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Employees First ,Customers Second .....By Vineet Nayar

Date post:	18-Nov-2014
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The presentation is to enlighten how Mr Vineet Nayar (CEO HCLT) changed the outlook of managing and took control of a Company with a Slow growth turning it upside down to surge forward in the IT race with a new vigour . DISCLAIMER  “This “Presentation” is prepared simply for practicing presentation-skills, learning and understanding “slideshare”’s online platform. All content is simply for the learning purpose. I don’t claim copy right complete information. All information is presented just for learning objective.

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EMPLOYEES FIRST ,CUSTOMERS SECOND . Pritham P. Shetty

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Page 1: Employees First ,Customers Second .....By Vineet Nayar

EMPLOYEES FIRST ,CUSTOMERS SECOND .Pritham P. Shetty

Page 2: Employees First ,Customers Second .....By Vineet Nayar

ABOUT THE AUTHOR

“Blue ocean droplets” “Car without Breaks “

Page 3: Employees First ,Customers Second .....By Vineet Nayar

MIRROR MIRROR

Point A

Point B

Page 4: Employees First ,Customers Second .....By Vineet Nayar

Credibility

Self Determination

Intimacy Reliability

USING TRANSPARENCY TO BUILD TRUST

Page 5: Employees First ,Customers Second .....By Vineet Nayar

INVERTING THE MANAGEMENT PYRAMID

Value Zone

Page 6: Employees First ,Customers Second .....By Vineet Nayar

INVERTED TRIANGLE

Page 7: Employees First ,Customers Second .....By Vineet Nayar

RECASTING THE OFFICE OF THE CEO

The Value Portal Smart Service Desk

Page 8: Employees First ,Customers Second .....By Vineet Nayar

Thank You

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