Welcome to eGovernanceAcademy !
Arvo Ott, Executive Director, Chairman of the Management BoardeGovernance AcademyESTONIA
eGA
• An independent and mission-based: non-profit,
non-governmental, non-academic.
• Jointly brought into existence by UNDP, Open
Society Institute and Estonian Government.
Compentencies
• Central & local e-government
• E-democracy & e-participation
• Interoperability, open data
• Cyber security
• E-identity
• Change management
Technical solutions
OrganizationLegal
framework
eGA’s reach
130+ countries, 200+ organisations5500+ participants in training events
Current projects
Ukraine
Benin
Malaysia
Guyana
Turkey
National Cyber Security Index
Estonia
Australia
Georgia
Moldova
Armenia
Azerbaijan
Belarus
Kyrgyzstan
Fiji
Kiribati
Papua New Guinea
Samoa
Tonga
Vanuatu
Solomon Islands
Organisation
• Governance efficiency
and transparency
• Economic
competitiveness
• e-Way of life
Economic Effect
Using the digital
signature effectively
we save 1 working
week per year
2 % of GDP
FEW EXAMPLES:
Balanced e-Governance =
Combination of electronic services and
participatory services
e- GOVERNMENTe-Services
e-DEMOCRACY
e-Participation
Example: Parental benefit
2004 -Interoperability of 5 information systems from 5 government institutions
Example
Parental Benefit
Citizen • Submits applications online• Doesn’t have to give data,
which is already known to IS
Civil Servant • No need to check data in
different DBs• No need to revise documents
Takeup takes time
Tax declaration online
i-voting in
Estonia
i-Voting
Statistics(number of voters)
0
50000
100000
150000
200000
250000
300000
2005LG
2007NP
2009EP
2009LG
2011NP
2013LG
2014EP
2015NP
2017LG
2019NP
LG – Local Government Election NP – National Parliament Election EP – European Parliament Election
e-Government Policy / Strategy
Technical architecture
project
Legal frameworkprocess
Fiscal frameworkprocess Organization
process
e-Government Policy / Strategy
Principles
• Citizen (customer) orientation – “ONCE ONLY” concept
• Leading role for the private sector
• Efficient and transparent public sector
• Protection of personal data
• Measures against digital divide (ID-cards example…)
• Protection of national culture, language, traditions
• Neutrality concerning technological platforms
Central coordination unit:• Collecting and analysing
government ICT systems
• Development and approval of legal acts
• eGov budget planning
• Strategies, action plans
• Cooperation with CIOs
• International cooperation
Organisation
Central coordination and IOF management –
Different roles
eGovernment Central Coordination Unit:
eGov and Information Society strategy planning and monitoring.
• Collecting and analyzing ICT systems in government
• eGov budget planning with Ministry of Finances and donors
• Developing and giving approvals for legal acts related to eGov
• Preparing eGov strategies and action plans
• Monitoring Action Plan development
• Cooperating with CIOs. Trainings for CIOs.
• Planning and coordinating international cooperation on eGov.
Central coordination and IOF management –
different roleseGovernment Central Implementing Body:
Implementation of eGov interoperability platform.
• Data exchange layer and monitoring
• Portal
• IOP management system - metadata
• Infrastructure
• Network
• eID
• CA
• Mobile and payment gateway
• Cloud
Legal framework
• Technology can not be
regulated but relations
between people,
organizations...rights and
responsibilities
• Regulate as minimal as
possible. Use existing
legal framework and
make needed
amendments
Legislation
• Databases Act (1997/ 2006)
• Public Information Act (2001)
• Digital Signatures Act (2000)
• Personal Data Protection Act (1996)
• New EU regulation about personal data
protection (GDPR) and spatial data
Population management
Sou
rce
:htt
p:/
/ww
w.c
rvs-
dgb
.org
/en
/
System Architecture
X-Road Population Register
Adapter Server
Security Server
HealthInsurance Register
Adapter Server
Security Server
Vehicle Register
Adapter Server
Security Server
Energy
Adapter Server
Security Server
Telecom
Adapter Server
Security Server
Banks
Adapter Server
Security Server
X - GIS
Adapter Server
Security Server
Document Exchange
Centre
Adapter Server
Security Server
e-IDCitizen view
Enterpriser view
Public servant
view
PORTALSe-Health, e-Police, e-Tax Board,
e-School, m-Parking, etc. Admin
System of State
Information System
Adapter Server
Security ServerSecurity Server
TRUST SERVICES
CertificationOCSP
Timestamping
Central Server 2
Help Desk
Central Monitoring
Central Server 1
Security Server
Internet Network
Digital ID
M- ID
• No duplicated
databases
• Clear data ownership
• Customer orientation
• Personal data
protection
Catalogue of interoperabilty solutions
600 information system descriptions
2500 service descriptions40,000 data objects650 code listsover 900 organisational entities1400 contact personshttps://www.ria.ee/x-tee/fact/#eng
X-ROAD in Faroe lslands: HELDIN
X-ROAD in Kyrgyzstan: TYNDUK
Ukraine: TREMBITA
Greenland: PITU
Some international lessons
• Main challenge is in organization and planning, not the money or technology
• All knowledge should be in the country – can be supported by international experiences
• Local ICT business should be supported by Government. eGov is not academic issue
• Too strong focus on technology and project based actions
• Finance model is not motivating citizens
• eGov methodology might be transferable... not SW or HW
• Impact can be seen in 3-6 years – politicians are not motivated
• Driving forces are unclear• In Estonia, banks and business sector were driving force
Thank You
e-Governance Academy
Rotermanni 8
Tallinn
Estonia
www.ega.ee