EMBRAER Quality Requirements for Suppliers – Revision: B Page: 1 of 21 THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL. THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER EMBRAER Quality Requirements for Suppliers (English version) REVISION: B REVISION DATE: December, 2010
Transcript
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 1 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
EMBRAER Quality Requirements for Suppliers
(English version)
REVISION B REVISION DATE December 2010
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 3 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
CCHHAANNGGEESS IINN TTHHIISS RREEVVIISSIIOONN
General
- Revisions in the text of OPRs are indicated with a vertical line on the left margin of the text
- Excluded Note 2
- Added set of requirements 7 for Tooling Suppliers
Revised the following OPRs
OPR (410005)
POR (721006)
OPR (732001)
OPR (741002)
OPR (751103)
OPR (751104)
OPR (751106)
OPR (751107)
OPR (751301)
OPR (752003)
OPR (753006)
OPR (753009)
OPR (754001)
OPR (754003)
OPR (755006)
OPR (824006)
OPR (830006)
OPR (830009)
OPR (830010)
OPR (830013)
OPR (830014)
OPR (830017)
OPR (830018)
OPR (852001)
OPR (852002)
Revoked the following OPRs Added the following OPRs
OPR (721003)
OPR (751105)
OPR (755007)
OPR (755010)
OPR (755011)
OPR (755012)
OPR (410009)
OPR (721008)
OPR (751008)
OPR (751108)
OPR (830021)
OPR (852003)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 4 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 5 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
II IINNTTRROODDUUCCTTIIOONN
EMBRAER is one of the largest aircraft manufacturers in the world acting on Commercial Military and Executive aviation markets EMBRAER develops and adapts aircraft platforms implementing new technologies delivering higher reliability comfort and safety
Quality is an essential key that provides EMBRAER with continuous competitiveness in the market
EMBRAER expects from Suppliers an equal supportive commitment to Quality through the maintenance of an effective Quality Management System (QMS) the strong foundation where the improvement of products services and processes are accomplished
Based on that EMBRAER issued the EMBRAER Quality Requirements for Suppliers (EQRS) comprising a series of requirements which Suppliers shall comply with
Moreover as an International Aerospace Quality Group (IAQG) member and complying with IAQG recommendation EMBRAER requires Supplier to be registered to AS9100 series by an accredited Certification Registration Body indicated by IAQG (wwwiaqgsaeorgiaqg) The scope of the certification shall include the product manufactured for EMBRAER
Note AS9100 series includes all IAQG sanctioned standards including but not limited to AS9100 EN 9100 JIS 9100 and NBR 15100
EQRS consists of seven Set of Requirements according to the product and tooling to be supplied (see table 1)
Supplier shall find on table 1 the applicable requirements according to the products to be supplied
The set of requirements comprise the Aerospace Standard (AS 9100 series) as a QMS basic requirement and Operational Requirements (OPR) as a complement
For tooling Suppliers the set of requirements comprise the Quality Management Systems Standard (ISO 9001 series) as a QMS basic requirement and also specific Operational Requirements (OPR) as a complement
OPRs are instructions established in order to complement those requirements already set forth by AS9100 series but that need some specific information from EMBRAER
Some OPRs need further explanation to be complied with In this case complementary documents detailing these OPRs are available on the Internet
Forms that are described by OPRs or complementary documents are also identified and available on the Internet (see a list of documents and forms in section XI)
Figure 1 summarizes the process to identify and fill out the applicable compliance matrix
Note 1 When applicable andor defined by an OPR Supplier shall also comply with specific standards
Note 2 removed
Note 3 Requirements regarding product delivery documents such as Certificate of Conformance Test report airworthiness tag etc shall be complied with as requested on a purchased order (PO) in addition to EQRS Since original documents are sent with the product a copy of these shall be available on an electronic file to be sent to EMBRAER when requested
EQRS Revisions
EMBRAER may revise EQRS twice a year in June and December of each year EMBRAER will post any revised version of the EQRS at wwwembraercomftppub folder ldquoQuality Requirementsrdquo It is Suppliers responsibility to access EQRS at the aforementioned URL address at the end of each June and December to verify the revision status of the document and implement any revision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 6 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
FIGURE 1 ndash PROCESS TO IDENTIFY AND FILL OUT COMPLIANCE MATRIX
New procurement contract revision or EQRS revision
If Supplier does not comply with a requirement a waiver may be requested according to
established conditions in section VIII of this document
Agreed compliance matrix is incorporated to the contract or kept by Supplier and
EMBRAER Supplier Quality Department
Supplier shall verify EQRS current revision at wwwembraercomftppub - folder Quality
Requirements
Supplier fills out the compliance matrix indicated in table 1
Supplier finds on table 1 the applicable Set of Requirements according to the type of the products
to be supplied
Supplier negotiates waiver requests with EMBRAER
Compliance matrix is required
Yes
Supplier complies with the
requirement
Signature of the contract or acceptance of PO is the statement of compliance with
EQRS
Yes
No No
Supplier requests a waiver according to established conditions in section VIII of this
document on compliance matrix indicated in table 1
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 7 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
IIIIII CCOOMMPPLLIIAANNCCEE SSTTAATTEEMMEENNTT
In order to demonstrate accomplishment of EQRS Supplier shall fill out a compliance matrix Each compliance matrix comprises the applicable requirements according to the type of the product to be supplied
When filling out the compliance matrix is not required the signature of the contract or the acceptance of the purchase order shall be the evidence of Supplierrsquos accomplishment with EQRS
IIVV WWAAIIVVEERR RREEQQUUEESSTT
A waiver might be requested when Supplier does not comply with a requirement and shall formalize such request on the compliance matrix
When EQRS is revised Supplier shall submit a waiver request (if necessary) to EMBRAER Supplier Quality Department promptly upon discovery of the revision until September 30th or March 31st (depending on whether the revision is issued in June or December respectively)
During procurement or contract revision waiver requests shall be submitted and agreed before the contract signature
EMBRAER analyses the request in good faith considering the technical aspects of the request and current EMBRAER needs An EMBRAER decision is final and the waiver shall not affect Suppliers ability and responsibility to provide a product that meets all EMBRAER and or applicable law and regulatory requirements
For detailed information see section VIII ndash Waiver Conditions
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 3 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
CCHHAANNGGEESS IINN TTHHIISS RREEVVIISSIIOONN
General
- Revisions in the text of OPRs are indicated with a vertical line on the left margin of the text
- Excluded Note 2
- Added set of requirements 7 for Tooling Suppliers
Revised the following OPRs
OPR (410005)
POR (721006)
OPR (732001)
OPR (741002)
OPR (751103)
OPR (751104)
OPR (751106)
OPR (751107)
OPR (751301)
OPR (752003)
OPR (753006)
OPR (753009)
OPR (754001)
OPR (754003)
OPR (755006)
OPR (824006)
OPR (830006)
OPR (830009)
OPR (830010)
OPR (830013)
OPR (830014)
OPR (830017)
OPR (830018)
OPR (852001)
OPR (852002)
Revoked the following OPRs Added the following OPRs
OPR (721003)
OPR (751105)
OPR (755007)
OPR (755010)
OPR (755011)
OPR (755012)
OPR (410009)
OPR (721008)
OPR (751008)
OPR (751108)
OPR (830021)
OPR (852003)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 4 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 5 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
II IINNTTRROODDUUCCTTIIOONN
EMBRAER is one of the largest aircraft manufacturers in the world acting on Commercial Military and Executive aviation markets EMBRAER develops and adapts aircraft platforms implementing new technologies delivering higher reliability comfort and safety
Quality is an essential key that provides EMBRAER with continuous competitiveness in the market
EMBRAER expects from Suppliers an equal supportive commitment to Quality through the maintenance of an effective Quality Management System (QMS) the strong foundation where the improvement of products services and processes are accomplished
