eG Innovations

1. The eG Enterprise Suite TM February 3, 2011 Real-Time Monitoring & ProactiveInfrastructure Triage

2. SlideFebruary 3, 2011 About eG InnovationsPrimary Business Deliversenterprise-class monitoring solutionsfor customers to monitor their critical IT services and to performproactive triagefor rapid problem isolation and diagnosisin both virtual and physical environments Mission Build and deliver best of breed products and solutions that help maintain and manage customer IT services in aneasy, effective, and efficient manner , with thebest return on investment Value Proposition of Products

Enhance competitive positioningby improving the quality of IT services high uptime, peak performance, rapid diagnosis

Lower operational coststhrough improved efficiency

Optimize usageof the IT infrastructure

Worldwide Locations Singapore, USA, UK, India Employees 95 Year Founded 2001 Investors Vertex Management (www.vertexmgt.com), SilkRoute Indchem (www.silkrouteindchem.com) Partnerships VMware, Tevron, Sun, Red Hat, IBM, HP, Microsoft, Oracle 3. February 3, 2011 Customer Successes 180+ customers in 17 countries worldwide 4. SlideFebruary 3, 2011 Recent Awards & Mention

Technology patents:

- US Patent #6,701, 459 for Automatic Root-cause Diagnosis technology

- IPOS Patent 102175 for Virtual Manager single console technology

- Two patent applications for Virtualization monitoring technologies

Gold Award for Best Solution in the Application andInfrastructure Management Category at VMworld 2008

Winner of MSTerminalServices.org Readers Choice Award - Best Citrix/Terminal Services MonitoringSolution - Nov 2007

```` Top-rated virtualization monitoring solutioneG Enterprise nominated for Best Virtualization Management Tools category of the SYS-CONs Virtualization Journal Readers Choice Awards 2008

Mention as one of key vendors in the ServerVirtualization Management Space in Gartnersrecent report Hype Cycle for IT Operations Management,2008

5. The problem: How do you rapidly and efficiently find the cause of IT business service performance issues before end users are impacted? Issues in monitoring multi-tier infrastructures 6. Current Practice - Monitoring in Silos AppServer Smart Plugins Database Manager Firewall Manager Website Monitor VM Monitor 7. Monitoring Silos Does Not Work Suppose the database server is 50% slower than normal A problem in one application can affect all the otherapplications involved in the service delivery. FIREWALL WEB SERVER USER APP SERVER DB SERVER Login Register Browse 8. Monitoring Silos Does Not Work Media Streaming Database Queries Disk reads Excessive disk reads by the media server slow down Oracle database accesses Multi-tier infrastructures are difficult to manage Adding VMs to the mix makes the problem even harder!!! Suppose the database server and media server share the same disk subsystem 9. February 3, 2011 Monitoring Silos Does Not Work End User Client Admin LANAdmin Firewalladmin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin Database Admin Hey, this is not working Siloed monitoring results in the Its not me! syndrome The server is working OK No other complaints All lightsAre green We dontsee anything wrong VMs are lightly loaded Everything IsOK Not our problem Looksfine Not mine either Talk to the other guys 10. Resolving Problems Faster Has Big Paybacks 11. How does eG Help? February 3, 2011 12. Patented Automated Root Cause Analysis Without Automated RCA: Five metrics exceeding critical thresholds looks like five separate critical issues With Automated RCA: It is clear where to focus your troubleshooting efforts The other events are actually effects of the root cause issue and are automatically downgraded in severity 13. SlideFebruary 3, 2011 Benefits of Automated Root Cause Analysis

Proactively detect and correct problems before users notice

Auto correlation based on business services

Increase revenues by reducing mean time to repair

Efficient use of operations staff

With eG Problem Resolved Problem Occurs Problem Isolated Large amount of time saved Problem Resolved Problem Occurs User Notices Slowdown 80% of time spent inisolating the problem TODAY Problem Isolated Mean time toRepair (MTTR) is very high eG Suite 14. Automated Root Cause Analysis How do we do it? No complicated scripting required Application dependency diagrams defined at system setup Automated real-time tracking of VMs + 15. Slide 2007 eG Innovations Inc All Rights Reserved February 3, 2011 The eG Universal Agent

A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64

A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs

A single agent for monitoring any application

A single price to manage multiple applications on the same server

Auto-upgradable

Agentless monitoring option

100% web-based HTTP/HTTPS

16. Providingvisibilityinto every layer of every tier Partial List of 150+ Monitored Components Component Type Applications Monitored by the eG Suite Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server, Oracle Http Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Terminal Server, Citrix Presentation ServerNetwork Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy serverFirewalls Check Point Firewall 1, Cisco PIX, Juniper Netscreen Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, IBM MQ, FioranoMQ server Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, Windows Domain Controller, Oracle Forms servers, GroupWise Netware, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, Network File System on Solaris server and client Operating Systems Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400 17. SlideFlexible Web Reporting 2007 eG Innovations Inc All Rights Reserved February 3, 2011 Executive & operations reports Network, system, application reports Enables triage across disparate infrastructure components Real-time or historical analysis Ideal for trend analysis,capacity planning 18. ROI Example The lower time to repair numbers are based oneG Enterprise alerting 4-9 minutes faster than othermonitors and the alerts from eG being more specificto the issue. 33% average improvement in problem resolution time= 4,512 fewer customers impacted per problem Before eG With eG

The Customer:

Fortune 100 financial institution in the US; Had HP OpenView, BMC, Mercury

Yet could not effectively troubleshoot problems when they happen

The eG Deployment:

Monitoring on-line banking environment with 200+ applications Sun ONE,Oracle, SiteMinder, WebLogic, custom apps

Benefits perceived by the customer with 8 weeks of deployment: 19. ROI Example TSC ServerOps AVM UnixSA DBA/ Network 3rd Level Developer Difference Before EG 1 Server 1 1 1 2 Servers 1 1 1 3 or more servers in one datacenter 1 1 2 1 2 or more in multiple datacenters 1 1 2 1 1/1 1 3 or more in multiple datacenters 1 1 2 1 1/1 1 1 Currently withEG 1 Server 1 1 1 0 2 Servers 1 1 1 0 3 or more servers in one datacenter 1 1 1 -2 2in multiple datacenters 1 1 2 1 1/1 -1 3 or more in multiple datacenters 1 1 2 1 1/1 1 -1

Fewer people from the 3 rdLevel and above required in Bridge Calls

More effective use of Domain Experts

Better ROI with Reduce Operational Expenses during Troubleshooting

20. Summary of Benefits

See ROI in weeks not months or years

Reduce downtime

Avoid finger pointing

Isolate and resolve problems more quickly and with less expertise and often before users are affected

Tune your environment to avoid bottlenecks without the waste of over-provisioning

Demonstrate performance improvements with SLA reports

Deploy quickly due to auto thresholds, auto discovery, and 100% web-based architecture