DRDPtech_InstallationManualFeb2011

DRAFT Version for Field Testing Purposes

DRDPtech© and DRDPtech© Installation Manual Copyright © 2011 California Department of Education. All rights reserved.

DRDPtech©

Installation Manual

©2011 by the California Department of Education, Child Development Division All rights reserved. Permission to reproduce only for instructional purposes.



DRDPtech© was developed by the Berkeley Evaluation and Assessment Research (BEAR) Center at the University of California, Berkeley, to support the implementation of the Desired Results system based on the guidelines and specifications of the Child Development Division, California Department of Education. DRDPtech© supports assessment based on the DRDP© (2010) instruments. The complete DRDP© (2010) instruments are available on the Department Web site at www.cde.ca.gov and on the Desired Results Training and Technical Assistance Web site at www.desiredresults.us. ©2011 by the California Department of Education, Child Development Division All rights reserved. Permission to reproduce only for instructional purposes.



DRDPtech© 1.4.0 Installation Manual Revision 01.03 – 01/14/2011

Table of Contents Software Requirements ................................................................................... 1

Installing SQL Server 2005 Express (If necessary) ................................................. 2

Pre – installation Tasks ..................................................................................... 9

Installing DRDPtech© .................................................................................... 16

Post installation ............................................................................................ 25

DRDPtech© Initial configuration ................................................................ 25

Maintenance ................................................................................................ 26

Database Maintenance ............................................................................. 26

Database recovery ................................................................................... 26

Regular maintenance ............................................................................... 26

Upgrading DRDPtech© .................................................................................. 27

Applying an upgrade package for a newer version of DRDPtech© ................. 27

Uninstall DRDPtech©..................................................................................... 32

Feedback form for DRDPtech© installation (optional) ....................................... 33


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DRDPtech© and DRDPtech© Installation Manual Copyright © 2011 California Department of Education. All rights reserved. page 1 of 34

Software Requirements Supported Operating Systems:

• Windows Server 2003 or higher DRDPtech© requires the following software:

• .NET Framework 2.0 or higher. • SQL Server 2005 or higher. • IIS 6.0 or higher.

o IIS 7.0 or higher requires IIS 6.0 compatibility mode turned on. o IIS 7.0 or higher requires ASP.NET Application Development module to be installed

Make sure all these programs are running correctly before you continue with the installation.


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Installing SQL Server 2005 Express (If necessary) If you don’t have SQL Server 2005 or higher you can install SQL Server 2005 Express, but this is a short term solution since the express version limits the amount of information you can store in a Database to 4GB. 1. Download MS Server 2005 Express Edition with Advanced Services SP3 from http://go.microsoft.com/fwlink/?linkid=65109 2. Open the file you just downloaded. You will see the End User License Agreement dialog.

Accept the licensing terms and conditions and click the next button. You will see this dialog:

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Click the Next button. You will see the Welcome dialog:

Click the Next button. You will see the system configuration check dialog:


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Click the Next Button. You will see this dialog:

Wait until the installation is complete and you will see the Registration Information dialog:


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Enter your Name and the name of your Agency. If you are not an Advanced User keep the Hide advanced configuration options checked. Click the Next button, you will see the Feature Selection dialog:

Right-click on Management Studio Express and select “Will be installed on local hard drive”. Click the Next button and you’ll see the Instance Name dialog:


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Select Default instance and click Next. You’ll see the Authentication Mode dialog:

Select Mixed Mode and enter a Password. Click the Next button. You’ll see the Configuration Option dialog:


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Click the Next button. You’ll see the Error and Usage Report Settings dialog:

Click the Next button. You’ll see the Setup Progress Dialog:


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Wait while the selected components are being configured. This process may take several minutes. Click the Next button. You’ll see the final dialog:

Click Finish.


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Pre – installation Tasks Before you begin the installation you need to create a database:

1. Start Microsoft SQL Server Management Studio. 2. Connect to the Server.

3. Right-click on Databases in the Object Explorer and select New Database…

4. Enter a Database name. The examples in this document use drdp as the database name.


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5. In this dialog you can change the Initial Size of the files to a desired size, modify the autogrowth function as desired and change the path to the location of the files.