Based on that EMBRAER issued the EMBRAER Quality Requirements for Suppliers (EQRS) comprising a series of requirements which Suppliers shall comply with
Moreover as an International Aerospace Quality Group (IAQG) member and complying with IAQG recommendation EMBRAER requires Supplier to be registered to AS9100 series by an accredited Certification Registration Body indicated by IAQG (wwwiaqgsaeorgiaqg) The scope of the certification shall include the product manufactured for EMBRAER
Note AS9100 series includes all IAQG sanctioned standards including but not limited to AS9100 EN 9100 JIS 9100 and NBR 15100
EQRS consists of seven Set of Requirements according to the product and tooling to be supplied (see table 1)
Supplier shall find on table 1 the applicable requirements according to the products to be supplied
The set of requirements comprise the Aerospace Standard (AS 9100 series) as a QMS basic requirement and Operational Requirements (OPR) as a complement
For tooling Suppliers the set of requirements comprise the Quality Management Systems Standard (ISO 9001 series) as a QMS basic requirement and also specific Operational Requirements (OPR) as a complement
OPRs are instructions established in order to complement those requirements already set forth by AS9100 series but that need some specific information from EMBRAER
Some OPRs need further explanation to be complied with In this case complementary documents detailing these OPRs are available on the Internet
Forms that are described by OPRs or complementary documents are also identified and available on the Internet (see a list of documents and forms in section XI)
Figure 1 summarizes the process to identify and fill out the applicable compliance matrix
Note 1 When applicable andor defined by an OPR Supplier shall also comply with specific standards
Note 2 removed
Note 3 Requirements regarding product delivery documents such as Certificate of Conformance Test report airworthiness tag etc shall be complied with as requested on a purchased order (PO) in addition to EQRS Since original documents are sent with the product a copy of these shall be available on an electronic file to be sent to EMBRAER when requested
EQRS Revisions
EMBRAER may revise EQRS twice a year in June and December of each year EMBRAER will post any revised version of the EQRS at wwwembraercomftppub folder ldquoQuality Requirementsrdquo It is Suppliers responsibility to access EQRS at the aforementioned URL address at the end of each June and December to verify the revision status of the document and implement any revision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 6 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
FIGURE 1 ndash PROCESS TO IDENTIFY AND FILL OUT COMPLIANCE MATRIX
New procurement contract revision or EQRS revision
If Supplier does not comply with a requirement a waiver may be requested according to
established conditions in section VIII of this document
Agreed compliance matrix is incorporated to the contract or kept by Supplier and
EMBRAER Supplier Quality Department
Supplier shall verify EQRS current revision at wwwembraercomftppub - folder Quality
Requirements
Supplier fills out the compliance matrix indicated in table 1
Supplier finds on table 1 the applicable Set of Requirements according to the type of the products
to be supplied
Supplier negotiates waiver requests with EMBRAER
Compliance matrix is required
Yes
Supplier complies with the
requirement
Signature of the contract or acceptance of PO is the statement of compliance with
EQRS
Yes
No No
Supplier requests a waiver according to established conditions in section VIII of this
document on compliance matrix indicated in table 1
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 7 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
IIIIII CCOOMMPPLLIIAANNCCEE SSTTAATTEEMMEENNTT
In order to demonstrate accomplishment of EQRS Supplier shall fill out a compliance matrix Each compliance matrix comprises the applicable requirements according to the type of the product to be supplied
When filling out the compliance matrix is not required the signature of the contract or the acceptance of the purchase order shall be the evidence of Supplierrsquos accomplishment with EQRS
IIVV WWAAIIVVEERR RREEQQUUEESSTT
A waiver might be requested when Supplier does not comply with a requirement and shall formalize such request on the compliance matrix
When EQRS is revised Supplier shall submit a waiver request (if necessary) to EMBRAER Supplier Quality Department promptly upon discovery of the revision until September 30th or March 31st (depending on whether the revision is issued in June or December respectively)
During procurement or contract revision waiver requests shall be submitted and agreed before the contract signature
EMBRAER analyses the request in good faith considering the technical aspects of the request and current EMBRAER needs An EMBRAER decision is final and the waiver shall not affect Suppliers ability and responsibility to provide a product that meets all EMBRAER and or applicable law and regulatory requirements
For detailed information see section VIII ndash Waiver Conditions
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 4 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 5 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
II IINNTTRROODDUUCCTTIIOONN
EMBRAER is one of the largest aircraft manufacturers in the world acting on Commercial Military and Executive aviation markets EMBRAER develops and adapts aircraft platforms implementing new technologies delivering higher reliability comfort and safety
Quality is an essential key that provides EMBRAER with continuous competitiveness in the market
EMBRAER expects from Suppliers an equal supportive commitment to Quality through the maintenance of an effective Quality Management System (QMS) the strong foundation where the improvement of products services and processes are accomplished
Based on that EMBRAER issued the EMBRAER Quality Requirements for Suppliers (EQRS) comprising a series of requirements which Suppliers shall comply with
Moreover as an International Aerospace Quality Group (IAQG) member and complying with IAQG recommendation EMBRAER requires Supplier to be registered to AS9100 series by an accredited Certification Registration Body indicated by IAQG (wwwiaqgsaeorgiaqg) The scope of the certification shall include the product manufactured for EMBRAER
Note AS9100 series includes all IAQG sanctioned standards including but not limited to AS9100 EN 9100 JIS 9100 and NBR 15100
EQRS consists of seven Set of Requirements according to the product and tooling to be supplied (see table 1)
Supplier shall find on table 1 the applicable requirements according to the products to be supplied
The set of requirements comprise the Aerospace Standard (AS 9100 series) as a QMS basic requirement and Operational Requirements (OPR) as a complement
For tooling Suppliers the set of requirements comprise the Quality Management Systems Standard (ISO 9001 series) as a QMS basic requirement and also specific Operational Requirements (OPR) as a complement
OPRs are instructions established in order to complement those requirements already set forth by AS9100 series but that need some specific information from EMBRAER
Some OPRs need further explanation to be complied with In this case complementary documents detailing these OPRs are available on the Internet
Forms that are described by OPRs or complementary documents are also identified and available on the Internet (see a list of documents and forms in section XI)
Figure 1 summarizes the process to identify and fill out the applicable compliance matrix
Note 1 When applicable andor defined by an OPR Supplier shall also comply with specific standards
Note 2 removed
Note 3 Requirements regarding product delivery documents such as Certificate of Conformance Test report airworthiness tag etc shall be complied with as requested on a purchased order (PO) in addition to EQRS Since original documents are sent with the product a copy of these shall be available on an electronic file to be sent to EMBRAER when requested
EQRS Revisions
EMBRAER may revise EQRS twice a year in June and December of each year EMBRAER will post any revised version of the EQRS at wwwembraercomftppub folder ldquoQuality Requirementsrdquo It is Suppliers responsibility to access EQRS at the aforementioned URL address at the end of each June and December to verify the revision status of the document and implement any revision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 6 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
FIGURE 1 ndash PROCESS TO IDENTIFY AND FILL OUT COMPLIANCE MATRIX
New procurement contract revision or EQRS revision
If Supplier does not comply with a requirement a waiver may be requested according to
established conditions in section VIII of this document
Agreed compliance matrix is incorporated to the contract or kept by Supplier and
