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System Status Log Updated 10/21/2020 1:26 PM Page 1 Palmetto GBA EDI Systems Status Log No Open Issues
System Status Log
Updated 10/21/2020 1:26 PM Page 1
Palmetto GBA EDI Systems Status Log
No Open Issues
System Status Log
Updated 10/21/2020 1:26 PM Page 2
Resolved Issues
Tracking Number: PLM00104 Issue Opened
(Date/Time): 10/14/20 Issue Resolved (Date/Time): 10/14/20
Systems Affected:
JM JJ RRB J15
Description of Issue:
10/14/20: Users may experience connectivity issues. It is currently being addressed. Please monitor this status for future updates. Impact:
Some submitters may experience issues connecting to GPNet.
Current Status:
10/14/20: The connectivity issue has been resolved.
Tracking Number: PLM00103 Issue Opened
(Date/Time): 09/25/2020 Issue Resolved (Date/Time): 09/25/2020
Systems Affected:
JM JJ RRB J15
Description of Issue:
09/25/20: Users may experience connectivity issues. It is currently being addressed. Please monitor this status for future updates. Impact:
Some submitters may experience issues connecting to GPNet.
Current Status:
09/25/20 - Some submitters experienced a connectivity issue and the issue has been resolved.
Tracking Number: PLM00102 Issue Opened
(Date/Time): 06/11/2020 Issue Resolved (Date/Time): 06/11/2020
Systems Affected:
JM JJ RRB J15
Description of Issue:
06/11/20- All 277CA Response may be delayed.
Impact:
All 277CA Response reports were delayed due to a system issue.
Current Status:
06/11/20 – All 277CA response reports were distributed and the issue was resolved.
System Status Log
Updated 10/21/2020 1:26 PM Page 3
Tracking Number: PLM00101 Issue Opened
(Date/Time): 11/25/2019 Issue Resolved (Date/Time): 11/25/2019
Systems Affected:
JM JJ RRB J15
Description of Issue:
11/25/19 - For Part B only, there is a system issue causing 999 rejections of the DTP segment in loop 2400. We are working to correct this issue. Submitters are asked to monitor this EDI System Status for notification of when to resubmit your files.
Impact:
Part B submitters were receiving 999 rejections of the DTP segment in loop 2400.
Current Status:
11/25/19 - For Part B only, there was a system issue that caused 999 rejections of the DTP segment in loop 2400. The issue was corrected, and users were advised to resubmit any files that received this 999 rejection.
Tracking Number: PLM00100 Issue Opened
(Date/Time): 11/07/2019 Issue Resolved (Date/Time): 11/19/2019
Systems Affected:
JM JJ RRB J15
Description of Issue:
11/07/2019 - MSP eligibility information provided in eServices from the HETS system may not reflect the most current data. CMS is aware of the discrepancy and is working to correct it. Accurate information can be found in the CWF outside of the portal if you have access to that eligibility system.
Impact:
MSP eligibility information provided in eServices from the HETS system may not reflect the most current data.
Current Status:
11/19/2019 - MSP eligibility information provided in eServices from the HETS system now reflects the most current data. CMS has corrected the discrepancy.
Tracking Number: PLM00099 Issue Opened
(Date/Time): 10/10/2019 Issue Resolved (Date/Time): 10/10/2019
Systems Affected:
JM JJ RRB J15
Description of Issue:
10/10/2019 – 999 and 277CA Reports may be delayed due to a system issue.
Impact:
999 and 277CA Reports were delayed due to a system issue.
Current Status: 10/10/2019 – 999 and 277CA Reports were sporadically delayed due to a system issue. The system issue was corrected and all 999 and 277CA’s were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 4
Tracking Number: PLM00098 Issue Opened
(Date/Time): 10/09/2019 Issue Resolved (Date/Time): 10/10/2019
Systems Affected:
JM JJ RRB J15
Description of Issue:
10/09/2019 – Due to unexpected system maintenance, all GPNet connectivity will be unavailable tonight from 8:00PM to 9:00PM EST on 10/09/19.
Impact:
Some submitters may experience issues connecting to GPNet from 8:00PM to 9:00PM EST on 10/09/19.
Current Status: 10/10/2019 – Due to unexpected system maintenance GPNet connectivity was down from 8:00PM to 9:00PM EST on 10/09/19. The maintenance was completed and the connectivity was restored.
Tracking Number: PLM00097 Issue Opened
(Date/Time): 08/09/2019 Issue Resolved (Date/Time): 08/09/2019
Systems Affected:
JM JJ RRB J15
Description of Issue:
08/09/2019 - Some submitters may experience issues connecting to GPNet. We are currently addressing this with the vendor.
Impact:
Some submitters may experience issues connecting to GPNet.
Current Status: 08/09/2019 - Some submitters experienced a connectivity issue. This issue was with AT&T and has been resolved.
Tracking Number: PLM00096 Issue Opened
(Date/Time): 05/09/2019 Issue Resolved (Date/Time): 05/10/2019
Systems Affected:
JM
Description of Issue:
05/09/2019 – For JM Part A SC/HHH only, electronic remittance (835) distribution is currently delayed.
Impact:
JM Part A SC/HHH only electronic remittances (835) were delayed for 05/09/19.