6. Click on Options under Select a page frame.


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7. We recommend you set the recovery model to Full. This depends on your tolerance for

data loss. For considerations about whether to user a Full recovery model or not, please refer to http://technet.microsoft.com/en-us/library/ms189275(SQL.90).aspx

8. Click OK

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9. Right-click on Security in the Object Explorer and select New -> Login…


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10. Enter a Login name. Select SQL Server authentication and enter a Password. Select the database you created on step 4 as the Default database. The examples on this document use drdpadm as the login name.

Make sure the ‘Enforce password policy’ box is checked, and that ‘Enforce password expiration’ box is not checked. Set the ‘Default database’ as drdp (or the name you used for your database). You can select the ‘Default language’ as English. Click the OK button.


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11. In the Object Explorer expand the nodes until you see Databases > drdp> Security. Right-click on the Security folder and select New -> User…


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12. Enter a ‘User name’ and ‘Login name’ as drdpadm (or the login you created in step 10). Make sure to enter “dbo” as the ‘Default schema’. In the Database role membership section select db_owner. Click the OK button.

You can now close the Microsoft SQL Server Management Studio. For more information on Microsoft SQL Server Management Studio and how to create and maintain a database, please consult Microsoft documentation.


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Installing DRDPtech© Important - The first thing you should know about how DRDPtech is installed, upgraded and maintained on your system is that it all take place from a single permanent folder that you create on your hard disk. We strongly recommend that you name this folder “DRDPtechSetup” – this folder will be referred to throughout the remainder of this document as your “maintenance folder”. The DRDPtechSetup program is always executed from the maintenance folder and it expects certain other information like past DRDPtech releases and/or other files and folders that the setup program will create to be present there. Note: you may place any other relevant files into the “DRDPtechSetup” folder as well as create other folders there – it will not interfere with the DRDPtechSetup program or its operation. The DRDPtech© Setup Package is available for download from www.desiredresults.us The person downloading the Setup Package will need to supply your agency ID and contact information for your agency's program director (or a person designated by the program director). Note that the installation process itself also calls for your agency ID to be entered. The downloaded package should be saved to the “DRDPtechSetup” maintenance folder on the server where DRDPtech will be installed. Unzip/extract the contents and make sure that the contents are extracted to this same maintenance folder.

3) Right-click on DRDPtechSetup140.exe and select “Run as administrator”, you will see the “Welcome to the DRDPtech© Setup Wizard” dialog:

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Welcome Dialog:

The Setup Wizard will guide you through the necessary steps of installation. Click the “Next” button. You will see the “Database Connection” Dialog. Database Connection Dialog:

When you install for the first time, the wizard will not let you past this dialog because a connection to the database must be established first. Select the SQL Server Name in the first


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drop-down list and make sure you have the correct Username and Password if you are using SQL Server Authentication (the same User name and Password you used for the Login User when you created the DRDP Database). Click the “Test Connection” button and the result window below should indicate that you are ready to move on (the dialog box should look something like this…)

NOTE: The setup program attempts to locate all SQL Server instances present on your computer. In the event that your SQL Server instance does not appear in the drop-down list, you may enter the name manually in the “SQL Server Name” combo-box. For example, copy the server field from the MSSQL Management Studio login screen (as shown on page 9 above). The “Database Name” field should have the name of your DRDP Database – if it does not, you may enter the name manually. Each time you adjust any of the settings and values on this dialog, you are required to test the connection by clicking the “Test Connection” button. The results pane below the button will display the results of the connection test and when a good connection is established, the “Next” button will be enabled. The results pane should provide good hints about what may be wrong. NOTE: The setup program writes the “User name” and “Password” fields into the connection string in the “Web.config” file of the application – in the event that you misplace this information for future upgrades, the “Web.config” file can be found in the current version resource folder – for example: The “Web.config” file for version 1.4.0 will be placed into a folder by the name “V_10_40_00_DRDPtechWA”. After you have established a connection to the DRDP Database, click “Next”. You will see the “Application Configuration” Dialog.


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Application Configuration Dialog:

In this dialog, you will select the application’s possible operating modes and/or other values to tailor the application for the needs of your organization. NOTE: Check the “Enable SSL” checkbox if you have a certificate for your domain and want to use SSL. If you don’t have a certificate for your domain, you don’t want to use SSL or you are installing DRDPtech© on an intranet, leave the checkbox unchecked. By default, the application will provide for only a single agency. After you have selected the appropriate values in this dialog, click “Next”. You will see the “Research Partnership” Dialog.