EMBRAER Supplier Quality Department
Supplier shall verify EQRS current revision at wwwembraercomftppub - folder Quality
Requirements
Supplier fills out the compliance matrix indicated in table 1
Supplier finds on table 1 the applicable Set of Requirements according to the type of the products
to be supplied
Supplier negotiates waiver requests with EMBRAER
Compliance matrix is required
Yes
Supplier complies with the
requirement
Signature of the contract or acceptance of PO is the statement of compliance with
EQRS
Yes
No No
Supplier requests a waiver according to established conditions in section VIII of this
document on compliance matrix indicated in table 1
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 7 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
IIIIII CCOOMMPPLLIIAANNCCEE SSTTAATTEEMMEENNTT
In order to demonstrate accomplishment of EQRS Supplier shall fill out a compliance matrix Each compliance matrix comprises the applicable requirements according to the type of the product to be supplied
When filling out the compliance matrix is not required the signature of the contract or the acceptance of the purchase order shall be the evidence of Supplierrsquos accomplishment with EQRS
IIVV WWAAIIVVEERR RREEQQUUEESSTT
A waiver might be requested when Supplier does not comply with a requirement and shall formalize such request on the compliance matrix
When EQRS is revised Supplier shall submit a waiver request (if necessary) to EMBRAER Supplier Quality Department promptly upon discovery of the revision until September 30th or March 31st (depending on whether the revision is issued in June or December respectively)
During procurement or contract revision waiver requests shall be submitted and agreed before the contract signature
EMBRAER analyses the request in good faith considering the technical aspects of the request and current EMBRAER needs An EMBRAER decision is final and the waiver shall not affect Suppliers ability and responsibility to provide a product that meets all EMBRAER and or applicable law and regulatory requirements
For detailed information see section VIII ndash Waiver Conditions
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 5 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
II IINNTTRROODDUUCCTTIIOONN
EMBRAER is one of the largest aircraft manufacturers in the world acting on Commercial Military and Executive aviation markets EMBRAER develops and adapts aircraft platforms implementing new technologies delivering higher reliability comfort and safety
Quality is an essential key that provides EMBRAER with continuous competitiveness in the market
EMBRAER expects from Suppliers an equal supportive commitment to Quality through the maintenance of an effective Quality Management System (QMS) the strong foundation where the improvement of products services and processes are accomplished
Based on that EMBRAER issued the EMBRAER Quality Requirements for Suppliers (EQRS) comprising a series of requirements which Suppliers shall comply with
Moreover as an International Aerospace Quality Group (IAQG) member and complying with IAQG recommendation EMBRAER requires Supplier to be registered to AS9100 series by an accredited Certification Registration Body indicated by IAQG (wwwiaqgsaeorgiaqg) The scope of the certification shall include the product manufactured for EMBRAER
Note AS9100 series includes all IAQG sanctioned standards including but not limited to AS9100 EN 9100 JIS 9100 and NBR 15100
EQRS consists of seven Set of Requirements according to the product and tooling to be supplied (see table 1)
Supplier shall find on table 1 the applicable requirements according to the products to be supplied
The set of requirements comprise the Aerospace Standard (AS 9100 series) as a QMS basic requirement and Operational Requirements (OPR) as a complement
For tooling Suppliers the set of requirements comprise the Quality Management Systems Standard (ISO 9001 series) as a QMS basic requirement and also specific Operational Requirements (OPR) as a complement
OPRs are instructions established in order to complement those requirements already set forth by AS9100 series but that need some specific information from EMBRAER
Some OPRs need further explanation to be complied with In this case complementary documents detailing these OPRs are available on the Internet
Forms that are described by OPRs or complementary documents are also identified and available on the Internet (see a list of documents and forms in section XI)
Figure 1 summarizes the process to identify and fill out the applicable compliance matrix
Note 1 When applicable andor defined by an OPR Supplier shall also comply with specific standards
Note 2 removed
Note 3 Requirements regarding product delivery documents such as Certificate of Conformance Test report airworthiness tag etc shall be complied with as requested on a purchased order (PO) in addition to EQRS Since original documents are sent with the product a copy of these shall be available on an electronic file to be sent to EMBRAER when requested
EQRS Revisions
EMBRAER may revise EQRS twice a year in June and December of each year EMBRAER will post any revised version of the EQRS at wwwembraercomftppub folder ldquoQuality Requirementsrdquo It is Suppliers responsibility to access EQRS at the aforementioned URL address at the end of each June and December to verify the revision status of the document and implement any revision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 6 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
FIGURE 1 ndash PROCESS TO IDENTIFY AND FILL OUT COMPLIANCE MATRIX
New procurement contract revision or EQRS revision
If Supplier does not comply with a requirement a waiver may be requested according to
established conditions in section VIII of this document
Agreed compliance matrix is incorporated to the contract or kept by Supplier and
EMBRAER Supplier Quality Department
Supplier shall verify EQRS current revision at wwwembraercomftppub - folder Quality
Requirements
Supplier fills out the compliance matrix indicated in table 1
Supplier finds on table 1 the applicable Set of Requirements according to the type of the products
to be supplied
Supplier negotiates waiver requests with EMBRAER
Compliance matrix is required
Yes
Supplier complies with the
requirement
Signature of the contract or acceptance of PO is the statement of compliance with
EQRS
Yes
No No
Supplier requests a waiver according to established conditions in section VIII of this
document on compliance matrix indicated in table 1
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 7 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
IIIIII CCOOMMPPLLIIAANNCCEE SSTTAATTEEMMEENNTT
In order to demonstrate accomplishment of EQRS Supplier shall fill out a compliance matrix Each compliance matrix comprises the applicable requirements according to the type of the product to be supplied
When filling out the compliance matrix is not required the signature of the contract or the acceptance of the purchase order shall be the evidence of Supplierrsquos accomplishment with EQRS
IIVV WWAAIIVVEERR RREEQQUUEESSTT
A waiver might be requested when Supplier does not comply with a requirement and shall formalize such request on the compliance matrix
When EQRS is revised Supplier shall submit a waiver request (if necessary) to EMBRAER Supplier Quality Department promptly upon discovery of the revision until September 30th or March 31st (depending on whether the revision is issued in June or December respectively)
During procurement or contract revision waiver requests shall be submitted and agreed before the contract signature
EMBRAER analyses the request in good faith considering the technical aspects of the request and current EMBRAER needs An EMBRAER decision is final and the waiver shall not affect Suppliers ability and responsibility to provide a product that meets all EMBRAER and or applicable law and regulatory requirements
For detailed information see section VIII ndash Waiver Conditions
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 6 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
FIGURE 1 ndash PROCESS TO IDENTIFY AND FILL OUT COMPLIANCE MATRIX
New procurement contract revision or EQRS revision
If Supplier does not comply with a requirement a waiver may be requested according to
established conditions in section VIII of this document
Agreed compliance matrix is incorporated to the contract or kept by Supplier and
EMBRAER Supplier Quality Department
Supplier shall verify EQRS current revision at wwwembraercomftppub - folder Quality
Requirements
Supplier fills out the compliance matrix indicated in table 1
Supplier finds on table 1 the applicable Set of Requirements according to the type of the products
to be supplied
Supplier negotiates waiver requests with EMBRAER
Compliance matrix is required
Yes
Supplier complies with the
requirement
Signature of the contract or acceptance of PO is the statement of compliance with
