Ejemplo de Alcance Del Proyecto

Statement of Work

[date (in dd-MMM-yyyy format)]

Statement of Work Example

Company Confidential Page 2 of 17 3-Dec-07

Current Version Date Created (dd-MMM-yyyy) Created by Date Published (dd-MMM-yyyy) Approved by Information Classification [confidential or non-confidential] Document Objective Related Documents

Release Effective from Author Modification Description



TABLE OF CONTENTS

1. INTRODUCTION ...........................................................ERROR! BOOKMARK NOT DEFINED. 1.1 PURPOSE .............................................................................................................................4 1.2 BACKGROUND .......................................................................................................................4 1.3 SCOPE.................................................................................................................................4 1.4 DEFINITIONS, ACRONYMS AND ABBREVIATIONS .............................................................................4 1.5 REFERENCES.........................................................................................................................5

2. DESCRIPTION OF WORK ............................................................................................... 5 2.1 FEED MODIFICATIONS.............................................................................................................6 2.2 FILE RECONCILIATION (BR 3.0) ................................................................................................6 2.3 WEB INTERFACE MODIFICATIONS (BR 1.0) ..................................................................................7 2.4 REPORTING (BR 2.0) .............................................................................................................9 2.5 PLACARDS..........................................................................................................................11 2.6 ACTION CODES REQUIREMENTS...............................................................................................11 2.7 TRACKING # SEARCH (NAME CHANGED FROM QUICK SEARCH).........................................................11 2.8 DOCUMENTATION & TRAINING ................................................................................................12 2.9 IMPLEMENTATION/DEPLOYMENT ..............................................................................................13 2.10 SYSTEM SUPPORT.............................................................................................................13 2.11 PROJECT TOTALS..............................................................................................................13

3. GROUND RULES............................................................................................................ 15 4. DELIVERABLES ............................................................................................................. 15

4.1 COMPANY DELIVERABLES .......................................................................................................16 4.2 CLIENT DELIVERABLES...........................................................................................................16

5. STATEMENT OF WORK APPROVALS ............................................................................ 17



1. Introduction

1.1 Purpose This Statement of Work (“SOW”) will define the overall scope and description of work for the Project which is referred to in Attachment G to the Software License, Services and Maintenance Agreement, dated as of November 17, 2000, by and between Company and Client, Incorporated. The services to be performed as part of the Project are addressed herein along with a schedule under which the deliverables will be developed and delivered to Client. Defined terms used herein and not defined herein shall have the meanings assigned to them in the Agreement.

The purpose of the Project is for Company to provide a single source of data visibility for ordering and delivering items for use by Client and its customers. As part of this Project, the system will be enhanced to become a user-friendly fully integrated system where customers can access and process information with greatly reduced data integrity issues and Client will not longer be required to use a legacy product along with Company’s product. Using the New Software to be provided by Company hereunder, even though the data generated at BellSouth has multiple sources, it will be centrally managed and controlled, and allow timely corrective action to be taken by sending notifications and alerts to the user community.

The scope of the effort under this Project encompasses the development of enhancements to the Company software listed in the Description of Work section of this document.

1.2 Background After reviewing the User Requirement Document, Company has produced this Statement of Work document that provides a full description of the work to be performed, the Additional Software being licensed, the maximum fees to be charged and other pertinent details with respect to the Project.

1.3 Scope Client users will utilize the enhanced system in 21 facilities in the southeast United States. The Client’s customers’ users will utilize the system to view data and run reports. The customers’ suppliers will provide data that will be fed and viewed in the system, thereby eliminating the need for the Client’s legacy system. No other computer system will be impacted.

1.4 Definitions, Acronyms and Abbreviations

This section provides the definitions of all terms, acronyms, and abbreviations required to properly interpret the Statement of Work.

Acronym Description

SOW Statement of Work

UAT User acceptance test



Acronym Description

Software defect

A coding error or defect in software that causes a computer program to malfunction. It occurs when the software, which should work as designed, does not do what it is supposed to do because the programmer made coding errors.

Multi-Phase project approach

Deliverables are implemented and deployed in multiple phases as required by the Client.

