eGovernment ProgramKingdom of Bahrain
Mohamed Ali Al QaedCEO, eGovernment Authority
Reform initiatives
Labour Reform Economic Reform(Industrial reform)
Educational Reform(higher education) Juridical Reform Admin. And Civil
Reform
National Economic Development (2030)
Political Reform
eGovernment Vision
“To be the eGovernment leader committed to provide all Government services that are integrated and best-in-class, available to all through their channel of choice helping Bahrain transform as the finest country in GCC to visit, live, work and do business”
“Deliver Customer value through Collaborative Government”
Data CentreData Centre
Government Data NetworkGovernment Data Network
Data SecurityData Security
National Data SetNational Data Set
eOfficeeOfficeCustomsCustomseHealtheHealthEducationEducation
Real EstateReal EstateeProcurementeProcurementG2B GatewayG2B GatewayG2E portalG2E portal
Social Information
Social InformationTourismTourismCase
ManagementCase
ManagementServices GatewayServices Gateway
Enterprise architectureAuthentication (Single Sign on, Smart card)
Enterprise architectureAuthentication (Single Sign on, Smart card)
Mobile gatewayMobile
gatewayNational contact centre
National contact centre
Common service centre
Common service centre
eGovernment portal
eGovernment portaleGovernment
Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
eGovernment Vision
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
0.0480.334eParticipation Index
0.8500.864Human Capital Index
0.3150.334Infrastructure Index
0.4190.520Web Measure Index
0.5280.572UN eGovernment Readiness Index
5342UN eGovernment Readiness Ranking20052008Matrices
0.0480.334eParticipation Index
0.8500.864Human Capital Index
0.3150.334Infrastructure Index
0.4190.520Web Measure Index
0.5280.572UN eGovernment Readiness Index
5342UN eGovernment Readiness Ranking20052008Matrices
Our Achievements VS PromiseseGovernement Leader
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
Our Achievements VS PromisesAll Government Services
Renewal of CR
Labour Compliants
Notification of Tenders
Check status of an eVisa
eVisa sponsor login
eVisa new sponsor
CR application status
Tender related services
Tender's to be opened
Tender's - Live Opening
Tender Awards
Opened Tenders
Future Tenders
Crown Prince Awards
Smart Card Appointment System
Inquiry on Smart Card Appointment
CPR appointment
Bahrain Locator
Agent CPR Access
Health related services
Search for Doctor
List of Hospitals and Pharmacies with their
contact details
Drug Prices
Delivery Date Calculator
Public Libraries on-line Services (Inquiry)
Pay UOB Student Fees
Check your Blood Record
Body Mass Index (BMI) check
Check Appointment
Private Appointment
Health Service Locator
Graduate Exam Results
Accredited Missions in Bahrain
Directory of Bahrain Embassies Abroad
Directory of Foreign Embassies in Bahrain
Flight Arrival and Departure Schedule
Weather and Climate Information
Apply for an eVisa
Payment of Traffic Contravention Fines
Submission of yearly salary updates
Disconnection of MEW Services
Billing Services - additional copies of bills,
enquiries
Payment of Electricity and Water Bills
Submit Meter Reading for Billing
Issue of Building Permits
Payment of Rent for Municipality-owned
Properties
Payment of Municipality Rates from all
Property Owners
Registration Service for Bahraini Abroad
Results of laboratory tests (incl. Radiology
Tests)
eWelfare
National Email Competition
Employer's Account Statement
Municipal Land for Investors
Public Libraries on-line Services
(Reserve/Borrow)
Our Achievements VS PromisesAll Government Services
Renewal of CR
Labour Compliants
Notification of Tenders
Check status of an eVisa
eVisa sponsor login
eVisa new sponsor
CR application status
Tender related services
Tender's to be opened
Tender's - Live Opening
Tender Awards
Opened Tenders
Future Tenders
Crown Prince Awards
Smart Card Appointment System
Inquiry on Smart Card Appointment
CPR appointment
Bahrain Locator
Agent CPR Access
Health related services
Search for Doctor
List of Hospitals and Pharmacies with their
contact details
Drug Prices
Delivery Date Calculator
Public Libraries on-line Services (Inquiry)
Pay UOB Student Fees
Check your Blood Record
Body Mass Index (BMI) check
Check Appointment
Private Appointment
Health Service Locator
Graduate Exam Results
Accredited Missions in Bahrain
Directory of Bahrain Embassies Abroad
Directory of Foreign Embassies in Bahrain
Flight Arrival and Departure Schedule
Weather and Climate Information
Apply for an eVisa
Payment of Traffic Contravention Fines
Submission of yearly salary updates
Disconnection of MEW Services
Billing Services - additional copies of bills,
enquiries
Payment of Electricity and Water Bills
Submit Meter Reading for Billing
Issue of Building Permits
Payment of Rent for Municipality-owned
Properties
Payment of Municipality Rates from all
Property Owners
Registration Service for Bahraini Abroad
Results of laboratory tests (incl. Radiology
Tests)
eWelfare
National Email Competition
Employer's Account Statement
Municipal Land for Investors
