Dr LEE Wing King, Consultant( Psy), KCH
Chairman, HA Workplace Violence Working Group
HA Workplace Violence (WV) Policy
Governance Structure
Incident Management
Training
Preventive Measures
Way Forward
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Statutory Duties under the OSHO, Chapter 509
I. Employer
Under section 6 of the Ordinance, every employer must, so far as reasonably practicable, ensure the safety and health at work of all his/her employees.
II. Employee
Under section 8 of the Ordinance, an employee while at work
(i) must, so far as reasonably practicable, take care for the safety and health of persons (including himself/herself) who are at the workplace; and
(ii) co-operate with the employer or other person so far as may be necessary to enable the statutory requirement to be complied with.
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Policy Formulation
Governance Structure
Incident Management
Training
Preventive Measures
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Top Management Commitment
Promotion of trust, respect and harmony
“Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, physical and psychological well-being or health.”
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HA By-law (113A), 7(1)(c) & 7(1)(d)
No person shall, in a hospital
use any language likely to cause offence or annoyance to any person; and
behave in an indecent or disorderly manner.
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First Conviction - HK$1,000 fine
Second or subsequent conviction - HK$2,000 fine & imprisonment for 1 month
Corporate
Cluster
Hospital
Department/ Unit Supervisor
Hospital OSH Coordinator OSH Committee/ Safety
Committee
Q & S Committee/ HMC
Cluster OSH Committee
HA OSH Committee
WV Working Group
CCE/Cluster Management
Committee
Through Cluster OSH Coordinators
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Staff (Victim) Leave in case of immediate danger Call for help Inform Supervisor Incident report
Supervisor Medical care and psychological support Accident investigation & reporting Report to police
Hospital Management/Hospital OSH Coordinator
Refer counseling if needed HA By-law legal prosecution Arrange legal assistance if needed Debriefing Review the current control measures & intervention and reports Employees’ compensation & Return to work
Supervisor Psychological support Accident investigation & reporting Report to police
With no injury With injury
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Oasis – Centre for Personal Growth & Crisis Intervention
[Oasis]
Ward/Unit/ Department
Critical Incident Psychological
Services (CIPS) Centre
[All Clusters]
Critical Incident Support Team
(CIST)
[All Hospitals]
Psychological
Support to
Staff
Supervisors at workplace
Gathering of Evidence
Identifying all potential eye witnesses
WVPLOs in hospital
Preparing of Witness Statements and Reporting
Liaise with Legal Services Department (LSD) for Prosecution
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Psychiatry
Accident and Emergency
Out Patient Services
Security
Outreaching Services
In-patient Areas (especially M&G, O&T)
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Knowledge & Skills
Awareness & Psychological Management
Communication Skills
Conflict Resolution
Critical Incident Management
Anti-WV Drills
Self Enhancement
Positive Psychology
Resilience
Mindfulness
Culture Building
Staff Engagement
Supervisor
Empowerment
Workplace Harmony
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for Professional Staff
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Risk Assessment & Management Guidelines
Infrastructure
Safety Devices
Awareness Promotion
Staff Engagement
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Safety Manual on
WV
Safety Manual on Lone Working Safety
Incident Reporting Guidelines
WV Investigation & Legal Prosecution Guidelines
Security station
CCTV system
Curved mirror
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Forearm protectors Personal safety alarm – CNS, CPNS
Mobile phone – CNS, CPNS
– Psy, AED
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2005
2006
2010
2014
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OSH Council Safety & Health Bulletin
APIs broadcast via Police Magazine on 6
TV Channels
Promotion Video via HA Channel
Promotion Video via Roadshow
Article in Rehab Express
Posters & Banners at MTR
HA OSH
Newsletter
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OSH Website – Workplace Violence Page
Oasis website – Contact of CIST/CIPS Centres and Information on Psychological Support
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Implementation
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Staff Engagement
Physical design
Safety measures
Safety devices
Training
Impleme-ntation
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Increase Staff and Public Anti-WV Awareness
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Strengthen the Prevention & Support of WV Incident
Supervisor Training
Anti-WV Drill
Risk Assessment
Checklist
Critical Incident Psychological Support
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Strengthen Anti-WV Training
Breakaway Techniques
Control & Restraint
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HA OSH Committee
Terms of Reference
1. Provide comments and guidance on the direction of OSH across HA in line with the
provisions and requirements of the OSH Ordinance, subordinate legislation and
regulations.
2. Advise the Human Resources Committee through the minutes of the meetings and
by other reports when appropriate, on OSH issues.
3. Receive reports from members or subject officers on Cluster and HO OSH issues.
4. Monitor Injury on Duty, Incident and Near Miss trends across HA and recommend
necessary action on the findings.
5. Ensure that safety and accident prevention are an integral part of operations and
HA activities.
6. Discuss existing and emerging OSH issues and their resolution.
7. Provide a forum for the exchange of ideas on how OSH issues can be managed.
8. Promote OSH awareness and safe working practices across HA.
9. Provide guidance on OSH programs, including training in relation to their need,
suitability and relevance.
Membership
Head of HR - Chair OSH Managers
CM(HR) Cluster OSH Coordinators
SM(Staff Wellbeing), HR 29
HA WV Working Group
Terms of Reference
1. To review current practices in hospitals and enhance corporate policy, guidelines and
manuals in relation to prevention, management and legal prosecution of workplace
violence.
2. To advise and make recommendations on the workplace violence training needs,
awareness promotion strategies, and measures for continual improvement.
3. To review workplace violence training curriculum and develop e-Learning platform if
required.
4. To provide a platform for communication, sharing of OSH best practices on prevention
and managing workplace violence across HA and aligning practices where appropriate.
5. To review the structure and reporting mechanism of workplace violence incidents and
accidents.
6. To advise workplace violence legal prosecution with the support from HO Legal Service
Section.
7. To coordinate the implementation of initiatives and priorities on prevention and
management of workplace violence and report to the HA OSH Committee.
Membership
Consultant(Psy)- Chair Clinical Psychologist
SM(Staff Wellbeing), HR Cluster Subject Experts
(Psy, AED, Security, OSH, HR) HO Subject Officers (OSH, Nursing, Supporting Services) 30