Electrolux Building, 11th Floor Zone B, 1910 New Petchburi Road,
Bangapi, Huay Kwang, Bangkok 10310 Thailand
Tel : (662) 730-2888 Fax: (662) 730-2828
E-mail : [email protected] www.ctasia.com
CT Asia is a leading best-in-class, innovative CRM & Contact Center and Smart Card solution development company, based in Asia.
We also provide seamless integrated multifunctional solution, front-end systems, CRM solution, IT services, IT-enable services and system integration services.
Since our establishment in 1997, CT Asia has successfully undertaken various Contact Center projects for many leading mid-sized and large enterprises across industries from banking, financial services, insurance, health care, telecoms, consumer trading to government sectors.
Our expertise is focused in the areas of:
Contact Center architecture & technology, CRM, Knowledge Management,
Web Collaboration and front-end customer service solutions,
PBX integration, Computer telephony integration, VoIP integration, IP telephony,
Fax-Email-SMS integration, application development and related technical
support and maintenance services,
Smart Card application development for enterprise.
With our specialized technical know-how, creativity and innovative solutions combined with an uncompromising commitment, we provide quality application software to our customers globally. Based on our high standard of software development and implementation process, we deliver cost-effective on-time projects for many prestigious enterprises.
Who we are
We continue to add value for our customers by providing excellent services and innovative solutions from our R&D Center.
As a result, we continue to add new customers to our customer base globally for years to come.
Integrity Innovation Excellence Speed Learning & Sharing
United States
United Kingdom
India
China
Vietnam
Thailand
We are flexible and dynamic in the ways we engage with
our business partners and with our customers.
For our business partners:
CT Asia's capability is on three different business models :
1. Providing custom-made, cost effective, private labeled OEM solutions, which can be integrated with ( or bundled to ) business partner's IT products and / or software solutions;
2. Undertaking related R&D activities offsite /offshore at more competitive rates in our development center in Thailand;
3. Working with our business partners by appointing them as 'value-added resellers or service partners' for CT Asia's products and/or services offerings in their respective markets or territory; or even establishing a joint business alliance if necessary and viable.
For our customers:
CT Asia's capability is on three different business models:
1. Providing 'Turn Key' solutions, we can take role of a prime system integrator, based on a fix price contract;
2. Being an application service provider, we can implement and operate required solutions for the customers at their premises, based on a yearly service contract or on a 'pay-as-you-use' service agreement as well as hosted solution;
3. Being an IT Outsourcing service provider, we can undertake and improve customer’s business processes by deputing out experienced staff at customer site.
CT Asia is the winner of Asia Pacific ICT Awards 2005Communication Category
The Asia-Pacific ICT Awards (APICTA) is an international award program
initiated to increase ICT awareness in the community and assist in bridging
the digital divide. Participants of the Awards Program comprise 16
members of the APICTA Network countries include Australia, Brunei, Hong
and Vietnam.
Successfully launched the first "Best in Class' outsourced call-center services in Thailand by establishing a joint venture with channel 7/BBTV. Soon after operations, several medium and large enterprise become our customer such as Bank of Ayudhya, KCC and Traffic Corner
Implementted InfoCentrix CTI with Avaya PBX/IVR at a financial company located in United Kingdom for the CRM initiative.
Integrated InfoCentrix Call Center with SAP CRM
Launched InfoCentrix Knowledge Services on PDA Version 1.0 and InfoCentrix CTI Agent Web Version 1.0
Successfully implemented InfoCentrix Smart Card Application for one of the leading healthcare group
Successfully built strong customer base in Shanghai, China
Implemented Microsoft CRM solution for the first banking customer in Thailand. Integrated InfoCentrix call center with Microsoft CRM
Market share reaches 70% in Thailand
Successfully built world class customer base in Leeds and Bermingham, United Kingdom
Launched InfoCentrix Mobility adding on 3.0 suite for monitoring Call Center performance wirelessly via GPRS
Implemented the first CTI-call center for Lucent (Avaya) PBX for Iridium Satellite Mobile Phone Operator to serve S.E. Asia customer.
Released our InfoCentrix Call Center solution applications Version 1.0, to many large local enterprises
Acted as a prime system integrator for TISCO, a leading Financial services group, to implement the first IBM CallPath call center solution in Thailand by integrating it to Nortel PBX/CTI.
Worked closely with NEC engineering team from Japan, to complete direct integration between our InfoCentrix Call Center solution with NEC's PBX (using OAI) without any middleware.
Released InfoCentrix Call Center solution applications Version 2.5, which incorporated Knowledge Management functionalities.
Based on an independent market survey, CT Asia's CTI application was market leader in call center industry, with an estimated 50% local market share.
Released a state-of-the-art Multimedia Contact Center 'InfoCentrix 3.0 suite', which has capability of seamlessly integrating Email, Web Server access as well as SMS gateways access functionalities. Other features include Skill-based Email Routing and Web Co-Browse within a single 'Dash Board' screen administrator.
Initiated a joint offshore outsourced application programming services for CISCO.
We believe that R & D is the most critical aspect of CT Asia's
on-going development and success.
Since our establishment, we have set up the first R&D Center in Bangkok, Thailand. This Center is staffed with experienced and specialized R&D teams, which are considered to be the regional leading software developers.
Primary focus of the R&D Center is to study, invent and improve leading-edge technology solutions and engineering techniques in the areas of :
Multimedia Contact Center applications
PBX integration
Voice, VoIP & Fax technologies
IP telephony
Smart Card technologies
Email and SMS integration
EAI, Web Services
Web Based technologies
Pocket PC Applications
Our Research & DevelopmentBlue Print of Multimedia Contact Center
Expanding
InfoCentrix Solutions
InfoCentrix
Smart Card SolutionInfoCentrix
Hosted Call CenterSolution
InfoCentrix Knowledge Services - CRM
InfoCentrix
Multimedia Outbound Management
InfoCentrix
IVR / FoD/ Email / SMS
InfoCentrix ACD / CTI
InfoCentrix
Web Call Back / Web Chat / Web Co-Browse
InfoCentrix
Report Center
Our customer base includes many large conglomerates and leading enterprises including Fortune Global 500 companies.
Existing customer as of 2006:
Banking & Financial Services:GE Money Bank TISCO Bank
Bangkok Bank Kasikorn Bank
Bank of Ayudhya Capital OK
Sumitomo Mitsui Bank Easy Buy
MFC Asset Management National Asset Management
Thai Military Bank Asset Management
Insurance & Health Care:LMG Insurance (Liberty Mutual Group) Bangkok Life Assurance
Road Victim Protection Insurance Thanachart Insurance
National Health Security Office Siriraj Hospital/University
Thai Red Cross
Construction, Trading & Manufacturing:Zuellig Pharma Gems TV
Lotus Supercenter (China) Office Mate
Siam Cement Group TOYOTA Motor
Shell Thailand I.C.C. International Public Co. Ltd.
ICT:AIS
CISCO
Cyber Call (Outsource Call Center)
UBC Cable TV
Internet Thailand (INET)
Internet KSC
Internet Solution & Service Provider
Service Industries, Government and Others:Express Transportation Authority
Digital Assets
Single Point Of Contact (SPOC)
Department of Science Service
Our Customers
Growing