Current Status: 05/10/2019 – For JM Part A SC/HHH only, electronic remittance (835) distribution from 05/09/19 was completely distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 5
Tracking Number: PLM00095 Issue Opened
(Date/Time): 04/30/2019 Issue Resolved (Date/Time): 05/01/2019
Systems Affected:
RRB
Description of Issue:
4/30/19 - For RRB only, submitters received the following rejections A8/562, A7/562 and A8/128 for NPI and tax Id not on the crosswalk from their 04/29/19 transmissions.
Impact:
Submitters for RRB ONLY were receiving NPI and tax Id not on crosswalk rejections.
Current Status: 05/01/19 – For RRB only, submitters that received the following rejections A8/562, A7/562 and A8/128 for NPI and tax Id not on the crosswalk from their 04/29/19 transmissions were asked to resubmit their rejected claims. The NPI crosswalk file was verified to be correct.
Tracking Number: PLM00094 Issue Opened
(Date/Time): 04/27/2019 Issue Resolved (Date/Time): 04/28/2019
Systems Affected:
JJ JM J15 RRB
Description of Issue:
04/27/19 - Due to a required system upgrade, Palmetto GBA's EDI front end system, GPNet, will be unavailable on Saturday, April 27, 2019, from 5:00 a.m. until approximately 11:59 p.m. ET. Customers attempting to connect during this time will receive the message, "unable to connect to host." Normal service will return for GPNet once the upgrade is completed. We thank you for your patience during the upgrade. Impact:
Palmetto GBA's EDI front end system, GPNet, will be unavailable to all users.
Current Status: 04/28/19 – Normal service returned for GPNet once the upgrade was completed at approximately 11:59AM 04/27/19.
Tracking Number: PLM00093 Issue Opened
(Date/Time): 03/26/2019 Issue Resolved (Date/Time): 03/26/2019
Systems Affected:
JJ JM J15 RRB
Description of Issue:
03/26/19 – A system problem was preventing receipt of MFA codes via email or text. Impact:
eServices users are unable to receive MFA codes via text or email.
Current Status: 03/26/19 – eServices users are now able to receive MFA codes via text and email.
System Status Log
Updated 10/21/2020 1:26 PM Page 6
Tracking Number: PLM00092 Issue Opened
(Date/Time): 02/20/2019 Issue Resolved (Date/Time): 2/20/19
Systems Affected:
JJ JM J15 RRB
Description of Issue:
02/20/19 – Some receivers did not receive an electronic remittance for the 02/19/19 check date. Impact:
Electronic remittance files for the 02/19/19 check date did not get distributed for some receivers.
Current Status: 02/20/19 – Electronic remittances for the 02/19/19 check date were distributed to receivers that did not get them during the original distribution of the files.
Tracking Number: PLM00091 Issue Opened
(Date/Time): 02/19/2019 Issue Resolved (Date/Time): 2/20/19
Systems Affected:
JJ JM J15
Description of Issue:
02/19/19 – For Part A only - Due to the Presidents Day holiday on 02/18/19 there will be no ERAs generated for 02/19/19. Impact:
For Part A only no ERA files will be generated and distributed on 02/19/19.
Current Status: 02/20/19 - Normal distribution of ERA’s resumed on 02/20/19.
Tracking Number: PLM00090 Issue Opened
(Date/Time): 01/31/2019 Issue Resolved (Date/Time): 02/08/19
Systems Affected:
JJ JM RRB J15 Description of Issue:
01/31/19 – AT&T users are unable to receive MFA codes via text on the eServices portal. Users of other carriers are receiving MFA codes with no issue. It has been confirmed the MFA codes are being generated and received via email. Impact:
AT&T users are unable to receive MFA codes via text.
Current Status: 01/31/19 – AT&T users are now able to receive MFA codes via text on the eServices portal. Users of other carriers are still receiving MFA codes with no issue. It has been confirmed the MFA codes are being generated and received via email and text for all users.
System Status Log
Updated 10/21/2020 1:26 PM Page 7
Tracking Number: PLM00089 Issue Opened
(Date/Time): 01/31/2019 Issue Resolved (Date/Time): 02/04/19
Systems Affected:
JJ JM RRB J15
Description of Issue:
01/31/19 – eServices users attempting to submit appeals forms without an attachment will receive an error indicating that an attachment is required. We are working diligently to correct this issue.
Impact:
eServices users attempting to submit appeals forms without an attachment will receive an error indicating that an attachment is required.
Current Status: 02/04/19 – eServices users attempting to submit appeals forms without an attachment were receiving an error indicating that an attachment is required. This issue is resolved and the error is no longer displaying in eServices when appeals forms are sent.
Tracking Number: PLM00088 Issue Opened
(Date/Time): 01/18/2019 Issue Resolved (Date/Time): 01/23/2019
Systems Affected:
JJ JM RRB J15
Description of Issue:
01/18/19 – Due to the MLK holiday on 01/21/19 there will be no ERNs generated for 01/22/19. Impact:
No ERN files will be generated and distributed on 01/22/19.
Current Status: 01/18/19 – Due to the MLK holiday on 01/21/19 there will be no ERNs generated for download on 01/22/19. Normal distribution will resume on 01/23/19.
