Key Enablers of Business Process

Reengineering

Kishore Kumar

The identification and evaluation of enablers is an important step of the redesigned process. The word enablers means, to make feasible or possible. Therefore the following enablers are to be considered:

1. Information technology2.Organizational enablers3.Human resources4.Total quality management.

1. INFORMATION TACHNOLOGY ENABLERS:

These enablers help in information storage and retrieval, (the

systematic process of collecting and cataloging data so that they can be located and displayed on request),

information sharing, information transfer (The process of moving

messages containing user information from a source to a sink.)

information forwarding (To send on to a subsequent destination or address.)

2. ORGANISATIONAL ENABLERS: The organizational enablers include structural

changes and cultural enablers. Structural changes refer to the Deep reaching

change that alters the way authority, capital, information, and responsibility flows in an organization.

The cultural enablers include: Autonomy - The extent to which individuals feel

they are able to take initiative and make decisions

Change Tolerance - Employee assumptions about the organization’s capability and willingness to change

Communication - The nature and degree of information sharing

Conflict - How and why conflict arises in the organisation and how it is resolved

Control - The way in which organisational effort is monitored and coordinated

External Coping - The values which influence the organisation’s ability to cope with external conditions

Internal Organising - The values which affect the way in which work is allocated, integrated and organised

Performance Reward - Employee assumptions about what constitutes “good” performance

Management Support - The focus of management in the organisation

Identity - Employee assumptions about the organisation’s effectiveness in the marketplace and the extent to which they identify with it.

3. HUMAN RESOURCES: Human resources include new skills of the

employees and motivation provided to the employee.

4.TOTAL QUALITY MANAGEMENT:

The total quality management includes I. open communicationII. functional integration and III.teamwork in the organization.

I. Open Communication, or Open Access to Communication resources, means that anyone, on equal conditions with a transparent relation, can get access to and share communication resources on one level to provide value added services on another level.

II. Functional integration refers to the development of financial conglomerates, with mergers and takeovers leading to single firms being engaged in many financial functions, e.g: banking, insurance and securities business.

III. Teamwork refers to the capability to comprehend and recognize the diverse strengths and abilities in a group setting and then applying them to one final solution, it is the cooperative work done by a team.