EQRS
Yes
No No
Supplier requests a waiver according to established conditions in section VIII of this
document on compliance matrix indicated in table 1
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 7 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
IIIIII CCOOMMPPLLIIAANNCCEE SSTTAATTEEMMEENNTT
In order to demonstrate accomplishment of EQRS Supplier shall fill out a compliance matrix Each compliance matrix comprises the applicable requirements according to the type of the product to be supplied
When filling out the compliance matrix is not required the signature of the contract or the acceptance of the purchase order shall be the evidence of Supplierrsquos accomplishment with EQRS
IIVV WWAAIIVVEERR RREEQQUUEESSTT
A waiver might be requested when Supplier does not comply with a requirement and shall formalize such request on the compliance matrix
When EQRS is revised Supplier shall submit a waiver request (if necessary) to EMBRAER Supplier Quality Department promptly upon discovery of the revision until September 30th or March 31st (depending on whether the revision is issued in June or December respectively)
During procurement or contract revision waiver requests shall be submitted and agreed before the contract signature
EMBRAER analyses the request in good faith considering the technical aspects of the request and current EMBRAER needs An EMBRAER decision is final and the waiver shall not affect Suppliers ability and responsibility to provide a product that meets all EMBRAER and or applicable law and regulatory requirements
For detailed information see section VIII ndash Waiver Conditions
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 7 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
IIIIII CCOOMMPPLLIIAANNCCEE SSTTAATTEEMMEENNTT
In order to demonstrate accomplishment of EQRS Supplier shall fill out a compliance matrix Each compliance matrix comprises the applicable requirements according to the type of the product to be supplied
When filling out the compliance matrix is not required the signature of the contract or the acceptance of the purchase order shall be the evidence of Supplierrsquos accomplishment with EQRS
IIVV WWAAIIVVEERR RREEQQUUEESSTT
A waiver might be requested when Supplier does not comply with a requirement and shall formalize such request on the compliance matrix
When EQRS is revised Supplier shall submit a waiver request (if necessary) to EMBRAER Supplier Quality Department promptly upon discovery of the revision until September 30th or March 31st (depending on whether the revision is issued in June or December respectively)
During procurement or contract revision waiver requests shall be submitted and agreed before the contract signature
EMBRAER analyses the request in good faith considering the technical aspects of the request and current EMBRAER needs An EMBRAER decision is final and the waiver shall not affect Suppliers ability and responsibility to provide a product that meets all EMBRAER and or applicable law and regulatory requirements
For detailed information see section VIII ndash Waiver Conditions
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410008)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830015)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 1Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (421001)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 2Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 3Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721007)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830013)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830018)
See text in EQRS
OPR (830020)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751103)
See text in EQRS
OPR (751104)
See text in EQRS
OPR (751106)
See text in EQRS
OPR (751107)
See text in EQRS
OPR (751108)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (830012)
See text in EQRS
OPR (830016)
See text in EQRS
OPR (830017)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 4Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9100 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830014)
See text in EQRS
OPR (830021)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
OPR (852003)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 5Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Project Management
712
Risk Management
713
Configuration Management
714
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
7361
Design and Development Verification and Validation Testing
7362
Design andor Development Verification and Validation Documentation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
7511
Production Process Verification
7512
Control of Production Process Changes
7513
Control of Production Equipment Tools and Software Programs
7514
Post Delivery Support
752
Validation of Processes for Production and Service Provision
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
825
Evidence of Conformity
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to AS 9120 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 6Compliance Matrix - Section B
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
711
Configuration Management
712
Control of Work Transfers
721
Determination of Requirements Related to the Product
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section A
Company name
Location
City
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
Registered to ISO 9001 YES NO If NO please fill in also Section B
Certificate number
Expiration date
Certification authority
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
OPR (410003)
See text in EQRS
OPR (410005)
See text in EQRS
OPR (410009)
See text in EQRS
OPR (423001)
See text in EQRS
OPR (423002)
See text in EQRS
OPR (424001)
See text in EQRS
OPR (721006)
See text in EQRS
OPR (721008)
See text in EQRS
OPR (732001)
See text in EQRS
OPR (733001)
See text in EQRS
OPR (741002)
See text in EQRS
OPR (741003)
See text in EQRS
OPR (751007)
See text in EQRS
OPR (751008)
See text in EQRS
OPR (751301)
See text in EQRS
OPR (752002)
See text in EQRS
OPR (752003)
See text in EQRS
OPR (753004)
See text in EQRS
OPR (753006)
See text in EQRS
OPR (753007)
See text in EQRS
OPR (753008)
See text in EQRS
OPR (753009)
See text in EQRS
OPR (754001)
See text in EQRS
OPR (754002)
See text in EQRS
OPR (754003)
See text in EQRS
OPR (755005)
See text in EQRS
OPR (755006)
See text in EQRS
OPR (755013)
See text in EQRS
OPR (760003)
See text in EQRS
OPR (760005)
See text in EQRS
OPR (824002)
See text in EQRS
OPR (824003)
See text in EQRS
OPR (824004)
See text in EQRS
OPR (824005)
See text in EQRS
OPR (824006)
See text in EQRS
OPR (824008)
See text in EQRS
OPR (830006)
See text in EQRS
OPR (830009)
See text in EQRS
OPR (830010)
See text in EQRS
OPR (830011)
See text in EQRS
OPR (840001)
See text in EQRS
OPR (852001)
See text in EQRS
OPR (852002)
See text in EQRS
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EQRS REQ 7 (Section B)
ampLamp6EQRS Revision BampRamp6Page ampP ampN
acosanto
Requirement 7xls
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER QUALITY REQUIREMENTS FOR SUPPLIERS (EQRS) - REQUIREMENT 7Compliance Matrix - Section B
Company name
Location
City
set
State
Country
RFP
Contact
Name
Title
Email address
Phone
Fax
Product involved
Program
REQUIREMENT
ITEM DESCRIPTION
COMPLY NOT COMPLY(IF NOT COMPLY JUSTIFICATION IS REQUIRED)
WAIVER DUE DATE
41
General Requirements
421
General
422
Quality Manual
423
Control of Documents
424
Control of Records
51
Management Commitment
52
Customer Focus
53
Quality Policy
541
Quality Objectives
542
Quality Management System Planning
551
Responsibility and Authority
552
Management Representative
553
Internal Communication
561
General
562
Review Input
563
Review Output
61
Provision of Resources
621
General
622
Competence Awareness and Training
63
Infrastructure
64
Work Environment
71
Planning of Product Realization
721
Determination of Requirements Related to the Product
722
Review of Requirements Related to the Product
723
Customer Communication
731
Design and Development Planning
732
Design and Development Inputs
733
Design and Development Outputs
734
Design and Development Review
735
Design and Development Verification
736
Design and Development Validation
737
Control of Design and Development Changes
741
Purchasing Process
742
Purchasing Information
743
Verification of Purchased Product
751
Control of Production and Service Provision
752
Validation of Processes for Production and Service Provision
753
Identification and Traceability
754
Customer Property
755
Preservation of Product
76
Control of Monitoring and Measuring Equipment
81
General
821
Customer Satisfaction
822
Internal Audit
823
Monitoring and Measurement of Processes
824
Monitoring and Measurement of Product
83
Control of Nonconforming Product
84
Analysis of Data
851
Continual Improvement
852
Corrective Action
853
Preventive Action
PLEASE FILL IN WITH SIGNATURE NAME AND DATE
NAME SIGNATURE
NAME SIGNATURE