Tracking Number: PLM00087 Issue Opened
(Date/Time): 01/18/2019 Issue Resolved (Date/Time): 01/22/2019
Systems Affected:
JJ JM RRB J15
Description of Issue: 01/18/19 – Electronic remittances may be delayed. Impact:
The remits for 01/18/19 may be delayed.
Current Status: 01/22/19 – All Electronic remittances were distributed for 01/18/19.
System Status Log
Updated 10/21/2020 1:26 PM Page 8
Tracking Number: PLM00086 Issue Opened
(Date/Time): 01/09/2019 Issue Resolved (Date/Time): 01/09/2019
Systems Affected:
JJ JM RRB J15
Description of Issue:
01/09/19 – On 01/08/19 there were issues with file submissions being accepted. Impact:/
Some submitter’s files were unable to be accepted.
Current Status: 01/09/19 – Submitters files that were not able to be accepted will receive an INV message as follows ‘’ File received at MM:SS (time) for payor XXXXX on January 8th was unable to be processed. Please resubmit”
Tracking Number: PLM00085 Issue Opened
(Date/Time): 01/09/2019 Issue Resolved (Date/Time): 01/09/2019
Systems Affected:
JJ JM RRB J15
Description of Issue: 01/09/19 – eServices is currently experiencing an issue accessing eligibility/HETS information. Impact:
eServices eligibility/HETS is currently unavailable.
Current Status: 01/09/19 – eServices eligibility/HETS information became available.
Tracking Number: PLM00084 Issue Opened
(Date/Time): 12/18/2018 Issue Resolved (Date/Time): 12/18/2018
Systems Affected:
JJ JM RRB J15
Description of Issue: 12/18/18 – All outbound files are currently delayed. Impact:
All outbound files, 999, 277CA and 835’s are delayed.
Current Status: 12/18/18 – All outbound files were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 9
Tracking Number: PLM00083 Issue Opened
(Date/Time): 12/18/2018 Issue Resolved (Date/Time): 12/18/2018
Systems Affected:
JJ JM RRB J15
Description of Issue: 12/18/18 – For check date 12/13/18 some electronic remits were not distributed for JM, JJ and RRB. If you did not receive your remit for 12/13/18, providers should have their clearinghouse/remit receiver contact EDI and request to have the remit restored. Impact:
Electronic remittances may not have been distributed to all providers.
Current Status: 12/26/18 – For check date 12/13/18 some electronic remits were not distributed for JM, JJ and RRB. If you did not receive your remit for 12/13/18, providers should have their clearinghouse/remit receiver contact EDI and request to have the remit restored.
Tracking Number: PLM00082 Issue Opened
(Date/Time): 12/04/18 Issue Resolved (Date/Time):
Systems Affected:
JJ JM RRB J15
Description of Issue:
12/04/18 – Due to the federal holiday on 12/05/18 you may not receive electronic remittance files.
Impact:
Electronic remittances may not be distributed.
Current Status: 12/06/18 – All files/payments were distributed that were affected by the holiday the nation observed for the day of mourning for the loss of President George Herbert Walker Bush.
Tracking Number: PLM00081 Issue Opened
(Date/Time): 11/20/18 Issue Resolved (Date/Time): 11/21/18
Systems Affected:
JJ
Description of Issue:
11/20/18: 999 and 277CA reports from the afternoon of 11/19/18 and 11/20/18 are delayed. The 11/20/18 remits are delayed. Please monitor this site for updates.
Impact:
The 999, 277CAs and 835 files are delayed.
Current Status:
11/21/18 – All 999, 277CAs and 835s have been distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 10
Tracking Number: PLM00080 Issue Opened
(Date/Time): 10/17/18 Issue Resolved (Date/Time): 10/18/18
Systems Affected:
JJ
Description of Issue:
10/17/18 – For Jurisdiction J (JJ) only there was an issue discovered with diagnosis codes that were effective 10/01/18 getting rejected on the 277CA. If any JJ submitter received a rejection on their 277CA response report for invalid diagnosis code and the code was to be effective 10/01/18 they are advised to resubmit the claim(s).
Impact:
Claims are rejecting for invalid diagnosis on the 277CA.
Current Status:
10/18/18 – All new codes effective 10/01/18 are updated. JJ Submitters that received the diagnosis code rejection on the 277CA are advised to resubmit the claim(s).
Tracking Number: PLM00079 Issue Opened
(Date/Time): 10/10/18 Issue Resolved (Date/Time): 10/11/18
Systems Affected:
JJ JM RR J15
Description of Issue:
10/1018 – There was an issue discovered with diagnosis codes that were effective 10/01/18 getting rejected on the 277CA.There is a delay for all 277CA response reports while the issue is being corrected. If any submitter received a rejection on their 277CA response report for invalid diagnosis code and the code was to be effective 10/01/18 they are advised to resubmit the claim(s).
Impact:
Claims are rejecting and 277CAs are delayed.
Current Status:
10/11/18 – All 277CA response reports that were delayed have been distributed. All new codes effective 10/01/18 are updated. Submitters that received the diagnosis code rejection on the 277CA are advised to resubmit the claim(s).
