Emotional Intelligence

By : Kshitij S Deshmukh

Emotional Intelligence

Michigan university conducted research of most valuable leaders and finding shows it is essential trait of 78 % of leaders.

Many frictional and real life examples

o Nickolas James

o M G Ghandi

o Steve Jobs

o Rancho from 3 idiots

Have shown extraordinary achievement.

Having positive belief of self and others in all situation

Problem solving approach / Assertiveness

Why: Emotional Intelligence

o We all face challenges at professional and personal levels.

o EI will help us deal them in balanced approach and achieve desired results

Contents

Understanding Emotional Intelligence

Need of Emotional Intelligence

Case Analysis

Components of Emotional Intelligence

Enhancing Emotional Intelligence

Definition : Emotional Intelligence

Emotional intelligence (EI) is the ability to

recognize one's own and other

people's emotions, to discriminate between

different feelings and label them appropriately,

and to use emotional information to guide

thinking and behaviour.

Webster's dictionary

Mixed theory of EI It defines EI as an array of skills and characteristics that drive leadership performance, as proposed by Daniel Goleman. Author of best selling book Emotional Intelligence

Components of Emotional Intelligence at work

Self awareness

SWOT , Johari window

© Nihilent Technologies 2013

Self-Regulation:

Accept responsibility for choosing your own emotional responses.

Learn to “reframe” stressful situations into ones that are

challenging.

Be aware of, and learn to manage, your own emotional “triggers.”

Discuss negative in few words

Elaborate the positives

Self-Motivation:

No one can de-motivate unless you allow them

Intrinsic motivation

Practicing Empathy:

Practicing Empathy:

Empathy means recognizing, and responding

appropriately to, the emotions of others.

By expressing empathy, you also create empathy in others.

Realize that emotions impact such measurable goals as

productivity and safety.

Case 1 : Handling non-performance/escalation at work

Ajay (Employee) : Receives client escalation for lack of quality deliverables, escalation copied to DH/COO Amit (Manager) : How will you handle this?

Creating Effective Relationships:

Employ all your emotional competencies – awareness,

regulation, motivation, and empathy – to:

Influence and persuade others.

Motivate and inspire yourself and others

Build consensus and support for team goals.

Case II : Handling non-performance/escalation at Home Father was regular in teaching Math's , Son fails to clear final exam

When faced with difficult situations animals have two options:

Humankind has a third option:

Fight = aggression Passive

Assertiveness, which is essentially a considered response to difficult situations

Four Behavioural options

Manipulative

Emotional Intelligence impacts behavioral Aspects

We can and we will Make difference !! If we practise emotional intelligence

Fear is very common emotion