Education Standards & QualityManagement System (QMS)- Why

Integration is Imperative?: Sharing theUM Experience

Fauza Ab. GhaffarDean, Graduate Studies, UM

SIEQA 2, 2015Malaysia Qualifications Agency

Petaling Jaya19 August 2015

•Conventional• AdHoc/Institutional focussed

1• QMS-based onISO9001;2001/8/15

2

• AcademicQualityAssurance

• MQF andRelatedRequirements

• ProfessionalRequirements

3 i4

UM Quality Journey/Phases

IntegratedApproach

< 20002000-2006

2004-2010

>2010

• Isolated/ AdHoc QualityMechanismRules &regulations

• Requirements• Lack of

Monitoring

• QMS Principles• PDCA

Approach• Internal &

ExternalMonitoring

• Formal/UnifiedQualityStandards

• Jaminan KualitiIPTA

• MQF

• MQF & RelatedRequirements

• QMS based Practices• Documentatio

n• Audit• Data analysis• Stakeholders

Involvement• CQI Culture

Phase 4Integrated Approach toQuality Improvement

Plus Point for UM

QMS thusIQA inPlace

QMS holistic ,Comprehensive

& Integrated

ManagementCommitment

ResourcesAvailability

PT 01 PT 02

PT 03

PT 04

PT 05

PT 06

PT 07

PT 08

PT 09

PT 10

Icertification

Principle 1 - Customer-Focused Organisation: "Organisations depend on their customers andtherefore should understand current and futurecustomer needs, meet customer requirementsand strive to exceed customer expectations".

Principle 2 - Leadership : "Leaders establishunity of purpose and direction of theorganisation. They should create and maintainthe internal environment in which people canbecome fully involved in achieving theorganisation's objectives."

Principle 3 - Involvement of People : "Peopleat all levels are the essence of an organisationand their full involvement enables their abilitiesto be used for the organisation's benefit".

Principle 4 - Process Approach : "A desiredresult is achieved more efficiently when relatedresources and activities are managed as aprocess."

Principle 5 - SystemApproach toManagement :"Identifying, understandingand managing a system ofinterrelated processes for agiven objective improvesthe organisation'seffectiveness andefficiency."

Principle 6 - ContinualImprovement :"Continual improvementshould be a permanentobjective of theorganisation."

Principle 7 - Factual Approach to DecisionMaking : "Effective decisions are based on theanalysis of data and information."

Basic Approach

PDCA

PROSES TERAS UM

PT01 : PENGAJARAN & PEMBELAJARANPT02 : PENYELIDIKANPT03 : SUMBER MANUSIAPT04 : INFRASTRUKTUR & HARTAPT05 : KEWANGANPT06 : KOMERSIALISASIPT07 : HAL EHWAL PELAJARPT08 : PERKHIDMATANPERPUSTAKAANPT09 : KOLEJ KEDIAMANPT10 : PERKHIDMATAN SUKAN /KEBUDAYAAN

• When: Upon being awarded the Self-Accreditation Status.

• Why : duplication- alignment- complementarity-efficiency

• What: standards/requirements documentation;approach & practices

• Who- ALL levels

• How- Incremental

The Integrated Approach- 4 Ws & 1 H

Quality- Driven Initiatives:Self-Accreditation Era

The QMS is to remain as the backbone for Qualityenhancement.

For Institutional/Programme Quality: Therequirements of COPIA & COPPA is to be integratedinto the QMS documentation

Conformance to these requirements shall bemonitored through the Annual Integrated Audit

2012- UM Internal Quality Audit No: 13/2012

When ?

Common basic Tenets

• Customer Focused

• Process Approach- PDCA

• Leadership & Involvement ofPeople

• Factual- based decisionmaking-based on monitoringand feedback

• CQI requirement

Why

Similarities of Requirements

What

Alignment of UM Core Processes to the COPIA/COPPAAreas of Evaluation

Analysis of Standards & Requirements in each area 1-9 &Identification of critical activities

Identification of QMS documents related to activities

Integration of standards/requirements into thedocumentation

• Documentation: Formulation/Enhancement of the variousPolicies to support the Quality Manual

Policies for major core processes

Integrating of COPIA & COPPA requirements into theQMS documents

Alignment of COPIA & COPPArequirements into the QMS documents

UM’s Core Process COPIA/COPPA Requirements

1. Teaching & Learning Area 1, 2, 3, 4 & 72. Research Area 6 & 83. Human Resource Area 54. Infrastructure & Asset Area 65. Finance Area 66. Commercialisation Area 67. Students Affairs Area 4 & 68. Library Service Area 69. Residential Colleges Area 6

10. Sports & Cultural Facilities Area 6

ProgrammeStandardsCodes of GoodPracticesProfessionalBodiesRequirements

UM’srequirement

ExternalDocument

What?

