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Energize Your Life & RedBrick Health Webinar User Guide

I. Registering for a Webinar

II. Attending a Webinar

III. Frequently Asked Questions

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I. Registering for a Webinar Together, Energize Your Life and RedBrick Health offer you a monthly webinar series. There are two ways to get more information or to sign up.

Option 1 – Go to www.DTEEnergy.com/EYL

Click on “My Learning”

Click on “Learn more”

To sign up, “Click here”

Option 2 – Go to www.RedBrickHealth.com/login

Enter your Username and Password, and then click “Log In”

Click on “Resources”

To sign up, click on “Get started by registering for a webinar!”

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You may be prompted to select your time zone. You can accept the current time zone by clicking “No.” To change the time zone, click “Yes.” If you do not want to see this message again, check the “Do not show again” box before clicking yes or no.

If you click “Yes,” you’ll go to this screen to change your preferences. The correct time zone for most DTE Energy employees is “New York” time. Select that time zone from the drop down menu and click “OK.”

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Regardless of which path you take, you will now arrive at this page with a listing of webinars with their corresponding dates and times. Find the webinar you’d like to register for and click on “Register”.

To register for the event, click “Register”.

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Complete all of the information requested on the screen. Use your full legal name that DTE Energy has on file for you. Your Employee ID should only contain numbers (no letters). Make sure the information is accurate and entered as instructed and click “Submit”. This information will be used to send you the details of how to access the webinar and to give you credit for attending. If your information is incomplete, you may not get credit for attending the webinar. Once you click on “Submit,” you’ll get a page confirming your registration. Watch for an email with details on how to access the webinar.

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The confirmation email contains everything you need to access the webinar. We recommend that you put the webinar and all of the access information on your calendar as well.

Now you’re all set to attend the webinar! You’ll also receive reminder emails leading up to the event.

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II. Attending a Webinar If you have not yet registered for the webinar, you must register for the webinar before you can join. See page 1 for step-by-step instructions on how to register. If you’ve previously registered for the webinar, find your confirmation email and click on the link to join the webinar.

The link will open to the following page. Enter the same information you used to register in the “Join Event Now” box and click “Join Now.” If a password is needed, use the password 1234.

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If you have not installed ActiveX Control before, you have two options to join the webinar. Option 1 – Click on the yellow bar at the top of the screen and click on “Install This Add-on for All Users on This Computer” and then follow the instructions.

Option 2 – Click on the “Click Here” button near the bottom of the page and then click “Run” in the pop-up window. Once everything is installed, or up and running, you’ll be taken into the webinar. You should see the following screen (graphics may vary based on the presentation) and a pop-up box with call-in information.

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To hear the conference, you will need to call into the event with your phone using the information in the pop-up box. Use the Access Code and Attendee ID listed in your pop-up box (not the information shown here). If you accidently close the pop-up box, you can get the call-in information by clicking on the green bar at the top of the screen, and then clicking on the “Teleconference” icon to see the pop-up again. You can close the pop-up once you’re done dialing in.

Now, sit back and enjoy the webinar. If you want to ask any questions during the webinar, click on the green bar at the top of the screen and then the “Q&A” icon. You will then be able to type in your question for the presenter/host.

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At the end of the webinar, you’ll be taken to a screen similar to what is shown below. You can now leave the webinar by closing the window, and then clicking “Leave Event”.

When you close the window, you will be taken to an online evaluation. Please take the time to complete this quick questionnaire and click “Submit” at the bottom of the screen. We will use your responses to improve our future webinars. Your responses are confidential.

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After you complete the survey, you’ll be taken to the following screen. You can close the window.

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III. Frequently Asked Questions

Registration Do I have to pre-register? No, but we recommend you do. By registering in advance, you’re less likely to have any issues accessing the webinar. Plus, you’ll get reminders ahead of time! Even if you don’t pre-register, you will have to register to attend the webinar. Why do I have to enter so much information to register for the webinar? The information you enter is used to give you credit for attending the webinars. You can earn 25 HealthyMe credits or drawing entries, once per quarter, by attending a webinar. What if both my spouse and I are participating? To make sure that both of you get credit, select both “employee and spouse” when registering. What if I don’t know my Employee ID? You can find your Employee ID at the bottom of your ID badge or on your Quest profile. I’m married to a DTE Energy employee, why do I have to enter my spouse’s information? Having you enter your spouse’s information is the best way for us to ensure that you earn your incentive for participating. What if I didn’t get a confirmation email? You had to pre-register to get the confirmation email. If you did not pre-register, you can click on the link in the invitation email to register, or follow the step-by-step instructions on page 1.

Attending a Webinar How far ahead can I join the webinar? The webinar is open 30 minutes prior to the start time. For example, if the webinar starts at 12 p.m., you can sign in beginning at 11:30 a.m. What if this is my first time attending the webinar? To make sure that you can access everything, we recommend that you join 30 minutes prior to the event. You may need extra time to install the webinar program. What if I’m told to register even though I’ve previously registered? This issue can happen when you are not using the link found in your registration confirmation email. Please refer to your confirmation email and use that link to join. Additionally, be sure to use the email address that was used to register to join the webinar.

What if the webinar isn’t loading? It can take up to five minutes to load. If you have many programs open on your computer, it may take longer. We recommend closing other programs while attending the webinar. If your computer is not responding, you may need to start over or refresh your screen.

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What if I’m experiencing delays with the slides updating? This usually means that your computer has too many programs open. We recommend closing other programs while attending the webinar. If your computer is not responding, you may need to start over or refresh your screen. What is the password to join the webinar online? If there is a password, the password to join the webinar is 1234. What if I can’t hear anything? You need to call in using your phone to hear the audio portion of the webinar. You can get the call-in information by clicking on the green bar at the top of the screen, and then clicking on the “Teleconference” icon to see the pop-up with the call-in information. The call-in information is also in your confirmation email. Do I have to call in using my phone? Yes, you need to call in using your phone to hear the audio portion of the webinar. Can I listen with my computer speakers? No, at this time you cannot listen to the audio portion of the webinar through your speakers. What if I can’t get through on the telephone? Please confirm you are calling the correct number and entering the correct access information. When you log on to the webinar, a pop-up window should appear with all of your call-in information. If you accidently close the pop-up box or if you don’t see it, you can get the call-in information by clicking on the green bar at the top of the screen, and then clicking on the “Teleconference” icon to see the pop-up again. The call-in information is also in your confirmation email. How do I ask questions during the webinar? If you want to ask any questions during the webinar, click on the green bar at the top of the screen and then the “Q&A” icon. You will then be able to type in your question for the presenter/host.

Miscellaneous Is there an incentive for attending these webinars? You can earn 25 HealthyMe credits or drawing entries, once per quarter, by attending a webinar. Are these webinars recorded? Yes, you can watch the recordings on the EYL website.

Do I get a credit for watching a recorded webinar? No, but it can help you improve your health! When will I see my incentive? You can earn an incentive once per quarter. Typically, you will see your incentive in your RedBrick Health account within two weeks of the webinar. Who can attend the webinars? The webinars are open to all employees, spouses/same-sex domestic partners and retirees. Who do I contact if I’m having problems? Please contact Ashley Brown at abrown@redbrickhealth.com. You will receive a response within 24 business hours.