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Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Date post: 23-Jan-2015
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Many businesses have an offline experience for their customers, be it a shop, a restaurant, or just offline advertising and engagement. Looking at some key industry trends and the relationship between online and offline, it is clear that all marketing activity should be sewn together through content and a good overarching strategy. It is becoming increasingly challenging for businesses to integrate offline experiences with online communications, while maintaining a consistent brand image and messaging. Matthew and Rachel will be discussing how marketing has developed in this direction.
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@4PsMarketing #4PsEDGE @MatthewPhelan & @Rachel_4Ps
Transcript
Page 1: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

@4PsMarketing #4PsEDGE@MatthewPhelan & @Rachel_4Ps

Page 2: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Hello

Matthew Phelan Director & Co-Founder @ 4Ps Marketing@Matthewphelan

Rachel Kneen Campaign Marketing Manager @ 4Ps Marketing@Rachel_4Ps

Page 3: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Driving footfall through digital marketing

Page 4: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Agenda

Background

The Problem

Integration

The Solution

Page 5: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Background

Page 6: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Trackable + Engaging

Page 7: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

2013 will be the year when Digital Marketing starts to lose the Digital

bit

Page 8: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Shift in Consumer Behaviour + Trends

Page 9: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

The Problem

Page 10: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Digital Budgets

Page 11: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

The Current Situation Internal Integration

Page 12: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Integration | Offline & Online

Page 13: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Content

Page 14: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

It All Begins With Content

• Create a Campaign | Create a Story

Page 15: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Bringing Offline Online

Page 16: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

In-Store Branding | Consumer Experience

Page 17: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Advertising

• Billboard Advertising • PPC Advertising• Display Advertising

Page 18: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Email Marketing

A recent study showed that 27% of email is now opened on a mobile device, so companies need to make sure they are taking advantage of this fact.

Page 19: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

TV Advertising & Video

Page 20: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Search Behaviour | SEO Year-on-year search activity has increased by 18% with over 400 million more visits going to search engines in January 2013 than in January 2012.

Page 21: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

‘Print’ | Online & Offline

Page 22: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Social Media

Facebook reported that 680m users logged on from a mobile device in December 2012, a 57% increase on an annual basis.

Page 23: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Pinterest

Pinterest represents 17.4% of social media revenue for e-commerce sites

Page 24: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

PR

Page 25: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

So What Do We Do?

Page 26: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

One Objective

Page 27: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Content Strategy

Page 28: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

The 4Ps of Personalisation

• Privacy

• Physical

• Predictive

• Proactive

Source; Ashley Friedlein

Page 29: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Summary

Page 30: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

The Marketing Shift

• Online Marketing became brilliant because it was trackable.

• It’s now NOT about who can shout the loudest • It’s now about who can educate their audience

about their products and services • Using marketing channels to consistently engage

and re-engage• It’s about talking to your customers and prospects

in the way they want to be talked to; in the right way, at the right time, with the right message.

Page 31: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

“End of the digital beginning as companies reshape and retool for life in the new normal“

(PWC outlook for 2013-2016)

Final thought

Page 32: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Any Questions?

@4PsMarketing #4PsEDGE@Matthewphelan & @Rachel_4Ps

Page 33: Driving Offline Footfall through Online Marketing – Matt Phelan & Rachel Kneen

Appendix

• http://www.guardian.co.uk/media-network/media-network-blog/2013/feb/12/retail-technology-brands-ready

• http://googleretail.blogspot.co.uk/2012/10/ushering-in-first-nonline-holiday.html

• http://www.powerretail.com.au/multichannel/how-wearable-technology-will-revolutionise-multichannel-retail-analytics/

• http://econsultancy.com/uk/blog/62140-10-interesting-digital-marketing-stats-we-ve-seen-this-week-35

• http://www.pwc.com/gx/en/global-entertainment-media-outlook/index.jhtml


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