1
3
Each sector is unique and demands a solution tailored to its specific needs. Wellness Telecom can therefore count on expert technologists and experts who understand the fields in which the company works.
Wellness Telecom offers all its customers an analysis and understanding of their real needs by considering the environ-ment in which they work and offering solutions that add real VALUE to INNO-VATION.
Wellness Telecom is active in the Tele-
communications and New Technolo-
gies sector. As we are aware of the
challenges that this new era presents,
the engine of our business is linked to
increasing the welfare and efficiency
of society through INNOVATION,
through new technologies and the
use made of them.
innovation for a better future
5
Wellness Telecom offers its clients something extra: innovation, quality, anticipation of the technology on offer and R&D+i for the design of new products and services that will res-pond to real world problems.
Wellness Telecom has believed from the very beginning that excellence and mutual trust are essential factors when providing custo-mer service. This philosophy has made our business grow spectacularly.
To reach that level of excellence and trust, it is necessary to have an enthusiastic team that is convinced that the best way forward is the search for innovation and continuing improvement. An essential pillar of Wellness Telecom is its experienced, multidisciplinary, internationally trained team, the company’s greatest asset.
“It is only possible to advancewhen one looks far afield…One can only make progresswhen one thinks big“
Ortega y Gasset
One of the essential aspects of the company is our conviction that shared knowledge and Open Innovation are the road to producti-vity. The company therefore leans toward a cooperative, specialist model rather than a skills-based model. This conviction under-pins Wellness Telecom’s determination to set up a solid network of strategic, technological and commercial alliances with companies that have great potential and with university research groups.
7
Products and Services
8 9
Wellness Telecom’s main areas of work are:
Telecommunications
Wellness Telecom offers organisations solutions for all
their telecommunications needs with reliable, quali-
ty service that covers the entire project lifecycle.
Smart and Sustainable City
Wellness Telecom designs and builds technologies
that bring intelligence to infrastructures, creating
more efficient, liveable and intelligent cities.
Communication Platform
Wellness Telecom can transform an organisation’s
communications through the use of innovative te-
chnologies: the web 2.0, social networks, intelligent
mobile phones and artificial intelligence plus related
non-technological services.
Health, Welfare and Physical Exercise
Wellness Telecom provide solutions for health care,
welfare and physical exercise through compatible te-
chnologies that are easy to use in everyday life.
Innovation Factory
This is Wellness Telecom’s engine for generating in-
novative ideas, products and projects. It provides
our customers with a search for innovative solutions
to their specific problems and for financing for their
projects.
Telecommunications
11
Communications consulting
Unified Communications
Wi-Fi Communications
WiMAX Wireless Communications
Connectivity between offices
Videoconferencing
Security
Infrastructure
Virtualisation
Cloud Computing Services
Wellness Telecom assists its clients throughout
the lifecycle of a telecommunications project
with consulting, engineering, implementation,
maintenance and optimisation.
12 13
Communications consulting
Wellness Telecom’s consultancy service
offers a set of tools to optimise and impro-
ve our customers’ communications.
Our consulting services include:
• Analysingnetwork architectures and to-
pologies
• Optimisingconfigurations
• Costanalysis
• Analysingthechannelscontracted
• Optimisingtrafficthroughapplications
• Detectingtrafficanomalies
• Detectingabusiveuseofthenetworkby
users
• Drawinguptechnicalspecifications
• Productcomparisons
Unified Communications
Today, there is only one world of voice, data
and video as all communications take place
overthesameIPinfrastructure.Theconsoli-
dation of the three worlds makes it possible
to improve efficiency and save on mainte-
nance and structural spending.
Multi-office companies have a great com-
petitive advantage when they implement a
unifiedIPcommunicationssystem.Itmakes
it possible for employees in different geo-
graphical locations to work as if they were
in the same room, thereby increasing the
efficiency of internal communications and
customer support and contributing signifi-
cantly to the company’s structural cost sa-
vings.
• Integrated voice over IP telephone sys-
tems
• Presencesystem
• Cooperativeworkenvironments• Coveragestudies
• Monitoring and continuous manage-
ment systems
• Backuplinks
• Integrationwiththetelephonesystem
• Broadbandoptimisation
Connectivity between offices
Multi-office companies with branches all
over the country or abroad always need to
have a good communications infrastructu-
re that will provide efficient interoperability
without an excessive increase in costs. We-
llness Telecom offers a variety of solutions
for this problem and adapts the solution to
each client’s special needs.
