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eCATS “The Honeywell Web-based Corrective Action Solution” Overview Last Revised: January 14, 2002 Honeywell Confidential & Proprietary
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eCATS
“The Honeywell Web-based Corrective Action Solution”
Overview
Last Revised: January 14, 2002Honeywell Confidential & Proprietary
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What is eCATS?
• A web-based system for managing all aspects of corrective action within Honeywell.- Available through the Honeywell Intranet and external Internet- It also manages supplier requests for RMRAs and Reversals
• Intended to handle all types and sources of corrective action:- Internal (systems/process audits, product non-conformances, metrology, etc.)- Customer (returned product, customer audit findings, etc.)- Regulatory (ISO registrar findings, government issues, etc.)- Supplier (supplier audit & supplied product non-conformances)- Health & Safety
• eCATS is a Shared System- Allows for initiation of C/A at one site and response at another- Customers and suppliers have access and can contribute to the C/A Process- Metric roll-ups across sites, SBEs, or SBUs
• Developed within Honeywell- eCATS developed and maintained by Honeywell Aero Quality and IT.- Functionality is based on input from users across Honeywell.
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Manages All C/A Life-Cycle Phases
• Initiation - Collects Problems/Issues/Findings- Issues are segregated by type to allow for better filtering reporting.- Requirements for response can be determined by the Requester.- Owners are notified through E-mail of issues as they are assigned.
• Response - Responses are entered directly into the system by Owners- Owners can be asked to respond with Direct Causes, Contributing Causes, Root Causes,
Specific Actions, Preventive Actions, Systemic Actions, Investigation Activities, Other Products/Processes affected by the finding.
- All required actions require a date that the action will be completed.
• Approval - All response approvals are done electronically within eCATS- SPOC and Lead have the opportunity to accept or reject the response.
• Follow-up/Effectiveness - System tracks reviews that ensure actions have been implemented and are effective.- Follow up reviewer evaluates the actions have been completed.- Effectiveness reviewer determines if the changes made were effective.
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Why was eCATS created?
• Non-standard Image to Customers and Suppliers- Each site provided different requirements and forms to suppliers.- Each site responded to customers with different formats and
terminology.
• Fragmented Processes and Systems- Across Honeywell, each site duplicated effort by creating unique CAR
processes and systems to manage them.- Within each site, there was often multiple system to manage different
types of corrective action: Customer Requested Supplier Issues Internal Audit Findings
- Duplication of CARs within Honeywell when sites do business with each other.
• No Visibility into Issues Across Organization- No ability to roll-up metrics, reports by SBE/SBU
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Benefits of using eCATS
• Usage by multiple sites and functions establishes a “one company” image to external customers and suppliers- Currently being used in approximately 320 Honeywell sites around the world
Facilitates process standardization within the Company. Required for all Aerospace sites.
• Allows for digitization of many previously paper-based processes- Suppliers can respond directly through the Internet to issues rather than
responding manually using faxes or E-mails.
• Simplifies Training- A single method to handle all documentation of problems and their resolution
• Allows all issues associated with a product or process to be located in one place for historical review and trending.
• Integrated with E-mail and Compatible with Microsoft Office tools- Automatic E-mail notifications of many events including: New/Past Due/Coming
Due CARs, Approvals needing to be accomplished, Scheduled Reviews, etc.- Reports/Forms can be exported to Excel or PDF as appropriate.
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eCATS Highlights - Accessability
• Available through Internet or Honeywell Intranet
– Uses Honeywell ID for all internal and external users.
– Accessible to both suppliers and customers through the Internet.
• Since eCATS is browser-based, no installation is necessary
• User ID / password security ensures:
– Users can only edit items where they are authorized.
– Suppliers/Customers can only view/edit data associated with their company.
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eCATS Highlights – Main Menu
Home
Search for CARS, view and modify your CAR
list, hyperlinks to existing CARS
CAR
Initiate new CAR, view draft CARs, or use advanced search to
extract selected CAR data from the
database.
Reports
Provides a variety of pre-formatted reports
(CAR forms, Open CAR reports, etc.)
Administration
Allows authorized members of each local
site to maintain site specific information
such as user accounts, suppliers, code tailoring, etc.
eCATS Keeps Users Informed About Their Issues
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eCATS Highlights - Awareness
Each user has a personal listing of
issues that pertain to them
E-mail is sent automatically when triggered by events such as:
• New CARs initiated• Approvals are needed• Change in status / due dates / owners
Nightly E-mails keep users notified about:• Past Due CARs• CARs that are coming Due
eCATS Keeps Users Informed About Their Issues
The user can change the list to a
several views
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eCATS Highlights - Initiation
Required responses can be tailored by the
Requester
Corrective actions can be shared between
sites
eCATS accommodates
both product and process based
issues
Standard codes allow for consistent metrics, but can be
tailored by site.
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eCATS Highlights - Teams
eCATS allows for team members to be recorded with
corrective actions. Team members can also collaborate on
responses.
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eCATS Highlights - ResponseSpecific required
categories that help organize responses.
Categories use same terminology
as CAMP
Direct Cause
Contributing Causes
Root Cause
Specific Actions
Preventive Actions
Systemic Actions
Investigation Activities
Other Affected Product and Processes
Completion dates must be provided with each required action.
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eCATS Highlights - Approvals
All approvals are handled electronically.
Only authorized individuals are able to approve CARs.
Automatic E-mails notify when approvals are necessary;
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eCATS Highlights - Owner Implementation
Owners are given an opportunity to indicate
when they have finished executing the plan and are ready for Follow-Up Review
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eCATS Highlights - Follow-up/Effectiveness
Follow-up reviews verify implementation of actions, and Effectiveness reviews verify their effectiveness at
resolving the issue.
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eCATS Highlights – CAR History
eCATS keeps an audit trail of all historical activity associated with CAR.
External files such as pictures, spreadsheets and other documents, can be appended to a CAR for
later retrieval and viewing.
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eCATS Highlights - Queries
eCATS always assumes users want to see their local data.
However, internal users can search data across Honeywell.
“Additional Filters” allow users to build complex queries on any fields collected in eCATS
Users can save frequently used filters for future retrieval and use.
“Quick Filters” allow for fast queries on frequently used fields.
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eCATS Highlights - Reports / Exports
Standard Report features allow users to view pre-formatted
reports and forms in HTML or export them in Excel.
Advanced Search and Reports lets users select their own fields
to view/export.
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For More Information About eCATS...
Contact:
Scott LongHoneywell Aerospace [email protected]
Or
Ramses CamaraHoneywell Aerospace [email protected]
