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Enterprise Wireless Challenges

Nick Pike

Scott Whitt

Mark Walsh

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Agenda

• Current devices and software versions and what’s new

• The policy decisions that are needed to make it all work

• Software available for security, support, and enablement

• Service offerings that address the complexity and aggregate all the options

• Case Study Fortune 200 company

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.com iPad Has

Changed the Game

BlackBerry is a Mainstay

Android is Here in

Multiple Formats

Windows Mobile is Still

Around

Heterogeneous Enterprises

Device and Platform Standardization has been replaced by Device and Platform Heterogeneous control, security and management as the key initiative for corporate IT organizations. This, combined with the individual liable trend, is forcing cross platform acceptance.

The State of Corporate Mobility

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Managing Mobile Diversity

People, Not Technology

Exchange Active sync (EAS)

BES via BAS

Apple Tools

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DEVICES AND OS’S

with Mark Walsh

The Ever-Evolving Gadgets

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Devices

• Blackberry

• Android

• Samsung Galaxy

• Windows Mobile

• WebOS

• iOS 4.x.x (Apple)

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WIRELESS POLICY 2011

with Scott Whitt

Policies that Enable, Support and Protect

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Policy Matrix

Corporate Control Hybrid Individual Responsible

Primary management goal

Guarantee service level and strictly

control risk

Satisfy users without incurring excessive risk

Minimize management responsibility and

liability

Application portfolio Small or large, but always clearly defined.

Managed, often limited (e.g., to e-mail

and thin client)

Enterprise applications are limited (e.g., to

thin-client apps)

Example users Field engineer, government employee

Manager needing mobile e-mail and Web

access

Student, independent agent

Device choice Very limited Medium (e.g., any smartphone capable of HTML and ActiveSync)

Anything

Focus of standards Devices, platforms, applications, processes

Interfaces and protocols (e.g.,

ActiveSync and HTML)

Services (e.g., "the user needs to obtain

mobile e-mail")

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MANAGEMENT & SUPPORT

SOFTWARE 2011

The Explosion of MDMs: Comparing and Contrasting

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Why MDM?

• Blackberry Enterprise Server only serves

Blackberry devices

• MDM – Mobile Device Management

needed for everybody else

– Data security

– Monitor Device Health and Policy

– Help Desk, Wipe, Control, Find (depending on API)

• MDM is BES for the Rest

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BES / BES Express

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iPhone Configuration Utility

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Two Interface Types

Sandbox Solutions

• Good

• Large Installed Base

• Separate Apps for Corporate and Personal data and interactions

Native

• Mobile Iron

• Air Watch

• Zenprise

• BoxTone

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Managed Corp Access

• Access to Corporate Email and other data, services, and applications

• Your choice of supported platforms and policies

• No Contract

• Separate billing for IL CA

$4 to $10/user/month depending on options

and policies

– Certificate-based messaging

– Sandbox

– Device Mix

– Event use cases supported (Jailbreak, SIM removal, etc)

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Consultative Approach

• Discovery specific needs/desires

– Devices

– Policies needs may dictate MDM vendor

• Demo – Understand the Choices

• Evaluation / Proof of Concept – See it in

Context

• Sell, Install, Contingent Support

• Support

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MOBILE MANAGED SERVICES

NICK PIKE

After the cloud, Bring Your Own Technology (BYOT)

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Professional & Mobile

Managed Services

• Mobile Server Management

• Mobile Procurement Management

• Technical End-User Helpdesk

• Wireless Expense Management

• Device Configurations Services

• Mobile Analytics

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Managed Mobile Servers

Managed Mobile Servers

Item Remote Admin Basic Remote Admin Enhanced

Server Monitoring and Management, Monthly EnvironmentalReports

√ √

Server Failure and Outage Resolution and Root Cause Analysis √ √

Server Licensing Management √ √

Server Setup and Configuration Changes √ √

Server Hot fix and Service Pack Install and Testing, Upgrades, Migration or New Deployment

√ √

Future State Growth, Scalability and Mobile Application Planning √ √

End User Moves, Adds, Changes √

$250 /Month

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Monthly Reporting

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Procurement Process

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Procurement Portal

XYZCompany

XYZ Company

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22

Fortune 200 Case Study

What You Told Us

$9 million annual spend 10K Devices in a Multi-carrier environment “De-Centralized” wireless management Limited visibility and reporting Managing multiple supplier relationships Endeavor to control wireless spend Recently received RFP responses Savings Goal of 15%

Mobility Challenge

How can XYZ Company maximize wireless savings now? And insure this perpetuates long-term? How can XYZ Company’ obtain timely, accurate data to manage from? How can XYZ Company’ optimally manage their wireless estate on-going?

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Fortune 200 Case Study

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Discover Manage Optimize

Consortium agreement signed•Consortium Discounts•More favorable terms than Dean-negotiated

Device discovery completed•Cell phones, Blackberry, Air card•Start: 6,849 / Found: 8,888

Account & invoice consolidation•Verizon: 261 to 2•at&t: 95 to 2•Sprint: 129 to 2

Developed hierarchical approval By cost center owner (2,096)

Developed Mobile Policy

1st Zero Usage project launched

Invoices and assets loaded into Dean/THG Management Portal

Consortium rates applied to “right-sized” pooled plans (12,000 changes)

Mobile Policy launched & enforced on devices•Removed all unnecessary features (ringtones, insurance, etc.)

Business process revamped – “Centralization”

Individual to Corporate Liable shift

Created custom Dean web portal•Centralized asset database & self-service provisioning

Device standardization•AllTel to Verizon Conversion

Monthly invoice audits & trending•Devices, services, usage, spend

Zero Usage (Wave 2) Completed

Developed hierarchical approval By cost center owner (8,094)

Ongoing Optimization: “Data-driven” decisions•Zero usage (Wave 3 ->X)•Pooling plans/Usage•Lowest cost provider

Monthly spend visibility•By Company, Cost Center, Employee

Environmental device disposal process

Favorable rates changes without investment in RFP•New Consortium rates for Sprint

Operational efficiencies•Wireless Procurement Portal launch

Jul – Dec 2009 Jan – Apr 2010 May 2010 +

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Case Study Results

• Wireless Policy Communicated and Upheld

• Over 2,000 Zero Usage Disconnects

• 485 Carrier Accounts to 6

• $2.2 Million Hard Savings YTD

• Automated Portal Handling 6,149 Requests YTD

• Monthly Reports To All Cost Center Owners

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The Alliance

• Single portal and POC for Vox Mobile customers

• Full global coverage for all critical services

• Limited variation in SLA

• Bi-directional agreements with partners

• 90% of economically viable territory covered by 2012