October 2015 eScope The official newsleƩer of the ASQ Orange Empire SecƟon 0701 Upcoming Events October 13, 2015 Monthly Dinner MeeƟng October 17, 2015 Robust Design of Experiments (Taguchi Methods) Seminar October 30, 2015 Quality Day November 7, 2015 SoCal Quality Conference Inside this Issue Pg. SecƟon Chair Update 1 2015 Leadership Team 2 New Members 3 Monthly RecerƟfied Members 3 Quality Day Conference 4 Volunteer OpportuniƟes 5 EducaƟon OpportuniƟes 6 ReVellaƟons: A Look at ConƟnuous Im- provement 7 Robust Design of Experiments Seminar 8 Radical Thinking? Data-Driven Decision Making 9 IEEE Symposium - Call for Submissions 12 Southern California Quality Conference 13 Brandman University free seminar: How to Implement Change without Resistance 14 Monthly Dinner MeeƟng 15 SecƟon Chair Update GreeƟngs, Welcome to our October NewsleƩer! The countdown begins! Our signature event Quality Day is just around the corner. Many of you have already marked your calendars and regis- tered: October 30, 2015 Quality Day! Let's get together again at the ASQ Orange Empire SecƟon 0701 Quality Day Conference 2015, "CreaƟng & Sustaining a Quality Culture" that will be held from 7 am to 4:30 pm at DoubleTree Hotel in Santa Ana. The list of Quality Day presenters will include: Chris Alexander, Roger Olson, Dave Nagy, Frank Adler, Larry Bartkus, Akhilesh GulaƟ, Pierre Servan and David Markovitz. Topics will include: Leadership and Team Building, Root Cause Analysis, Equivalency TesƟng (Hypothesis TesƟng), TRIZ (The Theory of InvenƟve Problem Solving), ISO 9001:2015, Risk Analysis/ISO 9001:2015, & Preparing WriƩen Documents that Work, etc. Please find all the details on our website www.asqorangeempire.org. Are you interested in volunteering the Quality Day? Please contact our Vice Chair Dieter Eckstein at [email protected]. We have just received the “ASQ Annual Member Survey” results. We will be discussing them at our Leadership Team MeeƟng this month. As we desire to serve you beƩer and create more “value-added” opportuniƟes for our members, please contact us and provide feedback to how we are addressing your needs as an ASQ Orange Empire member. To assist us even more, we would be extremely pleased if you joined the ASQ Orange Empire Leadership Council (LC). We have several open posiƟons within our SecƟon posted on the front page of our website (asqorangeempire.org). This would also be a prodigious addiƟon to your resume, as a LC member of the 4th largest ASQ AssociaƟon in the World. In other news, our Audit Chair, Aaron Reddoch has decided to move on due to a new oppor- tunity in his career and will no longer be with us. Aaron has been a SecƟon 0701 member since 1996 and contributed to our SecƟon in numerous roles; Refresher course instructor since 2000, taught CQI/CQT, CQA, & CMQ/OE, has presented at clinics and as a dinner speak- er a few Ɵmes over the years, organized sponsors for two 2011 and 2013 Quality Day events, and served as SecƟon Treasurer for two years. I would like to recognize him for his many years of exemplary service to our SecƟon and community. We want to wish him the best. Finally, SecƟon 0701 ElecƟons for 2016 will be held on Tuesday, October 13 at our Monthly Dinner MeeƟng. SecƟon 0701 Officers nominated are: Dieter Eckstein - Chair, Anet T. Ant - Vice Chair, Cory Goral - Treasurer, Laurie PaƩon - Secretary With informaƟve clinic programs, as always, we will be welcoming you at the DoubleTree Hotel, Santa Ana on Tues, Oct 13. Great chance to do networking and learning! I am looking forward to seeing you there. Warm Regards, Anet Tanya Ant, ASQ CQE, CQA SecƟon Chair, ASQ Orange Empire 0701 Anet Tanya Ant, CQA, CQE Chair - ASQ Orange Empire SecƟon 0701
Transcript
October 2015
eScope The official newsle er of the ASQ Orange Empire Sec on 0701
Upcoming Events
October 13, 2015 Monthly Dinner Mee ng
October 17, 2015 Robust Design of Experiments
(Taguchi Methods) Seminar
October 30, 2015 Quality Day
November 7, 2015 SoCal Quality Conference
Inside this Issue Pg.
