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Emotional Intelligence
Dr. Michelle Edmonds, RN, MSN, DNP Dean of Nursing, Allied Health, and Natural Science
Southside Virginia Community College
Define Emotional Intelligence Define the four domains of Emotional
Intelligence Discuss the concept of amygdala hijacking Discuss ways to increase Emotional
Intelligence Have fun and learn some things
Learning Objectives
The ability to identify, assess, manage the emotions of one's self, of others, and of groups
Emotional Intelligence is the convergence of three things: IQ, EQ, and Personality
Emotional Intelligence is the single best predictor of leadership success, personal success, and performance
What is Emotional Intelligence?
Video
Four Domains of Emotional Intelligence
Performance at Work Physical Health Mental Health Relationships
What does Emotional Intelligence Affect?
Understanding that you are reacting Understanding why you are reacting Tools
◦ Deal with Stress◦ Understand Stress Responses◦ Discover Stress-Busting Techniques
Self-Awareness
Amygdala Hijacking
Amygdala Hijacking
Anxious Tearful Can’t concentrate Heart racing Anger
How do you know if your amygdala has been hijacked?
Being able to control emotions Being able to realize that your amygdala is
hijacked and control your reaction If don’t understand your emotions, they will
resurface Shark Attack!!!!
Self Management
Recognizing symptoms Controlling physiologic symptoms – deep
breathing, meditating, sleep, count, etc. Don’t be a victim – they have no ability to
manage Realize when you are stressed Identify your stress response (agitation,
freezing, etc.) Discover good stress busting techniques
Self Management Tools
Use humor and play to deal with challenges These are natural things Take hardships in stride Simultaneously relax and energize yourself Become more creative Find enjoyable activities Schedule play time
Self Management Tools
Understand what is happening with those around you – are they happy, sad, anxious, etc.
Nonverbal communication Has the person had his/her amygdala
hijacked What makes you cue in to another’s
emotions In order to be aware of others, you must
have managed your own emotions
Social Awareness
Watch and Focus on the Other Person Make Eye Contact Listen Ask Step in Other’s Shoes Seek Whole Picture Catch the Mood in Room Pay Attention to Non-Verbal Cues
Tools to Social Awareness
Use your understanding of your emotions and those around you to create a successful interaction
See benefit of connecting positively with others
Listen and be interested in others Improves ability to hear and be heard Create safe environment Smooth over differences
Relationship Management
Only get mad on purpose Acknowledge feelings of others Be transparent Build trust/be trustworthy Be curious Ask people to help you understand their
side Resist comebacks/rebuttal
Strategies for Relationship Management
Stay focused in the present Don’t hold grudges View the situation as a way to resolve old
conflicts and feelings Choose your arguments End conflicts that can’t be resolved Agree to disagree…It is ok
Strategies for Relationship Management
What problems do people encounter with communication at work or with students?
Frustration/IrritationWorry/NervousnessAnger/AggravationDislikeDisappointment/Unhappiness
Communication Difficulties
Triangulation
Why do people triangulate?Relieve AnxietyFeel Helpless in a Relationship
What would be problem with triangulating?Emotionally ExhaustingNot Constructive
How can you prevent triangulation?Express Neutrality and Objectivity
Triangulation
Awareness Wheel Communication
Anyone can become angry- that is easy. But to be
angry with the right person, to the right degree, at the
right time, for the right purpose, and in the right
way- that is not easy.Aristotle