Tracking Number: PLM00078 Issue Opened
(Date/Time): 09/17/2018 Issue Resolved (Date/Time): 09/18/18
Systems Affected:
JJ JM RR J15
Description of Issue:
9/17/18 – 999 and 277CAs and 835 files for today are delayed. Please monitor for updates.
Impact:
The 999, 277CAs and 835 files are delayed.
Current Status:
9/18/18 – All reports for 9/17 have been redistributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 11
Tracking Number: PLM00077 Issue Opened
(Date/Time): 09/13/2018 Issue Resolved (Date/Time): 09/18/18
Systems Affected:
JJ JM RR J15
Description of Issue:
09/13/18 – The 9/13/18 remit files are delayed. Please monitor this site for updates. Impact:
The 09/13/18 remits are not available to download.
Current Status:
9/18/18 – All remit files for 9/11 – 09/13 have been redistributed.
Tracking Number: PLM00076 Issue Opened
(Date/Time): 09/13/2018 Issue Resolved (Date/Time): 09/18/18
Systems Affected:
JJ JM RR J15
Description of Issue:
09/13/18 - 277CAs files from 09/11/18 - 09/13/18 are delayed. Please monitor this site for updates. Impact:
The 277CAs for 09/11/18 – 09/13/18 were not available to download.
Current Status:
9/18/18 – This issue has been resolved. All reports and remits files have been distributed.
Tracking Number: PLM00075 Issue Opened
(Date/Time): 08/21/2018 Issue Resolved (Date/Time): 08/23/2018
Systems Affected:
JJ
Description of Issue:
JJ PART B: Electronic claims submitted on 8/16 from 3:00 PM - 8:30 PM may not be activated in the standard system. These claims will be activated tonight and available for claim status checking on Thursday morning. There is no impact to receipt date.
Impact:
JJ Part B Claims were not activated in the standard system.
Current Status:
08/23/18 – All claims from 08/16 have been activated in the standard system.
System Status Log
Updated 10/21/2020 1:26 PM Page 12
Tracking Number: PLM00074 Issue Opened
(Date/Time): 08/10/2018 Issue Resolved (Date/Time): 08/13/2018
Systems Affected:
JJ JM RR J15
Description of Issue:
08/10/18 - There is an issue with the rejection A8/496 posting on the 277CA for Part B claims. This issue is being researched.
Impact:
Part B claims were receiving the A8/496 error.
Current Status:
08/13/18 - There was an issue with the rejection A8/496 posting on the 277CA for Part B claims. This issue has been resolved. Submitters are advised to resubmit files that received the A8/496 rejection in error.
Tracking Number: PLM00073 Issue Opened
(Date/Time): 08/11/2018 Issue Resolved (Date/Time): 08/13/2018
Systems Affected:
JJ JM RR J15
Description of Issue:
08/11-12/2018 – Due to scheduled maintenance electronic remittances (835) and response reports (999,277CA) will not be distributed. You may also experience issues connecting to GPNet during this time.
Impact:
Electronic remittances (835) and response reports (999,277CA) will not be distributed and customers may also experience issues connecting to GPNet during this time.
Current Status:
08/13/2018 – GPNet is available. Remittances and response reports were distributed.
Tracking Number: PLM00072 Issue Opened
(Date/Time): 04/04/2018 Issue Resolved (Date/Time): 04/05/2018
Systems Affected:
JJ JM RR J15
Description of Issue:
4/04/18 – There is a delay in some 277CA Reports being distributed today.
Impact:
277CA reports are delayed.
Current Status:
04/05/2018 – There was a delay in some 277CA Reports being distributed. This issue was resolved and 277CA reports were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 13
Tracking Number: PLM00071 Issue Opened
(Date/Time): 03/28/2018 Issue Resolved (Date/Time): 03/28/2018
Systems Affected:
JM
Description of Issue:
3/28/18 - JM Part A only, 277CA reports are delayed in going out this morning.
Impact:
Jurisdiction M Part A only, 277CA reports are delayed.
Current Status:
03/28/2018 - For Jurisdiction M Part A only 277CA reports were delayed. This issue was resolved and 277CA reports were distributed.
Tracking Number: PLM00070 Issue Opened
(Date/Time): 03/21/2018 Issue Resolved (Date/Time): 03/21/2018
Systems Affected:
JJ JM
Description of Issue:
03/21/2018 - For Jurisdictions J and M Part B an Evaluation Smart Edit is posting in error. We are aware of this and working on this issue.
Impact:
Jurisdictions J and M Part B an Evaluation Smart Edit was posting in error.
Current Status:
03/21/2018 - For Jurisdictions J and M Part B an Evaluation Smart Edit was posting in error. This edit was turned off. Claims can be resubmitted.
Tracking Number: PLM00069 Issue Opened
(Date/Time): 02/28/2018 Issue Resolved (Date/Time): 03/15/2018
Systems Affected:
JJ
Description of Issue:
02/28/2018 – Jurisdiction J Part B (JJ Part B) Providers are currently unable to view remits via eServices. This issue is being addressed.
Impact:
Jurisdiction J Part B (JJ Part B) Providers were not able to view remits via eServices.
Current Status:
03/15/2018 – Jurisdiction J Part B (JJ Part B) Providers are now able to view remits via eServices.
