EMBRACE NEW ERA OF PATIENT RELATIONSHIP

MANAGEMENT WITH SALESFORCE HEALTH CLOUD !!

TABLE OF CONTENTS

1) Evolution of Health Cloud

2) What is Salesforce Health Cloud ?

4) Key Features/Components

5) Patient Care with Health Cloud

6) Health Cloud Data Model

a) Objects in Health Cloud

7) Challenges addressed by Health Cloud

8) Health Cloud Limitations

9) Scoring the Salesforce Health Cloud

10) Pre-Requisites for Salesforce Health Cloud Installation

11) Zen4orce Service Offerings

12 ) Conclusion

Revenue Cycle

Management

(RCM)

Electronic

Health Records

(EHR)

EVOLUTION OF HEALTH CLOUD

WHAT IS HEALTH CLOUD ?

Patient Relationship

Platform created esp.

for Health Care

Patient Centric Care

System

Smarter, Connected

Patient Management

System with 360

degree view of Patient

Integrated with

Healthcare Products

and Services

360 Degree Patient View P o ides Pa o a i Vie of Patie t’s Details.

1.

Efficient Patient Management 3.

5.

Console

2.

Collaboration Platform 4.

• Timeline view of visits and treatments.

• Diagrams of an extended care team.

Toda page helps set Appoi t e t Reminders for patients.

Clear view of serious Healthcare

Issues Patients intimated regarding any serious health

issue & immediate action taken.

• Chatter helps in Collaboration

• Healthcare concerns addressed by

Caregivers.

KEY FEATURES /COMPONENTS

PATIENT CARE WITH HEALTH CLOUD

•Puts all patient information in one place, like Timeline view, demographic information etc.

• Integrates patient data from the electronic health record (EHR).

• Helps manage information anytime, anywhere.

• P io itize tasks as pe the patie t’s e ui e e ts. • Segment and manage patient populations.

• Map personal and professional caregiver networks.

• Connected Health Professionals & Care Coordinators.

• Tasks assigned to caregiver networks.

• Share secure messages to any device.

Holistic Patient View

Smarter Patient Care

Enhanced Patient Communication

Seamless Collaboration

Supports the standard Salesforce data

model.

Clinical data can be mapped from a

source EHR system to Health Cloud

objects/fields.

Individual model to address the

different roles a person in an

organization.

Unified object view by combining

Account and Contact and providing a

individual ID similar to Person Account.

Patient specific information tied to

Account Record.

Care Plan is managed thru Cases and

tied to Account.

Care Team is basically the Contact or

the co-ordinator associated with the

Patient.

HEALTH CLOUD DATA MODEL

OBJECTS IN SALESFORCE HEALTH CLOUD

Account Contact User Case Team Member

Case Team Role Case Problems

Goals Tasks

EHR Clinical Data

Objects

Holds patient data

coming from EHR

System

• Represents people

• Supports patient

transactions

People associated

with the patient

Includes Internal

Salesforce users &

Community users

Patient care team

member

Role for member

of the patient care

team ( Ex Caregiver)

Controls access to the

elements of the care

plan, to the care team

Clinical/ Non-clinical

Issues associated with

care plan

Objectives of

carrying out a care

plan

Represents an

Activity .Ex- Phone

call, taking a survey

Software Silos

Real Time

Collaboration

Description OOB Health Cloud Solution Challenges

Data lying in

Multiple Systems

CHALLENGES ADDRESSED BY SALESFORCE HEALTH CLOUD

Delivering best possible care to

the patients becomes a challenging

task.

Patient care hampered as

information is stuck in Softwares

thus not transferred

appropriately.

• Consolidates data from multiple

source to provide 360 degree

view of the patient.

• Clear picture about the

patie t’s p og ess i Health .

• Secure collaboration

with the entire care provider

network and patients.

• They can view care spectrum,

their care providers, get answers

to their queries.

Colla o atio of Patie t’s Information .

• Salesforce Communities help sharing

of messages between the care provider

and the patients .

• Helps improve the workflow and

reduce paper work .

It helps establish secure

o e tio i the a e p o ide ’s

network thereby preventing

information breach.

Any gap in the information flow

puts the patients life at risk. Security Breach

HEALTH CLOUD LIMITATIONS

HEALTH CLOUD LIMITATIONS

Display Limitations Platform

Encryption

Behaviour and Access

Limitations • Only available in Microsoft®

Internet Explorer® 10, or 11

; Microsoft® Mozilla®

Firefox®; and the most

recent stable version of

Google Ch o e™.

• Google Ch o e™ o se and machines with 8 GB of

RAM recommended .

Salesforce Shield doesn't

support

• Event monitoring

• Field encryption

• The After Occurrences option

i e u i g tasks is ’t supported.

• Custom field sets cannot be

created for the Candidate

Patient list view.

• On the Today page, tasks with

a status of Deferred appear as

overdue tasks.

SCORING SALESFORCE HEALTH CLOUD

Scoring Salesforce

Health Cloud

Great minds & Experience

• Industry relevant physician associated

with the solution.

• Big names in health industry associated

with design and development of Health

Cloud.

Exploiting Market

Opportunities

• Salesforce develops a solution

that extends its reachability and

scale to both the care givers as

well as the patients.

• Perfectly suited for the Heath

Domain.

Extensive Partner

Association

Salesforce strong Partnership with

MNC’s helps deli e I teg atio se i es for EMR, implementation services ,

connectivity to medical devices.

Showcasing Collaborating

Platform

Showcasing the capability of

Salesforce platform through various

means like :

Chatter for social connectivity.

Editions License User Permissions

Applicable in

• Enterprise

• Performance

• Unlimited Editions

To install packages

• Do load AppE ha ge

Pa kages

• Health Cloud Enterprise

• Health Cloud Unlimited

PRE-REQUISITES FOR SALESFORCE HEALTH CLOUD INSTALLATION

Salesforce Health Cloud is a paid app by Salesforce . One needs to contact Salesforce to get assistance in

installing this app.

ZEN4ORCE SERVICE OFFERINGS

jQuery

SALESFORCE CUSTOMIZATION

SALESFORCE AUTOMATION

ADVISORY SERVICES

INTEGRATED SOLUTIONS

Lightning

Bootstrap

Visualforce

Appexchange Communities

Service

Cloud

Sales Cloud

GitHub

Apex

Web

Services

Visit www.zen4orce.com for further details about Zen4orce Services & Offerings.

Skillset

CONCLUSION

With the evolution of Salesforce Health Cloud ,revenue as a main motive has taken a backseat and caregivers are finally placing patient

relationships at the centre of Health care delivery.

In this modern era patients are also deciding upon which caregivers to go for based upon how equipped their are on the technology front to

communicate with them efficiently and provide a solution to all their healthcare concerns.

Integrating EHR Data with Health Cloud has helped provide a panoramic view of the patient. It has helped imbibe the feeling of Deeper and

personalised patient relationship amongst the Healthcare providers.

References

https://help.salesforce.com/servlet/servlet.FileDownload?file=015300000034eqiAAA

www.salesforce.com/industries/healthcare/health-cloud/

http://www.salesforce.com/industries/healthcare/health-cloud/

THANK YOU !!

Get in Touch with us :

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sales@zen4orce.com

www.zen4orce.com