eircom AssureNet

eircom AssureNetManaged network services for better business performanceManaged network servvices for better business performance

2 eircom AssureNet

Business today demands more

The most effective organisations in the world are successful because they respond to the specifi c challenges facing them in their industries.

Meeting these extraordinary challenges requires focus. eircom AssureNet, our managed network service, offers you an IT partnership that gives you back that freedom to focus on your own business challenges.

Your productivity and your people are more dependent than ever on your underlying communications network. eircom AssureNet is a managed network service that provides the predictable, high-performance network your business demands.

From credit control to customer relationship management, we focus on your most critical functions. We make it easier for you to give the essential business functions top priority – because we not only manage the communications network those functions depend on, we manage it in a way that makes business sense to you.

2 eircom AssureNet

The most effective organisations in theworld are successful because they respondto the specifi c challenges facing them in their industries.

Meeting these extraordinary challengesrequires focus. eircom AssureNet, our managed network service, offers you an IT partnership that gives you back that freedomto focus on your own business challenges.

Your productivity and your people are more dependent than ever on your underlying communications network. eircom AssureNetis a managed network service that providesthe predictable, high-performance network your business demands.

From credit control to customer rrelationshipmanagement, we focuus on yourr most criticcal functions. We make it easier forr you togive the essential businness functtiions toppriority – because we nnot only mmmanage thee communications netwwork thosee functions depend on, we managge it in a wwway that maakesbusiness sense to you.

eircom AssureNet 3

More visibility

Imagine if, at a glance, you could check the network health of key business activities like invoicing, credit card transaction processing, or your contact centre. That’s the vision that inspired eircom AssureNet. We build your managed network service customised for your business priorities – and we give you continual visibility into the service, so you can see clearly how your network investment is supporting your operational activities.

More control

eircom AssureNet delivers better control of the underlying network that drives your key activities. We proactively monitor and manage all the interconnected components on your business network that impact your key business areas. Our engineers rapidly recognise and resolve problems, such as slowly responding business applications, network outages or hardware failures across your ICT estate.

You’re also empowered to keep your business colleagues informed and manage their expectations, with frequent, proactive updates from our engineering team on the actions we are taking to resolve issues.

More assurance

eircom AssureNet is built around a simple principal: you decide the business activities that need greatest protection against network disruption; we’ll help you deliver that assurance. ICT estates are growing more complex and more business-critical. We’ll help you achieve the calibre of network performance that enables better business performance.

eircom AAssureNet 3

More visibility

Imagine if, at a glance, you could check the network health of key business activities like invoicing, credit card transaction processing,or your contact centre. That’s the vision that inspired eircom AssureNet. We build yourmanaged network service customised for your business priorities – and we give you continualvisibility into the service, so you can see clearlyhow your network investment is supporting your operational activities.

More control

eircom AssureNet delivers better control ofthe underlying network that drives your keyactivities. We proactively monitor and manage all the interconnected components on yourbusiness network that impact your key businessareas. Our engineers rapidly recognise andresolve problems, such as slowly responding business applications, network outages or hardware failures across your ICT estate.

You’re also emppowered too keep youur business colleaggues informmed and mmanage their expectations, with frrequent, prroactiveupdates from ouur engineeeering team on the actions we are ttaking to rreesolve issues.

More assurance

eircom AssureNeet is built aaaround a simmple principal: you deecide the bbbusiness acttivitiesthat need greateest protecttion againstt network disruption; we’ll hhelp you deeliverthat assurance. IICT estateess are growiingmore complex and more bbusiness-critical. We’ll help you achieve thee calibre of network performance thaat enabless better bussiness performance.

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Contents & quick links

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eircom AssureNet 5

Contents at a glance

Overview of eircom AssureNetKey features – tailored for you 06A business-focused managed network service 09Real benefi ts for your business 10

24 × 7 × 365 serviceSkilled engineers on site, around-the-clock 12A single point of contact through to resolution 14Powerful reporting capabilities 16

Why eircom AssureNetCustomers trust eircom AssureNet 20Meet our team 22Why choose eircom? 26

eircom AAssureNet 5

Contents at a glance

Overview of eircom AssureNetKey features – tailored for you 06A business-focused managed network service 09Real benefi ts for your business 10

24×7×365 serviceSkilled engineers on site, around-the-clock 12A single point of contact through to resolution 14Powerful reporting capabilities 16

Why eircom AssureNetCustomers trust eircom AssureNet 20Meet our team 22Why choose eircom? 26

6 eircom AssureNet

Key features – tailored for you

A managed network service for your needs

eircom AssureNet is designed to address the issues that our customers tell us pose the biggest challenges to their business.

• Tailored to your business priorities

• Faster resolution times and fewer outages

• Better confi guration management

• Performance reports that are business-relevant

• A partnership model you control

Tailored to your business priorities

We tailor your managed network service around the critical business functions you defi ne. This means it’s easier for you and your management team to see how your investment in network infrastructure is being utilised to drive vital, revenue-impacting business functions.

Our monitoring and our remediation of incidents on your network are all governed by your business priorities, so you can rest assured that network events impacting your critical business functions are always recognised quickly and resolved fi rst.

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A managed networkservice for your needs

eircom AssureNet is designed to address theissues that our customers tell us pose the biggest challenges to their business.

• Tailored to your business priorities

• Faster resolution times and fewer outages

• Better confi guration management

• Performance reports that are business-relevant

• A partnership model you control

Tailored to your businesss priorities

We tailor your managed networkk service aroound the critical business funnctions youu defi ne. Thismeans it’s easier for youu and yourr managemeent team to see how your investmentt in networkk infrastructure is being uutilised to dddrive vital, revenue-impacting business functtions.

Our monitoring and ouur remediattion of incidents on your network are all ggoverned bby your business priorities,, so you caann rest assurredthat network events immpacting yoour criticalbusiness functions are aalways recoognised quiickly and resolved fi rst.

Faster resolution times and fewer outages

Using predictive analysis and event correlation, our engineering team can pro-actively recognise and resolve issues before they impact your network performance and your business. The service incorporates next-generation network management technology that focuses our remediation on incidents with the greatest potential impact on your operations. False positives are reduced and resolution times are faster, protecting your business continuity.

Better confi guration management

We understand how important it is to our customers to keep track of and better control the confi guration fi les which manage all their network attached devices.

The devices and processes that make up your network are not static. The confi gurations must be changed from time to time as software is updated or as greater or lesser levels of openness are required on parts of the network.

