as exhaustively as possible the work

that will be done after project has been ap-

proved. This service also includes giving visibil-

ity to proposals so that the managers of financ-

ing programmes know about them before they

are sent in, thereby increasing the possibilities

of success when they are evaluated.

Summary of services:

• Coordination and management of jointventures

• Proposallobbying

Contract negotiation

In some financing programmes, once a pro-

gramme has been given a positive evaluation,

there is a period of contract negotiation during

which the programme managers and the co-

ordinators of the joint ventures negotiate the

scope of the work and the final budget. If the

customer is the coordinator, Wellness Telecom

supports, advises and manages the contract

negotiations so as to get the greatest benefits

for the projects.

Summary of services:

• Contractnegotiationconsultation

• Mediationbetweenthefinanceprogramme

managers and the coordinator

• Assistanceatnegotiationmeetings

Innovation management

This service makes it possible to analyse each of

the organisation’s existing R&D&i ideas and inter-

ests with the aim of organising and categorising

them according to their characteristics. After they

have been analysed, differentways of financing

them are sought and a plan of action is proposed

for turning the ideas into proposals. This continu-

ing service also makes it possible to identify pos-

sible cooperation with other bodies that are gen-

erating their own ideas and need the knowledge

of other organisations to carry them out.

Summary of services:• AnalysisofR&D+iideasandlinesofinterest

• Continuingsearchforfinancingprogrammes

• Searchforopportunitiesforcooperationwiththird parties

Preparation of proposals

Preparación de propuestas: when the plan of

action has been defined, this service makes

it possible to have access to different financ-

ing programmes that meet the needs of the

individual customer and his ideas. The ideas

become project proposals and their technical

and administrative aspects are adapted to the

requirements of each of the bids for financing

selected.Shouldtheproposalsrequiretheide-

as to be presented jointly with other associates,

Wellness Telecom is responsible for seeking

partners who can form a coherent joint venture

covering the whole idea value chain.

Summary of services:

• Technicalandadministrativepreparationof

proposals to fit the request for tender

• Searchforpartners

Wellness Telecom’s focus

56 57

Cooperating with development

Project management

Wellness Telecom controls and manages the

technical and administrative reports for each

project so that they are delivered on time and

in the format required for approval. The Well-

ness Telecom team offers task ordination, time

management and meeting moderation serv-

ices, etc. and makes tools for effective project

management available to customers (docu-

ment managers, mailing lists, wikis, etc.).

Summary of services:

• Jointventuremanagement

• Meetingmoderation

• Technicalandadministrativeprojectevaluationreceipts

• Managementtools

58 59

A fairer society needs everyone to be committed

Energy efficiency, the sustainable develo-

pment of peoples and social benefits are

challenges to be surmounted anywhere

on the planet. In this context, following the

guidelines of the Master Plan for Spanish

Cooperation(2009-2012),whichsetsupin-

novation and the transfer of knowledge as

two of the basic pillars for promoting the

development of peoples, Wellness Telecom

is involved in seeking low-cost technologi-

cal solutions that can be applied in situa-

tions that favour good governance, rural

and technological development, healthca-

re and environmental sustainability.

As we are aware of the important role played

inCooperationforDevelopmentbyprivate

enterprise, Wellness Telecom has signed

cooperation agreements with a number of

technological associations, universities and

NGDOs(non-governmentaldevelopmental

organisations) to establish work synergies

and achieve these aims.

Confidence in continuing to grow togetherThe efforts made by Wellness Telecom have been rewarded by the commitment of its customers.

Customers

62 63

Customers

Public Sector

• JuntadeExtremadura

• SociedadAndaluzaparaeldesarrollodelaSociedaddela

Información S.A.U.

• ParlamentodeAndalucía

• SociedaddeGestiónPúblicadeExtremadura(GPEX)

• DiputacióndeSevilla

• DiputacióndeHuelva

• DiputacióndeBadajoz

• Aerópolis,ParqueTecnológicoAeroespacialdeAndalucía

• AyuntamientodelaCampana(Sevilla)

• Ayto.deEspartinas(Sevilla)

• Ayto.deZalamealaReal(Huelva)

• Ayto.deFuentedelMaestre(Badajoz)

• Ayto.deVillafrancadelosBarros(Badajoz)

• Sodefesa,Ayto.deMairenadelAljarafe(Sevilla)

Telecommunications and Computing

• Telefónica

• Vodafone

• Fujitsu

• NextiraOne

• Inteldat

• Graef

Energy and Industry

• Brenntag

• Bogaris

• Greenpower

• Cecofar

• SICE

• GrupoAMS

Consumer Goods and Services

• Merkamueble

• Decathlon

• Arance

• Coviran

• CristianLay

• MRG

• Penhalta

• CervezasAlhambra

• Coreco

• Rives

• Haworth

• SotograndeInternationalSchool

• EUSA

• GrúasRuiz

• PinturasAndalucía

• ClínicasOrtodoncis

Financial Services

• Cajasol

• ElSendero

• Neeco

• Arconet

• ABDInformática

• ContecConsulting

• Ayesa

• TDN

• ABDconsultores

• Fada-Catec

• GrupoIC

• SiderúrgicaSevillana

Partners

Wellness Telecom has established a coope-

ration network with the best and most pres-

tigious international manufacturers in the

TelecomandICTsector.

SPAIN

HEAD OFFICEAvda.CharlesDarwin,s/nPabellónMonorrail41092IsladelaCartuja,SevillaTel.+34954151706Fax+34954151729info@wtelecom.es

REGIONAL OFFICE BADAJOZParqueCientíficoyTecnológicodeExtremaduraC/BenitoMahederoBalsera,77Módulos13y1406011BadajozTel.+34924222965Fax+34924222965info@wtelecom.es

REGIONAL OFFICE VALLADOLIDC/MarianodelosCobos,1Oficina 647014Valladolidinfo@wtelecom.es

MEXICO

REGIONAL OFFICE MEXICOPaseodelaReforma,379Col.Cuauhtemoc06500 Mexico DFTels.+52(1)552507313 +52 5555 339 780mexico@wtelecom.es

www.wtelecom.es