Phases proposed:

Phase I

1) Web Interface Modifications 2) Feed Modifications

3) Action Codes 4) Tracking # Search

Phase II

1) Reporting Phase III

1) Placards

Phase IV

1) File Reconciliation

Canned Report

A report designed and developed in advance with pre-defined structure and definition

1.5 References

This section provides a complete list of all documents referenced elsewhere in the Statement of Work.

Title Date Publishing Organization

User Requirement Document 1.2 April 3rd, 2003 Client

2. Description of Work

This section identifies the work that needs to be accomplished by Company in the development of the project. Company has broken down the project into sections, which is consistent with all other documents produced throughout this Project. The functional



specifications set forth therein shall be considered the Additional Specifications for the New Software to be supplied and developed hereunder.

All services hereunder will be provided at the rate of $100 per hour. The amounts indicated under the column marked “Maximum Cost” in the matrices below are the maximum costs to be charged for the work indicated. Any and all hours which Company needs to spend over and above such maximum amounts in order for Company to complete such work through final acceptance testing by Client shall be provided by Company at no additional charge or expense to Client.

2.1 Feed Modifications For detailed specifications refer to the User Requirement Document.

Ref #

Function Description Hours

Existing feeds 1) Robart Logistics – Pickups – Suwanee

2) KMM – Outbound – Decatur 3) Verizon – Outbound –Tampa 4) Verizon – Outbound – Suwanee

5) AT outbound feed to System (to be turned off)

Maintain the existing inbound data feeds into System. Turn off the System outbound data feed to System. Add new fields.

All required functionality.

65

2.2 File Reconciliation (BR 3.0)

For detailed specifications refer to the User Requirement Document.

Ref #


SolutionYY Proactively capture and report on file transmissions between data sources and SolutionXXX. NOTE: Cost reduced by $6,235: [rate * hours] does not add up.

All required functionality including required fees.

491

SolutionYY license fee

N/A



Ref #


(required).

Flat file adapter fee (required).

N/A

Setup/configuration fee (required).

N/A

Per-transaction fee (required-waived).

N/A

2.3 Web Interface Modifications (BR 1.0)

For detailed specifications refer to the User Requirement Document.

Ref #


BR 1.1

Process Steps Modifications Modify the process for tracking data online in System. Changes include reducing the number of steps a user must take to access the tracking search function and standardizing the process steps for all users.


114

BR 1.2

Tracking Search (existing Item Tracking History) Display a standard, user-friendly search screen that allows the user to enter multiple variables to gain visibility to events that have taken place on orders. Provide additional and more flexible search capabilities, easier identifiers and easier access.


74

BR 1.3

Tracking Results (existing Tracking


76



Ref #


Items List) Display information based on selection criteria entered in the Item History Tracking (> Tracking) screen. The Tracking Item List report (Tracking Results) will be used to show variances/gaps between requested event, actual scan event and delivery event. This report will provide multiple ways to analyze Pickup and Delivery activity. For example, user could look for items that don’t have an Actual Ship Date. Then, they could drill-down on an item to the Tracking Detail and see the actual scans (e.g., there may be a Pickup or Load, but no Delivery).

BR 1.4 & 1.5

Tracking Detail (existing Item Tracking History Detail) To display all tracking records for the selection made in the Tracking Items List (> Tracking Results) screen. The Item Tracking History Detail report (Tracking Detail) will include all tracking information pertaining to a tracking number available in one place, including ASNs.


128



2.4 Reporting (BR 2.0) For detailed specifications refer to the User Requirement Document.

Ref #


BR 2.1

SolutionXXX-Business Objects

Integrate an ad-hoc reporting tool (such as Business Objects) into System that will allow users to design and generate reports on their own. Provide better reporting, monitoring and analysis of tracking activities. Using a reporting tool will increase speed and flexibility in designing, creating and publishing reports to users. NOTE: System does not support the client-server model of Business Objects.

This cost reflects the web-based model licensing costs for 10 licenses except for setup and integration. Hardware is not included in this estimate

All modules excluding monthly hosting fees.

N/A

WebIntelligence (Query Reporting & Analysis (core), Scheduling, and Broadcast Agent) module only.