• VPNconnection
• WiMAXinterconnectivity
ding new standard solutions like 802.11n,
with features comparable to high speed ca-
ble networks.
• Coveragestudies
• Interiorandexteriordeployment
• Integration with existing telecommuni-
cations infrastructure
WiMAX Wireless Communications
WiMAXnetworksarebasedonatechnolo-
gy included in the establishment of wire-
less communications systems for both lo-
cal and metropolitan areas that is capable
of providing broadband access with large-
scale coverage. Wellness Telecom designs
and implements WiMAX networks to link
company headquarters to city branches.
TELECOMUNICACIONES
Wi-Fi Communications
Wellness Telecom is aware of the unstoppa-
ble growth in and increasing expansion of
wireless networks and therefore offers its
clients custom Wi-Fi network designs, inclu-
14 15
Videoconferencing
Communicationneedsareincreasingdaily:
meetings between people who are many
miles apart are becoming ever more fre-
quent and lead to constant spending on
transport and accommodation for the per-
sonnel who need to travel.
Videoconferencing is an excellent solution
for saving on travel costs without losing
the flexibility and intimacy of a face-to-face
meeting.
Wellness Telecom is investing in a variety of
solutions from the top brands in the world
of videoconferencing, as well as developing
its own, personalised solutions, so as to co-
ver every communication need.
• Professionalvideoconferencing
• Videoconferencing solutions for each
client
Security
It is as important for a system to work pro-
perly as it is to have adequate protection
for it. Wellness Telecoms therefore offers a
broad range of security solutions in order
to implement the levels of protection nee-
ded by each project and customer.
• Secondgenerationfirewalls
• Anti-spame-mailprotection
• Networkaccesssecurity
• UTMsecurity
Infrastructure
Every corporate network must be imple-
mented using an architecture that will be
as modular and scalable as a communica-
tions solution can be. The optimal design
for a communications infrastructure makes
it possible to expand the network to fit the
company’s future needs.
• Networkelectronics
• Structuredcabling
• Servers
Virtualisation
Virtualisation is an important part of an
organisation’s IT strategy. In today’s chan-
ging market, the search for new develop-
ments, technologies and solutions is cons-
tant and the technology points toward new
trends that will improve and take greater
advantage of organisational infrastructure.
TELECOMUNICACIONES
16 17
• Optimising climate control system con-
sumption.
• Greaterflexibility inrecoveringfromser-
ver crashes.
• Increasedservicecontinuity
• Reducingthephysicalspaceoccupied
• Lowering costs by implementing Disas-
terRecoveryPlans
Cloud Computing
The aim of this department is to present orga-
nisations with a whole series of services that
includes a pay-per-use model and outsour-
cing of the infrastructure needed. In this way,
companies do not have to worry at all about
managing their IT. Instead, they can outsour-
ce all the processes and services, thereby re-
ducing costs and having no need to invest in
infrastructure.
• IPtelephony
• Videoconferencing
• Serverhosting
• Virtualmachines
• Softwaremanagement:CRMandERPs
• Consultingservices
• Microinformationservices
Smart andSustainable City
The cities are also an essential part of the
global economic network, as they produce
most of the world’s wealth. A key to future
development is to ensure the conditions
and services that will generate the most
wealth at all levels and also reduce
operating costs so that it is feasible
to offer the public quality services.
Energy efficiency
Waste
Water
Mobility
Unified Communications
Public Communication
Today’s cities: new challenges In 1900, only 13% of the population lived in cit-
ies. It is estimated that by 2050 that number
will have risen to 70%. This unprecedented ur-
banisation presents a dual challenge to society
and its managers: on the one hand, it symbol-
ises progress but, on the other, it leads to a se-
ries of issues as resources become increasingly
scarce.
Massification and the change to urban living are
also having a significant impact on the environ-
ment and it is the shared responsibility of the
general public and the government to reduce
unnecessary consumption and the emissions
associated with it to the maximum. To do so
requires a combination of the best techniques
and public consciousness raising.
The panorama of change in cities and their de-
mographic, economic and environmental im-
pact leads to a series of inescapable challenges.
Are today’s cities prepared to face this reality?Not only are the cities changing,
technology has also evolved and,
with it, the ability to make everyday
life more efficient and proactive.
The different sectors that determine
the quality of life and sustainability
of a city need to adapt to this new
reality.
How can the information technologieshelp to achieve this?
The answer is: By building Smart and Sustainable Cities.
It is essential for cities to be capable of triumphing over their new challenges.
