43
Robertas Balkys Microsoft Lietuva
Robertas Balkys
Microsoft Lietuva
Agenda
You Spoke…..We Listened
How Lync Server 2010 Delivers Value? Quick Adoption through ease of use and Microsoft Office
Reduces Cost Through Converged Communications
Eases Deployment Through Interoperability & Extensibility
Resources
You Spoke…
IT needs to:
Simplify and reduce the cost of communications
Maintain compliance and prevent information leakage
Support many users with diverse needs
Extend existing investments
The business needs to:
Manage communications overload
Communicate with globally distributed customers and partners
Maximize productivity and innovation
Attract and retain talent
IT Pains Business Pains
Microsoft Lync Connecting people in new ways, anytime, anywhere
Ease deployment through interoperability and extensibility
Quick adoption through Ease of use and Microsoft Office
Reduces cost through converged communications
Microsoft Is in the Leaders Quadrant
The Magic Quadrant is copyrighted September 2009 by Gartner, Inc.
and is reused with permission. The Magic Quadrant is a graphical
representation of a marketplace at and for a specific time period. It
depicts Gartner's analysis of how certain vendors measure against
criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic
Quadrant, and does not advise technology users to select only those
vendors placed in the "Leaders" quadrant. The Magic Quadrant is
intended solely as a research tool, and is not meant to be a specific
guide to action. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose. This Magic
Quadrant graphic was published by Gartner, Inc. as part of a larger
research note and should be evaluated in the context of the entire
report. The Gartner report is available upon request from Microsoft.
SOURCE: Gartner, Inc., “Magic Quadrant for Unified
Communications”
Gartner Magic Quadrant for Unified
Communications, 2009
Quick adoption through Ease of use and Microsoft Office
Lync Server 2010 Feature Enhancements
Microsoft Lync 2010 – Single Client For real-time communication and collaboration
7
Conversations Ad-hoc collaboration
Presentations Recurring meetings
Collaborate Connect Communicate
Quick adoption through Ease of use and Microsoft Office
Ease of Use
IM/Presence
Conferencing Voice
Communications Enabled Business
Processes
Quick adoption through Ease of use and Microsoft Office
Ease of Use
IM/Presence
Conferencing Voice
Communications Enabled Business
Processes
Instant Messaging and Presence in Lync 2010
• Locate someone on Microsoft Lync using incomplete information
Find and communicate with the right people
• People are easy to get in touch with. Share where you are and what you are doing
Connect with your Social Network
• Easily manage your day-to-day communication using Communicator “14”
Manage your Communications
• Communicate and collaborate from within office applications
Communicate within Context
10
IM/Presence Features
Contact Cards
Fast Search
Skill Search
Unified Contact Store
Frequent Contacts
Activity Feed
Social Networking
Location
Office & SharePoint Integration
Conversation View
Quick adoption through Ease of use and Microsoft Office
Ease of Use
IM/Presence
Conferencing Voice
Communications Enabled Business
Processes
Unified Conferencing Design Pillars
13
• As a presenter, it‟s easy to schedule and start a meeting
• Joining a meeting is friction-free and responsive
• As an attendee, participation is easy, intuitive, and flexible
SIMPLE “It just makes sense”
• Collaboration works like voice calls
• Collaboration works with voice calls
• The right meeting tools are in the right place
ESSENTIAL “It increases my productivity”
• Lync 2010 has cross platform support
• Lync 2010 has support for IT managed devices
• Voice and video just work whenever I participate
RELIABLE “It works all the time”
Conferencing Features
• Single Client
• Join Reliability
• Dial-in Conferencing enhancements
• Rich in-conference experience
• Rich and Reach
• Consolidation of Infrastructure