We keep a running record of changes to your device confi gurations. This means signifi cant time savings for your busy IT team, in the event that network problems arise and you need to consult or roll back to an earlier confi guration. We will also raise and escalate an alert on any unauthorised confi guration changes.

Connaught

Leinster

MNS08-sligo-bip-dsl

MNS03-cavan-bip-dsl

MNS04-athlone-bip-dsl

MNS07-galway-bip-dsl

MNS06-limerick-bip-dsl

MNS01-hq-bip-dsl

MNS20-madrid-bip-dsl

MNS05-waterford-bip-dsl

MNS09-cork-bip-dsl

MNS17-warsaw-bip-dsl

MNS18-berlin-bip-dsl

MNS19-paris-bip-dsl

MNS16-london-bip-dsl

MNS15-manchester-bip-dsl

MNS14-glasgow-bip-dslMNS02-dundalk-bip-dsl

MNS12-belfast-bip-dsl

MNS01-hq-6509

Si

eircom AssureNet 7

Network map

Faster resolution times and fewer outages

Using predictive analysis and event correlation, our engineering team can pro-actively recognise and resolve issues before they impact yournetwork performance and your business. The service incorporates next-generation network management technology that focusesour remediation on incidents with the greatest potential impact on your operations. Falsepositives are reduced and resolution times arefaster, protecting your business continuity.

Better confi gurationn maanagement

We understand how immportant itt is to our customers to keep track of and bbeetter controol the confi guration fi les wwhich mannnage all their network attached devicces.

The devices and processses that mmaake up youur network are not static. The confi gggurations mmust be changed from time tto time as ssoftwareis updated or as greater or lesser leevels of openness are required oon parts offf the netwoork.

We keep a running reecord of chhanges to your device confi guraations. Thiss meanssignifi cant time savinggs for youur busy IT team, in the event thaat networrkk problems arise and you need too consult ooor roll backk to an earlier confi guratioon. We wwill also raiseand escalate an alert on any unnnauthorisedd confi guration changees.

Connaught

Leinsterter

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MNS04-athlone-bip-dslMNS04-athlhl sMNS04-athlone-bip-dslM

MNS0S07-galway-bip-dslSSMN


MNS01-hq-bip-dsl

MNNS20-madrid-bbip-dslMNNS20-madrid ip-dsl

MNS05-waterford-bip-dslMMNS05-waterford-bip-dslM -d

MNS09-cork-bip-dslMNS09-cS09-cork-bip-dsS00NS09-cork-bip-dslMN d0 -

MMNS17-warsaw-bbip-dslMNSS -warsa bbip-dsSN 17-warsa ip-dslNMMM ip-d

MNNS18-berlin-bipp-dsl

MNNS19-paris-bipp-dslMNNS19-paris-bipp-dsl

6- oo -biip-ooMNS16-l do p-dl nn6- nn iip-dsl6MNS16-loondonn-biip-dsl6-loon

MNS15-mmanchhestter-bip-dsl

MNS14-gglasgoow-bbip-dslMNS14-gg ip-dslk-bip-dslkaldaldMNS02-dundMN -d02 d dsl

fast-bip-dslMNS12-belfast-bbMN bip-dsbtt ip-dslMNM -bip-d- i

MNS01-hq-65090901-hq-6qq 990001-hq-65h1-hqq 0001-hq-65099

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eircom AAssureNet 7

Network mapetwork map

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Performance reports that are business-relevant

eircom AssureNet makes it easier for you to report on and monitor your network performance and health. One screen gives an overview of your network at a glance, and it’s easy to drill down if you need further detail. Generate the reports you want, in a way that’s meaningful to you and your business colleagues.

A partnership model you control

You decide the extent to which you’d like to out-task network monitoring and management responsibilities. Based on time of day or criticality of the business function, you can choose from our different service tiers, which offer increasing levels of oversight by our engineers.

We can continuously verify that all of your critical components are connected, or we can go further to verify performance, useful if a vital business application is functional, but isn’t operating optimally for your colleagues.

8 eircom AssureNet

Performance reports that are business-relevant

eircom AssureNet makes it easier for youto report on and monitor your networkperformance and health. One screen gives anoverview of your network at a glance, and it’s easy to drill down if you need further detail. Generate the reports you want, in a waythat’s meaningful to you and your businesscolleagues.

A partnership modell you control

You decide the extent to which yyou’d like to out-task network monitoorring and management responsiibilities. Baased on timmeof day or criticality of tthe busineesss functionn, you can choose from oour differeennt service tiers, which offer increeasing leveels of oversightby our engineers.

We can continuously vverify that aall of your critical components arre connectteed, or we ccan go further to verify performancee, useful if aavital business application is funccttional, butisn’t operating optimally for youurr colleaguees.

eircom AssureNet 9

eircom AssureNet is designed to deliver you a business-centred, holistic view of how your enterprise network is performing.

We identify your business-critical functions and build your service around it, including our monitoring, management and remediation activities, as well as all reporting.

At the beginning of our managed network service engagement with you, we work closely with you to understand each of your critical business functions and their relative priority to your organisation.

Our engineers then create a detailed map of all the network components that support those business functions, including software applications, switches, routers and all pertinent network connections.

We continually monitor all components in the map, proactively alerting you when issues arise and commencing remediation in line with your business priorities.

All our monitoring, management and remediation activity is tied to the critical business functions you defi ne.

We also continually measure performance of your critical business process by running synthetic transactions across your network - for example, simulating an activity such as a customer credit card transaction – which we monitor for speed and quality end to end.

The benefi t to your organisation is better continuity in your critical operations and assurance that we’re focussed on the parts of your business that matter most to you.

A business-focused managed network service

eircom AAssureNet 9

eircom AssureNet is designed to deliver youa business-centred, holistic view of how your enterprise network is performing.

We identify your business-critical functions and build your service around it, including ourmonitoring, management and remediationactivities, as well as all reporting.

At the beginning of our managed networkservice engagement with you, we work closely with you to understand each of your critical business functions and their relative priority toyour organisation.

Our engineers then create a detailed mapof all the network components that supportthose business functions, including software applications, switches, routers and allpertinent network connections.

We continually mmonitor alll components inthe map, proactively alertinng you when issues arise and commeencing remmmediation in line with your busineess prioritiees.

All our monitorinng, managggement andd remediation actiivity is tiedd to the critical business functioons you deefifi ne.

We also continually measuuure performmanceof your critical business prroocess by ruunning synthetic transacctions acroooss your network - for example, simmulating annn activity suuch as a customer credit card transsaaction – which wemonitor for speeed and quaality end too end.