EMBRAER Quality Engineer
Supplier Representative
NAME SIGNATURE
EMBRAER Supplier Quality Manager
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 8 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
TABLE 1 ndash SET OF REQUIREMENTS BY TYPE OF PRODUCT TO BE SUPPLIED (In case of questions please contact EMBRAER Supplier Quality Department)
Supplier of Examples
Set of Requirements 1 (Filling out a compliance
matrix is required)
Assemblies sub-assemblies end items primary parts designed andor manufactured by Suppliers according to EMBRAERrsquos configuration
Parts of interiors related to safety and integrity of the aircraft passenger and or crew
Equipment and systems not ldquostandard off the shelfrdquo
Equipment with a high impact on aircraft production operation and safety
Equipment and systems with technical standard order (TSO)
Engines flight controls landing gear air management systems propulsion systems fuel systems hydraulic systems hydro-mechanical equipment electrical-electronics equipment entertainment systems windshields tires quick access recorders water and waste systems smoke detection systems exterior lighting equipments with embedded or loadable airborne space borne ground support software components software end-item with specific part number
Structural assemblies equipment raw material and hardware not classified in the requirements 1 2 and 3
Headsets jack panels hand microphone fans battery and fire extinguisher
Set of Requirements 5 (Filling out a compliance
matrix is required)
At EMBRAER Supplier Quality Departmentrsquos discretion the completion of compliance matrix may be exempted
Assemblies sub-assemblies end items primary parts designed by EMBRAER and manufactured by Supplier andor subcontractor
Machining forming parts interior parts composite parts heat treatment surface treatment painting processes
Set of Requirements 6 (Filling out a compliance
matrix is required) Distributors service providers Standard Hardware Raw material
Set of Requirements 7 (Filling out a compliance
matrix is required) Tooling Suppliers Tooling for assembly line design and composite materials
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 9 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The OPRs are identified throughout this document as OPR (XYYYNN) ndash where NN represents the nth operational requirement to clause X sub-clause YYY of AS9100 series
Whether a specific sub-clause of AS9100 series does not make use of three-digit notation zeros are introduced appropriately at the end of OPR - sub-clause notation - in order to replace the non-existing digits in the original itemization of the standard
The arrangement of OPRs follows the numbering of AS9100 series requirements
41 GENERAL REQUIREMENTS
OPR (410003)
EMBRAER its Customers and or Airworthiness Authoritys Representatives shall have the right to conduct Audits at Supplierrsquos (including Subtiers) facilities in order to verify the compliance with EQRS contract and or purchase order requirements EMBRAER shall also have the right to access reports and data of 3rd party certification
EMBRAER and Supplier shall agree upon the schedule of audits
OPR (410005)
When required by EMBRAER Supplier shall fill out a data record available through web wwwembraercomftppub folder Quality Requirements EMBRAER Quality Requirements for Suppliers ndash EQRS English and Forms - file ldquoSupplierrsquos Data Recordrdquo
When changes occur in
bull Plant location
bull Joint ventures Buy-Offs Consolidation of Corporations
Supplier shall inform EMBRAER Supplier Quality Department at least 30 days before changes sending an updated Supplier Data Record (SDR)
OPR (410008) For products involving software development and production Supplier shall also comply with RTCA DO-178
OPR (410009)
Supplier shall comply with updated Registration Evaluation Authorization and Restrictions of Chemicals (REACH) available through web httpechaeuropaeureach_enasp
Note For reference see NE 40-248
42 DOCUMENTATION REQUIREMENTS
421 GENERAL
OPR (421001)
Supplier shall comply with RBHARBAC 21 or equivalent requirements of Airworthiness Authorities (for example FAR 21 EASA part 21)
When supplying for military programs Supplier shall comply with RBQA 2110 (equivalent to NATO AQAP 2110) (Note not applicable for product property and items off the shelf)
422 QUALITY MANUAL ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 10 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
423 CONTROL OF DOCUMENTS
OPR (423001)
Unless otherwise specified the current revision level at the contract date shall be considered for all Technical Standards and Quality Documents And any subsequent revisions shall be implemented by the Supplier within 90 days of the revision date
Note The EMBRAERrsquos Technical Standards are available at EMBRAER Web System at webembraercombr Supplier shall request access
OPR (423002)
Unless otherwise specified quality documentation exchanged with EMBRAER shall be written in English for international Suppliers and Portuguese for Brazilian Suppliers
424 CONTROL OF RECORDS
OPR (424001)
Unless otherwise specified Supplier shall keep records on file and available to EMBRAERrsquos representatives according to the following criteria
a) Items not related to software shall have records kept for at least 7 (seven) years after delivery to EMBRAER unless longer periods are specified in the purchase order and or in the contract
b) Items not traceable to an end assembly unit shall have records retained for a period of at least 2 years after delivery to EMBRAER
c) Software items whether embedded in hardware or supplied in media form shall have records related to their delivered versions kept for lifecycle time of the software item being used
d) For Special Controlled Parts all records shall be kept on file and available to EMBRAER for the life cycle of the aircraft
Note See NE 01-117 as reference for Special Controlled Parts
5 MANAGEMENT RESPONSIBILITY ndash see note
6 RESOURCE MANAGEMENT ndash see note
7 PRODUCT REALIZATION
71 PLANNING OF PRODUCT REALIZATION ndash see note
711 PROJECT MANAGEMNET ndash see note
712 RISK MANAGEMENT ndash see note
713 CONFIGURATION MANAGEMENT ndash see note
714 CONTROL OF WORK TRANSFERS ndash see note
72 CUSTOMER-RELATED PROCESSES ndash see note
721 DETERMINATION OF REQUIREMENTS RELATED TO THE PRODUCT
OPR (721006)
Supplier shall comply with ldquoMANUAL DE FORNECEDORES ndash SUBCONTRATO NACIONAL CATEGORIA AVIAtildeOrdquo
OPR (721007)
When required Supplier shall comply with the document ldquoGUIDELINES FOR DELEGATION OF SUPPLIERS FOR ISSUANCE OF STATEMENT OF CONFORMITY ON BEHALF OF EMBRAERrdquo for statement of conformity (SoC) issuance
OPR (721008)
Supplier shall comply with ldquoDSGQ 055 ndash REQUISITOS PARA O SISTEMA DE GARANTIA DA QUALIDADE PARA FORNECEDORES DE FERRAMENTALrdquo
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 11 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
722 REVIEW OF REQUIREMENTS RELATED TO THE PRODUCT ndash see note
723 CUSTOMER COMMUNICATION ndash see note
73 DESIGN AND DEVELOPMENT ndash see note
731 DESIGN AND DEVELOPMENT PLANNING ndash see note
732 DESIGN AND DEVELOPMENT INPUTS
OPR (732001)
Design Failure Mode and Effect Analysis (FMEA) shall be used on design development and production of new parts system Records shall be kept and available for EMBRAERrsquos representatives when requested
733 DESIGN AND DEVELOPMENT OUTPUTS
OPR (733001)
Supplier shall identify document and record the key characteristics analysis
Note See AS9103 as reference
734 DESIGN AND DEVELOPMENT REVIEW ndash see note
735 DESIGN AND DEVELOPMENT VERIFICATION ndash see note
736 DESIGN AND DEVELOPMENT VALIDATION ndash see note
7361 Design and Development Verification and Validation Testing ndash see note
7362 Design and Development Verification and Validation Documentation ndash see note
737 CONTROL OF DESIGN AND DEVELOPMENT CHANGES ndash see note
74 PURCHASING
741 PURCHASING PROCESS
OPR (741002)
For EMBRAERrsquos design authority parts Supplier shall inform major Suppliers Subtiers names to EMBRAER Quality Department EMBRAER reserves the right to veto any Subtiers
OPR (741003) EMBRAER only accepts products from manufacturers indicated in the EMBRAER purchase order
742 PURCHASING INFORMATION ndash see note
743 VERIFICATION OF PURCHASED PRODUCT ndash see note
75 PRODUCTION AND SERVICE PROVISION ndash see note
751 PRODUCTION AND SERVICE PROVISION
OPR (751007)
Supplier shall implement a system for prevention detection and removal of foreign object
Note For guidance see NAS 412 (or NBR 15169 for Brazilian Suppliers)
OPR (751008)
A Process Failure Mode and Effect Analysis (PFMEA) shall be used before implementing a new process
Whenever a new potential failure is detected Supplier shall revise PFMEA
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 12 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
7511 Production Process Verification
Note This activity is often referred to First Article Inspection