PostgraduateStandards

• Coursework&

Mix-Mode• Research

Quality- Driven Initiatives:Self-Accreditation Era

Integrated QA Framework

• Documentation: Formulation/Enhancement of thevarious Policies to support the Quality Manual Policies for major core processes Integrating of COPIA & COPPA requirements into

the QMS documents

Phase 4 : Intergrated approach

How?

Area 1,2,3,7 & 9Area 4

Area 6

Area 6

Area 4 & 6Area 4 & 6

Integration of COPIA & COPPA requirementsinto the QMS documents

Teaching & Learning: UM-PT01-PK03: First Degree Curriculum DevelopmentTeaching & Learning: UM-PT01-PK05-AK 005: Preparation of Examination Questions

Formulation of NewUndergraduate

Programmes

Area 2:Curriculum Design &

Delivery

- Curriculum Design & TeachingLearning Methods

- Structure & Content- Management of Programme-Stakeholders Linkages

Preparation of ExaminationQuestions

Area 3:Student Assessment

- Relationship betweenAssessment & Learning

- Assessment Methods

New Programme : Provisional Accreditation

Work InstructionUM-PT01-PK03-AK003 :Urusan Penawaran ProgramPengajian Baru

Working Paper for JKPT and(Borang 1 – Borang 8)

Programme Self Assessment Report (PSAR) (LPKP(01)Part A – General Info,Part B – Programme Description &Part C – Programme Standards

Quality- Driven Initiatives:Self-Accreditation Era

New Programme : Full AccreditationUM-PT01-PK03-AK005 :Pengakreditasian Penuh Program Ijazah Dasar

Final year of first cyclePSAR LPKP(02) (Part A,B,C &D)Panel Penilai (Pakar Bidang)

Course Outcome Assessment (Borang 9) &Annual Programme Monitoring (Borang 10)

Quality- Driven Initiatives:Self-Accreditation Era

All Programmes : Programme Re Evaluation &Curriculum Review

UM-PT01-PK03-AK006:Penilaian Semula Program Ijazah Dasar

PSAR LPKP (2) (Part A,B,C &D)

Working Paper for JKPT if > 30% change- Update MQR

Quality- Driven Initiatives:Self-Accreditation Era

Implementation of Integrated AuditManual for Integrated Audit- first implementedin the Internal Quality Audit No. 11/2010

Manual for Integrated Audit

Special Focus & Guided Audit on Teaching &Learning Under the Integrated Audit

Manual Panduan Penulisan Ketakakuran dan RancanganTindakan Pembetulan

Checklist Programme Maintainence Audit

UM CQImodel

Phase 4 : Intergrated approach

What Enculturation of CQI

• Identify program objectives (P-obj)

• Identify program outcomes(PO)

• Map P-Obj with PO• Map CO with PO• Specify Curriculum content, TnL

approaches, PerformanceCriteria and level

• Develop assessment plan

PDCA Cycle for Programme

PLAN

DOCHECK

ACTION

• Analyse the data fromthe various sources-course, externalexaminer,stakeholders, CTES

• Carry out Programmeoutcome evaluation

• Share results• Compare results with

what has been plan• using CQI tools• Review the gap• What can be learn and

need to be monitored

• Communicate theresults

• Identify bestpractices

• Identify newproject

• Make necessarychanges to theplan

• Carry out stakeholders survey• Involvement of external advisors• Collect appropriate data• Carry out Academic Auditing

• Carry out TnL approaches at courselevel

• Implement T &L Activities as planned• Assess the students learning as

planned• External examiners visit• Evaluation of T & L

• Formulate Co• Map CO to PO• Specify Course content, TnL

approaches, PerformanceCriteria and level

• Develop course assessmentplan

CQI Cycle for Course

PLAN

DOCHECK

ACTION

• Carry out TnL approaches andactivities

• Assess the students learning• Collect appropriate data

• Analyse the data

• Compare resultswith plan

• Identify &review gaps

• Identify areasfor improvement& best practicesto be monitored

• Take actions toclose gap

• Make necessarychanges to theplan

• Communicatethe results

• Adopt bestpractices

• Identify &implement newproject

PLAN

Who

Leaders ProcessOwners

QualityChampions

Process-Users

QMEC

Quality isEverybody;s

Business

How

IncrementalOn-

going

UM: Internal QualityMonitoring

Every staff is accountable for his/herwork

Periodic internal quality audits byFaculties

Periodic audits by institution &Management review

External 3rd party audit byMQA

Phase 4 : Intergrated approach

Conclusion: Basic tenets forQuality Enhancement

“ UM has embarked on a decade of structuredsystematic QA initiatives….& we have manymore decades to go…..”

• PDCA Cycle at all levels

• Quality is the responsibility of all• Integrated Quality Management System

• Framework/Focus/Approach/Practice

Thankuality first to be first