7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 1/14

  KOLEJ UNIVERSITI LINTON

  END USER SUPPORT

NAME: PAVITRA A/P PARAMESVARAN

MATRIC NO: L-DIIT-08/14-00002

IC NO: 950807-01-5748

LETCURER: MDM. NOOR AIN

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 2/14

TASK 1

SCENARIO A

Show one example of how you have used either a fault reporting system or diagnostic software.

Describe the scenario, purpose, and the steps taken, and show at least one screen shot. Commenton what you have learned from doing this.

Sc!"#$%

After installing windows 7 build 7!" or any version of windows, it will run for one month or

two months after that we get problems like often getting error message this copy of windows is 

not genuine and getting blank screen.

#he method which has given in this article must work for windows 7 $% bit and & bit version.

&'#&%(

'f windows is not genuine, error message shows this copy of windows is not genuine. ' had

decide to fix this problem.

S)&( )"*!

". Click on start menu.

%. #ype cmd in search field.

$. (ight click on cmd file and click on (un as Administrator. 't is must to run command prompt

with administrator privileges.

&. #ype S)*+( (-A(* S)*+( is /indows software licensing management tool. (-A(*

command will reset the licensing status of machine0 and press enter.

1. 2ow will see a confirmation window, click on 34.

. (estart 5C.

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 3/14

Sc#! (+%)(

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 4/14

 

C%,,!)(

' had learn how to fix my windows problem.

TASK 2

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 5/14

6ind an example Service )evel Agreement S)A0 on the internet. -xplain the advantages and

disadvantages of applying a Service )evel Agreement to the help desk service team.

S)A is usually a long term contract concerning something company and its particular inner or

external consumers that will paperwork what exactly companies the company will probably

supply.

S)As begun with network service providers yet have become widespread simply by

telecommunication service providers as well as foreign computing service providers.

*anagement and business '# corporations, particularly people with accepted '# services

supervision '#S*0, enter S)As using inhouse consumers users with additional business units

from the enterprise. An '# section produces a good S)A to ensure their companies might be

calculated, validated and possibly compared with individuals connected with outsourcing

suppliers.

ADA2#A+-S

All of the solutions the buyer desires are generally as part of the S)A. #his means that the

 purchaser is aware of what things to expect in terms of high 8uality involving support and also

court warrants the purchaser a credit score as well as reimbursement when, should particular

 boundaries assured, were not satisfied. S)As also individual the actual 9obs on the supplier and

also buyer, along with this kind of knowing that the purchaser is aware of whom to call to

 pertaining to assist if he:she desires help. State for example, a DS) supplier which makes use of

the product collection to connect towards /orld /ide /eb is probably not usually the one liable

if your cellular phone collection seriously isn;t working. #hat;s why the purchaser has to call the

 product supplier as an alternative to solve the product collection.

D'SADA2#A+-S

#he actual disadvantage comes in in the event the small business was put in place 9eopardy due

to an insufficient solutions or help on the provider. An illustration could well be in the event the

 purchaser is actually talking to his:her clients on the net until finally instantly he:she was turned

off due to techni8ue troubles stumbled upon by the provider. <owever credit or reimburse can be

released, this customer=s ethics is additionally endangered while retaining this devotion

involving clients is far more essential.

TASK

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 6/14

+ive examples of the type of support a <elp Desk might provide for company clients involved in

the following areas>

(etail selling of '# e8uipment and software.

". 5ersonal computers> assure your current school=s desktops are usually assisting yourcurrent students finding out in addition to workers production.%. Computers regarding universities> enhance institution place of work productivity with the

 perfect functionality S'*S server.$. )aptop computers> offer your current workers access to S'*S anywhere they may be

with institution with Apple Company, Dell, <p notebooks.&. 5roduct in addition to cellular devices> any costeffective method of computing, we can

advocate a selection of appropriate capsules regarding universities run by Apple company

i3S, Android mobile phone in addition to /indows ?.

". Systems @ we could supply numerous *icrosoft operating systems pertaining to school

desktops in addition to servers, together with enhancements upon *icrosoft windows 7,

*icrosoft windows ?, Server !? (% in addition to server %!"% operating system licenses.%. Company software guarantee the software is actually uptodate while using newest

type of *icrosoft Company.$. Server software we could supply a variety of server software in order to meet your

needs, as well as *icrosoft S) server, *icrosoft #rade in addition to *icrosoft

Share5oint.

&. Antivirus software no matter whether you would like a brand new option as well as

advice on the recent defense, we will assist you in finding the very best antivirus defensedeal in order to save the school.

TASK 4

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 7/14

'nstall and test at least one of the virtualiBation software tools and remote support software tools

of your choice and provide the evidence of it.

irtualiBation software tools *icrosoft virtualiBation pc0

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 8/14

(emote software

teamviewer 

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 9/14

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 10/14

TASK 5

-xplain how you would prepare training. 'dentify suitable training tools or methods for your

chosen software product.

<ow to prepare training

• -valuating the level of knowledge and needs of future training participants

• Setting aims and ob9ectives

• Developing the program, its logic and schedule of work 

• Selecting methods

• 5reparing handouts

• 3rganiBational matters such as the venue, e8uipment, food for participants0

Suitable training methods

• 5ower5oint presentation

• ideo

• <andouts

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 11/14

TASK

<ow to use a template in dreamweaver 

#raining material that ' used are dreamweaver software

Download template from website.

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 12/14

-xtract it to a folder.

ust create a site and put name for the template.

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 13/14

Select the template folder and open in dreamveawer.

#hen, edit as normal 9ust click at the text delete and type new word

After edit 9ust save and publish to view in web browser.

7/23/2019 END U S.docx

http://slidepdf.com/reader/full/end-u-sdocx 14/14

TASK 7

sing the completed evaluation form from task , reflect on your training session and evaluate

your training plan

'mprovement that can be done, ' should make it in dreamweaver cs1. Eecause everyone using

dreamweaver cs1. Eut my windows had problem to run it so ' use dreamweaver cs$. 't all same but it should have been better if used in dreamweaver cs1.