The benefi t to yoour organissation is beetter continuity in youur critical oooperations aandassurance that wwe’re focuusssed on thee parts ofyour business that matter mmost to yoou.

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Business

Standardise and control operating costs• Improve return on IT investment• Move from a capital expenditure intensive • to an operational expenditure model for network investmentProtect performance of critical business • functions such as invoicing, contact centre and key databasesAlign IT and business colleagues as strategic • partnersImprove business agility by focusing IT • resources on strategic projects

Operations

Support business continuity during • disruptive eventsImprove access to business applications for • mobile and remote workersKeep all stakeholders actively informed • during network incidentsEnsure that restoration of business-critical • services is always prioritised

Real benefi ts for your business

AssureNet from eircom is an IT partnership that benefi ts your organisation across a range of key business areas:

10 eircom AssureNet

Business

Standardise and control operating costs• Improve return on IT investment• Move from a capital expenditure intensive•to an operational expenditure model fornetwork investmentProtect performance of critical business • functions such as invoicing, contact centreand key databasesAlign IT and business colleagues as strategic • partnersImprove business agility by focusing IT •resources on strategic projects

Operations

Support business coontinuity dduuring•disruptive eventsImprove access to bbusiness appplications ffor •mobile and remote workersKeep all stakeholdeers actively iinformed•during network incidentsEnsure that restorattion of bussiiness-criticaal •services is always prrioritised

AssureNet from eircom is an IT partnership that benefi ts yoourorganisation across a range of key business areas:

eircom AssureNet 11

Technology

Increase stability and predictability of the • network Reduce time spent on diagnostic and fi x • activity24-hour proactive resolution of incidents, • following ITIL processesRapidly generate network performance • reports Devote more time to strategic IT projects• One IT partnership manages multiple IT and • telecom suppliersReduce false positives and accelerate • resolution time with event correlation and predictive analysis

Financial

Better cost control management• Consolidation of vendors provides greater • economies of scaleMove from a capital expenditure model to • an operational expenditure modelMakes the IT budget more predictable• Guarantees performance of critical fi nancial • processes such as invoicing

Technology

Increase stability and predictability of the• network Reduce time spent on diagnostic and fi x •activity24-hour proactive resolution of incidents, • following ITIL processesRapidly generate network performance •reports Devote more time to strategic IT projects• One IT partnership manages multiple IT and • telecom suppliersReduce false positives and accelerate•resolution time with event correlation andpredictive analysis

Financial

Better cost control mmanagemeent•Consolidation of veendors provvides greateer•economies of scale

eircom AsssureNet 11

Move from a capitaal expendittuure model tto •an operational expeenditure mmoodelMakes the IT budgeet more preedictable•Guarantees performmance of ccrritical fi nancial •processes such as innvoicing

12 eircom AssureNet

Customers increasingly expect that the services you offer should be available 24 hours a day. But it’s challenging for organisations to recruit, retain and afford the level of networking skills in-house to meet those expectations.

eircom AssureNet is the fi rst managed service of its kind from eircom that offers you local, 24-7, engineering resources to detect and resolve business impacting incidents on your business network, available on an operational expenditure basis.

Our Customer Response Centre (CRC) is staffed 24 hours a day, 365 days a year. When you contact the eircom CRC, you’re speaking with an engineer who can diagnose and usually resolve your question on the spot. 95% of all identifi ed incidents are resolved by our level 1 engineering team. The remaining incidents are escalated to Level 2 and Level 3 engineers as required until the issue is cleared to your satisfaction.

The up-to-date knowledge of our experienced engineers, and our ITIL processes, are your assurance that any network incident will be rapidly acted on and addressed.

Where there is a recurring incident on your network, our problem management process lets us ascertain the root cause. This proactive management of your network performance facilitates continuous improvement and optimisation in your business-critical network.

Skilled engineers on site, around-the-clockCustomers increasingly expect that the servicesyou offer should be available 24 hours a day.But it’s challenging for organisations to recruit,retain and afford the level of networking skills in-house to meet those expectations.

eircom AssureNet is the fi rst managed serviceof its kind from eircom that offers you local,24-7, engineering resources to detect and resolve business impacting incidents on yourbusiness network, available on an operational expenditure basis.

Our Customer Responsse Centre (CRC) is staaffed24 hours a day, 365 daays a year. WWWhen youcontact the eircom CRCC, you’re ssppeaking wiithan engineer who can ddiagnose aannd usually resolve your question oon the spoott. 95% of aallidentifi ed incidents aree resolved bbby our level 1 engineering team. Thee remaininggg incidents are escalated to Level 2 and Level 3 eengineers ass required until the issuee is cleared ttoyour satisfaction.

The up-to-date knowleedge of ouurr experiencced engineers, and our ITILL processess,, are yourassurance that any netwwork inciddent will be rapidly acted on and adddressed.

Where there is a recurrring incidennt on your network, our problem managemmeent processs lets us ascertain the rooot cause. TThis proactivve

12 eircom AssureNet

management of your nnetwork peeerformancee facilitates continuous immprovemeeent andoptimisation in your buusiness-crittical networrk.

eircom AssureNet 13

Problem management driving network effi ciencies

Where there is a recurring incident on your network we will instigate our problem management process as part of your managed service to ascertain root cause analysis and subsequent remediation. This proactive management of your network performance facilitates continuous improvement and subsequent network optimisation.


Where there is a recurring incident on yournetwork we will instigate our problemmanagement process as part of your managed service to ascertain root cause analysis andsubsequent remediation. This proactive management of your network performancefacilitates continuous improvement and subsequent network optimisation.

14 eircom AssureNet

We understand how important the human touch is when it comes to resolving an issue on the network that supports your business. One of the strengths of our service is our extensive use of intelligent automated systems, which manage activities such as automatic communication to you that an issue has been detected and remediation has commenced.

We also provide you with a named individual who will manage any incident right through until resolution. Our proactive communication with you allows you to manage the expectations of your colleagues, particularly where critical business functions havebeen impacted.

A single point of contact through to resolutionWe understand how important the human touch is when it comes to resolving an issueon the network that supports your business.One of the strengths of our service is our extensive use of intelligent automated systems,which manage activities such as automatic communication to you that an issue has beendetected and remediation has commenced.

We also provide you wiith a nameedd individuaalwho will manage any inncident rigghht throughuntil resolution. Our prooactive commmunicatioonwith you allows you to manage thhe expectattions

14 eircom AssureNet

of your colleagues, partticularly wwhhere criticall business functions haveebeen impacted.

eircom AssureNet 15

Everything we do to manage and resolve incidents on customer networks is governed by the IT Infrastructure Library. Through our ITIL framework and ISO 20000 accreditation, you can be reassured of the highest level of professionalism and rigor.