Public Libraries on-line Services
(Reserve/Borrow)
Flight Arrival and Departure Schedule
Apply for an eVisa
Payment of Traffic Contravention Fines
Payment of Electricity and Water Bills
Issue of Building Permits
Inflation subsidy
Graduate Exam Results
Renewal of CR
Labour Complaints
Tender related services
CPR appointment
Agent CPR Access
Vital StatisticsVisitors from 160 countriesOver 36 % of new visitorsOver 9 millions visitsAverage time spent – 6 minutes65+ vital services onlineCredit & Debit card paymentOver US 12,000,000 yearly online
payments
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
DR SiteGovernment Data Centre
Government Data Network
Ministry1
Ministry 2
Ministry 3
Hosting servicesGovernment e-mail
Government DNS ServiceGovernment Internet Service
Internet
Laws High Level Policies & Standards
Enterprise Agreements
Our Achievements VS PromisesIntegrated Best in Class
Project Chief
Project Management
Officer
Business Process Team
Technical Team
Service Owner
Business Analyst
QA/Content Manager
System analyst/ Designer
Programmers
Enterprise Architectur
e
EAVisioning
EA Scope & Context
Goals, Objectives
and Requirements
Opportunities and
Solutions
OrganizationalImpact
BenefitsCase
Transformation
Planning
GovernanceImplementation
Our Achievements VS PromisesIntegrated Best in Class
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
Our Achievements VS PromisesAvailable to all
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
All Government
services
Integrated, Best in class
Available to all
Channels of choice
eGovernment Leader
Public Service Delivery
eGovernment Portal
Mobile Portal National ContactCentre
Common Service centre
eMail Phone Fax SMS/WAP
PDAIVRMobileVOIP
Our Achievements VS PromisesChannels of Choice
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
Business process reengineering Business process reengineering
Before
Pay the Insurance at the insurance
company
Stamp the form, pay contraventions
if any
Visit the post office, submit the form,
insurance card and pay the fees
Post office settles the fees through the centralized
system with GDT
Post office forward the form to GDT
GDT process the form, produce the
badge, forward back to Post office
Post office sent the badge to the
customer
After
Pay the Insurance at the insurance
company
Pay the contravention and
reg. fee onlinePost office forward the form to GDT
GDT process the forms online,
produce badge and forward to post
office
Post office settles the fee thro’
centralized clearing system with GDT
Post office sent the badge to the
customer
Visit the post office, submit
the form, insurance
card and pay the fees
Visit the post office, submit
the form, insurance
card and pay the fees
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
LegalThe Electronic Transaction Laws
The Regulations on the Certification Service Providers
The Regulations on the Government Electronic Activities
The Resolution on the Formation of the SCICT
The Telecommunication Laws and related regulations
The National ID Card Laws and Its by-law; and
The Intellectual Property Laws
LegalThe Electronic Transaction Laws
The Regulations on the Certification Service Providers
The Regulations on the Government Electronic Activities
The Resolution on the Formation of the SCICT
The Telecommunication Laws and related regulations
The National ID Card Laws and Its by-law; and
The Intellectual Property Laws
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
Capacity BuildingProject management
Vendor management
Outsourcing
Business communication
Courses for Judiciary
Customer services orientation course
Capacity BuildingProject management
Vendor management
Outsourcing
Business communication
Courses for Judiciary
Customer services orientation course
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
Marketing & Awareness
Marketing & Awareness
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
International Events
International Events
INFOCONNECT INFOCONNECT ––KUWAIT 2007KUWAIT 2007
GITEX 2007GITEX 2007
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
eGulf – GCC wide eGovernment initiative
•GCC wide eGovernment awards
•Standards & Policies
•Common Services
eGulf – GCC wide eGovernment initiative
•GCC wide eGovernment awards
•Standards & Policies
•Common Services
Provisioning of
Common Services on Web
Portal
Integration and Linking of Services
on Web Portal
Integration and Linking of the Service Delivery
Channels
20152008
eGulf Vision
Provisioning of Common
Services on Web Portal
Integration and Linking of Services
on Web Portal
Integration and Linking of the Service Delivery
Channels
20152008
Provisioning of Common
Services on Web Portal
Integration and Linking of Services
on Web Portal
Integration and Linking of the Service Delivery
Channels
20152008
eGulf Vision
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
International Benchmarking
International Benchmarking
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
Programme Management
Programme Management
PMO managed by
PwCAdvisor
SCICT
TCICT
CEO
Policies & BPR Directorate