OPR (751103) Supplier shall submit a production process verification plan in accordance with NE 07-051
Production process verification may be witnessed by EMBRAER when required
OPR (751104) All production process verification documentation shall be retained according to OPR (424001) A copy shall be submitted to EMBRAER when required
Note The form to be used is described in the NE 07-051
OPR (751106) Supplier shall repeat production process verification in accordance with NE 07-051 requirements
OPR (751107) Supplier shall repeat production process verification for the affected characteristics until no occurrence of non-conformances including those detected at EMBRAERrsquos and Customersrsquo facilities Corrective actions shall be implemented for those non-conformances Records of these results shall be retained
OPR (751108)
Supplier shall inform the shipment date to Supplier Quality Department when required
7512 Control of Production Process Changes ndash see note
7513 Control of Production Equipment Tools and Software Programs
OPR (751301)
For composite parts Supplier shall
- Inspect the tooling according to its drawing
- Inspect the first part produced by each tooling according to the partrsquos drawing for the tooling try-out
- Repeat the inspections above whenever a change invalidates the current inspection results
7514 Post Delivery Support ndash see note
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 13 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
752 VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
OPR (752002)
Supplier shall establish procedures for controlling of special processes including but not limited to
1 ndash Qualification or initial approval ndash Special Processes shall be qualified or approved before use Supplier shall keep available for EMBRAER review the following data
a) Identification and address of the facility
b) Identification of the special processes and applicable specification number
c) Report of process parameters controls (temperature pressure concentration pH hardness conductivity etc) according to the limits and frequency specified in the specifications
d) Calibration standards list (including calibration reference procedures and calibration frequency)
e) List of qualified personnel evidences of their qualification (training knowledge experience skills)
f) Qualified materials list used in the process
2 ndash Qualification maintenance ndash Special processes shall be maintained through periodic verification Periodic verification shall consist of monitoring the special process parameters at in interval established in the process specification requirements
3 ndash Flow down of the requirements ndash Supplier shall flow down applicable requirements and control of special process performed by Subtiers Supplier control of Subtiers shall include qualification maintenance control of nonconforming product and corrective action
OPR (752003)
If a deviation of an EMBRAERrsquos technical standards is necessary Supplier shall submit the request for alternative (RFA) through the electronic web system at webembraercombr (folder Technical Standards)
753 IDENTIFICATION AND TRACEABILITY
OPR (753004)
Traceable items that size and or application that do not allow the part number and serial number identification shall be individually packaged and identified by an appropriate label
OPR (753006) Supplier shall identify parts according to final identification label form
OPR (753007)
Supplier shall identify products in storage or shipped to EMBRAER with the manufacturerrsquos lot or batch identification and certification records
OPR (753008)
Supplier shall inform in the certificate of conformance form and record externally on the package of each individual product batch or parts lot the cure date and shelf life as applicable
OPR (753009)
Supplier shall ensure that documents (delivered with the product) required by the applicable Authority or contract purchase order are protected against loss and deterioration
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 14 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
754 CUSTOMER PROPERTY
OPR (754001)
Supplier shall
a) Check the quantity and the dimensional of materials received according to documents sent by EMBRAER
b) Check if the previous operations of the manufacturing order were performed
OPR (754002)
Supplier shall store materials after inspection and approval indicating drawing number of the part to be manufactured lot number and manufacturing order number to prevent incorrect use
OPR (754003)
Supplier is responsible for EMBRAERrsquos tooling and shall
a) Inspect tooling before use
b) Storage tooling in an appropriate place
c) Rework tooling only under formal EMBRAERrsquos approval
Supplier shall control the maintenance and periodic controls (dimensional visual and assembly tests)
Supplier shall contact EMBRAER Supplier Quality Department if an operation cannot be executed due to tooling problems
755 PRESERVATION OF PRODUCT
OPR (755005)
Supplier shall prepare implement and maintain an ESD program control plan applicable to ESD susceptible items that are handled stored transported and delivered to EMBRAER
Note See ANSIESD S 2020 and NE 80-065 as reference
OPR (755006) Supplier shall storage raw material sent by EMBRAER and residual material (scraps thermoplastics) in an appropriate closed place with restrict access and in a proper form to prevent dust humidity corrosive gases or any other damage Rests and raw material shall be stored in different places
OPR (755013)
For material storage and shelf life requirements Supplier shall comply with NE 42-020
Note for shelf life requirements an exception shall be considered if otherwise specified on the contract or purchase order
76 CONTROL OF MONITORING AND MEASURING EQUIPMENT
OPR (760003) Supplier shall contract calibration services with traceable standards of Calibration Certification Agency
OPR (760005)
Supplier shall maintain an area for inspection separated from manufacturing process controlling temperature and humidity by a continuous recorder The continuous recorder shall assure a detailed report of variations
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 15 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
8 MEASUREMENT ANALYSIS AND IMPROVEMENT
81 GENERAL ndash see note
82 MONITORING AND MEASUREMENT
821 CUSTOMER SATISFACTION ndash see note
822 INTERNAL AUDIT ndash see note
823 MONITORING AND MEASUREMENT OF PROCESSES ndash see note
824 MONITORING AND MEASUREMENT OF PRODUCT
OPR (824002)
Key characteristics control and monitoring shall be recorded
Note For guidance terms amp definition see AS 9103
OPR (824003)
Supplier shall keep appropriate devices to inspect characteristics specified in the drawing considering that thickness inspection shall be measured with adequate device including ultrasonic gage
OPR (824004)
Supplier shall keep a coordinated measuring machine (CMM) suitable to the measures and tolerance range specified as well as the necessary resources for inspection of system lines geometric forms surfaces and other specifications of the drawing
OPR (824005) Supplier shall demonstrate that manufactured products comply with specified requirements of the drawing
(DI) and lists of parts (LP) through an inspection report
OPR (824006)
For metal parts Supplier shall inspect 100 of dimensional characteristics for all parts
For composite parts Supplier shall inspect 100 of dimensional characteristics not guaranteed by the tooling for all parts
Note a reduction in the inspection plan shall be negotiated with EMBRAER Quality Department when Supplier demonstrates a stable process
Note see MIL STD-105 as a reference
OPR (824008) Supplier shall create and keep a detailed inspection plan for all manufactured parts
83 CONTROL OF NONCONFORMING PRODUCT
OPR (830006)
A non-conformity detected (or suspected) after delivery (quality escape) shall be reported in writing to EMBRAER Supplier Quality Department Supplier shall inform
bull Containment actions at Supplierrsquos and EMBRAERrsquos facilities
bull Affected part numbers
bull Affected serial numbers or batches
bull Corrective actions
OPR (830009)
Supplierrsquos disagreements to an EMBRAERrsquos non-conformity report issuance shall be expressed within two working days after receiving the notification Otherwise Supplier accepts the responsibility for non-conformity report
Note a notification is the report issuance (in case Supplier has access to EMBRAERrsquos system) or the monthly report (in case Supplier does not have access to EMBRAERrsquos system)
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 16 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
OPR (830010)
For Supplierrsquos design property EMBRAER will not accept the product with second occurrence of ldquono fault found dispositionrdquo for the same item and the same non-conformity without EMBRAERrsquos authorization In this case Supplier shall inform EMBRAER Supplier Quality Department
