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Enterprise 2.0 CIO Conference July 2010 Bohdan Szymanik Kiwibank
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Enterprise 2.0
CIO Conference July 2010
Bohdan Szymanik
Kiwibank
2005 2007
Enterprise 2 is popular topic!
2001 2002 2003 2004 2005 2006 2007 2008 2009
Infrastructure Staff
Kiwibank’s Growth
Collaboration Addresses
Complexity
Unified Communications
( Email / IM / Voice)
Subscription (RSS / Atom)
Cloud Hosting
Collaboration
Unified Communications
( Email / IM / Voice)
Subscription (RSS / Atom)
Cloud Hosting
Collaboration
…and many others
A brief bit of history
The Kiwibank Experience
Products and Services
User research, IA
creation and
wireframes
Visual design and
templating
Solution design and buildPlatform
Human Workflow
System Workflow
Company Boundaries Are
Changing
CustomerProduct
DevelopmentMarketing /
Communications
CustomerProduct
DevelopmentMarketing /
Communications
Social Computing Focuses on the
IndividualDS 4.3CB 3.0BM 2.0JC 1.7DO 1.4KT 1.0BS 1.0NC .9JW 0.9AH 0.9CB 0.9SK 0.8TB 0.7DG 0.6NL 0.5BN 0.5
How?• Code – Team System• Documents, Wiki, Blog – Sharepoint
Example:Systems of more importance have had more change over time. Correlate change to individuals and account for shared knowledge to identify where people have worked on many small projects, and therefore present significant key man risk.
722,189 questions as at 14th June 2010,
115,206 unanswered
=> 84% answer rate
Meritocracy Through Transparency
Getting more productive
Doing
Decision Making
Intelligence
Information
Communication Challenge
Business Intelligence in Enterprise 2.0
Conventional
“Data Management First”
Model
De-centralise the Data!
Data
+ Model
+ Logic (=Math)
+ Ability to Execute
=BI
I keep saying the sexy job in the next
ten years will be statisticians.
Hal Varian, Google’s Chief Economist, The
McKinsey Quarterly, January 2009
http://www.nytimes.com/2009/01/07/technology/business-computing/07program.html?_r=1
http://www.forbes.com/forbes/2010/0524/opinions-software-norman-nie-spss-ideas-opinions.html
http://rapid-i.com
http://www.cs.waikato.ac.nz/ml/weka/
Enterprise Management 2.0
• Infrastructure (apps and kit) complexity increasing
• Melding of desktop/server infrastructure
• Enterprise monitoring -> Enterprise Modelling
• Truth lies in the datacentre…
• Modelling should move from dev -> prod
Kiwibank Experience: SCOM
Models and Alerts
Kiwibank Experience: SCOM as a
Data Provider
The Wrap Up
1. Kiwibank have created a social computing platform through constant iteration
2. Empowered users beats information management
3. Manage through models