According to the eircom AssureNet service level agreement you choose, we will immediately report any incidents to you and will begin remediation on any impairment in the function of your enterprise network.

Our 24-7 engineering resources are an excellent way to provide affordable protection for your business infrastructure. A number of eircom customers choose eircom AssureNet Out of Hours, allowing them to supplement their in-house resources during periods such as weekends or holidays.

Proactive incident resolution

Out of hours cover means better business protection

With eircom AssureNet Out of Hours, our engineers can take care of your network when your resources may be limited, including evenings, weekends and holiday periods.


Everything we do to manage and resolve incidents on customer networks is governed by the IT Infrastructure Library. Through our ITIL framework and ISO 20000 accreditation, you can be reassured of the highest level of professionalism and rigor.

According to the eircom AssureNet service levelagreement you choose, we will immediatelyreport any incidents to you and will beginremediation on any impairment in the functionof your enterprise network.

Our 24-7 engineering rresources aare an excellentway to provide affordabble protecttion for youur business infrastructure.. A numbeerr of eircom customers choose eircoom AssureNNet Out of Hours, allowing them tto supplemment their in-house resources duriing periodss such as weekends or holidays.

Out of hhoours coveer meeeans better buusinesss prottectiooon

With eeircommm AssureNNetOut off Hourrs, ourengineeers ccaan takecare oof your networkk when your rresources may bbe limiitted,includding evvenings, weekeends aand holidaayperiodds.

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eircom AssureNet has a range of reporting options, from an at-a-glance business view to a more technologically-focussed dashboard.

Self-serve reports are available in near real-time through a dedicated customer portal. These reports can be customised from a library of templates to meet your specifi c business requirements.

In addition, a monthly performance reporting pack is issued outlining how your network is performing for the previous period by critical business function.

Finally, for customers who require ongoing consultation, an eircom CCIE engineer reviews the capabilities and fi ndings from monthly reports, culminating in a regular face-to-face meeting, with an appropriate plan of action for ongoing improvements and optimisation in your network.

Powerful reporting capabilities

16 eircom AssureNet

eircom AssureNet has a range of reporting options, from an at-a-glance business view to amore technologically-focussed dashboard.

Self-serve reports are available in near real-time through a dedicated customer portal. These reports can be customised from a library of templates to meet your specifi cbusiness requirements.

In addition, a monthlyy performaancereporting pack is issueed outlininngg how yourr knetwork is performing for the preevvious periood by critical business funcction.

Finally, for customers wwho requiree ongoing consultation, an eircomm CCIE ennggineerreviews the capabilitiees and fi nddings from monthly reports, culminnating in aa regularface-to-face meeting, wwith an apppropriateplan of action for ongooing improvvvements anndoptimisation in your neetwork.

eircom AssureNet 17

Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30

Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26

Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26


Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26



Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26


Network Dashboards

Type:

! Ann Description Source # Impact Details Last Seen

Open To: Severity: For:now all allFrom: no limit Count: 1

InSight Center Explorer Events Maps Reports Tools Administration Preferences Help


1

Status Summary

Views

National WideArea Network 0 0 01 195.7% 0 0N/A 12

Data Centre 0 0 00 0100.0% 0 0N/A 8

International WideArea Network

0 0 01 195.7% 0 0N/A 7

All Devices 0 0 00 095.7% 0 0N/A 2500

ServicesServicestatus Devices

Current Reachability

Open Events

ToolsCritical Severe Minor Major Info Total

Munster

MNS10-letterkenny-bip-dsl


MNS05-waterford-bip-dsl

MNS17-warsaw-bip-dsl


MNS13-derry-bip-dsl

The home screen is fully confi gurable to include your network map and priortised areas that are specifi c to your business. With this view you can see your network map, details of current events and a status summary.

Home screen

Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help

mns02-bip-dundalk-reach

mns01-bip-hq

mns01-bip-hq

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[6/6] Compaq 1 Rack 2

[8/6] Snap Manager Rack 3

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[8/12] MNSDUBFPO1 Rack 2 Management Level: Full (MgmtPort Only Certified: Certified CISCOManufacturer

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mns03-bip-cavan-reach

mns09-bip-cork-dsl

mns07-bip-galway-dsl

Browse Drop Box

Key Metrics

Ports

General Info

Events

No open events (View Event History)

CPU% Memory% Latency (ms)CPU% Latency (ms)

24.8%16% 4 ms

Showing all 23 ports

CPU Utilization% Memory Used%

07:00

100%

50%

0%

20

10

5

15

0

100%

50%

0%08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

ICMP Latency (ms)

This enables you to see all devices and associated eventsalong with key metric performance.

Explorer view : provides a view of devices managed by the service

17 eircom AssureNeteircom AssureeNet 17

Port Outbound Discar MNS01-hq-6509 [ 66/2 outDiscards=100.00 ( 27--AAug-2012 10:06:30

Port Utilization High MNS01-letterkenny--bip inUtil=88.118 (thresho 27--AAug-2012 10:05:26

Port Outbound Discar MNS01-hq-6509 [ 66/2 inUtil=88.118 (thresho 27--AAug-2012 10:05:26


Port Utilization High MNS01-letterkenny--bip inUtil=88.118 (thresho 27--AAug-2012 10:05:26



Port Utilization High MNS01-letterkenny--bipPort Utilization High MNS01-letterkenny--bip inUtil=88.118 (thresho 27--AAug-2012 10:05:26inUtil=88.118 (thresho 27--AAug-2012 10:05:26


Network Dashboards

Type:

! Ann Description Source ## Impaact Details LLast Seen

Open To: Severityy: Foor:now all allFrom: no limit Count: 1

InSight Center Explorer Events Maps Reports Tools Administration Preferences Help


1

Status Summary

Views

National WideArea Network 0 0 01 195.7% 0 0N/A 12

Data Centre 0 0 00 00100.0% 0 0N/A 8

International WideArea Network

0 0 01 1195.7% 0 0N/A 7

All Devices 0 0 00 0095.7% 0 0N/A 2500

ServicesServicestatus Devices

Currrent Reachability

Open Eveents

ToolsCCritical Severe Minor Major Info Toottal

Munster

MNS10-leMNS10-letterkenny-bip-dslMM


MNS05-waterford-bip-dslM ds

MNS17-warsaw-bip-dslMNS1M


MNS13-derry-bip-dsl

The home screen is fully confi gguraablle to include youuurnetwork map and priortised arreass thhat are sppecifi c tto your business. With this view you caan sseee your nettwork mmap, details of current events and a stattuss summarry.

