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A Detailed Study on Employee Reimbursement
Programme in TTSL Jaipur, for Effective Business
Operation
Maharishi Arvind Institute Of Engineering
& Technology, Jaipur
Presented By:Kapil Dev Gupta
MBA III Sem.
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363039 Employees (2008-09)
Purpose : Improving the quality of life
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Rank Operator Subscribers(In millions)
1 Bharti Airtel 139.75
2Reliance Communications 109.15
3 Vodafone Essar 109.06
4 Tata TeleServices 71.39
5 Idea Cellular 68.88
6 BSNL 66.88
7 Aircel 41.67
8 Uninor 6.02
9 MTNL 4.90
10 MTS 4.67
11 Loop Mobile 2.92
12 Videocon 1.94
13 S Tel 1.32
List of Mobile Network Operators of India (June 2010)
Total 648.73 million subscribers in India (June
2010).
TTSL has the 24th largest subscribers in World.
TTSL has the 4th largest subscribers in India.
GSM: Global system for Mobile communication
GPRS: General packet Radio Service
EDGE: Enhanced Data rates for GSM Evolution
3GSM:3rd generation mobile multimedia
services
CDMA: Code Division Multiple access
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Established in : 1996
Headquarter : Navi Mumbai
Diverse Business in : 3 Sectors
Employers : 350,000 (June, 2010)
Customers : 71.39 million
Spread in : 20 Circles
Chairman : Ratan Tata
Managing Director : Anil Kumar Sardana
Brand Endorsement : Kajol, Irfan pathan & Yusuf pathan
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In a Telecom Sector Reimbursement constitute major partwhich need to be planned , controlled and allocated to
every department according to their budget allocation.
TYPES OF EMPLOYEEREIMBURSEMENT
Domestic/International Travel
Relocation policy
Telephone Policy
Policy on Salary advance
Refreshment Policy
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REIMBURSEMENTPROCESS
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Sample size : 40 employees Tools for analysis : Questionnaire Form, Table & Bar Diagrams
Location of the Study : Vaishali Nagar, Jaipur
Duration of the Study : 45 days
Objective of the study:-
This will help to identify the Employees Facilities and their complaints
towards the company.
The study will help to the company for identifying the Employees
needs and wants.
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Level of Employees
MD/CEO, President
M1 & M2 : Vice President & General Manager
M3 & M4 : Senior Manager & Manager
M5 & M6 : Assistant Manager & Senior Executive
M7 & M8 : Executive & Officer
The daily allowances has to be claimed with supporting bills/ vouchers. Daily
allowances will exclude laundry and local conveyance.
Employees can also claim reimbursement of incidental expenses like tips,
reading material, personal phone calls etc.
Employees making their own private arrangement will be eligible for private
stay allowances.
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0102030405060
% of respondents
0
20
40
60
80
100
Yes No No
Comments
% of respondents
0
20
40
60
80
100
Yes No
% of respondents
Factors that Influence Employees
Motivation
Employee Response to
Salary being offered at TTSL
Employees Response to Organizational
Promotion & Transfer Policies
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0
20
40
60
80
100
Yes No
% of respondents
0
20
40
60
80100
MedicalFacilities
Compensation
% of respondents
01020
3040
06070
80
Educational Travel Housing
% of respondents
Employees Response towards
Refreshment Policies
Employees satisfaction level of
Intra Mutual Activities
Employees satisfaction level of Extra
Mutual Activities
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0
10
20
30
40
50
60
70
80
90
100
Yes No
% of respondents
0
1020
30
40
50
60
70
80
Provident Fund Pension Gratuity
% of respondents
Employees Response towards
Bonus Schemes
Employees Response towards Social
Security Measures
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CONCLUSIONS
Very often it is found that the employees are claiming fake expenses which
have not be born by them still they present the bills and get it reimbursed.
The policy of the company is found to be lacking some basic features such
as simply giving 1/3 of the Dearness allowance to a employee if he stays in
any hotel and have food out of hotel.
The approving authority are having lot of bills to approve in every
department and some of the employees takes the liberty to get their billsapproved by their Sr. Manager and the Finance department cant raise any
objection on the employee as he has already got approved his bill.
Proper watch should be kept on the availability of the guest house of the
company because the employees stay in Hotel even after there is space in
guest houses. This simply increases cost to the company.
Bills are to be presented every next month for the reimbursement according
to the companys policy but they are presented even after 4 month later and
they are entertained.
Establishment of more true value hub in village area to generate the
awareness about the use of better mobile services among the customer.
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RECOMMENDATIONS
Employees should be motivated with also good working not only from good
pay.
Bills should be returned back if they are presented for the reimbursement
not in specified time by the company.
Coordinate the activities of the finance department with the activities of
other department of the organization so that cost can be controlled
Some incentive scheme should be introduced for the employees who help
company in cost optimization.
Proper identification should be made through any survey or so for the
distance between two places so that the employees cant demand
unnecessary expenses.
To provide knowledge of Reimbursement policy seminar or presentation
should be held.
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