• Panoramic HD Video
Quick adoption through Ease of use and Microsoft Office
Ease of Use
IM/Presence
Conferencing Voice
Communications Enabled Business
Processes
Voice Tenets
Make a call from anywhere
Share video in calls and conferences
Take phone calls where you want them
Manage communications for someone else
Manage your own communications
Make emergency calls that include location
16
Voice Features
• Enhanced Dial Pad
• Voicemail Access
• Test Calls
• Call Quality Notification
• Private Line
• Call Routing
• Call Transfer to Devices
• Call Delegation
Reduces Cost Through Converged Communications Lync Server 2010 Feature Enhancements
Reduces Cost through Converged Communications
Lower Costs
Manageability
Voice
Devices
Conferencing
Extensible APIs
Reduces Cost through Converged Communications
Lower Costs
Manageability
Voice
Devices
Conferencing
Extensible APIs
Simplified Deployment Model Reduces TCO
Standard Edition
Enterprise Edition
Director
Archiving
Monitoring
Mediation
Group Chat
Front end
Back end
AV Conf > 10,000
Edge
Exchange UM
SCOM
Simplified
Topologies
for SMB and
Enterprise
# of Required
Server Roles
Reduced
Significantly
Significant
Focus on
Colocation
Capabilities
All topologies and server roles can be virtualized
Reduces Cost through Converged Communications
Lower Costs
Manageability
Voice
Devices
Conferencing
Extensible APIs
Progression of Voice Features
23
• “Anywhere Access”
• IM and Rich Presence
• Common voice
features
• Unified messaging
• Audio and video
conferencing
• Desktop integration
OCS 2007
OCS 2007 R2
Lync Server 2010
• Single Number reach
• Attendant Console
• Delegation/TeamCall
• Response Groups
• Session Initiation Protocol
(SIP) Trunking
• Dial-in audio conferencing
• Higher definition video
• UC Workflow activities
• Branch Resiliency (SBA)
• Datacenter Resiliency
• Call Admission Control
• Call park, Unassigned #
• Topology changes
• Media bypass
• Enhanced 9-1-1 for North
America (NA)
• Routing changes
• Analog devices
• Common area phones
• Private line
• Malicious Call Trace (MCT)
• Larger device portfolio
71% 17% 12%
Voice Investments Reduce Costs • Purpose built appliance
• Resilient branch office multi modal communications
• Maximizes branch office user productivity
• Mediation servers and GWs are not required in branch
Survivable Branch
Appliance
• Focus on deploying service than server roles
• Multiple Gateways per mediation service
• Media bypass + SBA removes need for stand alone mediation server in most local sites
• Greatly reduces total number of servers needed
Mediation Service
Colocation
• Basic ACD features for departmental needs
• IVR, call queuing, routing, agent side UX
• No additional licensing cost
Response Group Service
Reduces Cost through Converged Communications
Lower Costs
Manageability
Voice
Devices
Conferencing
Extensible APIs
Not everyone requires a phone
Provide customers with choice on price and form factors to meet their needs across multiple working environments
Headset Handset Speaker Phone
USB Phone
IP Phone Mobile Phone
PC Webcam Unified Conference
Station
Tele- Presence
Audio Video
Home Office Road
Wide Spectrum of End Points
26
Devices Partner Ecosystem
$
High
Mid
Polycom CX700
IW desk (Low)
IW desk (High)
Common Area Conference Room
Polycom CX500 Aastra 6721 iP
Polycom CX600 Aastra 6725 iP
Polycom CX3000
Lync Server 2010 IP Phone Portfolio
Location
Reduces Cost through Converged Communications
Lower Costs
Manageability
Voice
Devices
Conferencing
Extensible APIs
Decreasing Costs with Lync Conferencing
Single client for audio, video, and web conferencing
Reduces multi-vendor hardware
and software licensing costs
Rich, reach and reliable conferencing
experience
Reduces travel expenses
Reduces infrastructure
expenses
PSTN Conferencing Services
Conferencing Auto Attendant,
Personal/Group Virtual Assistant
Obviates the need for ACP meetings except operator assisted ones
Improved end-user and team productivity
Faster project completion times
Shorter sales cycles
Conferencing & Collaboration