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Research Partnership Dialog:

Enter 1) your agency’s ID code in the field for ‘Research Partnership Code,’ 2) the email of your agency’s IT technical contact in the field for ‘Email errors to,’ and 3) the email of the agency’s program director (or the person designated to manage DRDP assessment data within DRDPtech for your agency) in the field for ‘Email data to.’ More information regarding Research Partnership is provided below in this section. Note that if you do not have the agency ID to enter as the ‘Research Partnership Code’ at this time, you may skip entering it now and proceed with the installation. If the agency ID is not entered as the ‘Research Partnership Code’ at this stage, however, then the agency ID must be entered by someone at the agency before the Research Partnership function can be used to comply with CDD’s requirement to email data to the UC Berkeley – BEAR Center as described below. The process for entering the agency ID at a later time after installation is explained in the DRDPtech User Manual. Even if you do not enter the agency ID as the ‘Research Partnership Code’ at this stage, you still must enter the two emails in those fields here, as they cannot be entered within the application. (NOTE: It is always possible, however, to run the DRDPtechSetup program again to perform a Repair operation, at which time you will be able to alter any settings effecting how the DRDPtech application operates.) In order to enable the email functionality within DRDPtech that would automatically use your agency’s email system to send reports of errors occurring in your installation of DRDPtech and to send your agency’s redacted Research Partnership data files (as described below) to the UC Berkeley – BEAR Center at [email protected], then you must provide the SMTP information

mailto:[email protected]�


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requested in this dialog. If you do not wish to enable this email functionality within DRDPtech, then you may skip providing the requested SMTP information. CDD Research Partnership: As part of CDD’s Research Partnership program, educational researchers will analyze DRDP 2010 data to examine key domains of child developmental within California’s population of infants, toddlers, and preschoolers. Agencies participating in the DRDPtech 2011 Field Test will provide the DRDP 2010 assessment data they collect for all their children directly to the UC Berkeley – BEAR Center twice per year. Berkeley and WestEd researchers will collaborate on this project. The data that agencies provide for this purpose will be in redacted form; that is, it will not have any names or other identifying information for any individual person. The Research Partnership feature in DRDPtech automatically substitutes code numbers for all identifying information, and exports all the agency’s DRDP 2010 data to an excel file in redacted form. The fact that the data is in redacted form, along with Berkeley’s and WestEd’s rigorous adherence to the strictest standards of data confidentiality, assure that the privacy interests of the agency and all the agency’s children and staff will be protected. Note that there is also another data export feature in DRDPtech that does not remove any names. This non-redacted data export feature is for in-house use by the agency and its teachers. The agency will not be asked to share data in non-redacted form. Steps for using the Research Partnership redacted data export feature and the non-redacted data export feature for agency in-house use are both explained in the DRDPtech User Manual. Requirement: After completing the DRDP assessment for all children within 60 days of enrollment, the agency’s program director (or person designated to manage DRDP assessment data within DRDPtech for your agency) is required to email to [email protected] no later than December 1, the first of your agency’s two redacted excel data files with DRDP 2010 data for all its children. Another DRDP assessment is required to be completed with 6 months of the first assessment. After completing this second round of DRDP assessment, the agency’s program director (or person designated to manage DRDP assessment data within DRDPtech for your agency) is required to email to [email protected] no later than June 1, the second excel data file with redacted DRDP 2010 data for all your agency’s children. Please write “Research Partnership” in the subject line of these emails. After you have selected the appropriate values in this dialog, click “Next”. You will see the “Finish” Dialog.




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Finish Dialog:

The “Finish” dialog is where the actual Install operation is performed. A log pane appears displaying the status of what will happen and the last entry should say “…ready for Setup operation.” At this time you may click the previous button or click directly on any of the dialog tabs at the top and review any values/settings that you have previously entered as well as alter them if need be. Simply return to this dialog tab to perform the install. When you are satisfied that everything is in order, click the “Perform Install” button at the bottom and you will see the operation progress in the log pane. NOTE: During the operation you may see another setup program start up for installing AJAX – click “Next” to perform the simple AJAX installation and you will be returned automatically to the


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DRDPtech Setup program. When the installation is complete the “Finish” dialog should look something like this…

If the install of you DRDPtech application is successful, the last line in the log pane should say “Setup has successfully installed DRDPtech version: …” Also, a special button should appear at the bottom of the dialog – In order to test the installation, you may click the “Launch DRDPtech Application” button and this will start the default internet browser and automatically attempt to navigate to the DRDPtech application at “http://Localhost/drdp”…