By giving access to all the information and channelling actions through one single point.
By providing those who have to make thedecisions with a new way to manage the city
22 23
SMART AND SUSTAINABLE CIT Y
Cities that are planning to have a sustainable
future need resource management solutions.
This includes both acquiring knowledge and
taking action when faced with the latest
needs through a common channel that makes
decision making easier.
How can a management platformbring out the most in the different sectors?
Energy efficiency
Energy efficiency is an environmental and economic
need. The energy consumption of public lighting and
municipal buildings is one of the main items on the civil
service budget.
• Real-timemonitoringofconsumption
• Detectingfaults.Alerts
• Definingandmonitoringactivepolicies
• Detecting faults in the infrastructure and optimising
maintenance
• Integratingthecontrolofthedifferentsavingssystems
Mobility
A city is only sustainable if it is possible to move around in
it easily and ecologically. Getting information to the pub-
lic on the traffic, parking and public transport situation in
real time is a priority for avoiding collapse.
• Realtimetrafficinformationformanagersanddrivers
• Parkingplacecontrol
• Monitoringincidentsandnotices
• Realtime,centralisedinformationonpublictransport
Public Communication
Publicwelfare is the key element of intelligent, sustain-
able cities. The general public is the final recipient of the
advantages generated by the infrastructure and their par-
ticipation and awareness is essential for completing the
cycle of efficiency and sustainability.
• New ways of communicating with the public: vide-
oconferencing and social networks
• Identifyingandchannellingtrendsandneeds
• Channelsforcooperationbetweenthecivilserviceand
the public
• Consciousness raising and the responsible use of re-
sources and infrastructures
Unified Communications
Communicationsarethebackboneofintelligent,sustain-
able cities, so that a robust, high quality infrastructure has
become a necessity for all civil service departments.
Currently,thereisonlyoneworldofvoice,dataandvideo
asallcommunicationstakeplaceoverthesameIP infra-
structure. Multi-office companies have a great competitive
advantagewhentheyimplementaunifiedIPcommunica-
tions system. It is also important for the architecture to be
scalable and able to adapt to the new needs for services
of the infrastructure and the public.
• Wi-FiandWiMAXwirelesscommunications
• Connectivitybetweenoffices
• Videoconferencing
• Security
• Infrastructure
• Virtualisation
Water
Modernising the management of water resources is one
of the major global challenges faced by those who will
run the world in the next decade.
Only by adapting the infrastructure and using new com-
puter-based management technologies will it be possi-
ble to guarantee a high quality water supply that is fairly
shared out among the growing population.
• Consumptionandleakcontrol inbuildingsandurban
areas
• Qualitycontrolandlevelofservice
• Monitoringparameters
Waste
The treatment of waste is a key factor in the sustainability
of cities. It is necessary to monitor the efforts made in the
collection, treatment and recycling of urban waste and to
optimise these processes in order to bring ecological and
economic effectiveness into line.
• Optimisingcollectionroutes
• Detectingfullcontainers
• Monitoringtreatmentprocesses
Why a Smart and Sustainable City? To understand the state of the infrastructure and the needs of the public.
To understand the processes taking place in cities so as to be able to optimise them.
To improve the quality of life through efficiency and sustainability.
To raise the consciousness of the general public and the civil service.
To increase the performance of investments.
“The challenges faced by the cities are the challenges faced by society as a whole. Our present and future quality of life depends on our being able to implement solutions that achieve synergies by optimising the different services and infrastructures and promoting proactiveness and awareness.
Through its information technology, Wellness Telecom provides the tools needed to adapt today to the needs of tomorrow.”
Wellness CityOne solution for cities that project a sustainable future
TheWellness City platform is a solution that
gives managers access to all the information of
interest to them. Its open architecture makes it
compatible with existing systems and aids in
the integration of future applications.
Wellness Citywas conceived as a global plat-
form providing an innovative focus that makes
it possible to analyse and act on the many types
of variable existing in a city from one single de-
cision making control point.
WellnessCitySolutions
Currentwastecollectionsystemsareorganised
based on set plans or even phone calls from the
public so that it is not possible to collect infor-
mation on the state of the containers distrib-
uted around the city.
How would their performance and the service
to the public be improved if this information
were available?
The e-Garbage system reduces operating costs
and improves public opinion. By monitoring
the amount of waste in each container each
day, it is possible to optimise the routes, mak-
ing sure that no full container is left unemptied
and anticipating changes.