System Status Log
Updated 10/21/2020 1:26 PM Page 14
Tracking Number: PLM00068 Issue Opened
(Date/Time): 02/16/2018 Issue Resolved (Date/Time): 02/16/2018
Systems Affected:
RRB JM JJ J15
Description of Issue:
02/16/18 – GPNet Connectivity was unavailable.
Impact:
Submitters were unable to connect to GPNet.
Current Status:
02/16/18 – GPNet connectivity was restored and is available.
Tracking Number: PLM00067 Issue Opened
(Date/Time): 01/12/2018 Issue Resolved (Date/Time): 02/19/2018
Systems Affected:
RRB JM
Description of Issue:
01/12/2018 – Providers are currently unable to submit MSP claims via eServices. This issue is being addressed.
Impact:
Providers are currently unable to submit MSP claims via eServices.
Current Status:
02/19/18 - Providers are now able to submit MSP claims via eServices.
Tracking Number: PLM00066 Issue Opened
(Date/Time): 01/03/2018 Issue Resolved (Date/Time): 01/08/2018
Systems Affected:
RRB J15
Description of Issue:
01/03/2018 – Due to a system issue, Railroad and J15 Part B electronic remittances (835s) were not available for 01/03/18.
Impact:
Electronic remittances on 01/03/2018 for RRB and J15 we not available and had to generated.
Current Status:
01/08/2018 – All Railroad and J15 electronic remittances were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 15
Tracking Number: PLM00065 Issue Opened
(Date/Time): 10/30/2017 Issue Resolved (Date/Time): 10/30/2017
Systems Affected:
JM RRB J15
Description of Issue:
10/30/2017 – All GPNet connectivity was unavailable.
Impact:
All Submitters/Receivers could not connect to GPNet.
Current Status:
10/30/2017 – GPNet Connectivity is now available. All response reports were distributed.
Tracking Number: PLM00064 Issue Opened
(Date/Time): 10/17/2017 Issue Resolved (Date/Time): 10/17/2017
Systems Affected:
JM RRB J15
Description of Issue:
10/17/2017 – All response reports (TA1, 999 and 277CA) and electronic remittances (835) are currently delayed.
Impact:
All response reports and electronic remittances were delayed.
Current Status:
10/17/2017 – All response reports and electronic remittances were distributed.
Tracking Number: PLM00063 Issue Opened
(Date/Time): 08/30/17 Issue Resolved (Date/Time): 08/30/17
Systems Affected:
JM RRB J15
Description of Issue:
08/30/2017 – Remittances in eServices were unavailable.
Impact:
eServices remittances were unavailable.
Current Status:
08/30/2017 – Remittances in eServices became available and the issue was resolved.
System Status Log
Updated 10/21/2020 1:26 PM Page 16
Tracking Number: PLM00062 Issue Opened
(Date/Time): 08/28/17 Issue Resolved (Date/Time): 08/28/17
Systems Affected:
JM RRB J15
Description of Issue:
08/28/2017 – SFTP Connectivity was not available due to a system issue.
Impact:
08/28/2017 – SFTP Connectivity was not available due to a system issue. Users were unable to connect.
Current Status:
08/28/2017 – SFTP Connectivity became available and the system issue was resolved.
Tracking Number: PLM00061 Issue Opened
(Date/Time): 08/09/2017 Issue Resolved (Date/Time): 08/09/2017
Systems Affected:
JM RRB J15
Description of Issue:
08/09/2017 – Remittances in eServices were unavailable.
Impact:
eServices remittances were unavailable.
Current Status:
08/09/2017 – Remittances in eServices became available and the issue was resolved.
Tracking Number: PLM00060 Issue Opened
(Date/Time): 07/10/17 Issue Resolved (Date/Time): 07/10/17
Systems Affected:
JM
Description of Issue:
07/10/2017 – JM Part B 277CA response reports are delayed due to a system issue.
Impact:
JM Part B 277CA response reports are delayed due to a system issue.
Current Status:
07/11/2017 - JM Part B 277CA response reports were distributed and the issue was resolved.
System Status Log
Updated 10/21/2020 1:26 PM Page 17
Tracking Number: PLM00059 Issue Opened
(Date/Time): 05/22/17 Issue Resolved (Date/Time): 05/23/17
Systems Affected:
JM J15
Description of Issue:
05/22/2017 – Part A claims received a front end rejection for NPI not on the crosswalk. Claims that received this rejection will be re-processed and a new 277CA will be generated.
Impact:
GPNet submitters of Part A claims may receive a front end rejection for NPI not on crosswalk. All claims affected will be re-processed and new 277CA response report will be generated.
Current Status:
05/23/17 – Due to a system issue on 05/22/17, Part A claims received a front end rejection for NPI not on the crosswalk. All claims that rejected for NPI not on the crosswalk on 05/22/17 have been re-processed. All of the 277CA Response Reports for the re-processed claims have been distributed.
Tracking Number: PLM00058 Issue Opened
(Date/Time): 05/17/17 Issue Resolved (Date/Time): 05/18/17
Systems Affected:
JM J15
Description of Issue:
05/17/2017 – Part A claims may receive a front end rejection for NPI not on the crosswalk. Part A Response Reports are not being distributed. These issues are being addressed.