N/A

Data universe setup by Company.

78

SolutionXXX-Business Objects Hardware Server:



SolutionXXX-Business Objects requires a separate server in order to run efficiently. The server must have the following configuration:

• Windows 2000 server • Dual 2.8 GHz Xeon CPU w/ 512 K cache • Dual 36 GB HD • 1 GB DDR RAM • Dual 500 W Power Supplies, AC Redundant • Dual NICs • RAID • 1.44 MB Floppy Drive • 24x IDE CD-ROM

**NOTE: The proposed configuration reflects the use of this server for both ATView-Business Objects and ATMobile applications. The approximate cost of the hardware server with the above configuration is $5,078.25*. The Client has agreed to make this purchase through Company and pay the final amount in a separate invoice. * All product and pricing information is based on latest information available (obtained on May 14th, 2003) from the hardware vendor and is subject to change without notice or obligation.

SolutionXXX-Business Objects Hosting:

Hosting of SolutionXXX-Business Objects is required for the WebIntelligence (Query Reporting & Analysis (core), Scheduling, and Broadcast Agent) modules. Configuration:

Hosting Facility Hardened, hurricane proof facility Data Backup Daily incremental backups and weekly full

backups Hardware Maintenance Hard drive defragmenting, swappable hard

drive refreshing for redundancy, hardware upgrades, and hardware driver updates

OS Maintenance OS upgrades, updates, service packs, hot fixes, and security patches

Virus Protection Virus protection for both application and data

Firewall Security (CheckPoint FW-1) Secures network from unauthorized access 99.9% Up-time Network is up 99.9% of the time Software Maintenance Application updates, upgrades, fixes T1 Capacity 1.54 megabits of bandwidth capacity Redundant uninterruptible power supplies 2 UPS devices with the capacity to run 7

days without any electrical power Multiple redundant back-up generators 2 or more back-up generators with the

capacity to run 20 days on fuel HVAC Room equipped with heating, ventilation,

and air conditioning systems that provide appropriate and consistent airflow, temperature and humidity levels

Multiple levels of security Physical security consists of unique PINs and biometric scans

Fire Suppression Room equipped with fire and smoke detectors, alarms and extinguishing



systems based on local building codes. This includes pipe sprinkler systems and under-floor leak detection systems

Monthly fee: $390 NOTE: The hosting configuration and pricing reflects the use of this hosting for both ATView-Business Objects and ATMobile applications. This amount is NOT calculated in the Grand Total presented in this document and will be invoiced separately on a monthly basis.

2.5 Placards For detailed specifications refer to the User Requirement Document.

Ref #


Placards Functionality Placards will be used to verify whether a driver scanned the Drop Code in the location or from any other item other than the placard (i.e.: a pocket card).


121

2.6 Action Codes Requirements For detailed specifications refer to the User Requirement Document.

Ref #


Action Codes

Add an Action Code for an ASN file transfer (import) into System, and provide users with a more user-friendly description of System action codes.


24

2.7 Tracking # Search (name changed from Quick Search) For detailed specifications refer to the User Requirement Document.

Ref #


Tracking # Search (name changed from Quick Search) Allow users to quickly


18



Ref #


and easily search for tracking data from all System screens.

2.8 Documentation & Training For detailed specifications refer to the User Requirement Document.

Ref #


Documentation NOTE: Company will not provide printed or hard copies of user manuals. The Client will receive an electronic copy of the user manuals from which the Client may print hard copies.

Updated System user manuals.

SolutionYY user manual. SolutionXXX-Business Objects user manual.

PowerPoint presentation to guide the training.

120

Training

NOTE: Expenses incurred for conducting all these sessions via Web are not included in this estimate and will be invoiced separately on actual cost.

Four remotely conducted system functionality classes for Client managers for 7 people maximum each.

8

Two remotely conducted system functionality classes for senior BellSouth staff for 7 people maximum each.

4

One remotely conducted technical class on SolutionYY for 2 people maximum.

3



Ref #


One remotely conducted technical class on SolutionXXX-Business Objects for 2 people maximum.