Monitoring the information and the changes
to it also makes it possible to make the service
the optimum size, while ensuring that all op-
erational needs are covered.
e-Garbage
SMART AND SUSTAINABLE CIT Y
30 31
Buildingsareresponsiblefor41%ofCO2emis-
sions. Optimising them is a short-term need,
but the great diversity of situations and solu-
tions complicates energy management, mak-
ing it difficult to achieve the desired savings
objectives.
What if it were possible to control the status
of all the systems in a building from one single
point? To know in real time how much energy
each item is consuming, detect anomalies and
determine usage policies? To centralise in real
time the information from the different build-
ings belonging to one organisation?
WeSave isWellnessTelecom’s solution for op-
timising building energy consumption. It is an
open platform that integrates monitoring and
action systems for climate control, lighting and
computer systems. It is designed to make en-
ergy management easier and to improve the
profitability of investments in energy saving.
WeSaveletsyou:
• Monitortheconsumptionofclimatecontrol
systems, lighting and equipment.
• Generate customised reports. Correlate in-
formation.
• Issue faultalerts.Anticipateandcontrolun-
foreseen events.
• Setupandmonitorusagepolicies.
• Increase the awareness of employees with
personalised information.
Publiclightingisoneofthemajorcontributors
to public spending and electricity consump-
tion in cities. This fact contrasts with the small
amount of information that town councils nor-
mally have at their disposal about their own in-
frastructure.
What is the reason for this? Traditionally, telema-
nagement systems were too expensive, needed
a large telecommunications infrastructure and
were only compatible with equipment from
specific companies, so that there was no pos-
sibility of controlling more than a small group
of electrical panels.
WeLight is the open architecture, adaptable
product developed by Wellness Telecom to
control and monitor any public lighting panel.
The system also does not need its own commu-
nications infrastructure or its own server: All the
information is available through an Internet-
based software service.
WeLights allows you to:
• Generatehistoricalandinstantconsumption
graphs and reports for each electrical pan-
el or group of panels. Monitor the savings
made.
• Detectfaultylampsandsendalertstomobile
phones. Offer a better service to the public.
• Detectunauthorisedhook-upstothegrid.
• Enjoy an open, manufacturer independent
architecture.
33
Open Government Platform
WeTalk is a multi-channel communications
platform that permits organisations to commu-
nicate in both directions, using all the channels
that the new information technologies have
put at their disposal: the web 2.0, social net-
works and intelligent mobiles, complemented
by an analysis technology that automatically
interprets the responses given by users.
• Integrated use of new communications
channels
• Using artificial intelligence, the value of in-
formation can easily be obtained
• Automaticresponseanalysis
• Usable,effortless,executiveinformation
WeTalk lets you manage your communications
from one single point over a number of media,
maximising your nearness to the public and en-
suring that their replies are uniformly collected
by the application, so that it is not necessary to
manage all the media independently, with the
great effort that this requires.
• The government informs the public (news,
events, initiatives, profiles of political figures)
• The government consults the public (e-
Questions)
• Thegovernmentanswersthepublic(Virtual
meetings)
• The publicmakes proposals to the govern-
ment(publicinitiatives)
Everyone can be connected to the new tech-
nologies but each one has its own special fea-
tures. Wellness Telecom therefore offers a series
of services to make it easier to implement and
use this new form of communication.
• Strategicandoperationalconsulting
• Brandimage
• Revitalisationandpublicity
• Mediacampaigns
• Communitymanagerservices
• Technicalmaintenanceoftheplatform
• Hosting
CommunicationPlatform
Citizen-centred participation
Company communications
Health Care
Sports clubs
Communications have always been one of the main priorities of organisations both when publicising their strategies and when taking the pulse of the opinion and needs of their target public. Devices like the television, radio, the written press and the web 1.0 made the work of publicity possible, but only with recourse to media studies and street surveys to elicit a response.
Communications today: something is changing
The new information technologies (ICTs)
are providing new communication devices,
such as social networks, mobile applications,
the web 2.0, e-mail etc., even though they
still do not have a very significant workload.
This means that it is necessary to rewrite the
information for the different media, to adapt to
the new method of communicating and to the
difficulty of managing all the replies from the
public over each of the available channels.
RecentexampleslikeBarackObama’scampaign
in the United States or the GAP brand show
that there has been a change of paradigm.
Users and consumers have moved away from
seeking information to participating actively,
and this change requires adaptation on the
part of organisations.
