KnowledgeDisciplinesConverging

?

Convergence

DRAFT

DRAFT

Community-building

OD

Training

Learning

Performancesupport

KM

Education

Blind men and the human performance elephant

DRAFT

Unified performanceframework

eLearning

Performancesupport

Knowledgemanagement

Convergence

DRAFT

Performance Support

Best sourceof solution?

Worker? or System?

Worker confronts problem

DRAFT

Traditional Knowledge Management

Hqs. staffpreps content

Worker pulls down infoas needed

Repositoryarticles & concepts

DRAFT

Traditional Training Paradigm

Worker returns to work

Instructordeliverscontent

Workers posttips & tricks,

make corrections,blogs

Training dept.preps curriculum

Management defines the need

DRAFT

Workers posttips & tricks,

make corrections,blogs

New Knowledge Management

Worker pulls down infoas needed

Wikiknow-how, stories

“Small pieces, loosely joined”

or

DRAFT

Learning as needed

WikiWiki

Workers posttips & tricks,

make corrections,blogs

Worker confronts problem

asks mentor

observes hot-shot

water cooler

calls help desk

tries & fails

DRAFT

New Performance Framework

Worker confronts problemManagement sets

strategy & values

Teammates,colleagues,

experts

Shared know-how

Solutionsguide

Performancesupport

Formaltraining