OPR (830011) Supplier shall identify protect and segregate nonconforming raw material and manufactured part in a
restricted area
OPR (830012) Supplier shall dispatch parts with disposition ldquoscraprdquo for EMBRAERrsquos analysis
OPR (830013) For production phase When EMBRAER requests disposition of the non-conformity document issued at EMBRAERrsquos facilities Supplier shall reply within 9 hours after receiving the request for disposition
The responsible for disposition shall be listed in MRB plan (see OPR 830015)
OPR (830014)
For rework repair retrofit or stock screening performed at EMBRAERrsquos facilities Supplier shall comply with the document ldquoGUIDELINES FOR SUPPLIERS WORKING AT EMBRAERrsquoS FACILITIESrdquo
OPR (830015)
Supplier shall have a material review board (MRB) approved by EMBRAER according to document ldquoGUIDELINES FOR MATERIAL REVIEW BOARD PLANrdquo in order to give a nonconforming material disposition
OPR (830016)
For EMBRAERrsquos design authority parts and for Suppliers without a MRB approved by EMBRAER all non-conformities shall be submitted to EMBRAER for disposition review and approval
Note The non-conformities shall be submitted through EMBRAER Web System at webembraercombr
OPR (830017)
All non-conformances documents (identification number) issued at Supplierrsquos facilities at EMBRAER system shall be informed in the Certificate of Conformance or when applicable in the AIS (see the document ldquoGUIDELINES FOR ASSEMBLY INSPECTION SUMMARYrdquo) The non-conforming parts shall be identified on the product as well
OPR (830018) For Supplierrsquos design property non-conforming parts shall be previously negotiated and submitted to EMBRAER Supplier Quality Department using a concession report Note use SAE AS 9131 as reference
OPR (830020)
For non-conformities in test articles which dispositions are ldquouse as isrdquo or ldquorepairrdquo Supplier shall submit for EMBRAER review and approval
a) For EMBRAER lsquos design Authority All non-conformities
b) For Supplierrsquos design Authority All major non-conformities
OPR (830021)
For production programs Supplier representative (on-site at EMBRAERrsquos facilities) shall be within 30 minutes to participate of the evaluation of responsibility for the non-conformity detected on productive process
84 ANALYSIS OF DATA
OPR (840001)
When required Supplier shall provide the appropriate quality data (charts indicators acceptance rate shop findings etc) that demonstrates Supplierrsquos internal quality performance and the corrective actions taken in order to prevent impacts at EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 17 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
85 IMPROVEMENT
851 CONTINUAL IMPROVEMENT ndash see note
852 CORRECTIVE ACTION
OPR (852001)
When a corrective action is required by EMBRAER Supplier shall reply within the dates below bull Containment action at Supplierrsquos and EMBRAERrsquos facilities Brazilian Suppliers ndash 1 working
day International Suppliers ndash 2 working days bull Coveragecomprehensive extension action ndash maximum 20 working days bull Root cause analysis and action plan ndash maximum 20 working days bull Corrective action implementation ndash maximum 60 working days
OPR (852002)
When Supplierrsquos quality performance is out of the required target EMBRAER will request to Supplier an action plan in order to contain the problems and corrective actions
EMBRAER reserves the right to take other actions such as EMBRAERrsquos or third party Source Inspection RDQE ndash EMBRAERrsquos Quality Delegated Representative EMBRAERrsquos or third party Process Audit etc to be performed at Supplier or Subtierrsquos facilities in order to support the action plan accomplishment
OPR (852003)
When requested by EMBRAER Supplier shall send within 2 working days a technical representative or team with applicable tools and equipment to support investigation process and containment actions at EMBRAERrsquos facilities
EMBRAER will request this action when one of the following situations occur
bull Detection no control methods or current ones do not detect the problem before delivery to the Customer
bull Customer impact affect Customer business (despachability AOG) or violates government requirements
bull Delivery impact affect Aircraft delivery
bull Production impact strongly affects production cycles impacting Aircraft delivery
bull Costs impact drastically affects the production costs
853 PREVENTIVE ACTION ndash see note
Note EMBRAER has not established operational requirements for this clause of AS 9100 series
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 18 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
The procedure to fill in the compliance matrix is described as follows
Section A
a) Supplier shall fill out all operational requirements (OPR) stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) If an operational requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
d) In case part of the content of an operational requirement is not applicable it shall be indicated in the field ldquoCOMPLY NOT COMPLYrdquo The applicable content then shall follow items ldquoardquo and ldquobrdquo above
Section B
If Supplier is registered to AS9100 series he is exempted of filling in AS9100 series based requirements on Section B filling in only the OPRs on Section A as described above
If Supplier is not registered to AS9100 series by an Accredited Registration Body it shall additionally fill in all AS9100 series based requirements in Section B as follows
a) Supplier shall fill out all AS9100 series based requirements stating compliancenot compliance in the field ldquoCOMPLY NOT COMPLYrdquo
b) The reasons for waiving a non compliant requirement shall be described in the same field A plan shall be established by the Supplier and negotiated with EMBRAER Quality Assurance Department to meet the requirement
c) Supplier shall establish a plan with actions that shall be taken in order to meet AS9100 series based requirements that are not accomplished
d) If an AS9100 series based requirement does not apply to the type of product to be supplied it shall be indicated as ldquoNArdquo (not applicable) in the field ldquoCOMPLY NOT COMPLYrdquo
VVIIIIII WWAAIIVVEERR CCOONNDDIITTIIOONNSS
VIII A) WAIVER ISSUANCE AND MAINTENANCE
a) Waivers may be granted for periods of a maximum of two years During the agreed period Supplier shall submit a plan to comply with the requirement
b) The waiver may be
Extended if the waiver has been contributing to improve quality productivity performance or other established requirement
Terminated if quality productivity performance or other established requirement has been inadequate to justify extension or if it is no longer necessary
c) A new waiver request shall be submitted to EMBRAER if
In an EQRS revision a requirement waiver that is already negotiated is transferred to another one
Supplier does not comply with a revised or a new requirement
d) Every new compliance matrix will replace the existing one and shall be incorporated to the contract
e) Every new compliance matrix shall incorporate all waivers
The waivers agreed by EMBRAER which text has not changed
New waiver requests
f) If after an EQRS revision Supplier does not submit a new compliance matrix the revision is considered by EMBRAER as accepted and the current compliance matrix in the contract is considered valid
g) In case of changing contract scope the compliance matrix shall be revised
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 19 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
VIII B) WAIVER REVOCATION
a) The waiver may be revoked at any time the remaining requirements are either no longer satisfied or no longer appropriate
b) The waiver will be automatically revoked if false or misleading information is knowingly or recklessly given to EMBRAER
c) If EMBRAER proposes to revoke a waiver it will
Formally notify the Supplier with the reasons for either its proposal or its actions
State in this notice a 30-day period within which the Supplier might make representations about the proposal and or actions
d) After considering any representations EMBRAER will confirm its decision to revoke the waiver or not
e) In the case the revocation that has already taken effect EMBRAER either confirms the revocation or seeks Supplierrsquos consent to a new waiver
For the purposes of this document the terms and definitions given in ISO 9000 apply
ANAC (Agecircncia Nacional de Aviaccedilatildeo Civil) Brazilian Aeronautical Authority
Assembly inspection summary (AIS) AIS is a set of data associated with each end assy serial number that must be available at the time of end assy delivery from Supplier to EMBRAER It must be the way used to record and evidence that end assy ldquoas builtrdquo configuration reflects the end assy ldquoas designedrdquo configuration The exception occurred during the process must be previously approved
