eGovernanceeGovernance strategiesstrategies

PresentationPresentationReynaldReynald Paul M. Paul M. ImjadaImjada

Head, QCITDOHead, QCITDO

In 2001Quezon City was the poorest city in Metro Manila. The Quezon City was the poorest city in Metro Manila. The

city was in shamble's. It had the lowest rating in the city was in shamble's. It had the lowest rating in the metro area.metro area.

The city had a debt of over 100 million dollars. The city had a debt of over 100 million dollars. The city was earning 94.5 million dollars a year but it The city was earning 94.5 million dollars a year but it

had an annual budgetary requirement of 120 million had an annual budgetary requirement of 120 million dollars. Annual deficit estimated at over 20 million dollars. Annual deficit estimated at over 20 million dollars.dollars.

Services and operations were deficient and not Services and operations were deficient and not provided. The city was bankrupt. provided. The city was bankrupt.

TodayQuezon City is the most transformed and the most competitive in Quezon City is the most transformed and the most competitive in

Metro Manila and ranked as number two in the Philippines.Metro Manila and ranked as number two in the Philippines.Worldwide, on a survey done by a Singapore based consultancy Worldwide, on a survey done by a Singapore based consultancy

firm, Quezon City is in the top ten Asian cities of the future and firm, Quezon City is in the top ten Asian cities of the future and ranked 7 out of 200 cities.ranked 7 out of 200 cities.

Two important factor for a well run city are a growing economy and Two important factor for a well run city are a growing economy and good governance to which Quezon City scored high.good governance to which Quezon City scored high.

It was ranked by the Commission on Audit as the city with the It was ranked by the Commission on Audit as the city with the highest income in the Philippines for the past 7 years where it highest income in the Philippines for the past 7 years where it bested other cities in Metro Manila, Metro Cebu and metro cities bested other cities in Metro Manila, Metro Cebu and metro cities in the south.in the south.

Beginning 2004, the average annual income is 200 million dollars Beginning 2004, the average annual income is 200 million dollars and average annual budgetary needs is below 100 to 150 million and average annual budgetary needs is below 100 to 150 million dollars. An average surplus of 20 to 50 million dollars was dollars. An average surplus of 20 to 50 million dollars was realized by the city government.realized by the city government.

StrategiesžžStrengthen IT and ICT unitsStrengthen IT and ICT unitsžžUnified key systems into collaborative systems which Unified key systems into collaborative systems which

work as teamswork as teamsžžSimplification of processesSimplification of processesžžCentralize Data Repository from Distributed Systems Centralize Data Repository from Distributed Systems

to a central data and server farmto a central data and server farmžžStrengthen IT infrastructure, IT security and Strengthen IT infrastructure, IT security and

increased accessibilityincreased accessibilityžžExpanded and setup systems using the Internet for Expanded and setup systems using the Internet for

collaborative worksites.collaborative worksites.

Unification of key systems—— Harmonized operations Harmonized operations –– making various offices making various offices

collaborate. Key offices in revenue generation became collaborate. Key offices in revenue generation became the prime candidates.the prime candidates.—— City Treasurer’s OfficeCity Treasurer’s Office—— City Assessor’s OfficeCity Assessor’s Office—— Business Permits & Licensing OfficeBusiness Permits & Licensing Office—— Other Assessment OfficesOther Assessment Offices

—— Collaborative eCollaborative e--Governance approach became the Governance approach became the strategy for other computerstrategy for other computer--based systems.based systems.

Tax Collection System

TAX PAYERTAX PAYER

POS T ax PayerPOS T ax Payer’’ s Lounges Lounge

FRAME RELAYFRAME RELAYFRAME RELAY

CTO COLLECTION BRANCHESCTO COLLECTION BRANCHES

REMOTE UNITSREMOTE UNITS

Tax CollectionMonitoring

Tax Pay mentVerif ication

Statement Of Accounts

Tax Credit

INTERNETINTERNETINTERNET

B ANKSB ANKS

Tax Base SystemTax Base System

Real PropertyReal Property(Land, Bui lding a nd Mach inery)(Land, Bui lding a nd Mach inery)

BusinessesBusinesses(Licensing a nd Per mits)(Licensing a nd Per mits)

Other Taxes and FeesOther Taxes and Fees(Regulatory fees)(Regulatory fees)

UnifiedCollection systems—— Real Property Tax CollectionReal Property Tax Collection

—— In 2001 In 2001 –– 37.93 million dollars (Treasury records)37.93 million dollars (Treasury records)—— In 2009 In 2009 –– 60.84 million dollars60.84 million dollars

—— Strategies in IT for Real Property CollectionStrategies in IT for Real Property Collection—— POS Method.POS Method.—— Online City Hall and CTO Branch collection.Online City Hall and CTO Branch collection.—— Off Site Collection Off Site Collection –– Portable RPTS System.Portable RPTS System.—— Infrastructure conduct online payments Infrastructure conduct online payments –– Bank Bank

collection report.collection report.

UnifiedCollection systems—— Business Tax CollectionBusiness Tax Collection

—— In 2001 In 2001 –– 22.91 million dollars (Treasury records)22.91 million dollars (Treasury records)—— In 2009 In 2009 –– 77.71 million dollars77.71 million dollars

—— Strategies in IT for Business Tax CollectionStrategies in IT for Business Tax Collection—— POS Method.POS Method.—— Online City Hall and CTO Branch collection.Online City Hall and CTO Branch collection.—— ARS ARS –– Automated Renewal System (Receipt serves Automated Renewal System (Receipt serves

as Permit) as Permit) --25K businesses25K businesses

UnifiedCollection systems—— Miscellaneous Taxes and Fees CollectionMiscellaneous Taxes and Fees Collection

—— Covers Transfer Tax, Building Permit Fees, Covers Transfer Tax, Building Permit Fees, Professional fees, etc.Professional fees, etc.