The appearance of these new communications channels also implies a need to adapt to them, changing the way of communicating to take maximum advantage of the new possibilities and moving from a communication scheme that focuses on information to one that is based on continuing participation.A new communications culture based on transparency, respect and actively listening to all users must be implemented, keeping in mind the following points:
New challenges
The communication
Before Now
1. Identifying the public to which the
communication is directed (customers, the
public, workers, etc).
2. Providing the mechanisms needed for
participation and places for offering opinions.
3. Empathising with the users.
4. Transparency, clarity and understanding the
users’ opinions.
5. In order to exploit the information, the social
communications media must provide a great
quantity of information on the wishes and
opinions of society.
6. Getting the most out of the users’ knowledge.
The information Participation - user generated content
Canweimprovethefrequency and quality of communication without increasing costs?
Would it be interesting to know the needsof the public at the moment they arise?
Is there a simple way to find out the customers’ opinion of products?
WeTalk is a tool for participation that
makes it possible to promote commu-
nication and active participation by ap-
proaching an organisation’s target public,
involving them in its day-to-day opera-
tions and creating a culture of continuing
participation.
WeTalk permits organisations to manage
two-way communications internally with
their workers and externally with their
customers and the general public from a
unique point of view, using all the chan-
nels at its disposal (the Internet, mobile
phones, social networks, e-mail, etc.).
WeTalk collects all the replies on its own
platform and analyses the information au-
tomatically so that it can react efficiently
to changes in the environment.
This permits efficient, fluid communica-
tions with minimal cost and effort.
What does WeTalk include?
WeTalk homogeneously connects the
most up-to-date communications tech-
nologies so that they can be managed in
a standardised way, saving time and ex-
pense in everyday communications with
contributors.
We Talk
TechnologiesWeb 2.0
The new features offered by the web 2.0 permits users to connect, create, cooperate
and share information actively. This leads to complex processes being simplified and
access to content being available anywhere and at any time.
Social Networks
Socialnetworksareoneofthe latesttechnologytrendsandtheonethat isgrowing
the most. It has a publicity potential that has never been known before, with low costs
and an unprecedented ability to organise groups. This translates into an extraordi-
nary opportunity for global publicity as well as selective communication, qualities that
make these networks particularly useful for interactive processes.
Mobile applications
Mobile phones have become the universal means of communication and the new
generations of telephones have grown exponentially. The use of this new technology
leads to important cost savings, location-free jobs, taking advantage of unexpected
business opportunities, flexible working hours and a long list of improvements in time
and activity management.
Automatic response analysis
The responses generated by users can be automatically evaluated, lines of opinion
joined and decision-making managed automatically.
WeTalk offers a series of services to assist in the implementation and use of this new way
of communicating that can be adapted to any organisation:
Strategic and operational consulting Analysis of how the organisation operates, definition of new
ways of operating and change management.
Publicity and potentiationOrganising a publicity campaign, identifying key agents and
presenting the application to them to get their buy-in.
Brand image Design and creation of the platform’s corporate image.
Community manager services Providing personnel to manage the online community and
recruit new users.
Technical maintenance of the platform Managing incidents, telephone support and meeting the
levels of services.
Hosting Hosting the platform on servers outside the organisation.
Citizen-centred participation/Open Government
- Internal communication
- Inter-institutional relationships
-Communicationwiththepublic
Company communications
- HR management
-Communicationwithcustomers
- Analysis of products and services
-E-Commerce
Health Care
- Doctor-patient communications
-Stratification
Sports clubs
- Relations with fans
- Recruiting new members
- Online shop
Applications
Citizen-centredparticipationOpen Government
It represents the evolution of our demo-cratic system into living together and val-ues. It is based on setting up mechanisms for government transparency and perma-nent places where the public can cooper-ate and participate instead of just exercis-ing its right to vote every four years.
It is a move from representative democracy to a conversational, open democracy that takes advantage of all the possibilities provided to citizens by the ICTs forparticipating in government decision-making processes.
Open Government involves holding a
constant conversation with the public
with the aim of listening to what they are
saying and asking for, making decisions
based on their needs and preferences,
facilitating cooperation between the
public and civil servants in developing the
services provided and communicating
all that is decided and done openly and
transparently.
Internal communications platform
• Alignment
• Involvement
• Motivation
• Collectinginitiatives
• Toolsforincreasingproductivity
• Knowledgemanagement
• Documentmanagement
• Proceduralguides
• Controlpanel
• Skillsmap
Inter-institutional relationship plat-
form
• Townandcountycouncils,etc.