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We recommend that you launch the DRDPtech application and attempt to log in as the “serveradmin” with password: “p@ssw0rd”. This will confirm a proper installation. Everything that appears in the log pane is also written to a unique log file in the “…SetupLogs” folder which the DRDPtechSetup program creates during an operation. If there is a problem which results in an unsuccessful installation, examining the contents of the scrollable log pane may help provide information as to why the installation failed. This same information is also recorded in the log file. Once the operation is complete, whether successful or unsuccessful, you may review the information in any of the dialog tabs however, the program will not allow a second attempt to perform an installation - simply close the DRDPtechSetup program by clicking the “Finished” button at the bottom of the dialog. If the installation was unsuccessful, perform any adjustments to your system that may be required and again run the DRDPtechSetup program as an “Administrator” to re-attempt the installation. Essentially, start from the beginning of this section on page 17 - instruction 3.


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Post installation

DRDPtech© Initial configuration Try to access the web application using your favorite web browser. Login using the following user information: Login: admin Password: p@ssw0rd Change this password by using the navigation tree on the left, go to Personal Settings->Edit Personal Information. You also need to change the password for the Server Administration account. Login: serveradmin Password:p@ssw0rd In order to do this you need to Login using the serveradmin account. Then go to Personal Settings->Edit Personal Information. Edit your agency information and add sites participating in DRDPtech© by going to Administration-> Agency/Sites. Create additional users for the system by going to Administration->Users. Each agency should be assigned one or more Agency Administrators. Each site should be assigned one or more Site Administrators who should be in charge of creating and managing users for that particular site. Also, we request that you please fill our optional Feedback form, located at the end of this document.


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Maintenance

Database Maintenance At the very least, regular database maintenance should include regular backups of the database and the log files. For more detailed information regarding Database maintenance, please read the ‘DRDPtech_DBMaintenance.doc’ manual. For more information about database backup concepts, please refer to http://technet.microsoft.com/en-us/library/ms175477(SQL.90).aspx and information about planning for disaster recovery, please refer to http://technet.microsoft.com/en-us/library/ms178094(SQL.90).aspx For more information about backing up the database under the full-recovery (recommended) model, please refer to http://technet.microsoft.com/en-us/library/ms190217(SQL.90).aspx. For more information about backing up the log files, please refer to http://technet.microsoft.com/en-us/library/ms190440(SQL.90).aspx. For scheduling backups for SQL Server express 2005 you can refer to http://www.mssqltips.com/tip.asp?tip=1174

Database recovery In the event of a disaster, please refer to http://technet.microsoft.com/en-us/library/ms191253.aspx.

Regular maintenance While we strive to provide bug free applications, due to the nature of software engineering no product is ever 100% bug free. Therefore, from time to time, it is advisable for someone to check the event viewer (control panel->administrative tools->event viewer) to see whether there are any DRDPtech© related errors being generated. If you see any, please contact your DRDPtech© provider and submit a bug report with all of the information displayed in the event viewer along with any other information that you may have access to with regards to the issue. The errors typically contain the user id of the person who encountered the problem so it might be useful to contact them and attempt to figure out what may they tried to do and what the status of the system was when they encountered the error. This information will be invaluable in enhancing the overall robustness of the system when a bug report is submitted.






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Upgrading DRDPtech©

Applying an upgrade package for a newer version of DRDPtech© Typically, an upgrade package will be a single executable file which needs to be downloaded from the DRDPtech© website. For security purposes, the upgrade download is protected with a username and password which you should receive from the DRDP© technical team prior to any distribution of upgrades or system fixes. Prior to beginning an upgrade process, the executable should be downloaded and saved into a scratch folder. It is important to click the save button when downloading – never click the run button when downloading. Before applying any upgrade or fix to your DRDP© system, it is important to make a ‘Full’ backup of the DRDP© database. For more detailed information regarding backing-up and restoring the Database, please read the ‘DRDPtech_DBMaintenance.doc’ manual.

How to back up the DRDP© database The first thing you must do is start up the Microsoft SQL Server Management Studio.

To back up the database…

1. After connecting to the appropriate instance of the Microsoft SQL Server Database Engine, in Object Explorer, click the server name to expand the server tree.

2. Expand Databases, and select the DRDP database…


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3. Right-click the database, point to Tasks, and then click Back Up. The Back Up Database dialog box appears…


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4. In the Database list box, verify the database name. You can optionally select a different database from the list.

