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EMPLOYEE RELATIONS MANAGEMENT

VISION WITHOUT ACTIONS IS A DAY DREAM AND ACTIONS

WITHOUT VISION IS A NIGHTMARE

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Human Resource Management

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Employee Relations Past, Present ,Future

1930-1970:

Better working conditions

Higher pay and shorter hours

1940-1950:

Leadership and motivation

1950-1960:

Douglas McGregor give theory X&Y

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Employee Relations Past, Present ,Future

1960-1970:

Organization behaviorThe 1980:

Focus on Japanese and American production style

Theory Z:Combination of Japanese and American style

1990:

Increase participation of employees

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What is ERM

Interaction among people is called ERM

Goal of ERM:Create W/W situation

W/W Situation:Occurs when organization and employees get what

they want

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ERM

Conflict come due to lack of W/W Situation

Fred Smith slogan (PSP)

P=take care of people

S =deliver your services

P =result in profit

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Human Relation skills/Dimensions

Be optimisticWe usually find what we are looking for. If you look for, and emphasize, thepositive, you will find it.

Be +vePraise and encourage people. Associating with complainers will only depressyou.

Be genuinely interested with other people

Think about the bosses you have had. Who was your favourite?Why? There isa good chance that this boss was genuinely interested in you as a person, notsimply as a means of getting the job done.

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Smile and develop a sense of humorA smile shows interest and caring.

Call people by nameA persons name is the most important sound in language.

Listen to people

We learn more by listening than we do by talking.

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Help others

If you want to help yourself, you can only do so by helping others. Its a basic lawof success.

Think before you act

Use good manners. Good manners are those personal qualities that make life at

work more enjoyable

Create W/W Situation

The goal of human relations is to create win-win situations.

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Personality

Describe individual collection of such behavioraltrait or characteristics

Genes influence your personality

Family,friends,workplace also influence

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Big Five Model Of Personality

Surgency

Agreeableness

Adjustments Conscientiousness

Open to experience

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Big Five Model Of Personality

Surgency Agreeableness

Conscientiousness

Adjustments

Open to experience

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Personality Learning Style

Accommodator

Diverger

Converger

Assimilator

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Personality Learning StyleFEELING

ACCOMODATOR DIVERGER

DOING OBSERVING

CONVERGER ASSIMILATOR

THINKING

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Accommodator

Prefer learning by doing and feeling

Seek career in marketing ,sales ,politics

+ve good leaders -ve waste time

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Diverger

Prefer learning by feeling and observing

Seek career in art ,entertainment ,nursing +ve very well with other people

-ve miss opportunities

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Converger

Prefer learning by thinking and doing Seek career in technical fields , engineering

,computer ,mgt jobs

+ve problem solver and good decision maker -ve use ideas w/o testing ,solve wrong issues

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Assimilator

Prefer learning by thinking and observing

Seek career in education field, teachers , writers ,researchers , scholars.

Logical people

+ve develop new model and theories

-ve no practical work , repeat mistakes

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Why Human

Relations Skills are Important?

Leslie Wexner, Founder and CEO of LimitedInc, says that the most important asset of everyorganization is its people; the organization needs

to take care of them. Many organizations offer human relations

training. For example, IBM gives the averageemployee 40 hours of training per year, withabout 32 of these hours related to humanrelations training.

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Why Human

Relations Skills are Important?

In a survey of college graduates, human relationsis rated among the most valuable course taken.Many students state that there human relations

course is their most interesting course because itis about them.