Sec on Chair Update 1
2015 Leadership Team 2
New Members 3
Monthly Recer fied Members 3
Quality Day Conference 4
Volunteer Opportuni es 5
Educa on Opportuni es 6
ReVella ons: A Look at Con nuous Im-provement
7
Robust Design of Experiments Seminar
8
Radical Thinking? Data-Driven Decision Making
9
IEEE Symposium - Call for Submissions
12
Southern California Quality Conference
13
Brandman University free seminar: How to Implement Change without Resistance
14
Monthly Dinner Mee ng 15
Sec on Chair Update
Gree ngs, Welcome to our October Newsle er!
The countdown begins! Our signature event Quality Day is just around the corner. Many of you have already marked your calendars and regis-tered: October 30, 2015 Quality Day!
Let's get together again at the ASQ Orange Empire Sec on 0701 Quality Day Conference 2015, "Crea ng & Sustaining a Quality Culture" that will be held from 7 am to 4:30 pm at DoubleTree Hotel in Santa Ana. The list of Quality Day presenters will include: Chris Alexander, Roger Olson, Dave Nagy, Frank Adler, Larry Bartkus, Akhilesh Gula , Pierre Servan and
David Markovitz. Topics will include: Leadership and Team Building, Root Cause Analysis, Equivalency Tes ng (Hypothesis Tes ng), TRIZ (The Theory of Inven ve Problem Solving), ISO 9001:2015, Risk Analysis/ISO 9001:2015, & Preparing Wri en Documents that Work, etc. Please find all the details on our website www.asqorangeempire.org. Are you interested in volunteering the Quality Day?
We have just received the “ASQ Annual Member Survey” results. We will be discussing them at our Leadership Team Mee ng this month. As we desire to serve you be er and create more “value-added” opportuni es for our members, please contact us and provide feedback to how we are addressing your needs as an ASQ Orange Empire member.
To assist us even more, we would be extremely pleased if you joined the ASQ Orange Empire Leadership Council (LC). We have several open posi ons within our Sec on posted on the front page of our website (asqorangeempire.org). This would also be a prodigious addi on to your resume, as a LC member of the 4th largest ASQ Associa on in the World.
In other news, our Audit Chair, Aaron Reddoch has decided to move on due to a new oppor-tunity in his career and will no longer be with us. Aaron has been a Sec on 0701 member since 1996 and contributed to our Sec on in numerous roles; Refresher course instructor since 2000, taught CQI/CQT, CQA, & CMQ/OE, has presented at clinics and as a dinner speak-er a few mes over the years, organized sponsors for two 2011 and 2013 Quality Day events, and served as Sec on Treasurer for two years. I would like to recognize him for his many years of exemplary service to our Sec on and community. We want to wish him the best.
Finally, Sec on 0701 Elec ons for 2016 will be held on Tuesday, October 13 at our Monthly Dinner Mee ng. Sec on 0701 Officers nominated are: Dieter Eckstein - Chair, Anet T. Ant - Vice Chair, Cory Goral - Treasurer, Laurie Pa on - Secretary
With informa ve clinic programs, as always, we will be welcoming you at the DoubleTree Hotel, Santa Ana on Tues, Oct 13. Great chance to do networking and learning! I am looking forward to seeing you there.
A Look at Continuous Improvement by Jack B. ReVelle, Ph.D.
From time to time I'm asked about the difference between Continuous Improvement (CI) and To-tal Quality Management (TQM). Let's discuss this starting with TQM.
Total Quality Management (TQM) is an evolv-ing management philosophy and methodology for guiding the continuous improvement of prod-ucts, services and processes with the objective of realizing optimum customer value and satisfac-tion.
Continuous Improvement (CI), on the other hand, is a disciplined process for the understand-ing, analyzing and continually improving organi-zational work processes, capabilities and proce-dures with the objective of meeting or exceeding customer expectations. The following are some of the characteristics of CI:
Every work process has a variety of undis-covered improvement opportunities waiting to be realized.
The use of structured methods using graph-ical techniques for analysis, measurement and decision support leads to better improve-ment solutions than do unstructured method-ologies.
