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ERP Metrics for State Board for Community Colleges and Occupational Education as of January 25, 2011 for Board Meeting, February 9, 2011 2 ATTACHMENT: ERP Metrics Written Report II.C.
ERP Metrics for
State Board for Community Colleges and Occupational Education
as of January 25, 2011 for Board Meeting, February 9, 2011
2
ATTACHMENT: ERP Metrics Written Report II.C.
CCCS Confidential
System Implementation MetricsMetric Description Status Goal Baseline
DateBudget Project cost
compared to budget
On track with planned expenditures
Stay on budget On going
Timelines Project time compared to plan
Ongoing Projects
1. Banner Hardware
2. Imaging3. Flex
Registration4. Data
Warehouse
Meet project milestone and due dates.
On going
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Ongoing Project Timeline & Status Banner Hardware
New Banner hardware has been ordered
In production late May/early June
Imaging Hardware and SAN storage
has been ordered Pilot area is Financial Aid FA staff to begin
implementation & business analysis review on 2/15
Production late Summer / early Fall
Flexible Registration Implement for all
undergraduate students Pilot for a couple of
schools continuing (community) education.
Will begin installation once hardware is received
Data Warehouse Currently at Version 8.0 Working on upgrade to
8.2.1 New hardware ordered
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Performance/Access MetricsMetric Description Status Goal Baseline
DataNumber of Sessions(Access and Load)
Number of sessions actively in use over time as compared to overall capacity
Both SSB and INB did not exceed 30% of capacity. INB peaked in September at 20% of capacity ; SSB peaked in September at 25% of capacity.Because access is moving to the Portal, we can no longer track SSB visits. From 1/1 – 1/25, 2011, we have had 1,142,130 total Portal visits and 358,070 unique Portal visits.
Goal of not exceeding 70% of capacity has been met.
3rd Quarter 2008January 2010 we had 147,362 unique visits to SSB and 60,277 unique visits to the portal at ACC and NJC. January 09 we had 160,597 SSB unique visits and in August 08 we had 123,187
Network Capacity and Utilization
Measure of network efficiency and availability. Monitoring of usage to ensure sufficient bandwidth capacity for peak periods
Internet bandwidth currently at 490MB. Internet bandwidth remains at acceptable level running at 60% or less of capacity. WAN circuits are problematic for some rural campuses. We are working with the EagleNet BTOP project to get the additional bandwidth at our rural campuses where services are a premium cost for minimal connectivity. Redundant circuit being installed for southern Colorado where outages have been major problems.
Goal for both WAN and Internet is less than or equal to 85% of maximum capacity and 99% up time. We did meet 85% goal.Our only outages this period were caused by Qwest.Industry standard for saturation is 75%. Our WAN traffic is more saturated than our Internet traffic and is college specific.
Previous year our capacity and uptime for WAN and Internet was frequently at maximums. Migration of several locations to ethernet connections and additional bandwidth for same cost was achieved.
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
System Uptime Metrics - Availability
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
System Uptime Metrics – Average System Capacity
0
20
40
60
80
100
Sept 2010 Oct 2010 Nov 2010 Dec 2010
Perc
ent C
apac
ity A
vaila
ble
Month / Year
System Usage - Available Capacity
Student/Faculty Access SSB
Employee Access INB
Wide Area Network
Internet
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Bandwidth Utilization Metrics
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Portal – Utilization Statistics(replaces SSB statistics now that SSB is accessed through the portal)
Month Unique visitors(by IP address) Number of visits
Sept 2010 410,341 1,455,049
Oct 2010 339,161 1,212,467
Nov 2010 341,625 1,182,772
Dec 2010 296,174 986,343
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Student Email Activation / Acceptance Rates
Overall activation rates for email have increased. (See the next slide with rates from January 2009 – April 2009.
School
December 2010
November 2010
October 2010
September 2010
HeadCount
(Unofficial)
EnrolledAnd
Activated
% EnrolledAnd
Activated
HeadCount
(Unofficial)
EnrolledAnd
Activated
% EnrolledAnd
Activated
HeadCount
(Unofficial)
EnrolledAnd
Activated
% EnrolledAnd
Activated
HeadCount
(Unofficial)
EnrolledAnd
Activated
% EnrolledAnd
Activated
ACC 7609 6530 85% 9021 6926 76% 8932 7036 78% 8312 7030 84%
CCA 5365 3670 68% 7357 4312 58% 7229 4357 60% 6723 4315 64%
CCD 9370 6784 72% 12454 7709 61% 12724 7832 61% 12885 7846 60%
CNCC 687 516 75% 1385 720 51% 1356 722 53% 1269 681 53%
FRCC 20101 14302 71% 19084 13926 72% 19706 14268 72% 20033 14367 71%
LCC 603 359 59% 1021 523 51% 990 521 52% 974 521 53%
MCC 1470 908 61% 1908 1047 54% 1871 1039 55% 1890 1052 55%
NJC 1284 899 70% 2169 1110 51% 2082 1103 52% 1896 1071 56%
OJC 1103 642 58% 1759 744 42% 1580 763 48% 1360 749 55%
PCC 5937 3878 65% 7543 4306 57% 7368 4340 58% 7175 4343 60%
PPCC 12005 7915 65% 14456 9360 64% 14821 9470 63% 15249 9567 62%
RRCC 7937 4425 55% 9453 5163 54% 9614 5189 53% 9634 5173 53%
TSJC 1205 594 49% 1848 866 46% 1875 873 46% 1907 877 45%
Grand Total 74676 51422 68% 89458 56712 63% 90148 57513 63% 89307 57592 64%
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Student Email Activation / Acceptance Rates
Data for January 2009 – April 2009
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Quality Assurance MetricsMetric Description Status Goal Baseline Data
Multiple PIDM (person records)
Creation rate. When duplicate person records (PIDM) are created they must be manually reconciled within Banner which requires significant human resources.
