Electronic CommerceDSE 4150

Set #1

Electronic Commerce

• ee-Commerce• ee-Business• On-line Business• Internet Commerce• Web-Based Commerce• Internet Enterprise• ee-Enterprise

Introduction to Electronic Commerce

Communications PerspectiveElectronic commerce is the Electronic commerce is the directdirect delivery of delivery of information, the direct and/or indirect delivery of information, the direct and/or indirect delivery of products/services via telephone lines, computer products/services via telephone lines, computer networks, and/or any other meansnetworks, and/or any other means

Introduction to Electronic Commerce

Business process PerspectiveElectronic commerce is the application of Electronic commerce is the application of information technology toward the automation of information technology toward the automation of business transactions, workflows and other business transactions, workflows and other activities (e.g., procurement)activities (e.g., procurement)

Introduction to Electronic Commerce

service PerspectiveElectronic commerce is a tool that addresses the Electronic commerce is a tool that addresses the desire of firms, consumers, and management to desire of firms, consumers, and management to cut service costs while improving the quality of cut service costs while improving the quality of goodsgoods and increasing the speed of service and increasing the speed of service deliverydelivery

Introduction to Electronic Commerce

online PerspectiveElectronic commerce provides the capability of Electronic commerce provides the capability of buying and selling products/goods and buying and selling products/goods and information on the Internet and other online information on the Internet and other online servicesservices

Introduction to Electronic Commerce

global PerspectiveElectronic commerce provides the opportunity Electronic commerce provides the opportunity for businesses and individuals to experience for businesses and individuals to experience with business locally, regionally and globally at with business locally, regionally and globally at the same timethe same time

Electronic CommerceElectronic CommerceThere are countless websites that will tell you

how popular E-commerce is becoming. How you can make a million from the Internet without getting out of bed and how everyone soon will be ordering everything via a modem. Don't fall for it. Two important points to remember:

1. E-commerce is essentially buying things with your credit card over a phone line.

2. Buying things with your credit card over a phone line is not a new concept.

(quote from www.startitnow.com: 13-Jan-2000)

TraditionalBusinesss

(t-Business)

ElectronicBusinesss

(e-Business)Transforms

(downloaded on 13-Jan-2000 from site www.parknshop.com)

Click Click + Brick

Nothing Click Brick Brick + Click

Brick ClickClick

• Peanuts• Garfield• Batman• Superman

Doing Business is Simple

BackOffice

FrontOffice

Now & Then

Travel toStore

BrowseAround

Buy a book

SelectType ofBook

BrowseThrough

Pay withCash

Travel Back toHome

A transaction is completed

Consumer:• needs• money• time• transportation

Company:• store space and …• sales personnel• goods• cashier

e-Shopping• Purchase of goods, e.g., books, clothes,

furniture, …

VisitStore Browse Select Negotiate Payment

LeaveStore

www.gap.comwww.drugstore.comwww.e-insure.com

www.sino-medicine.comwww.insuremarket.com

Traditional Shopping

Consumer ModelPurchase of Goods

StoreFront Office

StoreBack Office

•Accounting (clearing of checks)•Inventory Control (goods distribution)•Human Resources (sales personnel)

e-Shopping

e-Consumer ModelPurchase of Goods

e-StoreWebSite

Store??Back Office

•Accounting (clearing of checks)•Inventory Control (goods distribution)•Human Resources (sales personnel)

e-Shopping

e-Consumer ModelPurchase of Goods

e-StoreWebSite

Companye-Office

•Accounting (e-Cash)•Inventory Control (SCM)•Human Resources (on-line personnel)

e-Business

e-Customer ModelPurchase of Goods

e-StoreWebSite

Companye-Office

•Accounting (e-Cash)•Inventory Control (SCM)•Human Resources (on-line personnel)

ee-Commerce-Commerce

ee-Business-Business

Dot Com• It is not just e-shopping, it is the . in every com

that you can imaginewww.jobasia.comwww.cruise.comwww.euniversity.com

Too many to list and it is for you to explore..Too many to list and it is for you to explore..

To do over the weekend..• You will be creating your own personal web page soon• Sketch on a piece of paper the layout of your web page• If I can find some volunteers, then you can have a

picture of yourself on that page• We will learn some basic HTML and some Webpage

design software in the lab hours next Friday• Think about if you are given enough money to start a

Web company, what would it be? Your personal web page will be part of that company web site as information about the CEO, Chairman, CIO, …