Citizen communications platform
• Informationonresourcesandservices
• Publicserviceuserguides
• Collectingneeds
• Degreeofsatisfaction
• Publicinitiatives:Citizen-centred
partipation
Aims
News (activities, events)Government initiativesProfiles of political figures
The government
informsthe public
The governamentconsults the
public
The government
answers the public
The publicmakes
proposals to thegovernment
Pub
lic in
itia
tive
s
e-Questions
Virtual meetings
CompanyCommunications
From the internal point of view, corporate
communications have always been a
great concern for companies. Beingable
to publicise the company’s strategies
quickly and efficiently and being able to
listen to the opinion of workers as a basis
for making internal decisions and even for
generating business ideas have usually
been restricted to the individual work
of employees and have often silenced
by a lack of close contact with upper
management.
Communication with employees
• Strategiccommunications
• Motivationtochange
• Aligningvalues
• Knowledgemanagement
• Skillsmaps
• Employmentclimatesurveys
• Employeeinitiatives
• Directbusinessarea-managementfeedback
Communication with customers
•Informationonnewproductsandoffers
•Collectingneeds
•Intelligentmailing
•Customersupport
Analysis of products and services
•Degreeofsatisfaction
•Areasforimprovement
•Analysisofspecificfeaturesandaspects
Company applications
Healthcare
Making Doctor-Patient communications possible
•Knowingthecurrentstateofhealthofallthepatientsontheirlist
- Better view of the quality of the service
•Reducingtheworkloadofhealthcarepersonnel
- Reducing over-consultation
•Prioritisingpatientcareaccordingtoneed
- Organising team work
•Monitoringthepatients’clinicalevolution
Features
•IntegrationwithEMR(ElectronicMedicalRecords)
•Stratificationofrisk
•Appointmentmanagementtools
The healthcare systems are currently saturated. The number of consultations that
professionals have to make forces them to be reactive; in other words, they only have
contact with their patients when the latter have a health problem and go to their
consulting rooms.
Wellness Telecom has experience in applying communications and active participation solutions to a variety of fields, making it possible to identify the key points and possibilities for improvement in an organisation’s communications flow. Wellness Telecom’s team of expert professionals is qualified to identify the communication needs of an organisation and to guarantee the effectiveness of the project throughout the process.
Trust and efficiency from the first moment
SportsClubs
• Relationswithfans
• Receivingproposalsandsuggestions
• Launchingpromotions
• Sportsapplications
• Fanloyalty
• Communicationsbetweenfansand
players
• Multimediacontent
• Recruitingnewmembers
• Viralmarketing
• Tellingpotentialsupportersaboutthe
club
• Prizestrategiestoattractnew
subscribers
• Onlineshop
• Productpromotion
• Multi-channelsales
• Definingnewarticlesusinguser
opinions
Increasing the frequency and quality of communications without increasing costs
An easy, immediate way to know the customers’ opinion of products
Understanding the needs of the public at the moment they arise
Improving doctor-patient communications
Strengthening the club-supporter relationship
One of the most obvious applications for this platform is for sports clubs, so that the club can communicate with its fans and supporters.
46 47
Health, welfare and physical fitness
48 49
In developed countries, there is an inexorable trend toward an aging population that is acquiring in-creasingly unhealthy living habits. This makes new technologies necessary to improve the quality of life of these people. In turn, this situation has an impact on healthcare spending, which make it ne-cessary to have healthcare policy initiatives that re-direct the current systems.
Videocommunications
Multi-channel communications
Healthcare software management
50 51
Wellness Telecom is working on a variety of
products and services with the aim of im-
proving people’s quality of life through the
use of a wide range of technologies, such as
videoconferencing, sensors, mobile phones
and social networks. We also provide a com-
plete range of associated services through
a strategic alliance with a company in the
healthcare sector: Enterprising Solutions for
Health.
Videocommunications
Using videocommunications as a tool to
monitor people throughout the care mac-
ro-process: from prevention when there is
no illness, to minimising the complications
and long-term effects of pathologies to
have the best possible quality of life, help-
ing with the best possible rehabilitation
and reintegration, monitoring, treating and
controlling disease, offering the care and
attention needed before death, and sup-
porting the family and close friends during
mourning.
Multi-channel relationship and communications platform
Wellness Telecom is working on a platform
for inter-personal communications that in-
creases the patient’s autonomy. These plat-
forms provide a 360º view of the person,
letting others know his or her demands,
worries, preferences for interaction, etc.
and using proactive, personalised or differ-
entiated services to generate value for this
person.