Consistently meeting or exceeding customer expectations can best be achieved by people working together on teams to improve their work processes.
The improvement of the quality of an organi-zation's products, services and processes in-evitably leads to improved productivity and profits.
The question is sometimes asked, "Are TQM and CI different acronyms for the same process?" Some say "yes" and some say "no." Both opin-ions are presented here.
Many organizations use the terms interchangeably.
Some organizations start to implement TQM by imple-menting CI projects.
CI, directed at achieving improved quality and custom-er satisfaction, is a strategy for achieving the goals of TQM.
TQM is a philosophy and methodology that significant-ly differs from traditional command and control man-agement.
CI can be implemented with some benefits in a tradi-tionally managed organization. Thus, CI is not the same as TQM.
CI is just one of the aspects that an organization re-quires for a TQM initiative.
What do you think?
Jack B. ReVelle, Ph.D.ReVelle Solutions, LLC
A Consulting StatisticianProviding Training, Advice & Assistance
Integrated Product andProcessDevelopment
Quality Function Deployment
GOAL/QPCASIHybrid
Design of Experiments
TaguchiShaininClassical
The Sevens7-QC7-MP7-SUPP7-CREATE7-MISC7-TEAM7-LSS
Baldrige PE Awards ISO 9001 Lean Six Sigma
State Continuous Strategy PlanningQuality Process and Deployment
Awards Improvement Excellence System
Locally - BasedNationally -
ContractedInternationally -
Available
P.O. Box 10315Santa Ana, CA 92711-0315Phone: (714) 289-1664Cell: (714) 393-7672
Fellow : ASQ, IIE, IAEJudge : USA Today Quality Cup
AZ Governor’s Award for QualityAwardsCouncil : CA Governor’s Award for QualityExaminer : Baldrige National Quality Award
aka The Wizard of Odds
Page 8 eScope October 2015
American Society for Quality
Orange Empire Section 0701
Robust Design of Experiments (Taguchi Methods)
Presented by: Jack B. ReVelle, Ph.D.
Topics covered: - Overview of DOE - Comparison of Major Approaches - Robust Design Methodology - Introduction to Experimental Designs - Case Study (Balsa Buzzard) - Before the Six Sigma Black Belt Arrives - Project Phases - Selected Orthogonal Arrays By attending this seminar, you will: - Learn how designed experimentation explores relationships between process/product input and its output. - See how DOE permits a statistically-based X-ray of a process/product to efficiently identify and analyze inputs as they relate to outputs. - Understand how DOE is a search to identify key factors/variables/treatments and their respective levels/ settings which contribute most to output variability and defects. - Recognize the similarities and differences of the three major approaches to DOE: Clas-sical (Box, Hicks & Montgomery), Robust Design (Taguchi), and Statistical Engineering (Shainin). - Find out how Quality Function Deployment (QFD) contributes to identification of critical factors which should be tested using Robust DOE.
Seminar Date & Hours: Saturday, October 17th, 2015 from 9 AM to 4:30 PM
(NOTE: Registration commences at 8:30 AM)
Location: Brandman University 16355 Laguna Canyon Road, Room # 111ABC Irvine, CA 92618 NOTE: Free Parking is available on Campus.
Cost if registered by October 10th: ASQ Section 0701 Members $149.00 & All Others $169.00
Cost after October 10th: ASQ Section 0701 Members $169.00 & All Others $189.00
RSVP by Saturday, October 10 for discounted pricing!
Radical Thinking? Data-Driven Decision Making By Akhilesh Gulati
The big data revolution is requiring a seismic shift in-side organizations both in the way we build relationships and the way we make deci-sions; both are now driven by data rather than intuition.
In general, decision making is accomplished via a thought process of selecting a logical choice from the available options. When making deci-sions, technically, all of the positives and nega-tives of each option weighed against each other and/or a set of criteria and all other alternatives considered. This process, however, can be ra-tional or irrational and is often influenced by the decision-makers’ utility and attitude toward risk.
In many cases, some seem to pluck their deci-sions out of thin air, and expect those around them to trust their ‘intuition’. They are, in ef-fect, relying on their past experiences to feed their subconscious to run algorithms in the back-ground on all of the pors/cpns of the options and come up with their decision. Their gut feeling may prove right; or it may not! If put on the spot, they might try (after the fact) to justify their subsequent actions plugging in data that is favor-able to their decision.