For Fall 2010, 268 total duplicates were created. Of those duplicates:242 were from Finance users due to multiple vendors, 26 were student related and 0 HR related. Finance and Student duplicates are being resolved.
Reduce from current semester rate of 1,500. Spring 09 represents a 50% decrease overall and 500% decrease in Student
Currently of 1.2M PIDMs, 21,500 are multiples, majority of which are older records and conversion related. 1,500 new multiple PIDMs were created in Fall 2007.
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Usability MetricsMetric Description Status Goal Baselin
e DataWeb Applications Percent of
applications taken over the web
87% of applications received over the web for Fall 2010. Down from 89% last Fall.
2008 – 45% Pre-Banner
Web Registrations Percent of course registrations over the web
66% registered over the web (see next slide). Up from 58% last Fall.
2008 – 50% Pre-Banner
Web Transcripts Percent of transcripts ordered over the web
38.5% ordered online during Fall 2010. Up from 28% last Fall.
2008 – 40% Pre-Banner
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Web Registrations – Fall 2010 & 2009College Not Web
RegisteredFall 2010
Web RegisteredFall 2010
% Web RegisteredFall 2010
ACC 5,293 15,690 74%
CCA 4,840 12,844 72%
CCD 9,269 25,134 73%
CNCC 2,532 1,613 38%
FRCC 7,653 44,231 85%
LCC 1,261 2,098 62%
MCC 2,646 2,033 43%
NJC 5,557 1,692 23%
OJC 5,303 217 3%
PCC 12,254 7,195 36%
PPCC 11,124 28,230 71%
RRCC 8,502 17,445 67%
TSJC 5,809 886 13%
Total 82,043 159,308 66%
% Web RegisteredFall 2009
75%
72%
70%
36%
78%
58%
47%
20%
7%
34%
68%
58%
8%
58%
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Financial Aid MetricsMetric Description Status Goal Baselin
e DataPercent Award by First Day (if applied for 10 days prior)
Percent of financial aid dollars awarded by first day of class
Overall average is 87% (Fall 09 average was 83%)
2008 – 50% Fall 2006
Percent Awarded by Census Date (if applied for 10 days prior)
Percent of financial aid dollars awarded by census date
Overall average is 93%(Fall 09 average was 91%)
2008 – 60% Fall 2006
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Financial Aid Metrics – Fall 2010 ACC Award By Start Date: 94.66% Award By Census Date: 99.58%
CCA Award By Start Date: 69.20% Award By Census Date: 78.53%
CCD Award By Start Date: 89.18% Award By Census Date: 97.03%
CNCC Award By Start Date: 92.96% Award By Census Date: 96.71%
FRCC Award By Start Date: 97.67% Award By Census Date: 98.85%
LCC Award By Start Date: 89.00% Award By Census Date: 94.00%
MCC Award By Start Date: 87.13% Award By Census Date: 97.83%
NJC Award By Start Date: 97.89% Award By Census Date: 99.21%
OJC Award By Start Date: 85.00% Award By Census Date: 95.00%
PCC Award By Start Date: 80.68% Award By Census Date: 87.41%
PPCC Award By Start Date: 86.72% Award By Census Date: 91.14%
RRCC Award By Start Date: 80.02% Award By Census Date: 87.08%
TSJC Award By Start Date: 81.03% Award By Census Date: 92.89%
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Financial Aid Metrics – Fall 2009 ACC Award By Start Date: 95.41% Award By Census Date: 99.02%
CCA Award By Start Date: 46.31% Award By Census Date: 76.15%
CCD Award By Start Date: 95.61% Award By Census Date: 96.88%
CNCC Award By Start Date: 93.39% Award By Census Date: 98.05%
FRCC Award By Start Date: 94.85% Award By Census Date: 97.78%
LCC Award By Start Date: 88.12% Award By Census Date: 90.10%
MCC Award By Start Date: 81.80% Award By Census Date: 94.70%
NJC Award By Start Date: 91.41% Award By Census Date: 96.76%
OJC Award By Start Date: 81.02% Award By Census Date: 91.97%
PCC Award By Start Date: 79.12% Award By Census Date: 85.58%
PPCC Award By Start Date: 82.37% Award By Census Date: 87.99%
RRCC Award By Start Date: 70.05% Award By Census Date: 78.07%
TSJC Award By Start Date: 85.71% Award By Census Date: 94.12%
ATTACHMENT: ERP Metrics Written Report II.C.
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CCCS Confidential
Finance and HR MetricsMetric Descriptio
nStatus Goal Baselin
e DataOn Time consistent financial statements
Timeliness of financial statements
Goal met for reports in Production•FOAP mismatch•General Ledger (FBM095)•Income Statement•Operating Ledger (FBM094)•PCard Invoice/Reconciliation•COFRS Reconciliation (Extract C)•Bank Reconciliation
2009 Qtr 1, 2, 3 (6 weeks after end of quarter)Qtr 4 (12 weeks after end of quarter)
TBD
Number of hits on HR Self Service Banner (SSB) page
Number of times employees access the HR page on SSB
SSB Employee tabs activated:•All Schools Employees Tabs are activated.•In addition, all schools are using the portal for time and leave entry with the exception of CNCC and TSJC who are expected to go live Feb. 2011.
All schools’ employee tabs activated.
FY 2008-09
ATTACHMENT: ERP Metrics Written Report II.C.
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