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FACT SHEET Your customers are digital. They demand anytime, anywhere access. They expect rich, multi-channel, multi-device interaction with the brands they love. Any glitches along the way can and will cost their loyalty—and your bottom line. Unfortunately, in today’s increasingly complex eCommerce ecosystem there are many opportunities for these nasty glitches to happen. According to the Gartner's 2014 Magic Quadrant for Digital Commerce, "A typical digital commerce site averages more than 15 integration points with ERP, order management systems (OMSs), Web content management (WCM), digital marketing, payment processing, logistics and warehousing, analytics systems, and other systems.” To maintain the best possible customer experience, companies must have unobstructed visibility into their customer’s digital experience at all times. The Dynatrace Omni-Channel Package is designed to quickly optimize your digital customers’ experiences—no matter where they are—and keep you competitive as your company grows. It’s the one secret weapon every retail enterprise needs to ensure high-quality customer experiences for maximum conversions with minimum delays. The plan reduces requirements for production support and triage time. It also provides common views, tools and focus for both digital business and operational stakeholders. That way, everyone works towards the same goals. Deploy, Deliver and Advance First we Deploy Dynatrace APM Technology to support your digital platform, channels and key business transactions. As required, we’ll implement a Quick Start to effectively install and configure Dynatrace Application Monitoring technology in your environment. Our Application Performance Management (APM) Expert Services team will then Deliver the Omni-Channel Xcelerator to automate visibility into your customers’ experience and implement unique stakeholder dashboards based on your unique KPIs. Right away, you’ll have clear, real-time insight into all customer interactions and insight into the performance of those critical third-party service providers. After implementing the Omni-Channel Xcelerator, and as a critical component for continued success, we’ll Advance continuous improvement in the Momentum phase. Using 50 FleXpoints included in the plan, you will keep accelerating the optimal performance of your systems to effectively meet and exceed the KPIs indicated at the start of the engagement. This step is crucial to increased competitive edge well into the future. Dynatrace Omni-Channel Package BENEFITS • Greater customer engagement, brand expansion and revenue realization From… • Optimized performance and performance intelligence for business results • Accessible and actionable customer and transaction intelligence for each stakeholder • Performance DNA built directly into your entire eCommerce workflow and lifecycle
