Trainer Trainer

Emerging Trainer RoleEmerging Trainer Role

The new role of the trainer includes:The new role of the trainer includes:

Knowing more and more about peoples Knowing more and more about peoples learning styles.learning styles.

Training line managers how to train.Training line managers how to train. Guiding executives in establishing strategic Guiding executives in establishing strategic

directions for the organization.directions for the organization. Facilitating process improvement and/or Facilitating process improvement and/or

teaching line managers how to do it.teaching line managers how to do it.

Constantly being in touch with employees and Constantly being in touch with employees and work processes and be aware of their skill work processes and be aware of their skill needs.needs.

Acquiring in-depth knowledge of the Acquiring in-depth knowledge of the organization and its mission/goalsorganization and its mission/goals

Knowing information technology and explore Knowing information technology and explore the use of electronic training opportunities, the use of electronic training opportunities, including development of multi-media training including development of multi-media training programs (where feasible and appropriate).programs (where feasible and appropriate).

Entrench training as an integral activity in the Entrench training as an integral activity in the organization.organization.

Facilitate problem-solving teams.Facilitate problem-solving teams. Help managers to think through performance Help managers to think through performance

and solve them either through training or and solve them either through training or otherwise.otherwise.

Help trainees to think over their jobs.Help trainees to think over their jobs.

New Skill RequirementsNew Skill RequirementsThe new role of the trainer calls for new skills which The new role of the trainer calls for new skills which includeinclude::

ListeningListening NegotiatingNegotiating CoachingCoaching Facilitating small group interactionFacilitating small group interaction Awareness of different learning styles.Awareness of different learning styles. Measuring and evaluatingMeasuring and evaluating Strategic planningStrategic planning Problem solvingProblem solving Facilitating organizational change andFacilitating organizational change and Communication SkillsCommunication Skills

Factor to be consideredFactor to be considered

In performing these activities the trainer has In performing these activities the trainer has

to consider four basic factors namely:to consider four basic factors namely:

Subject matter expertiseSubject matter expertise Andragogical knowledge and skillsAndragogical knowledge and skills Communication skillsCommunication skills Personal traits and qualities Personal traits and qualities

Effective trainers areEffective trainers are

Are authenticAre authentic Know and use their own strengths and Know and use their own strengths and

weaknessesweaknesses Avoid dependencyAvoid dependency By empowering learnersBy empowering learners Are prepared but always open to changeAre prepared but always open to change Think on their own feetThink on their own feet

Qualities of an EFFECTIVE Manager, Qualities of an EFFECTIVE Manager, Trainer or CoachTrainer or Coach

In shortIn short

Becoming a good manager/coach means Becoming a good manager/coach means learning to draw on your abilities and skills to learning to draw on your abilities and skills to train those who need your help. train those who need your help.

Here are some of the traits Here are some of the traits

Good Communications SkillsGood Communications Skills

Use clear and concise language to instruct, Use clear and concise language to instruct, direct and coachdirect and coach

Use your active listening skills to draw them Use your active listening skills to draw them out and fully understand themout and fully understand them

Maintain eye contact Maintain eye contact

Solid understanding of the subjectSolid understanding of the subject

Comprehensive understanding of the subject Comprehensive understanding of the subject or skillsor skills

Willingness to draw from your background as Willingness to draw from your background as a bridge or foundation to teacha bridge or foundation to teach

Willingness to grow and update your Willingness to grow and update your professional developmentprofessional development

ExperienceExperience

It helps if you have done the job personally It helps if you have done the job personally (and well would be good too)(and well would be good too)

Previous experience in trainingPrevious experience in training

PatiencePatience

New people can make mistakes while they New people can make mistakes while they learnlearn

It often takes a few tries to get it right (keep up It often takes a few tries to get it right (keep up encouragement)encouragement)

Remember how it was for you when you Remember how it was for you when you started out?started out?

Interest in being a trainerInterest in being a trainer

You need to ‘truly’ enjoy helping peopleYou need to ‘truly’ enjoy helping people Seeing people grow and learn makes you feel Seeing people grow and learn makes you feel

goodgood Seeing others’ success gives you a sense of Seeing others’ success gives you a sense of

pride and satisfactionpride and satisfaction

Genuine respect for other peopleGenuine respect for other people

People view you as being knowledgeable (you People view you as being knowledgeable (you model it)model it)

People view you as being trustful and People view you as being trustful and trustworthy (you’ve earned it)trustworthy (you’ve earned it)

Well developed sense of humorWell developed sense of humor

You see the humor in the situation (you You see the humor in the situation (you express it)express it)

You don’t take yourself or life too seriously You don’t take yourself or life too seriously (you lighten it)(you lighten it)

In other words -TraitsIn other words -Traits

7’C of trainers7’C of trainersCharacter.Character.

Command on subject.Command on subject.Communication skills.Communication skills.

Control.Control.Contact.Contact.ClarityClarity

Charisma / CharmCharisma / Charm..

Characteristics of Effective TrainersCharacteristics of Effective Trainers

Know their subject matter. Know their subject matter. Take the time to get to know their audience.Take the time to get to know their audience. Are nonjudgmentalAre nonjudgmental They respect differences of opinion and life They respect differences of opinion and life

choices.choices. Are culturally sensitive.Are culturally sensitive. Are self-aware.Are self-aware.

Characteristics of Effective TrainersCharacteristics of Effective Trainers

Are inclusive.Are inclusive. Are lively, enthusiastic and original. Are lively, enthusiastic and original. Use a variety of vocal qualitiesUse “body Use a variety of vocal qualitiesUse “body

language” effectively. language” effectively. Make their remarks clear and easy to Make their remarks clear and easy to

remember.remember. Illustrate their points.Illustrate their points.

Characteristics of Effective TrainersCharacteristics of Effective Trainers

Understand group dynamics and are Understand group dynamics and are comfortable managing groups.comfortable managing groups.

Are flexible.Are flexible. Are open to new ideas and perspectives.Are open to new ideas and perspectives. Are compassionate.Are compassionate. Are receptive to feedback.Are receptive to feedback. Continuously work to improve their teaching Continuously work to improve their teaching

and training.and training.

Traits of a trainerTraits of a trainer

together. In order to be an effective trainer these together. In order to be an effective trainer these are the few qualities that a trainer should are the few qualities that a trainer should possess. This will allow them to have a possess. This will allow them to have a successful training workshop/ session.successful training workshop/ session.

1. 1.