Home screen



mns01-bip-hq

mns01-bip-hq








[6/6] GVPN_Router





[8/12] MNSDUBFPO1 Rack 2 Management Level: Full (MgmtPort Only Certified: Certified CISSCOManufacturer

mns011-bip-london

mns08-bip-sligo


mns09-bip-cork-dsl


BrowseBrowse Drop BoxDrop Box

Key Metrics

Ports

General Info

Events


Memory%CPU%CPU% Latency (ms)Latency (ms)

24.8%16% 4 ms

Showing all 23 ports

CPU Utilization% Memory Used%

07:00

100%

50%

0%

20

10

5

15

0

100%

50%

0%08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

ICMP Latency (ms)

This enables you to see all deviices annd associaated evventsalong with key metric performmancce.

Explorer view : provides a view of devicesmanaged by the service

17 eircom AssureNet


Type (IANA): Ethernet Operational Status: upInterface Description: [8/2] GVPN_Router

Browse Drop Box

Key Metrics

General Info

Events


Active Avail%

100%

Inbound Utilization%

1.9%

Outbound Utilization%

15.9%

Inbound Fault%

0%

Outbound Fault%

0%

Inbound Discards%

No Data

Outbound Discards%

No Data

Active Oper Status Availability Inbound Utilization% Outbound Utilization% Inbound Fault%

Outbound Fault% Inbound Discards% Outbound Discards%

07:00

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

07:00 08:00 09:00 10:00


mns01-bip-hq

mns01-bip-hq








[6/6] GVPN_Router





[8/12] MNSDUBFPO1 Rack 2

mns011-bip-london

mns08-bip-sligo


mns09-bip-cork-dsl


From the device screen you can drill down further to view your network at interface level. This provides a more detailed insight into the health of a device, helping to pinpoint problems before they affect service.

Integrated Flow Analysis:

netflow for gi0/0.10 router-dub

No data available

ne

ESP AH Unknown igabitEthernetU/1.1U on mnsU1-router-bcy[Gi0/0]GigabitEthernet0/0 mns01-router-bcy

ifindex:0 on 95.45.218.90

smtp set

16.0M14.0M12.0M10.0M8.00M6.00M4.00M2.00M 0

32.0M28.0M24.0M20.0M16.0M12.0M8.00M4.00M 0

2221184

Flow Summary router-bcy netflow or gi 1.10 router-bcy

Flow Summary

Click to view the flow analysis page09:50 10.00 10:10 10:20 09:50 10.00 10:10 10:20


Gain a better understanding of traffi c fl ow analysis and traffi cvolumes across your network via the netfl ow screens andreports. Netfl ow is useful in identifying network congestionand applications consuming a high percentage of bandwidth.

18 eircom AssureNet


Type (IANA): Ethernet Operatioonal Stattus: uupInterface Description: [8/2] GVPN_Router

BrowseBrowse Drop BoxDrop Box

Key Metrics

General Info

Events


Active Avail%

100%

Inbound Utilization%

1.9%

Outbound Utilization%

15.9%

Inbound Fault%

0%

Outbound Fault%

0%

Inbouund DDiscards%

No DData

Outbound Discards%

Noo Data

Active Oper Status Availability Inbound Utilization% Outbound Utilization% Inbound Fault%

Outbound Fault% Inbound Discards% Outbound Discards%

07:00

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%

50%

0%

100%%

50%%

0%%08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00

07:00 08:00 09:00 10:00


mns01-bip-hq

mns01-bip-hq








[6/6] GVPN_Router





[8/12] MNSDUBFPO1 Rack 2

mns011-bip-london

mns08-bip-sligo


mns09-bip-cork-dsl


From the device screen you can drill down furthher to view your network at interface leevell. TThis providdes a mmmore detailed insight into the health oof a deevice, helpping too pinpoint problems before they aaffecct service.


ESP AH Unknown iggabitEtherrnetU/1.1U on mnsU1-router-bcy[Gi0/0]GiggabitEthernett0/0 mns01-router-bcy

ifindex:0 on 955.45.218.990

smtp set

16.0M14.0M12.0M10.0M8.00M6.00M4.00M2.00M 0

32.0M28.0M24.0M20.0M16.0M12.0M8.00M4.00M 0

2221184

Flow Summary router-bcy netflow or gi 11.100 router-bcy

Flow Summary

Click to view the flow analysis page09:50 10.00 10:10 10:20 09:50 10.00 10:10 10:20


Gain a better understanding of traffifi c flfl oww analysiss and ttrraffi cvolumes across your network via thee neetflfl ow screeens andddreports. Netfl ow is useful in identifyying neetwork coongesttionand applications consuming a high pperccenntage of bbandwwwidth.

18 eircom AssureNet


4416

11816

5247

25

257

445

139

17000

5000

80

Device:

Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, IP Precedence) Protocol Port

Interval: Chart style: Top-N:

Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy

16998

1806

16996

47159

1984

161

1670

17002

Port

83.5K

83.5K

61.6K

24.0K

17.1K

15.8K

12.1K

9.17K

8.09K

6.13K

2.78K

2.92K

3.25K

3.30K

3.86K

4.03K

4.62K

5.66K

Average bps

Flow Analysis

Last 4 daysmns01-router-bcy Pie 20 Add to flow dashboard


All of the reports are easily confi gurable into differing charttypes and can be saved and exported for future use.

ESP 8.65M

17.0M

16.0M

15.0M

14.0M

13.0M

12.0M

11.0M

10.0M

9.00M

8.00M

7.00M

6.00M

5.00M

4.00M

3.00M

2.00M

AH 1.14M

Unknown 227k

smtp 214K

set 33.6k

capwap-data 30.9k

www-http 28.0k

microsoft-ds 9.94k

commplex-main 8.77k

connected 5.19k

Device:

Breakdown:Interface ApplicationHost tion) QOS (All, DSCP, IP Precedence) Protocol Port


Selected Filters: [Gi0/1.1] GigabitEther ter=bcy

h323gatestat 605

domain 658

vinainstall 1.38k

ICMP 1.59k

snmptrap 1.85k

netbios-ns 2.37k

bb 3.90k

snmp 3.94k

Application Average bps

Flow Analysis

5 minute samples Last 30 minutes Last hour Last 2 hours1 hour samples Last 4 hours Last 8 hours Last 24 hours Last 2 days6 hour samples Last 4 days Last week1 day samples All

Last 30 minutesmns01-router-bcy Stacked Area 5 Add to flow dashboard


Application traffi c fl ows can be viewed by hour,day and week – in this image you can see traffi c fl ows on an application during the “last 30 minutes”.

eircom AssureNet 19


4416

11816

5247

25

257

445

139

17000

5000

80

Device:

Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, P IP Precedence) Protocol Port


Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy

16998

1806

16996

47159

1984

161

1670

17002

Port

83.5K

83.5K

61.6K

24.0K

17.1K

15.8K

12.1K

9.17K

8.09K

6.13K

2.78K

2.92K

3.25K

3.30K

3.86K

4.03K

4.62K

5.66K

Averagee bbps

Flow Analysis

Last 4 daysmns01-router-bcy Pie 20 Add to flow dashboard


All of the reports are easily confi guurabblee into diffeering ccharttypes and can be saved and exporrtedd foor future uuse.