Impact:
GPNet submitters of Part A claims may receive a front end rejection for NPI not on crosswalk. All Part A Response Reports are not currently being distributed.
Current Status:
05/18/17 – Due to a system issue on 05/17/17, Part A claims received a front end rejection for NPI not on the crosswalk. All claims that rejected for NPI not on the crosswalk on 05/17/17 have been re-processed. All of the 277CA Response Reports for the re-processed claims have been distributed. This issue affected all of the MAC’s.
Tracking Number: PLM00057 Issue Opened
(Date/Time): 05/17/17 Issue Resolved (Date/Time): 05/18/17
Systems Affected:
JM J15
Description of Issue:
05/17/17 – Due to a standard system issue, DDE users may receive an invalid NPI error. This issue is being addressed.
Impact:
DDE users may receive an invalid NPI error.
Current Status:
05/18/17 – DDE users are no longer receiving an invalid NPI error. This issue affected all MAC’s.
System Status Log
Updated 10/21/2020 1:26 PM Page 18
Tracking Number: PLM00056 Issue Opened
(Date/Time): 05/03/17 Issue Resolved (Date/Time): 05/04/17
Systems Affected:
JM J15 RRB
Description of Issue:
05/03/17 – 277CA response reports for Medicare Part A only were not distributed from 2:00PM on 05/02/17 thru 2:00PM on 05/03/17.
Impact:
277CA response reports for Medicare Part A only were not distributed from 2:00PM on 05/02/17 thru 2:00PM on 05/03/17.
Current Status:
05/04/17 – All 277CA response reports for Medicare Part A for transmission dates 05/02/17 – 05/03/17 were confirmed to be distributed to all Part A submitters.
Tracking Number: PLM00055 Issue Opened
(Date/Time): 05/01/17 Issue Resolved (Date/Time): 05/02/17
Systems Affected:
JM J15 RRB
Description of Issue:
05/01/17 - All electronic remittances for check date 04/26/17 are being restored to mailboxes. If you receive a duplicate please disregard it.
Impact:
All electronic remittances for check date 04/26/17 will be restored to all submitters / receivers.
Current Status:
05/02/17 – All electronic remittances for check date 04/26/17 were confirmed to be restored to all submitters / receivers.
Tracking Number: PLM00054 Issue Opened
(Date/Time): 04/25/17 Issue Resolved (Date/Time): 04/26/17
Systems Affected:
JM J15 RRB
Description of Issue:
04/25/17 - ALL outbound reports (999’s, 277CA’s, 277’s and 835’s) are delayed this morning. This includes the re-distribution of the 4/20 and 4/21 277CA’s.
Impact:
Due to a back log ALL outbound reports (999’s, 277CA’s, 277’s and 835’s) are delayed.
Current Status:
4/26/17 – All 835’s and 999’s, 277CA’s, 277’s were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 19
Tracking Number: PLM00053 Issue Opened
(Date/Time): 04/24/17 Issue Resolved (Date/Time): 04/25/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/24/17 – 277CA Response reports are delayed.
Impact:
Due to a system backlog 277CA Response reports are delayed.
Current Status:
4/25/17 – 277CA Response reports were distributed from the 04/24/17 backlog.
Tracking Number: PLM00052 Issue Opened
(Date/Time): 04/21/17 Issue Resolved (Date/Time): 04/24/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/21/17 – For SFTP users we are experiencing connectivity issues due to an outage. Please monitor this EDI System Status for updates.
Impact:
Due to an outage SFTP users were experiencing connectivity issues.
Current Status:
4/24/17 – All SFTP users can connect and the outage has been resolved.
Tracking Number: PLM00051 Issue Opened
(Date/Time): 04/20/17 Issue Resolved (Date/Time): 04/21/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/20/17 – 277CA Response reports were delayed.
Impact:
Due to a system issue 277CA Response reports were delayed.
Current Status:
4/21/17 – All 277CA response reports have been distributed
System Status Log
Updated 10/21/2020 1:26 PM Page 20
Tracking Number: PLM00050 Issue Opened
(Date/Time): 04/17/17 Issue Resolved (Date/Time): 05/04/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/17/17 – SFTP users that are attempting to download multiple files at one time are not receiving their files.
Impact:
Due to a system issue SFTP users cannot download multiple files at one time.
Current Status:
05/04/17 – SFTP users can download multiple files at a time now.
Tracking Number: PLM00049 Issue Opened
(Date/Time): 04/13/17 Issue Resolved (Date/Time): 04/18/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/13/17 – SFTP Users could not connect. Response reports (999 and 277CA) and electronic remittances were delayed.
Impact:
Due to a system issue SFTP Users may experience connectivity issues. Response reports (999 and 277CA) and electronic remittances are delayed.
Current Status:
4/18/17 – All response reports and electronic remittances have been distributed. SFTP users are now able to connect.
Tracking Number: PLM00048 Issue Opened
(Date/Time): 04/12/17 Issue Resolved (Date/Time): 04/12/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/11/17 – eServices users may experience timeouts or a slow response.
Impact:
Due to a system issue eServices may experience timeouts or a slow response.