5. In the Backup type list box, select Full. (Or, when performing just a Log backup, select Transaction Log).

6. For Backup component, click Database.

7. Either accept the default backup set name suggested in the Name text box, or enter a different name for the backup set.

8. Optionally, in the Description text box, enter a description of the backup set.

9. Specify the Backup set will expire in 0 (zero) days.

10. Choose the type of backup destination by clicking Disk or Tape. To select the paths of up to 64 disk or tape drives containing a single media set, click Add. The selected paths are displayed in the Backup to list box.

To remove a backup destination, select it and click Remove. To view the contents of a backup destination, select it and click Contents.

11. To view or select the advanced options, click Options in the Select a page pane.

12. Click the ‘OK’ button to begin the Backup process…

At this point, you are finished with the Backup operation… (Just Click ‘OK’ on the message box). Now that the database is backed-up, the next step is to download and run the DRDPtechSetup program. You do this by following the exact same steps as explained in “Installing DRDPtech©” section of this document on page 17. The upgrade operation is called “Updating” in the DRDPtechSetup program and the “Update” operation is virtually the same as the “Install” operation except things are backed up first…


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After you right-click on DRDPtechSetup140.exe and select “Run as administrator”, you will see the “Welcome to the DRDPtech© Setup Wizard” dialog with one important difference:

Important - The Setup program should sense that you have an existing DRDP Database and so, you must select whether or not to back up the DRDP Database before the “Update” takes place. This is to provide you at least one more chance to back up the database in an easy manner if you did not do so in the SQL Server Management Studio interface as explained above. It is strongly recommended that you take advantage of this feature. It should be noted that the DRDP Database will be placed in a .bak file in a folder within your DRDPtechSetup maintenance folder. The name of the folder containing the .bak file will be prefixed by the previous version number, for example: If your previous version is 1.4.0 the database will be placed into a folder by the name “V_10_30_00_DRDPtechDB”. The Setup program generates both the Backup and Restore scripts for this operation and they are available in the log pane of the “Finish” dialog as well as in the unique log file that is produced during each Setup operation. The unique log file can be found in the “…SetupLogs” folder. In the event that there is a failure of any kind during the “Update” operation, the Setup program will attempt to roll-back the DRDP Database by executing the Restore script, however, it is unlikely to work because the Login User must have “dbcreator” privileges and this is not usually the case in most shops. However, it is possible to open your SQL Management Studio and run the Restore script there. Simply copy the Restore script from the log pane or the log file.


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Common Problems - When I test the connection I get a “Login failed for user ‘<username>’ ” error. Make sure that ‘<username>’ exists and that has the db_owner role assigned to him. Make sure you are entering the right password. Verify that you can log into the SQL Server Management Studio with the same user name and password. - When I test the connection I get a “Connection Timeout” error. Make sure you are entering the right server. If you install SQL Server as an instance make sure to include the name of the instance on the server field (Server = .\InstanceName). If you’re sure you are entering the right information go to Start menu -> Programs -> Microsoft SQL Server - > Configuration Tools -> SQL Server Surface Area Configuration. Click on Surface Area Configuration for Services and Connections. Expand MSSQLSERVER- > Database Engine and click on Remote connections. Select local and remote connections using both TCP/IP and named pipes. Expand “SQL Server Browser” and select “Service”. Set Startup type to Automatic, click the “Apply” button and then click the “Start” button. Before your changes take effect you need to restart your SQL Server: Go to “Database Engine” -> “Service” and click the “Stop” button (you can also restart your SQL Server from the Management Studio). Now click the “Start” button. Click the “Ok” button and close the SQL Server Surface Area Configuration. - I was able to install drdptech© successfully, but when I go to the browser on the server and type http://localhost/drdp/ I see Error 404. Go to IIS -> Web Sites - >Web Service Extensions and make sure the version of ASP.NET you are using with DRDP.NET is set to Allowed. - How can I know which version of ASP.NET I’m using with DRDPtech©? Can I change it? Go to IIS -> Web Sites and right-click on drdp. Select Properties and go to the ASP.NET tab. There’s a combo box that shows you the ASP.NET version you are using with DRDPtech©. Click on the combo box to select a different version. Remember that you need ASP.NET 2.0 or higher to run DRDPtech©. - When I go to the properties of my website I don’t see the ASP.NET tab. Some higher versions of IIS have the ASP.NET tab Disabled. You can still see and change the version of ASP.NET that works with DRDPtech: Open a command window (Start-> Run -> cmd) Go to your Framework Folder (C:\WINDOWS\Microsoft.NET\Framework for the 32bit version and C:\WINDOWS\Microsoft.NET\Framework64 for the 64bit version). Type dir to see a list of files and folder. You should see some folders name v#.#.###, where # is a number. This are the folder for the different versions of the Framework you have in your computer. Go to a v2.#.###. (cd v2.#.###). On Windows Server 2003 type aspnet_regiis.exe –lk to see a list of your sites and which version of ASP.NET is using each of your sites.