Human & Financial Capacity Building
Directorate
Services & Channel
Enhancement Directorate
Marketing & Awareness Directorate
Task team in ministries
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
eGovernment Authority functions
eGovernment Authority functions
Core(Program Level)
Strategize
Undertake
Coordinate
Support (Project Level)
Enable(Capacity Balancer)
Project Design & Development
Project & Risk management
PPP/Private financing initiatives
Bid process management
Project Preparation
Service Integration
Capacity Building
Project definition and monitoring
Project Prioritization
Enterprise Architecture
Government Process Reforms
Monitoring & Evaluation
Marketing & Awareness
Knowledge management
Technical assistance
Financial restructuring
Core & Support infrastructure
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
eGovernment Workgroups
Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment
Ensure the e-service compliance with the eGovernment policies and procedures
Define Service business / technical high -level requirements for e-enablement
Develop the project plan, budget and overseeing the project implementation
Conduct process reengineering, change management and capacity building
Develop all services related business document as per the guidelines of the eGovernment Authority standards
Development of the service and support in operationalising the eService
eGovernment Workgroups
Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment
Ensure the e-service compliance with the eGovernment policies and procedures
Define Service business / technical high -level requirements for e-enablement
Develop the project plan, budget and overseeing the project implementation
Conduct process reengineering, change management and capacity building
Develop all services related business document as per the guidelines of the eGovernment Authority standards
Development of the service and support in operationalising the eService
eGovernment Authority – Enabling the vision
eGovernment Authority
BPR & Legal
Capacity Building
Marketing & Awareness
International Events
International Benchmarking
Programme management
Monitoring & Evaluation
eGovernment Customer Satisfaction Survey
eGovernment Customer Satisfaction Survey
26%
74%
YesNo
93%
7%
SatisfiedDissatisfied
Service Awareness Satisfaction Levels
90%
5% 5%
Will useWill not useCant say
Repeat Usage Portal Usage Monitoring
eGovernment Authority - Creating an enabling environment
Infrastructure for eGovernment• High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per
100 inhabitants
• Reasonable PC penetration - 70% of the households have one or more PCs with 14.6%
having laptops
• Availability of high bandwidth internet connectivity- 52% house holds have internet of which
95% have broad band
ICT education strategy• Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for
ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment
• Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens
• Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement
• Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform
• Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supportedSupport in overall economic development
Infrastructure for eGovernment• High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per
100 inhabitants
• Reasonable PC penetration - 70% of the households have one or more PCs with 14.6%
having laptops
• Availability of high bandwidth internet connectivity- 52% house holds have internet of which
95% have broad band
ICT education strategy• Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for
ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment
• Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens
• Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement
• Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform
• Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported
• Support in overall economic development
eGovernment Authority - Creating an enabling environment
PC penetration programme• A unique concept for providing PCs and internet for all• Partnered with Private parties for providing PC to students under the CSR scheme• Ministry of Finance scheme for all government employees • PPP venture to provide PCs and internet to all citizens
Customer charter:
PC penetration programme• A unique concept for providing PCs and internet for all• Partnered with Private parties for providing PC to students under the CSR scheme• Ministry of Finance scheme for all government employees • PPP venture to provide PCs and internet to all citizens
Customer charter:
eGovernment Authority - UN Ranking – An Introspection
International Benchmarking – UN Ranking over the yearsInternational Benchmarking – UN Ranking over the years
Clear Vision
Production
Strategy
Infrastructure
Connected eServices
Multi Service delivery Channels
Identification of customer segments
Marketing
Comprehensive Marketing & Awareness Programmes
PPP
Consumption
Availability of access tools for using eServices
Capacity Building
Continuous Evaluation and improvements
Conclusion
Thank you