Concession report Written authorization to use or release a product which does not conform to the specified requirements
Disposition Immediate action to be taken in order to solve any non-conformity
Electrostatic discharge (ESD) A transfer of electrostatic charge between objects at different potentials caused by direct contact or induced by an electrostatic field
FAA Federal Aviation Administration
FMEA a systematized group of activities intended to 1) recognize and evaluate the potential failure of a product process and its effects 2) identify actions which could eliminate or reduce the chance of a potential failure occurring and 3) document the process
Major non-conformity MAJOR non-conformity is non-conformity which adversely affect one of the following characteristics health or safety performance effective use or operation reliability maintainability interchangeability weight and structural strength appearance (when a factor) and material change
Major Subtier a Supplier which supplies assemblies sub-assemblies and dedicated part-numbers
Minor non-conformity MINOR non-conformity is non-conformity other than MAJOR
Note All minor non-conformity which affect interface with next assembly at EMBRAER including manufacturing of special parts due to the non-conformity shall be treated as MAJOR
Material review board (MRB) A group of specialists from the Quality and Engineering Departments formally constituted under the coordination of the Quality whose function is to review evaluate determine the disposition of nonconforming material and request corrective actions
NE EMBRAER Engineering Standard
Product General term used to designate raw materials assemblies parts components hardware embedded and or loadable software equipment services etc authorized for use on aircraft
Records Document stating results achieved or providing evidence of activities performed Note 1- Records can be used for example to document traceability and to provide evidence of verification preventive action and corrective action Note 2- Generally records need not be under revision control
RDQE EMBRAERrsquos Quality Delegated Representative A Supplierrsquos employee delegated to perform inspection and approval of products supplied to EMBRAER
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 20 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Request for alternative (RFA) Document which shall be used to request and justify deviation from a requirement of an applicable EMBRAER specification
Source Inspection Examination of customer purchased product performed at the Supplierrsquos facility to verify product integrity and conformity to specified requirements prior to delivery Source inspection may be performed on a finished product immediately before shipment it may also be carried out in process to ensure the conformity of sub-assemblies that may be obscured mdash and thus impossible to inspect subsequently mdash as the assembly is built up
Special Controlled Parts (SCP) it is a primary part that has (at least) one of the following characteristics
a) Limited life (safe life)
b) Damage tolerant part (all following requirements shall be observed)
- It has important contribution to support flight ground and pressurization loading
- It is primarily loaded in tension
- Its repair or replacement would result in high expense
Special Process it is a process which the result cannot be fully verified by subsequent inspection or testing of the product and disabilities in processing for example may become apparent only after using the product In a special process the product quality is ensured by controlling process key parameters
EMBRAER Special Processes are classified into 3 categories
- Category ldquoArdquo processes for which operational failures affect structural or functional integrity of the product and may be revealed only after using the product
- Category ldquoBrdquo processes for assembly or installation of components which functional failures may be revealed only at the moment the product will be used such as ejection seats oxygen masks parachutes etc
- Category ldquoCrdquo processes including inspection activities classified as Non-Destructive Testing by EMBRAER Airworthiness Authorities or Customers These processes are known as Special Processes for Inspection
Statement of conformity Statement issued by EMBRAERrsquos Quality Organization or by Supplierrsquos Quality Organization when delegated for this with the purpose to attest the test specimen is in conformity with project data before the execution of the Authority conformity inspection andor conduction of certification tests
Supplier Only for purpose of this Manual Supplier is any company that sells products or services directly to EMBRAER and accounts for the quality of these products or services including subcontractors manufacturers and distributors
Distributor Service Provider A Supplier that procures new products and or assembles higher level components assemblies from new surplus materialspartskits and resells them to EMBRAER
Manufacturer A Supplier who sells to EMBRAER products which he designs and or manufactures and whose configuration he manages
Subcontractor A Supplier which manufactures and or inspects parts or assemblies whose configuration is managed by EMBRAER (EMBRAERrsquos part number)
Test article A component sub-assembly or assembly that has the primary function of demonstrating conformity to Airworthiness requirements In this context the Ground Test such as static fatigue test bird impact tire burst hydraulic system integration rig etc is considered Test Article
Waiver Formal written statement requiring EMBRAER authorization for deviations from the terms and requirements of AS9100 series and or this document
XX NNOORRMMAATTIIVVEE RREEFFEERREENNCCEE
AS9100 ndash Quality Management Systems ndash Aerospace ndash Requirements and Quality Systems - Model for quality assurance in design development production installation and servicing
ABNT NBR 15100 - Sistemas da Qualidade ndash Aeroespacial ndash Modelo para Garantia da Qualidade em Projeto Desenvolvimento Produccedilatildeo Instalaccedilatildeo e Serviccedilos Associados
ABNT NBR 15169 ndash Aeroespacial ndash Prevenccedilatildeo de Danos por Objetos Estranhos
ANSI ESD S 2020 ndash ESD Association Standard for the Development of an Electrostatic Discharge Control
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
EMBRAER Quality Requirements for Suppliers ndash Revision B Page 21 of 21
THE INFORMATION CONTAINED HEREIN INCLUDES TRADE SECRETS OF EMBRAER AND IS PRIVILEGED AND CONFIDENTIAL THIS INFORMATION MAY NOT BE COPIED OR USED IN ANY WAY
WHATSOEVER EXCEPT AS EXPRESSLY AUTHORIZED IN WRITING BY EMBRAER
Advisory Circular FAA AC 00-56
EASA part 21 ndash Certification of aircraft and related products parts and appliances and of design and production organisations
EN 9100 series ndash Aerospace series - Quality management systems - Requirements (based on ISO 90012000) and Quality systems - Model for quality assurance in design development production installation and servicing
FAR 21 ndash Certification Procedures for Products and Parts
JIS Q 9100 series ndash Quality Management Systems - Aerospace ndash Requirements ndash SJAC
NATO AQAP 2110 (North Atlantic Treaty Organization Allied Quality Assurance Publications) ndash NATO quality assurance requirements for design development and production
RBHA 21 ndash Regulamento Brasileiro de Homologaccedilatildeo Aeronaacuteutica parte 21 (equivalent to FAR 21)
RBQA 2110 ndash Requisitos da Garantia Governamental da Qualidade para Projeto Desenvolvimento e Produccedilatildeo
RTCA DO-178 ndash Software Considerations on Airborne Systems and Equipment Certification
SAE AS9103 ndash Variation management of key characteristics
SAE AS9120 ndash Quality Management Systems - Aerospace Requirements for Stockist Distributors
SAE AS9131 ndash Quality Systems Non-Conformance Documentation
SAE AS7103 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Pass Through Distributors
SAE AS7202 ndash National Aerospace and Defense Contractors Accreditation Program (NADCAP) Requirements for Accreditation of Value Added Distributors
Comment Any subsequent amendment or revision of the above-mentioned normative references shall prevail Under these circumstances a mutual agreement between EMBRAER and Supplier(s) should be made regarding the transition period
Guidelines for Assembly Inspection Summary Guidelines for Delegation of Suppliers for Issuance of Statement of Conformity on Behalf of EMBRAER Guidelines for Material Review Board (MRB) Plan Guidelines for Suppliers Working at EMBRAERrsquos Facilities Manual de Fornecedores ndash Subcontrato Nacional Categoria Aviatildeo
FORMS - wwwembraercomftppub - folder qualityrequirementsEMBRAER Quality Requirements for Suppliers - EQRSEnglish_InglecircsForms
Assembly Inspection Summary form Concession report Delegation form Kit component list form Material review board delegation form Request for alternative form Supplier data record