http://localhost/drdp/�


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If you need to change the ASP.NET version you are using with DRDPtech you first need to know which version are active on your machine. Type aspnet_regiis.exe –lv to see a list of ASP.NET versions that are valid on your system. Go to the folder of the valid version you want to use with DRDPtech© and type aspnet_regiis.exe –s W3SVC/1/ROOT/drdp. For more information on aspnet_regiis.exe and side by side installation of ASP.NET see http://msdn.microsoft.com/en-us/library/k6h9cz8h(VS.80).aspx - I was able to go to the web application using the local browser on the server, but I’m not able to see it from another machine. Make sure that any firewalls you have on the server, or between the server and your ISP allows people to access port 80. - When installing DRDPtech I get an “Unable to change Folder permission” error. Click the “Ok” button and the installation process should continue. You’ll need to set up permissions manually for the Upload folder. Make sure the Network Service account has read, write and delete access for the Upload folder.

Uninstall DRDPtech© There is no program or utility provided with DRDPtech© that automates the process of un-installing the application. To uninstall DRDPtech© from your server, first delete the all contents in the directory where DRDPtech© was installed (typically, c:\inetpub\wwwroot\drdp) and the directory itself; remove the application’s pool within IIS; and then delete the database. Note that DRDPtech© does not store anything within your system’s registry.

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Feedback form for DRDPtech© installation (optional) The UC Berkeley – BEAR Center is very interested in receiving your feedback. If you want to provide feedback regarding the installation process, please complete this survey and email it in PDF, Word, or XPS format to [email protected]. Please write ‘Installation Feedback’ in the subject line of the email. Thank you. Pre – installation Task Agency Name: ______________________________________

1. Did you have any problems starting SQL Server Management Studio? Yes No If yes, please specify: ______________________________________ 2. Did you have any problems connecting to the server? Yes No If yes, please specify: ______________________________________

3. Did you have any problems creating the Database? Yes No If yes, please specify: ______________________________________ 4. Did you have any problems creating a New Login? Yes No If yes, please specify: ______________________________________ 5. Did you have any problems adding a New User to your database? Yes No If yes, please specify: ______________________________________

Installing DRDPtech

1. Did you have any problems downloading drdpinstaller.exe? Yes No If yes, please specify: ______________________________________ 2. Did you have any problems entering all the required data on the

SQL Database dialog? Yes No

If yes, please specify: ______________________________________ 3. Did you have any problems selecting the authentication mode? Yes No If yes, please specify: ______________________________________

Please specify what authentication mode you selected:

Windows Authentication SQL Authentication

4. Did you have any problems configuring the connection? Yes No If yes, please specify: ______________________________________



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5. Did you have any problems testing the connection? Yes No If yes, please specify: ______________________________________

6. Did you have any problems on the Select Installation folder dialog? Yes No If yes, please specify: ______________________________________ 7. Did you have any problems on the Setting Permission dialog? Yes No If yes, please specify: ______________________________________ 8. Did you have any problems on the SSL dialog? Yes No If yes, please specify: ______________________________________ 9. Did the installation end successfully? Yes No If no, please specify: ______________________________________ 10. Can you run the application? Yes No If no, please specify: ______________________________________ 11. Can you log in into the application? Yes No If no, please specify: ______________________________________ 12. Can you enter data onto the application? Yes No If no, please specify: ______________________________________

General

1. Did you require a more detailed explanation of any of the steps you had to follow to install DRDPtech? Yes No If yes, please specify: ______________________________________

2. Did you have to do something that wasn’t on the documentation in order to install DRDPtech successfully? Yes No If yes, please specify: ______________________________________

3. Is there any feature you will like to see in future DRDPtech installer? Yes No If yes, please specify: ___________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

4. Please enter any comments you may have about the DRDPtech installer: _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

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