ESP 8.65M

17.0M

16.0M

15.0M

14.0M

13.0M

12.0M

11.0M

10.0M

9.00M

8.00M

7.00M

6.00M

5.00M

4.00M

3.00M

2.00M

AH 1.14M

Unknown 227k

smtp 214K

set 33.6k

capwap-data 30.9k

www-http 28.0k

microsoft-ds 9.94k

commplex-main 8.77k

connected 5.19k

Device:

Breakdown:Interface ApplicationHost tion) QOS (All, DSCP, P IP Precedence) Protocol Port


Selected Filters: [Gi0/1.1] GigabitEther ter=bcy

h323gatestat 605

domain 658

vinainstall 1.38k

ICMP 1.59k

snmptrap 1.85k

netbios-ns 2.37k

bb 3.90k

snmp 3.94k

Application Average bbps

Flow Analysis

5 minute samplesLast 30 minutes

Last hour Last 2 hours1 hour samples Last 4 hours Last 8 hours Last 24 hours Last 2 days6 hour samples Last 4 days Last week1 day samples

All

Last 30 minutesmns01-router-bcy Stacked Area 5 Add to flow dashboard


Application traffi c fl ows can be vviewweed by hourr,day and week – in this image you caan see traffi cc fl owwss onan application during the “last 30 mminnutes”.

eircom AssureeNet 19

AIB selected eircom to provide Managed Communications Services for its operations across Ireland, Northern Ireland and Great Britain. eircom is delivering a portfolio of services to AIB including a 300 site Next Generation Network for delivery of data, voice and video solutions across the three geographies. The next-generation telecommunications network will provide a foundation for the ‘OneAIB’ transformation programme.

“We partnered with eircom because nobody else in Ireland had the technology, the people or the capability to deliver an urgent network upgrade in record time. eircom were absolutely willing to do whatever was required to meet our deadline.”

Andy Johnston,

Head of Telecoms, AIB.

AIB

With an extensive ICT network spanning the Dublin metropolitan area, Dublin City Council and its ICT team manage one of the most dispersed and mission-critical networks in Irish Local Government. Recognising that the most cost-effective and effi cient way to manage key network equipment and security services vital to business performance is through a managed services partnership, Dublin City Council chose eircom as its managed services partner.

“All the elements we required were there in the managed service eircom proposed. The relationship between our own team and eircom has proven very productive and we are continuing to realise the cost benefi ts of the managed services model.”

Brian Curtis,

Head of ICT, Dublin City Council

Dublin City Council

Northern Ireland Civil Service (NICS) is undergoing one of the most exciting periods in its history, with an expansive modernisation and reform programme that includes a 10-year programme of ICT-enabled investment.

The NICS chose eircom Northern Ireland to deliver its mission-critical, managed wide area network, Network NI, a powerful communications platform for the successful delivery of shared services across the public service.

“eircom understands what is important to us now and in the future. By collaborating with us and responding to our needs they have provided us with a fully managed service that makes communication easy for over 20,000 civil servants.”

Northern Ireland Civil Service.

Northern Ireland Civil Service

Customers trust eircom AssureNet

20 eircom AssureNet

AIB selected eircom to provideManaged CommunicationsServices for its operationsacross Ireland, Northern Irelandand Great Britain. eircom isdelivering a portfolio of servicesto AIB including a 300 siteNext Generation Network fordelivery of data, voice andvideo solutions across thethree geographies. The next-generation telecommunicationsnetwork will provide afoundation for the ‘OneAIB’ transformation programme.

“We partnered with eircom because nobody else in Ireland had the technology, the people or the capability to deliver an urgent network upgrade in record time.eircom were absolutely willing to do whatever was required tomeet our deadline.”

Andy Johnston,

Head of Telecoms, AIB.

AIB

With an extensive ICT network spanning the Dublin metropolitan area, Dublin City Council and its ICT team manage one of the most dispersed andmission-critical networks in Irish Local Government. Recognising that the most cost-effective and effi cient way to managekey network equipment and security services vital to businessperformance is through amanaged services partnership,Dublin City Council chose eircomas its managed services partner.

“All the elements we required were there in the managedservice eircom proposed. The relationship between our own team and eircom has proven very productive and we are continuing to realise the cost benefi ts of the managedservices model.”

Brian Curtis,

Head of ICT, Dublin City Council

Dublin City Council

Noorthern Ireeland Civil Seervice (NNICS) is unddergoing onne of themost excitinngg periods inn its history, with an expaaansive modernisation annd reform pprogrammee that includes a 100-year proggramme of ICCT-enabled investmentt.

Thhe NICS choose eircom Northern Ireeland to deeliver its misssion-critical, mannaaged wide area neetwork, Neettwork NI, aa powerful coommunicattions platform for the successffuul delivery oof sharedseervices acroosss the public service.

“eiircom undeerstands whhat isimmportant tooo us now annd in thefuture. By coollaboratingg with usannd respondding to our nneeds they have prroovided us wwith afully manageeed service thhat makescoommunicattion easy foor over200,000 civil sservants.”

Noorthern Ireeland Civil Seervice.

Northhernn IrelandCivil SServvice

20 eircom AssureNet

eircom AssureNet 21

Meet our team

eircom AssureNet 21 eircom AssureeNet 21

22 eircom AssureNet

Mary MurphyHead of Customer Response Centre

Allan RochfordHead of Managed Services Centre

Ronan McCarthy Managed NetworksPrincipal

Enda DoyleDirector, Assure and Customer Service

Our EngineersLargest engineering force in the country with the highest number of industry partner certifi cations.

10 years experience.CCIE, CCSP, ENS, NCSSP

13 years experience.CCIE and various IPTaccreditations

5 years experience.CCNA, CCVP.