Thus what determines whether a decision is made based on intuition or data analytics de-pended on the sense of urgency, the decision maker’s utility and/or what was at stake. There-fore, the value of data based decision making, however, is becoming more and more clear. This is true even if the initial opinion might have been triggered by intuition.
Quality professionals have been using data to track and solve quality related problems for years. A favorite saying amongst their peers is,
“In God we trust, everyone else bring data.” Marketing professionals also know the importance of using data and have been in the business of gathering data, analyzing it, and creating models to help them improve their market ef-fectiveness. Sports enthusiasts can rattle off player and team statistics and coaches make data-driven decision in their team selection and game strategies. Baseball industry has a special term for their data, “sabermetric”, the empiri-cal analysis of baseball, especially baseball statistics that measure in-game activity.
In keeping with the sports theme, the benefit of data-analytics in decision making was well demonstrated in the movie Moneyball, a 2011 American biographical sports drama film. In the movie, the general manager takes a so-phisticated sabermetric approach towards scouting and an-alyzing players. The team eventually goes on to win 19 consecutive games, tying for the longest winning streak in American League history. This example shows how data-analytics based decision making can lead to outcomes of-ten superior to intuition (or experience-based) decision making, especially when live dynamic data is used.
Many factors have brought Big Data into everyday vocab-ulary:
The value of data and analytics has become recognized
Vast amounts of data – growing exponentially
An increasing number of data warehouses have become available for private use
Cost of memory has continued to drop
Once collected, Big Data is providing businesses with ac-cess to vast amounts of data that is live, dynamic and with a lot of variety. Decision makers are realizing that within this data lie valuable patterns and information. They no longer need to look at historic data to drive forward; they can base their decisions on live data, changing trends/norms, preferences etc. as they apply it to all areas of the business.
Continued next page…………..
Page 10 eScope October 2015
Radical Thinking?
Continued…...
They acknowledge that while they may be un-comfortable with building and interpreting statis-tical models, they do want to be able to use this dynamic “information” to enhance business per-formance. Analytics can reveal insights previ-ously hidden by data too costly to process. Intui-tion perhaps worked better in the past when sam-pling and static reports (based on past events) were the only option from which to base deci-sions on. Consumer preferences, regulatory re-quirements, and operations within the business environment are changing at a fast pace. Suc-cessfully exploiting such data can lead to better decision making, whether it has to do with new product development, improving clinical trial decision-making, inventory control, regulatory compliance, improving the supply chain activi-ties or even winning elections.
Wal-Mart studied the product sales in their Flori-da stores in 2004 when several hurricanes passed through Florida. Intuition predicted that they should see a marked increase in the sales of the following products: water, diapers, toilet paper, plywood, generators, flashlight batteries, etc. However, as they analyzed all of the data they had collected on all their customers, their histo-ries and their purchases, in all the stores, they discovered that the one single product that cus-tomers bought at a rate seven times (700%) high-er than anything else during the hurricane season was strawberry pop tarts! Intuition did not work here and many sales might have been lost!
Data-driven decision making in business is really about capturing or creating new markets through: (ref: Big Data, Small World: Kirk Borne at TEDxGeorgeMasonU)
Novelty discovery (finding new, rare, one-in-a-million objects and events etc. that con-sumers would be interested in
Class discovery – finding new classes of objects/behaviors that they can tap into for reaching ever larger number of consumers
Association discovery – finding improbable, interest-ing, co-occurring associations. For example, Face-book is able to show 6-degrees of separation and Ama-zon can share with their customers other books bought by other individuals also buying this book.
Consumers can no longer be divided into the traditional groups of individuals sharing similar characteristics (e.g., age, gender, interests, spending habits). Todays “evolved consumer” sees value in engagement; the kind of engage-ment they seek cannot be captured by intuition alone. To-day’s generation (not defined by age alone) buys with one-click, they want to learn and not be ‘sold-to’, they want to be engaged and to be rewarded. Data-analytics based deci-sion making can help stay on the leading edge of this evo-lutionary path.
