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Dr Robin Mann Chairman
Dr Robin MannChairman
1. Loser – has major problems, in or near bankruptcy
2. Poor – has problems and is losing money
3. Average – average in industry
4. Good – above average in industry
5. Very good – one of the best in the industry
6. Best in industry in country
7. Best in country
8. World class
Through Benchmarking Rank Xeroxmoved from a “Crisis” point to “World-class” in 8 years
Singapore has benchmarked its performance internationallyand actively learnt from higher performing countries
Singapore has one of the lowest homiciderates per 100,000 inhabitants
Singapore is No.8 in the World for Digital Economies
70 countries assessed, Economist Intelligence Unit, 2010
125 countries assessed, INSEAD Global Innovation Index 2011
Singapore is No.3 in the World for Innovation as assessedby INSEAD or No.1 as assessed by Boston Consulting.
UAE is 34th in the world for Innovation
125 countries assessed, INSEAD Global Innovation Index 2011
UAE is no.5 in the world for Innovation Linkages
125 countries assessed, INSEAD Global Innovation Index 2011
UAE is no. 14 in the world for Creative Outputs
125 countries assessed, INSEAD Global Innovation Index 2011
Country 2010 GCIranking
2010 GCIscore
Qatar 17 5.1
Saudi Arabia 21 4.95
United Arab Emirates 25 4.89
Oman 34 4.61
Kuwait 35 4.59
Bahrain 37 4.54
UAE is No.25 in the World for Global Competitiveness
UAE needs to learn from the best for Reading, Mathematicsand Science
OECD, PISA 2009 database
Ranking of Middle East Countries in Comparison to 65 ParticipatingCountries for Competency ScoresReading Mathematics Science
Israel – 20 Dubai (UAE) - 37 Dubai (UAE) - 32
Dubai (UAE) – 28 Israel – 38 Israel – 39
Turkey – 45 Turkey – 41 Qatar – 46
Qatar – 47 Qatar – 48 Turkey – 47
Jordan – 60 Jordan – 61 Jordan – 53
Tunisia – 61 Tunisia – 62 Tunisia – 60
Science only1.2% Reading only
1.6%
Mathematics only5.0%
Reading,mathematicsand science
4.1% inOECD
Reading &science 0.8%
Reading &maths1.2%
Maths &science
2.5%
All countries need to grow their percentage of “toptalent” – how can this be achieved? (top talent = level 5-6)
OECD, PISA 2009 database
Shanghai, 14.6%
Singapore, 12.3%
Dubai, 2.3%
There will be more benchmarking ofpublic services between countries
OntarioMunicipality
ServiceStandards
Benchmarking helps you to seethe Roadmap to success...
Are you determined to follow it?
Benchmarking helps organisations and countriesto identify and reach their potential
The Global Benchmarking Network (GBN) is a globalnetwork of benchmarking centres that help
organisations to identify and reach their potential.
GBN Membership:29 Members from more than 20 countries1. Australia2. Bahrain3. Canada4. Chile5. China6. Czech Republic7. Germany (DGQ-BP)8. Germany (ICB)9. Germany (LEXTA)
20. Saudi Arabia21. Sweden22. Switzerland23. Taiwan24. United Arab Emirates (Ajman)25. United Arab Emirates (DQG)26. United Arab Emirates (ADICOE)27. United Kingdom (BCS)28. United Kingdom (Winning Moves)29. USA
10. Hungary11. India12. Iran13. Ireland14. Kuwait15. Malaysia16. Mauritius17. New Zealand18. Romania19. Russia
611
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Research Institutes / UniversitiesGermany ICBNew Zealand COERRomania ARoBSwitzerland TECTEMUnited Arab Emirates (Abu Dhabi) ADICOE
Government BodiesUnited Arab Emirates (Ajman) RCAMalaysia MPCMauritius NPCC
Membership Structure 2011
ConsultantsAustralia BMPGermany LEXTAIndia BPCIran IPCKuwait GLCSaudi Arabia BMKSAUnited Kingdom BCSUnited Kingdom WMUSA BPI
National Quality AssociationsBahrain BQSCanada NQICzech Republic CSQUnited Arab Emirates (Dubai) DQGHungary HAEIreland EIQARussia BE/ROQSweden SIQTaiwan CPC
China BRCSSChile BECGermany DGQ-BP
What we do..International benchmarkingprojects
BenchmarkingRoadshows
What we do..
BenchmarkingAwards tobegin in 2012
Trial of the awardprocess in India
www.globalbenchmarking.org
from kuwait
And the GBN has anAnnual Benchmarking Conference!!
to Dubai, March 2012
to Auckland, New Zealand, 5- 7 December 2012www.worldbusinesscapabilitycongress.com
What is benchmarking?
Benchmarking is learningfrom the experience of others
Informal benchmarking is the mostcommon type of benchmarking
learning fromexperts orcolleagues learning
by networkinglearning from
websites & reading
There are two types of formalbenchmarking
Performance Benchmarking Best Practice Benchmarking
“The comparison of performancedata that has been obtained fromstudying similar processes oractivities”.
It is useful for identifying strengths andopportunities for improvement.
What is Performance Benchmarking?
Performance benchmarking is used forcomparing financial and non-financial
performance
Financial measures:
Expenditure, cost of labour, cost of buildings/equipment,cost of energy use, adherence to budget, cash flow,revenue collected.
Non-financial measures:
Absenteeism, staff turnover, % of admin staff to front-linestaff, budget processing time, complaints, environmentalimpact, call centre performance.
“the comparison of performance datathat has been obtained fromstudying similar processes oractivities
What is Best Practice Benchmarking?
and identifying, adapting, andimplementing the practices thatproduced the best performanceresults”.It is useful for “learning from the experience of others” andachieving breakthrough improvements in performance.
Best Practice Benchmarking is the mostpowerful type of benchmarking
Tell me I may forget
Show me I may remember
Involve me and I will understand
Use all types of benchmarking to achievebusiness excellence
Informal Benchmarking
for everyone, use for all processes
Performance Benchmarking
only do if you are going to act on thedata, use for many processes if data isreadily available
Best Practice Benchmarking
use for key opportunities forimprovement
Benchmarking is an essential tool fortoday’s and tomorrow’s world….
Become a Falcon not an Ostrich!
Dr Robin Mann, [email protected] www.coer.org.nz,
