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EchoSign Case Study: How Adobe Cut 2 Weeks From its Contracting Process

Date post: 13-Jan-2015
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Adobe ® EchoSign ® | Web Contracts 2012 Adobe Procurement Contract KPI’s 70% Improvement in Contract Speed! Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 0 5 10 15 20 25 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 52% 54% 51% 40% 37% 46% 56% 68% 73% 74% 76% 79% 20 14 15 22 15 15 17 11 10 10 8 6 % Completed in 7 Days or Less Average Contract Speed (Days)
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Page 1: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012

Adobe Procurement Contract KPI’s

70% Improvement in Contract Speed!

Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-110

5

10

15

20

25

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

52%54%

51%

40%37%

46%56%

68%

73% 74%76%

79%20

14

15

22

15 15

17

1110 10

86

% Completed in 7 Days or Less Average Contract Speed (Days)

Page 2: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012

Maggie HardinSr. Manager, Global Procurement Operations

Adobe Procurement Operations

Page 3: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012

Adobe Procurement Operations Background

The majority of buy side contracts are created by Procurement staff

Contract Volume Averages:

North America - 395/quarter

International – 165/quarter

26 FTE’s globally are creating and sending contracts for signature

Enterprise Contract Management tool is used for contract initiation, approvals and archiving.

Over 75% of buy side contracts are now signed electronically through EchoSign.

How do we determine if a contract is eligible for electronic signature?

High volume standard contract templates are already preset for eSignature, no determination required by the Buyer.

All other contracts:

Follow Legal policy on determining authorized document types

Locate the governing law in the contract terms

Cross reference against the acceptable form of signature chart

Page 4: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012

Benefits Achieved by Using Adobe EchoSign

Improved contract return time – 1 or 2 days vs. 2 weeks or more. 79% of our contracts are completed in 7 days or less.

Easy to use for Suppliers - Supplier just clicks the link in the email and approves.

Mobile approvals - PDF rendering of the document is easily viewed on a mobile device.

Easy and efficient for signatories – Contracts can be signed from anywhere. Also very easy to delegate.

Integration with our Enterprise Contract Management tool - Some Contracts are filed in the system automatically once fully signed.

Reduced Headcount in Contracts Administration – Down to 1 FTE for Procurement contracts.

Eco friendly – 80% reduction in paper and printing!

Improved tracking and Management – Contracts tracked in EchoSign vs. manually in Outlook

Reduced mailing costs

Happy Suppliers

“Wow this is a great system”. “We’ve been selling to Adobe for 10 years, and I have to say this is one awesome process!”

“I really liked how simple it was. Go Adobe!”

“This is so exciting!!!”

Page 5: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012

Adobe Procurement Contract KPI’s

70% Improvement in Contract Speed!

Jan-11 Feb-11 Mar-11 Apr-11 May-11 Jun-11 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-110

5

10

15

20

25

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

52%54%

51%

40%37%

46%56%

68%

73% 74%76%

79%20

14

15

22

15 15

17

1110 10

86

% Completed in 7 Days or Less Average Contract Speed (Days)

Page 6: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012

Adobe Global Procurement

EchoSignDocument Exchange

Page 7: EchoSign Case Study:  How Adobe Cut 2 Weeks From its Contracting Process

Adobe® EchoSign® | Web Contracts 2012


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