Applied software for healthcare management
The applied software for healthcare man-
agement contributes to the sustainability
of the healthcare systems and the contin-
uance of the quality care that the public
deserves. Thanks to ICTs, the healthcare
systems can optimise their resources and
improvetheiroperations.ICTsthereforenot
only affect the healthcare systems at the
structural level but also the work of health-
care professionals.
InnovationFactory
52 53
This is Wellness Telecom’s engine for generating in-novative ideas, products and projects. It provides our customers with a search for innovative solutions to their specific problems and for financing for their projects.
Wellness Telecom gets to know the possibilities and potential
of the ideas presented by the customer from the very first
moment. Wellness Telecom’s team of expert professionals is
qualified to manage aid for R&D+i projects that will guarantee
the effectiveness of the project and the optimisation of resources
throughout the entire process.
Trust and efficiency from the very first moment
55
An idea that makes you different
The current global competitiveness means that organisations must increasingly invest in revolu-
tionary ideas, new products and processes that will pave the way to offering their customers ser-
vices with a high value added. These new ideas can change the way of doing things dramatically,
speeding up processes and improving services, which can be transformed into savings in costs and
resources.
The problem with generating these ideas is how to turn them into innovations since many compa-
nies lack the resources and a knowledge of the steps needed to implement their ideas.
Becauseof this,WellnessTelecomoffersaservicetocompaniestoturnthemintomarket leaders
and differentiate them from their competitors.
A professional, adaptable service
The “Innovation Factory” is an engine for turning ideas into projects by purchasing expert resources to manage and apply for the aid that will help companies to finance innovation.
A real value added
The services that make up the “Innovation Factory” permit our customers to reformulate the way in
which they create new products and services and to reach a new level of innovation by:
Wellness Telecom has the experience and capacity to handle projects for a multitude of programmes:
FrameworkProgrammeSeven(FP7)FrameworkCompetitivenessandInnovationProgramme(CIP),JTIs,
EUREKAandallitsumbrellasandclusters,IBEROEKA,LIFE+,PLANAVANZA,CDTI,INNPACTO,INNPLANTA,
TORRESQUEVEDO,IDEA,CTA,ADEuropa,EXTREMADURAGOVERNMENTR&D,etc.
• Turning ideas into projects and results that will improve competitiveness.
• Obtaining attractive aid, both as financingand loans, without needing to hire resources for this purpose.
• Increasing the visibility of their R&D+Iactivities at the regional, national and international level.
• Working together with other bodies andcompanies to reach a new level of knowledge in different sectors.
The services offered by Wellness Telecom include a wide range of possibilities to cover the entire life cycle of an idea, from its generation to project implementation. They are organised as follows:
Coordination of joint ventures
If the customer is the promoter and coordina-
tor of the proposal, this service makes it pos-
sible to manage all the members of the joint
venture so as to integrate the proposal and
make it coherent with all the contributions of
the partners, to organise the work of the mem-
bers and manage the joint application so that
it defines as exhaustively as possible the work
that will be done after project has been ap-
proved. This service also includes giving visibil-
ity to proposals so that the managers of financ-
ing programmes know about them before they
are sent in, thereby increasing the possibilities
of success when they are evaluated.
Summary of services:
• Coordination and management of jointventures
• Proposallobbying
Contract negotiation
In some financing programmes, once a pro-
gramme has been given a positive evaluation,
there is a period of contract negotiation during
which the programme managers and the co-
ordinators of the joint ventures negotiate the
scope of the work and the final budget. If the
customer is the coordinator, Wellness Telecom
supports, advises and manages the contract
negotiations so as to get the greatest benefits
for the projects.
Summary of services:
• Contractnegotiationconsultation
• Mediationbetweenthefinanceprogramme
managers and the coordinator
• Assistanceatnegotiationmeetings
Innovation management
This service makes it possible to analyse each of
the organisation’s existing R&D&i ideas and inter-
ests with the aim of organising and categorising
them according to their characteristics. After they
have been analysed, differentways of financing
them are sought and a plan of action is proposed
for turning the ideas into proposals. This continu-
ing service also makes it possible to identify pos-
sible cooperation with other bodies that are gen-
erating their own ideas and need the knowledge
of other organisations to carry them out.