5 years experience.CCNA, CCNP, CCVP.

2 years experience.CCNA

5 years experience.IP /VoIP.

10 years experience.

21 years experience.Holds various voice accreditations.

10 years experience. CCNP.

15 years experience.CCNA, CPSI, CIPTS.

15 years experience. CCIE.

15 years experience.CCIE, CCNP, CCNA.


20 years experience.Avaya, Nice, Verint.

10 years experience. CVP.

15 YEARS EXPERIENCE. CCIE, CCNP, CUDS,

18 years experience.Avaya.

Highly certifi ed and experienced team

7 years experience.CCIE, CCNP, CCIP, CCSP.

22 eircom AssureNet

Mary MurphyHead of Customer Response Centre

Allan RochfordHead of Managed Services Centre

Ronan McCarthyyManaaged NetworksPrincipal

Enda DoyleDirector, Assure andCustomer Service

Our EngineersLargest engineering force in the country with the highest number of industry partner certifi cations.

10 years experience.CCIE, CCSP, ENS, NCSSP

13 years experience.CCIE and various IPTaccreditations

5 years experience.CCNA, CCVP.

5 years experience.CCNA, CCNP, CCVP.

2 years experiencce.CCNA

5 years experienccee.IP /VoIP.


21 years experience.Holds various voice accreditations.

10 years experience.CCNP.

15 years experience.CCNA, CPSI, CIPTS.

15 years experience. CCIE.

15 years experience.CCIE, CCNP, CCNA.

22 years experiennce.

20 years experiencee.Avaya, Nice, Verint.

10 years experiennce. CVP.

15 YEARS EXPERIENCE.CCIE, CCNP, CUDS,

18 years experience.Avaya.

7 years experience.CCIE, CCNP, CCIP,CCSP.

eircom AssureNet 23

eircom prides itself on its engineering capability. Our teams contain highly certifi ed and experienced engineers who specialise in Local Area Networking, Wide Area Networking, Network Security, Data Systems, Voice Systems, Data Centre Infrastructure and Mobile technologies.

Our engineers are accredited with a mix of certifi cations from our supply partners and non-vendor aligned certifi cations. In addition, we hold company level partner accreditations (including Cisco Gold partner) and partner awards (including Cisco Partner of the Year).

Our engineering achievements include certifi cations from Cisco (CCIE, CCSP, CCNA), Fortinet (FCNSP, FCNSA), RSA Security (RSA-CSE), International Information Systems Security Certifi cation Consortium (CISSP), and ISACA (CISA, CRISC).

Did you know?

The eircom 24–7 Customer Response Centre and Customer Network Management Centres are the largest and the most advanced management facilities in the country.

eircom has the largest engineering force in the country with the highest number of partner certifi cations. eircom has more CCIE certifi ed engineers than any other Irish company and is Cisco Gold Partner of the Year 2012.

Our expert engineers can conduct on-site reviews of your network performance to help you plan your future requirements.

eircom AssureNet 23

eirrcomm priddes itself on its engineering cappabbility. OOur teams contain highly certifi edand exxperieenced engineers who specialise in Loccal Areea Networking, Wide AreaNeetwworkingg, Network Security, Data Systems, Vooice Systeems, Data Centre Infrastructure andMoobille techhnologies.

Ouur engineeers are accredited with a mix ofcerrtififi cationns from our supply partners and noon-vvendor aligned certifi cations. In addition, wee hoold commpany level partner accreditations(inncludding CCisco Gold partner) and partner awwardds (inccluding Cisco Partner of the Year).

Ouur engineeering achievements include cerrtififi cationns from Cisco (CCIE, CCSP, CCNA),Fortinnet (FCCNSP, FCNSA), RSA Security (RSA-CSE), Internnational Information Systems SecurityCertififi cation Consortium (CISSP), and ISACA (CISA,, CRISCC).

Did you know?

The eircom 24–7 Customer Response Centre and Customer Network Management Centres are the largest and the most advancedmanagement facilities in the country.

eircom has the largest engineeringforce in the country with the highest number of partnercertifi cations. eircom has more CCIEcertifi ed engineers than any other Irish company and is Cisco GoldPartner of the Year 2012.

Our expert engineers can conduct on-site reviews of your network performance to help you plan yourfuture requirements.

eircom AssureNet 23

24 eircom AssureNet24 eircom AssureNet

eircom AssureNet 25

Why choose eircom?

eircom AssureNet 25

26 eircom AssureNet eircom AssureNet 26

Unrivalled experience delivers benefits for your organisation

Across the island of Ireland, organisations trust eircom to deliver and manage the most complex ICT projects, supported by best-in-class ongoing service.

Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park, Convention Centre Dublin, the Education Network for Northern Ireland (C2K) and AIB’s new managed network.

We have a deep understanding of your communications needs and the required service levels throughout your business. Partnering with eircom for managed ICT services not only provides a robust solution designed and supported by our local, highly qualifi ed team, it also gives you the following:

• Cost benefi ts: eircom managed services are value-driven solutions. Our objective is to meet your budgetary requirements, add value to your operations and remain fl exible to meet your needs as they evolve.

• Better agility and fl exibility: Our engineering teams and our core network have supported the changing operations and offerings of our broad customer base throughout the island of Ireland. Our managed solutions extend this fl exibility and scalability to your business.

• A proven model: eircom’s managed service and delivery and national operations model has been in existence for a number of years, and is unparalleled.

• Expert programme management: we help organisations during times of signifi cant change in their businesses, with our experienced delivery management team. Our professional planning and implementation methods have already delivered on-time, risk-managed rollouts for some of Ireland’s largest ICT and managed network projects.

“Good account managers not only save me time, which of course saves money, but also they do take on the role of being a trusted advisor to me in their area of speciality. This is a commercial world, and like a lot of people I have to do the same or more this year with fewer resources. It’s vital to fi nd people who are good partners to work with, and that’s what we get from eircom.”

Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft

26 eircom AssureNet eeircom AAssureNeett 26

Unrivalled experience delivers benefits for your organisation

Across the island of Ireland, organisationstrust eircom to deliver and manage the most complex ICT projects, supported by best-in-class ongoing service.

Some of the largest ICT projects in Ireland are managed by eircom, including Croke Park,Convention Centre Dublin, the EducationNetwork for Northern Ireland (C2K) and AIB’s new managed network.

We have a deep understanding of your communications needs and the requiredservice levels throughout your business. Partnering with eircom for managed ICTservices not only provides a robust solutiondesigned and supported by our local, highlyqualifi ed team, it also gives you the following:

• Cost benefi ts: eircom managed servicesare value-driven solutions. Our objective is to meet your budgetary requirements,add value to your operations and remainfl exible to meet your needs as they evolve.

