EMPLOYEE ENGAGEMENT
What you can do to increase
Mastering SuperVision 2009
Paige Fyock, Computer StoreAnna Marie Nachman, Environment & Natural Resources InstituteRichard Stoller, Schreyer Honors College
What IS employee engagement?
What IS employee engagement?
“…the extent to which workforce commitment, both emotional and intellectual, exists relative to accomplishing the work, mission, and vision of the organization”
“an employee’s involvement with, commitment to, and satisfaction with work”
“…the art and science of engaging people in authentic and recognized connections to strategy, roles,
performance, organization, community, relationship, customers, development, energy, and happiness to leverage, sustain, and transform work into results”
“…a heightened emotional connection that an employee feels for his or her organization, that
influences him or her to exert greater discretionary effort to his or her work”The Conference Board 2006
Wikipedia
Wikipedia
David Zinger 2009
Engaged or unengaged?
Gregg Lederman Blog 2009
Engaged or unengaged?
Passionate and enthusiastic, feel emotional bond to work
Feel profoundly connected to the University Desire to make things better; eagerly go the extra mile Respectful of colleagues
Checked out Sleepwalking Put in time – but no passion or energy into work May or may not go the extra mile
It’s not my job; everyone else does it; the boss does it Negative drag on the culture Little or no loyalty Undermine other engaged employees
Actively Engaged
Not Engaged
Actively disengaged
Mastering SuperVision - Integrating Ethics in the Workplace Module
How can leaders engage employees?
C’s
of employee engagement
Connect Value your employees
Career Provide challenging,
meaningful work and opportunities
Clarity Communicate a clear vision
Convey Clarify expectations and
provide feedback
Congratulate Give recognition
Contribute People want to know their
input matters
Control Employees value control of
flow & pace of their jobs
Collaborate Great leaders create
environments that foster trust & collaboration
Credibility Leaders should
demonstrate high ethical standards
Confidence Good leaders help create
confidence in the organization by setting the example
C’s
Gerard H. Seijts and Dan Crim (2006)
Types of Engagement Job engagement Organization engagement Mission engagement
Job and organization engagement are similar in for-profits and non-profits
Mission engagement is more important in non-profits such as Penn State
Penn State Computer Store Academic/educational pricing Support of student organizations Not a “big box store” – we are Penn
State
Penn State's Computer Store provides academic/educational pricing to the Penn State community. It's non-commissioned staff provides unbiased consulting on a wide variety of hardware, software, and accessories. The store collaborates with Take Charge to promote energy awareness across all of Penn State, is a drop off location to recycle toners/batteries/cell phones, and offers an extensive list of green products. It is a proud sponsor of THON and Icers, along with many smaller clubs.
Environment & Natural Resources Institute Leadership sets excellent example of
engagement Employees feel valued Employees are empowered – have respect;
information, resources, & skills needed; and understand the mission
Interesting work related to current issues Engagement is contagious – entire team is
actively engaged
Schreyer Honors CollegeHigh organizational engagement,
opportunities for increased mission engagement
Position advertisement language Socialization of new staff Staff meeting agendas Staff recognition and awards
Faculty/Staff Engagement Best Practices at Penn State “Road” Scholars
Annual tour program for new and recently tenured Penn State Faculty
College of Ag Sciences New Staff Orientation Program for new staff in the College of Ag Sciences
Mastering Supervision HRDC certificate program that provides participants with
proven skill for supervising others while furthering the University’s goals
Penn State Leader HRDC program - the foundation of leadership values and
principals at Penn State for all faculty, staff, and technical-service employees