6

Documentation and training materials will be available on training day in accordance with the Schedule section in this document.

2.9 Implementation/Deployment For detailed specifications refer to the User Requirement Document.

Ref #


Implementation / Deployment

Implementation/deployment fee.

180

2.10 System Support

This subsection identifies the System Support work that will be provided by Company relating to this project. Company will provide up to 80 hours of support (software defects, technical support, questions, etc.) during the first two months of operations at no extra charge for the client. Upon completion of the 80 hours of support provided above, Company will continue to support the New Software developed hereunder in accordance with the provisions set forth in Attachment G.

2.11 Project Totals Payment terms for this Project are set forth in Attachment G.

Phase I Function Hours Maximum

Cost

1) Web Interface Modifications

2) Feed Modifications

3) Action Codes 4) Tracking #

Search

499 49,900

Total 499 49,900

Phase II



Function Hours Maximum Cost

1) Reporting 78 7,800

2) SolutionXXX-Business Objects license fee

31,500

Total 78 39,300

Phase III Function Hours Maximum

Cost

1) Placards 121 12,100

Total 121 12,100

Phase IV Function Hours Maximum

Cost

1) File Reconciliation

491 49,100

2) Price reduction -6,235

3) SolutionYY license fee

7,000

4) SolutionYY flat file adapter fee

15,000

5) SolutionYY setup/configuration fee

7,500

Total 491 72,365

Documentation & Training Function Hours Maximum

Cost

1) Documentation 120 12,000

2) Training 21 2,100

Total 141 14,100

Deployment Function Hours Maximum

Cost

1) Deployment 180 18,000

Total 180 18,000



Totals These totals include Documentation, Training, and Implementation/Deployment.

Breakdown Hours Maximum Cost

Hours 1,510 151,000

SolutionYY price reduction

-6,235

SolutionYY fees 29,500

SolutionXXX-Business Objects license fee

31,500

Hardware server estimate*

5,078.25

GRAND TOTAL 1,510 210,843.25

Monthly hosting fee 390

* The approximate cost of the hardware server with the above configuration is $5,078.25*. The Client has agreed to make this purchase through Company and pay the final amount in a separate invoice. All product and pricing information is based on latest information available (obtained on May 14th, 2003) from the hardware vendor and is subject to change without notice or obligation.

Monthly hosting fees are NOT calculated in the Grand Total presented in this document and will be invoiced separately on a monthly basis.

3. Ground Rules

This section provides the known facts and assumptions used to prepare the Statement of Work.

ID Ground Rule

1

All aspects of acceptance testing will be the responsibility of the client. All elements of the test environment will be installed, configured, maintained and provided by Company. The Client will develop, with the guidance of Company, and provide Company with detailed use cases that are essential in the Company development life cycle.

2 The application will not be deployed until the test plan has been successfully executed and accepted by the client.

3 Multiple Language support is out of scope for this SOW.

4. Deliverables



4.1 Company Deliverables

This section lists Company’ minimum deliverables to the Client for this project (collectively, the “Deliverables”).

Deliverables Purpose

Statement of Work Defines description of work with cost estimates.

Product Product as designed.

Documentation User manuals and PowerPoint presentation that can be used to train users on the system.

Training Training as defined in the corresponding section of this document.

Software defects Correct any software defects found after product is delivered at no charge to the Client.

4.2 Client Deliverables

This section lists the Client’s minimum deliverables to Company for this project.


Business Requirements

This document establishes the business and project objectives, processes areas, business requirements, rules and events concerning the identified business processing areas and the process threads that make up each of those process areas.

Changes to Business Requirements

Any and all changes to the requirements specified in the User Requirement Document after they have been approved must be communicated in writing.

Import File Layout and Definitions

File layouts, definitions and data samples for each import file type to be processed.

Export File Layout and Definitions

File Layouts, definitions and data samples for each export file type to be produced for exporting.

Data Interface Changes Requirements

List of interface requirements that change throughout the development cycle.

Screen and Report Layouts Layouts and field definitions for each screen and report to be produced.




Use Cases Detailed use cases that are essential in the Company development life cycle.

5. Statement of Work Approvals

Name Function Signature Date

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