• Better agility and fl eexxibility: Our engineering teamss annnd oour coree netwoork have supported the cchhanging oppperationnsand offerings of ouur bbbroaad custoomer baase throughout the islaanddd of Irelandd. Our managed solutions exxtennd this flfl exibilitty and scalability to yyourr business.

• A proven model: eeircooom’ss managgged serrvice and delivery and natioonall operattions mmodelhas been in existenncee for a numbber of years, and is unparralleeledd.

• Expert programmee mmanagemment: we hhelporganisations duriingg timmes of siggnifi caant change in their buusinnessees, withh ourexperienced deliveery mannagemeent teaam. Our professional pplannnninng andimplementation mmetthhods have aalreadyy delivered on-time,, rissk-mmanageedd rollouutsfor some of Irelandd’s larggest ICTT and managed networkk prrojeccts.

“Good account managers not only save me time, which of course saves money, but alsothey do take on the role of being a trustedadvisor to me in their area of speciality. This is a commercial world, and like a lot of peopleI have to do the same or more this year withfewer resources. It’s vital to fi nd people whoare good partners to work with, and that’s what we get from eircom.”

Roger Turner, Senior IT Manager Ireland/EMEA, Microsoft

eircom AssureNet 27 27 eircom AssureNet

A unique end-to-end solution

eircom, Ireland’s leading service provider, can offer a total voice and data solution for your business. Our experts can evaluate, design, deliver and manage a complete solutions package tailored to your company’s unique requirements.

Industry experts

Our people are some of the best in the business so you know you’re in good hands. Our voice, data & ICT solutions experts are industry leaders who can provide innovative solutions for your business. Our dedicated account managers deliver a personalised service, and, we have Ireland’s largest specialist team of project managers, architects and engineers. Our longstanding relationships with industry partners like Cisco, Avaya, Siemens and other leading brands mean that we can bring you the very latest technology innovations as and when they happen.

Outstanding service, 24×7×365 At eircom we understand just how important an uninterrupted service is to your business and how essential it is to avoid any downtime, which is why our service team are on call 24 hours a day, 7 days a week, 365 days a year. We offer a range of Business SLAs, providing peace of mind for your business.

Based in Ireland, our highly skilled engineering team is the largest of its kind in the country and has the experience to deal with any issues you may have, quickly and effi ciently.

“Strategic partnerships in IT are the way of the future and eircom understand that. When we looked at the market we couldn’t see anyone else who could do it. eircom can provide an integrated set of services that’s very diffi cult to beat.”

John Shaw, CIO, Mainstream Renewable Power

eircom AsssureNet 2727 eircom AsssureNet

A unique end-to-end solution

eircom, Ireland’s leading service provider, can offer a total voice and data solutionfor your business. Our experts can evaluate, design, deliver and manage a complete solutions package tailored to yourcompany’s unique requirements.

Industry experts

Our people are some of the best in the business so you know you’re in good hands.Our voice, data & ICT solutions experts are industry leaders who can provide innovativesolutions for your business. Our dedicated account managers deliver a personalisedservice, and, we have Ireland’s largest specialistteam of project managers, architects and engineers. Our longstanding relationships with industry partners like Cisco, Avaya,Siemens and other leading brands mean that we can bring you the very latest technology innovations as and when they happen.

Outstanding service, 244×7×365

At eircom we understaand just hooww importannt an uninterrupted service is to yoour businessand how essential it is to avoid aanny downtimme,which is why our service team aaree on call 244 hours a day, 7 days a wweek, 3655 ddays a yearr. We offer a range of Buusiness SLAAs, providing peace of mind for your businesss.

Based in Ireland, our hhighly skilleedd engineeriingteam is the largest of itts kind in thhe country and has the experiencee to deal wwith any issuuesyou may have, quickly and effi ciiently.

“Strategic partnerships in IT are the wayof the future and eircom understand that.When we looked at the market we couldn’t see anyone else who could do it. eircom canprovide an integrated set of services that’s very diffi cult to beat.”

John Shaw, CIO, Mainstream Renewable Power

28 eircom AssureNet

Continuous protection in a changing world

Enterprises understand the need to protect their infrastructure and their customers in an environment that includes evolving security threats and compliance requirements.

eircom Managed Security, featuring breakthrough SIEM (Security Information & Event Management) technology, is a complementary service to eircom AssureNet.

eircom Managed Security helps you better manage risk by offering automated, real-time analysis, compliance reporting, and alerting of security events on your network.

Where authorised, our security team can act immediately to maintain the security and integrity of your network.

For more information speak with your account manager or visit www.eircomforbusiness.ie/security

eircom Managed Security

Continuous protection in a changing world

Enterprises understand the need to protecttheir infrastructure and their customers in an environment that includes evolving security threats and compliance requirements.

eircom Managed Security, featuringbreakthrough SIEM (Security Information & Event Management) technology, is a complementary service to eircom AssureNet.

eircom Managed Secuurityyy helps you bbetter manage risk by offerinng aautomated, rreal-timmeanalysis, compliance reepoortingg, and aalerting of security events on your neetwoork.

Where authorised, ourr seeccuritty teamm can acct immediately to maintaain tthe ssecurityy andintegrity of your netwoorkk.

For more information sspeeak wwith youuuraccount manager or viisitwww.eircomforbusinesss.ie/securityy

28 eircom AssureNet

eircom AssureNet 29

“Our objective is to have a proactive, best in class security infrastructure that will protect our customers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range of technologies, which allows us to have a single point of contact to address any challenges we might have.”

Mike Costello, IT Infrastructure and Security Manager, Southwestern BPO

30 eircom AssureNet

eircom for BusinessTechnology you can count on

Advise Design Inst

www.eircomf

Voice Solutions

Mob

ile S

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Unifi ed Communica

tions

Conferencing Solutions

Business Broadband

30 eircom AssureNet

Technology you can count on

Advise Design Inst

wwwww.eirccomf

VVooice Soluttiioonns

Mob

ile S

ervi

cee

Unifi ed Communica

tiioonnss

Conferencing Solutionss

Business Broadbaandd

eircom AssureNet 31

tall Monitor Manage

forbusiness.ie

Next Generation Network ConnectivityM

anag

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Get in touchTo fi nd out how eircom AssureNet can benefi t your business, please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie

To fi nd out how eircom AssureNet can benefi t your business, please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie

Date post:	18-Feb-2016
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