Summary of services:• AnalysisofR&D+iideasandlinesofinterest
• Continuingsearchforfinancingprogrammes
• Searchforopportunitiesforcooperationwiththird parties
Preparation of proposals
Preparación de propuestas: when the plan of
action has been defined, this service makes
it possible to have access to different financ-
ing programmes that meet the needs of the
individual customer and his ideas. The ideas
become project proposals and their technical
and administrative aspects are adapted to the
requirements of each of the bids for financing
selected.Shouldtheproposalsrequiretheide-
as to be presented jointly with other associates,
Wellness Telecom is responsible for seeking
partners who can form a coherent joint venture
covering the whole idea value chain.
Summary of services:
• Technicalandadministrativepreparationof
proposals to fit the request for tender
• Searchforpartners
Wellness Telecom’s focus
56 57
Cooperating with development
Project management
Wellness Telecom controls and manages the
technical and administrative reports for each
project so that they are delivered on time and
in the format required for approval. The Well-
ness Telecom team offers task ordination, time
management and meeting moderation serv-
ices, etc. and makes tools for effective project
management available to customers (docu-
ment managers, mailing lists, wikis, etc.).
Summary of services:
• Jointventuremanagement
• Meetingmoderation
• Technicalandadministrativeprojectevaluationreceipts
• Managementtools
58 59
A fairer society needs everyone to be committed
Energy efficiency, the sustainable develo-
pment of peoples and social benefits are
challenges to be surmounted anywhere
on the planet. In this context, following the
guidelines of the Master Plan for Spanish
Cooperation(2009-2012),whichsetsupin-
novation and the transfer of knowledge as
two of the basic pillars for promoting the
development of peoples, Wellness Telecom
is involved in seeking low-cost technologi-
cal solutions that can be applied in situa-
tions that favour good governance, rural
and technological development, healthca-
re and environmental sustainability.
As we are aware of the important role played
inCooperationforDevelopmentbyprivate
enterprise, Wellness Telecom has signed
cooperation agreements with a number of
technological associations, universities and
NGDOs(non-governmentaldevelopmental
organisations) to establish work synergies
and achieve these aims.
Confidence in continuing to grow togetherThe efforts made by Wellness Telecom have been rewarded by the commitment of its customers.
Customers
62 63
Customers
Public Sector
• JuntadeExtremadura
• SociedadAndaluzaparaeldesarrollodelaSociedaddela
Información S.A.U.
• ParlamentodeAndalucía
• SociedaddeGestiónPúblicadeExtremadura(GPEX)
• DiputacióndeSevilla
• DiputacióndeHuelva
• DiputacióndeBadajoz
• Aerópolis,ParqueTecnológicoAeroespacialdeAndalucía
• AyuntamientodelaCampana(Sevilla)
• Ayto.deEspartinas(Sevilla)
• Ayto.deZalamealaReal(Huelva)
• Ayto.deFuentedelMaestre(Badajoz)
• Ayto.deVillafrancadelosBarros(Badajoz)
• Sodefesa,Ayto.deMairenadelAljarafe(Sevilla)
Telecommunications and Computing
• Telefónica
• Vodafone
• Fujitsu
• NextiraOne
• Inteldat
• Graef
Energy and Industry
• Brenntag
• Bogaris
• Greenpower
• Cecofar
• SICE
• GrupoAMS
Consumer Goods and Services
• Merkamueble
• Decathlon
• Arance
• Coviran
• CristianLay
• MRG
• Penhalta
• CervezasAlhambra
• Coreco
• Rives
• Haworth
• SotograndeInternationalSchool
• EUSA
• GrúasRuiz
• PinturasAndalucía
• ClínicasOrtodoncis
Financial Services
• Cajasol
• ElSendero
• Neeco
• Arconet
• ABDInformática
• ContecConsulting
• Ayesa
• TDN
• ABDconsultores
• Fada-Catec
• GrupoIC
• SiderúrgicaSevillana
Partners
Wellness Telecom has established a coope-
ration network with the best and most pres-
tigious international manufacturers in the
TelecomandICTsector.
SPAIN
HEAD OFFICEAvda.CharlesDarwin,s/nPabellónMonorrail41092IsladelaCartuja,[email protected]
REGIONAL OFFICE BADAJOZParqueCientíficoyTecnológicodeExtremaduraC/BenitoMahederoBalsera,77Módulos13y1406011BadajozTel.+34924222965Fax+34924222965info@wtelecom.es
REGIONAL OFFICE VALLADOLIDC/MarianodelosCobos,1Oficina [email protected]
MEXICO
REGIONAL OFFICE MEXICOPaseodelaReforma,379Col.Cuauhtemoc06500 Mexico DFTels.+52(1)552507313 +52 5555 339 [email protected]
www.wtelecom.es