Current Status:
4/12/17 – eServices users were experiencing timeouts or and slow responses. The issue has now been resolved.
System Status Log
Updated 10/21/2020 1:26 PM Page 21
Tracking Number: PLM00047 Issue Opened
(Date/Time): 04/11/17 Issue Resolved (Date/Time): 04/12/17
Systems Affected:
JM J15 RRB
Description of Issue:
4/11/17 – SFTP users are unable to connect. It is currently being addressed. Please monitor this EDI System Status for updates.
Impact:
Due to a system issue SFTP users experienced connectivity issues.
Current Status:
4/12/17 – SFTP users may have experienced connectivity issues. The issue is now resolved.
Tracking Number: PLM00046 Issue Opened
(Date/Time): 03/22/17 Issue Resolved (Date/Time): 03/22/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/22/17 – eServices users may experience timeouts or a slow response.
Impact:
Due to a system issue eServices may experience timeouts or a slow response.
Current Status:
03/23/17 – eServices users were experiencing timeouts or and slow responses. The issue has now been resolved.
Tracking Number: PLM00045 Issue Opened
(Date/Time): 03/14/17 Issue Resolved (Date/Time): 03/14/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/14/17 – SFTP Submitters are getting an invalid password when trying to log into GPNet.
Impact:
SFTP Submitters/Receivers are able to connect but are receiving an invalid password when trying to log on.
Current Status:
03/14/17 – SFTP Submitters/Receivers can now log on successfully.
System Status Log
Updated 10/21/2020 1:26 PM Page 22
Tracking Number: PLM00044 Issue Opened
(Date/Time): 03/13/17 Issue Resolved (Date/Time): 03/13/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/13/17 – SFTP Submitters are receiving blank or invalid characters in their 277CA Reports from 3/10 -3/13/2017
Impact:
SFTP Submitters are unable to read their 277CA Reports.
Current Status:
03/13/17 – Corrected 277CA Reports have been distributed for SFTP Submitters.
Tracking Number: PLM00043 Issue Opened
(Date/Time): 03/08/17 Issue Resolved (Date/Time): 03/08/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/08/17 – eServices users may experience timeouts or a slow response.
Impact:
Due to a system issue eServices may experience timeouts or a slow response.
Current Status:
03/08/17 – eServices users were experiencing timeouts or and slow responses. The issue has now been resolved.
Tracking Number: PLM00042 Issue Opened
(Date/Time): 03/08/17 Issue Resolved (Date/Time): 03/08/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/08/17 – SFTP users may experience connectivity issues.
Impact:
Due to a system issue SFTP users may experience connectivity issues.
Current Status:
03/08/17 – SFTP users may have experienced connectivity issues. The issue is now resolved.
System Status Log
Updated 10/21/2020 1:26 PM Page 23
Tracking Number: PLM00041 Issue Opened
(Date/Time): 03/03/17 Issue Resolved (Date/Time): 03/03/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/03/17 - Due to a technical issue all emails for eServices are delayed at this time. Please contact our EDI Helpdesk for MFA codes. Please monitor this EDI System Status for updates
Impact:
Due to a system issue eServices emails were delayed. MFA codes were manually generated.
Current Status:
03/03/17 – eServices emails are being generated and the issue was resolved.
Tracking Number: PLM00040 Issue Opened
(Date/Time): 03/02/17 Issue Resolved (Date/Time): 03/02/17
Systems Affected:
JM J15 RRB
Description of Issue:
03/02/17 - Due to a technical issue eServices Eligibility is unavailable. Please monitor this EDI System Status for updates.
Impact:
Due to a system issue eServices Eligibility was unavailable.
Current Status:
03/03/17 – eServices Eligibility became available and the issue was resolved.
Tracking Number: PLM00039 Issue Opened
(Date/Time): 02/09/17 Issue Resolved (Date/Time): 02/10/17
Systems Affected:
JM J15 RRB
Description of Issue:
02/09/17 – Due to a system issue electronic remittances and 277 / 277CA response reports are delayed. Please monitor this EDI System Status for updates.
Impact:
Due to a system issue, electronic remittances and 277 / 277CA response reports were delayed on 02/09/17.
Current Status:
02/10/17 – All reports were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 24
Tracking Number: PLM00038 Issue Opened
(Date/Time): 01/19/17 Issue Resolved (Date/Time): 01/20/17
Systems Affected:
JM J15 RRB
Description of Issue:
01/19/17 – Invalid TA1 reports were distributed. If you submitted a file(s) and received a TA1 report between the hours of 10:45AM and 2:15PM do not resubmit your file(s). Please monitor this EDI System Status for updates.
Impact:
Due to a technical issue, Invalid TA1 reports were generated on 01/19/17.
Current Status:
01/23/17 – Files that produced invalid TA1 reports were resubmitted generating 999 and 277CA reports.
Tracking Number: PLM00037 Issue Opened
(Date/Time): 01/09/17 Issue Resolved (Date/Time): 01/12/17
Systems Affected:
JM J15 RRB
Description of Issue:
01/09/17 - Due to a technical issue, eServices will be unavailable until further notice. Please monitor this EDI System Status for updates.
Impact:
Due to a technical issue, eServices was unavailable from 01/09/17 – 01/11/17.