promotes a flexible working environment
Reduces turnover and costs
associated with hiring
Eases Deployment Through Interoperability & Extensibility Lync Server 2010 Enhancements
Eases Deployment Through Interoperability & Extensibility
Lower Costs
Manageability
Interoperability Extensibility
Cloud
Eases Deployment Through Interoperability & Extensibility
Lower Costs
Manageability
Interoperability Extensibility
Cloud
Rich Tool Set Across Manageability Life Cycle
Datasheets
Product Overview
Planning Tool
Planning Guides
Central Management Store
Topology Builder
Setup (Local)
Migration tools (PowerShell)
Link Server Control Panel
PowerShell
Role Based Access Control
Server Draining
SCOM 2007 R2 pack
Monitoring Server
Synthetic Transactions
New in Lync Server 2010
Significant enhancements in Lync Server 2010
Eases Deployment Through Interoperability & Extensibility
Lower Costs
Manageability
Interoperability Extensibility
Cloud
PBX Deployment & Interop Scenarios
•Replace the PBX with a complete UC solution, like Sprint, Colombian National Police & Lionbridge
•Lync Server 2010 meets enterprise telephony requirements.
•Connect to the PSTN via a SIP Trunk or gateway, and connect to any PBX during transition phase. Replace
•Enhance the PBX with Full UC, like AT Kearney & Royal Dutch Shell
•PBX phone left in place for transition, often with Simultaneous ringing used to have both Microsoft Lync and PBX phone ring.
•Click-to-call an option for some users to initiate or answer calls using PBX phone (RCC) with feature loss including Mobile access.
Enhance
•Add conferencing, presence & IM to the PBX, like Intel
•Audio, video, and web conferencing using Lync or audio and web conferencing using their existing PBX phone.
•New “Join From” feature rings the user‟s PBX phone automatically.
•Gives organization the option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice.
Add
Lync Server 2010 offers customers multiple options to experience voice
Lync Server Interoperability Investments & Partnerships
Eases Deployment Through Interoperability & Extensibility
Lower Costs
Manageability
Interoperability Extensibility
Cloud
Extend Communications to Business Processes Integrate presence with line of business applications
Contextual Collaboration On the device—person to person
Streamline Communications:
▪ “Enhanced Presence”
▪ “Click to Communicate”
▪ Communications context
Business Process
Communications In the middle-tier—machine to person
Cut-down Human Latency:
▪ Notifications and Alerts
▪ Outbound Calls
▪ Expert Finder
Anywhere Information Access Anywhere, any device—person to
machine
Extend the Reach of the
Application:
▪ Web Chat
▪ Query-Response Bots
▪ Interactive Voice Response
Eases Deployment Through Interoperability & Extensibility
Lower Costs
Manageability
Interoperability Extensibility
Cloud
Designed for On-premise and the Cloud
Conferencing (A/V/Web)
Voice Instant
Messaging PBX Replace
Lync Online
(Cloud)
Lync Server
(On-prem)
FY11 FY11 FY12 Futures
FY11 FY11 FY11 FY11
• Predictable costs, fast deployment, and up-to-date software
• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online
Deliver Lync based on your business priorities
• A Lync end-user can only be „homed‟ on-premises or online (can‟t split IM/Conf/Voice)
• Splitting groups of users between Lync Server 2010 and Lync Online available in
FY12
Next Steps
Learn more about Lync at www.microsoft.com/lync Lync seminaras vyks lapkričio 23d., viešbutyje Radisson Blu Lietuva, konstitucijos 20, Vilniuje. Reikalinga registracija.
© 2010 Microsoft Corporation. All rights reserved.
Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft
must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any
information provided after the date of this presentation. This document may contain information related to pre-release software, which may be substantially modified before
its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious,
and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.
