2x RISKCOVERAGE

2-3x RELEASESPEED

30-40%COSTREDUCTION

10x PERFORMANCE96%

CUSTOMERSATISFACTION

OUTCOMEROADMAP &BUSINESS CASE

TRACK &REVIEW

ENABLEMENT& GUIDANCE

ECOSYSTEM

PROVEN FRAMEWORK

When it comes to the fast-changing world of digital transformation, the road to success can wind through rugged conditions.

Risk is found at every turn, and traveling through the landscape without the right guidance and equipment can prove costly.

At Tricentis, we work closely with our customers from the outset, building a roadmap to success, then showing them how to

effectively and rapidly drive their digital transformation to a successful outcome and beyond.

DIGITAL TRANSFORMATION:

ENSURING ASUCCESSFUL JOURNEY

THE TRICENTIS CUSTOMER JOURNEY INVOLVES SIX PHASES OF TRANSFORMATION:

— Sujit Unni

VICE PRESIDENT OF IT

In a digital economy where fintech firms are disrupting established business models by redefining customer

experience and business processes, time to market is key. Automating Worldpay’s testing exponentially decreased

our test windows, significantly improving both time to market and reliability. It has been a key differentiator.

B U S I N E S S V A L U E R O A D M A P :

C H A R T I N G T H E C O U R S E

At the onset of every project, we work closely with clients to chart a customized Business Value Roadmap to define

your strategy and identify technology needs. We also define your business goals and ROI targets to paint a clear

picture of your ultimate destination and desired outcomes.

With more than 20 years of proven experience in test automation and continuous testing, our

Enablement and Guidance Team has a deep understanding of the digital transformation terrain.

We are dedicated experts with cross-industry expertise, and we understand big-picture strategy

while delivering code-level familiarity.

E N A B L E M E N T A N D G U I D A N C E :

E M P O W E R I N G T H E T R A N S F O R M A T I O N

P R O V E N F R A M E W O R K :

T H E R I G H T T O O L S F O R T H E J O U R N E Y

A fast-changing world requires a scalable approach to address today’s sophisticated Continuous Testing needs. Tricentis

provides an industry leading framework for implementing Continuous Testing across the enterprise. We help define roles,

responsibilities, capabilities, methods, technologies and metrics at team, program and enterprise levels. Our proven

approach facilitates the Continuous Testing lifecycle to provide credibility and acceptance among your organization.

T R A C K A N D R E V I E W :

P U T T I N G T H E P L A N T O T H E T E S T

We accelerate the adoption of your transformation plan with a step-by-step process to track, prioritize and continually

re-assess and re-adjust your teams. We provide complete end-to-end visibility of your progress, with regular check-ins,

as we innovate, promote, scale, and optimize your plan. And we do it until it’s right.

CONSULTING: Our global consulting organization guides and enables your project,

from onboarding through successful outcomes, and from application-specific projects

to enterprise wide roll-outs.

TRICENTIS ACADEMY: Tricentis Academy: Our world-class training and e-learning library

offers continuous education and is designed to train your team to implement and use

Tricentis products to their full potential.

PARTNER ENABLEMENT: Our dedicated Partner Enablement team drives partner

project delivery success, working with partners across the globe so customers can

leverage their selected partners while we help and enable them.

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C O N T I N U E D R E F I N E M E N T :

A N E N T I R E “ E C O S Y S T E M ” O F C O L L A B O R A T I O N

Imagine an entire community of more than 100,000 certified Tricentis experts reviewing, testing, analyzing, and

offering invaluable feedback. Tricentis’ Ecosystem provides limitless knowledge and collaboration. Success stories

through our peer-to-peer networks allow customers to learn from each other. User Groups testing the same

application share their findings, all to create an unlimited pool of information that expedites your success.

I N P U T F R O M C U S T O M E R S :

L I S T E N I N G A N D L E A R N I N G

We listen closely to your needs. It’s a simple concept that yields significant results. We understand

that we’re only as successful as our customers, so we make sure to provide ideas and insights to

help you succeed in the testing world.

O U T C O M E S U C C E S S :

C O N T I N U I N G T O F O R G E Y O U R P A T H

READY TO START YOUR DIGITAL TRANSFORMATION JOURNEY?

Contact us at tricentis.com/customer-experience/

2x RISKCOVERAGE 2-3x RELEASESPEED 96%CUSTOMERSATISFACTION

30-40%COSTREDUCTION 10x PERFORMANCE

S U P P O R T :

W E ’ V E G O T Y O U C O V E R E D

Every Tricentis customer receives award-winning 24x7 support. Whether it’s through web, chat, email, phone, or our global

online community, there’s always someone standing by ready to answer your questions. But our support is far more than just

troubleshooting. From check-in calls to our video training center, monthly training webinars, support tickets, support site,

access to the latest releases, and real-time feedback, our superior customer support is here for you every step of the way.

I feel like Tricentis really listens to their customers. My team has made several

feature enhancement requests and we’ve actually seen them come through.

— Alex Bantz

DIRECTOR OF QUALITY ENGINEERING, SALESFORCE