Current Status:
01/12/17 – eServices technical issues were resolved, and the system is available.
Tracking Number: PLM00036 Issue Opened
(Date/Time): 12/22/16 Issue Resolved (Date/Time): 01/03/17
Systems Affected:
JM J15 RRB
Description of Issue:
12/22/16 – Due to the year-end release, GPNet will be holding claim files.
Impact:
Claim files received after 5:00PM on 12/30/2016 will be held until the release is implemented. Upon completion, claim files will be processed and 999 and 277CA Reports will be distributed. In order to receive a date stamp of 2016, files must be submitted and accepted prior to 5:00 PM on December 30.
Current Status:
01/03/17 – The release was installed and all response reports / electronic remittances were distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 25
Tracking Number: PLM00035 Issue Opened
(Date/Time): 10/10/16 Issue Resolved (Date/Time): 10/31/2016
Systems Affected:
JM J15 RRB
Description of Issue:
10/10/16 - SFTP Users may experience connectivity issues.
Impact:
Submitters / Receivers connecting via SFTP may have connectivity issues. SFTP outbound files (835’s, 277CA’s and 999’s) are delayed.
Current Status:
10/31/16 – SFTP connectivity issues were resolved. Reports and remits have been distributed.
Tracking Number: PLM00034 Issue Opened
(Date/Time): 10/07/2016 Issue Resolved (Date/Time): 10/10/16
Systems Affected:
JM J15 RRB
Description of Issue:
10/07/16 – Due to a system issue, electronic remits from October 7, 2016 have not been distributed. Please monitor this EDI System Status for updates. Impact:
Submitters / Receivers are unable to receive electronic remittances.
Current Status:
10/10/16 – All electronic remittances have been distributed.
Tracking Number: PLM00033 Issue Opened
(Date/Time): 07/20/2016 Issue Resolved (Date/Time): 07/22/2016
Systems Affected:
JM J15 RRB
Description of Issue:
07/20/16: Users are unable to connect to GPNet due to technical issues. TIBCO Submitters were still able to submit files.
Impact:
Submitters/Receivers are not able to connect to GPNet to submit files or receive reports/remits. TIBCO Submitters were still able to submit files.
Current Status:
07/22/16: The system came back up on 07/21/16. The back log of files has been distributed.
System Status Log
Updated 10/21/2020 1:26 PM Page 26
Tracking Number: PLM00032 Issue Opened
(Date/Time): 07/08/2016 Issue Resolved (Date/Time): 07/10/2016
Systems Affected:
JM J15 RRB
Description of Issue:
07/08/16: Due to a system update - Beginning Friday, July 8th at 7:00 PM through Sunday, July 10th all response reports will be held until Monday, July 11th. Submitters may continue to send files and can download files loaded prior to 7:00PM July 8th. ERA’s will not be distributed until the system update has completed.
Impact:
Submitters are able to send files as normal. Submitters / receivers may download any files that were placed in their mailbox prior to 7:00PM 07/08/16. No response reports will be generated during the system update. Once the system updated has been completed all response reports and ERA’s will be distributed.
Current Status:
07/11/16: Update complete. All response reports / ERN's have been distributed.
Tracking Number: PLM00031 Issue Opened
(Date/Time): 07/01/2016 Issue Resolved (Date/Time): 07/05/2016
Systems Affected:
JM J15 RRB
Description of Issue:
07/01/16: Due to the quarterly release this weekend - Beginning Friday, July 1st at 11:00 PM through Sunday, July 3rd all response reports will be held until Monday, July 5. ERA’s will be distributed. Submitters may send files and receivers may obtain their ERA’s normally. Impact:
Submitters / Receivers are unable to receive response reports while updates are made for the quarterly release.
Current Status:
07/05/16: The quarterly release completed and response reports were distributed.
Tracking Number: PLM00030 Issue Opened
(Date/Time): 05/17/2016 Issue Resolved (Date/Time): 05/17/2016
Systems Affected:
JM J15
Description of Issue:
05/17/16: VA Part B receivers are unable to log in to GPNet.
Impact:
Receivers are unable to log in to GPNet to receive electronic remittances.
Current Status:
05/17/16: This issue was resolved. All receivers can now log in.
System Status Log
Updated 10/21/2020 1:26 PM Page 27
Tracking Number: PLM00029 Issue Opened
(Date/Time): 04/18/2016 Issue Resolved (Date/Time): 04/18/2016
Systems Affected:
RRB JM J15
Description of Issue:
04/18/16: Users were unable to log in to GPNet due to technical issues.
Impact:
Submitters are unable to log in to GPNet to transmit claims or receive response files/ electronic remittances.
Current Status:
04/18/16: The issue is resolved. All submitters can now log in to GPNet and transmit claims, receive response files and electronic remittances.
Tracking Number: PLM00028 Issue Opened
(Date/Time): 01/12/2015 Issue Resolved (Date/Time): 01/12/2015
Systems Affected:
RRB J01 J011 J15
Description of Issue:
01/12/2015: System wide power outage.
Impact:
Delays in submitters receiving their 999 and 277CA’s.
Current Status:
System up and running. No back log at this time. All reports have been distributed.