—— In 2009 In 2009 –– 15.47 Million dollars15.47 Million dollars—— Strategies in IT for Miscellaneous Taxes and Fees Strategies in IT for Miscellaneous Taxes and Fees

CollectionCollection—— POS Method.POS Method.—— Expansion to branch collection.Expansion to branch collection.—— Inclusion of other fees and taxes account.Inclusion of other fees and taxes account.

Year Real Property Business2001 37.93 22.912002 32.60 52.732003 47.27 40.112004 46.87 51.312005 50.36 55.692006 55.33 59.76 2007 57.93 64.18 2008 59.16 71.562009 60.87 77.71

Simplification of processes—— Business permit acquisition took up to 12 steps and 18 Business permit acquisition took up to 12 steps and 18

daysdays—— Simplified into two steps for securing an application Simplified into two steps for securing an application

and permit. Process takes an average of 20 minutes to and permit. Process takes an average of 20 minutes to 30 minutes.30 minutes.

—— Single visit to the business permits officeSingle visit to the business permits office—— Two interactions only (permits office and payment Two interactions only (permits office and payment

office)office)—— Direct link with other approving agencies (DTI Direct link with other approving agencies (DTI –– PBR)PBR)—— OnOn--line link with Clearing Departmentsline link with Clearing Departments—— Provides 90Provides 90--day compliance of some clearances day compliance of some clearances —— For Highly Regulated Business, 9 day processingFor Highly Regulated Business, 9 day processing

Benefits of the simplification2008 20097,816 8,056

2010 No. of PermitsJan 04 -31 1,368Feb 01-28 1,976Mar 01-31 1,526Apr 01-30 912May 01-31 957

June 01- 29 1,051July 01-30 1147

TOTAL as of July 2010 8,937a 9% increase from 2009 & 8% increase in 2008

n Reliable data registry of businessn Real-time correction of erroneous

data entryn Savings in human-hours through

joint inspectionn Easy monitoring with established

indicatorsn Increase registration of ex-

informal economyn Nine percent increase of permits

in first 7 months (from 8,056 in 2009 to 8,937 in 2010)

Indicators for simplification processSYSTEM PERFORMANCE INDICATORS

Description Baseline Trend Target

New registrants (top three business categories) 8,503 Increase to 9,354 inc. by 10%

Jobs created 23,061 Increase to 24,214 inc by 5%Number of steps in local procedures 12 Reduced to 2 reduced by 82%

Average time to complete the steps 18 days and 3 hrs Reduced to 9 days reduced by 50%

Number of interfaces by applicant to units 27 Reduced to 2 reduced by 92.5%

Number of forms requiring inputs from applicant

8 Reduced to 1 reduced by 88%

Number of visits by applicant to secure a permit

8 Reduced to 1 reduced by 88%

CENTRALIZEDDATA REPOSITORY—— Total of 7 Enterprise (capable of multiple SQL servers) Total of 7 Enterprise (capable of multiple SQL servers)

Data Servers.Data Servers.—— Total of 5 infrastructure serversTotal of 5 infrastructure servers—— Total of 5 Web Servers/servicesTotal of 5 Web Servers/services—— Total data runs up to 3.5 terabytes (up to 8 terabytes Total data runs up to 3.5 terabytes (up to 8 terabytes

whole infrastructure)whole infrastructure)

Improving services—— Transactions OnlineTransactions Online

—— WebWeb--based transactions based transactions –– Accounting, BAC, COA, Accounting, BAC, COA, etc.etc.

—— Payment using Internet Payment using Internet –– Secured FTP bank reportsSecured FTP bank reports—— Connection to remote sites and offices using Connection to remote sites and offices using

IPVPNIPVPN--DSL lines.DSL lines.

DATA AND NETWORK SECURITY

—— Data SecurityData Security—— Covered by Microsoft Structured Query Language Covered by Microsoft Structured Query Language

Database ServersDatabase Servers—— Auto logging and audit trail.Auto logging and audit trail.

—— Process Security.Process Security.—— Designed within an application.Designed within an application.—— User Accounts.User Accounts.—— Auto tag to all activity.Auto tag to all activity.

DATA AND NETWORK SECURITY

—— Network SecurityNetwork Security—— DNS DNS –– Domain Network Server. Windows Active Domain Network Server. Windows Active

Directory Security.Directory Security.—— Enterprise AntiEnterprise Anti--VirusVirus—— Unified Threat Management SystemUnified Threat Management System—— Bandwidth Management SystemBandwidth Management System—— Internet Proxies and FirewallInternet Proxies and Firewall

SUMMARY OF BENEFITSfrom e-Governance

—— Increase in tax collection performanceIncrease in tax collection performance—— Reduced occurrence of fraud by monitoring Reduced occurrence of fraud by monitoring

receipts and transactionsreceipts and transactions—— Overall productivity increase for the local Overall productivity increase for the local

government unitgovernment unit—— Secured access of data and informationSecured access of data and information—— Services are client centered.Services are client centered.—— Transparency in governance Transparency in governance

In the future— Operation will be shifted from semi-automated to

fully automated online systems.— Services will be web based. More services from

providers in the web.— Improved delivery of services to clients – tax

payers, other government agencies and entities.