While statistical models used for decision making may be limited when predicting individual behavior, Amazon and Facebook have shown they are good predictors of consum-er choices and trends. While our subconscious mind con-denses a massive amount of diverse information into a summary judgement in making decisions, we are all a cul-mination of our personal experiences and biases, thus mak-ing intuition based decision making unreliable. Even if our intuition turns out to be correct the inability to provide the rationale behind such decisions makes it almost impossible to replicate.
Thus it all boils down to ‘balance’. Creating good statisti-cal models is difficult, neglecting biased information is suboptimal, and decision-making cannot be left to algo-rithms alone. Therefore analytics needs to play a support-ing role.
The key question then becomes, how can companies/people successfully make the transition, culturally and technologically, to make decisions supported by data rather than intuition - and when/if should they?
Brandman University’s School of Extended Education cordially invites ASQ members to our upcoming 2015 NOW Event.
Successful Organizations Embrace Change. How to Implement Change without Resistance. An Agile Approach.
Change is important for any organization because, without change, businesses would likely lose their competitive edge. Organizations that don't adapt and change appropriately for their market sector will not survive. The purpose of this seminar is to help participants understand the concepts of Agile as they relate to organizational leadership and to provide them with tools for effective change management. Participants will learn the stages of change, key components for success, and best practices for facilitating progression through each stage. The interactive environment will include working in small groups to:
Define an agile plan for change management and help the organization commit to it
Create a strategy to deal with change resistance Identify the competencies necessary for a leader to
encourage and effect change in his/her organization
EVENT DETAILS Instructor: Diane Buckley November 11, 2015 | 6:00-8:30pm
2.25 HRCI Recertification Credit Hours
2.50 PMI Recertification Credit Hours
Cost: FREE to ASQ Members (includes a light dinner)
Who Should Attend:
Business Owners CEO Directors Managers HR Managers & Directors Supervisors Executives Team Leaders Development Managers Project Managers Educators and
Administrators
For more information, contact: Call: 800-632-0094 Email: [email protected] Click:www.brandman.edu/exed
This is a special mee ng program with two clinics running concur-rently, dinner, and an outstanding a er dinner presenta on. You are welcome to come for the clinics and a er dinner presenta on
WITHOUT buying the dinner. In fact, we welcome you. We will have accommoda ons for you. This way you s ll earn the RU and
take advantage of the presenta ons.
PRESENTATIONS
Clinic 1: Kaizen Presented by: Dr. Jack B. ReVelle, Ph.D.
Clinic 2: Process Capability Analysis using Minitab
Presented by: Pritesh Patel
Dinner Presenta on: How to Master the Art of Non‐Verbal Com‐munica on during your Career Transi on
Presented by: Heather Weishlow
WHEN Tuesday, Oct 13th, 2015, 5:15 PM - 9:00 PM
WHERE DoubleTree Hotel Santa Ana/Orange County Airport
201 East MacArthur Boulevard, Santa Ana, California 92707
FEES Clinic 1 or Clinic 2 ONLY (no dinner speaker or meal)
Full Package - Clinic 1 or Clinic 2, Dinner, and Dinner Speaker
(0701 Member) $30.00 for a limited me ($40.00 original price) (Non-0701 Mem-
ber) $45.00 for a limited me ($55.00 original price)
RSVP by Friday, Oct 9, 2015 at 11:15 AM for discounted pricing and Fish
and Beef dinner selec ons.
Online registra on closes at 12:00 pm on Tuesday, Oct 13, 2015.
CLICK HERE TO REGISTER
DINNER PRESENTATION
How to Master the Art of Non‐Verbal Communica‐on during your Career Transi on
Presented by: Heather Weishlow
Within 10-15 seconds of mee ng someone whether it is in a net-working event or an interview, you will have made an impression that will influence all of your future interac ons from that point for-ward. Research indicates that in this very short amount of me, it isn’t just the words you say but is more specifically the non-verbal communica on clues you express. People watch for movement, gestures, touch, spa al boundaries and your vocal nuances to decide if they can trust you and if they think they want to get to know you further. However, our ability to effec vely communicate can be hin-dered by a lack of awareness, cultural or family condi oning, life-long beliefs or even habitual pa erns. In this highly interac ve ses-sion, gain greater mastery and awareness of the key factors that influence your own non-verbal communica on and learn to become more adept at reading the subtle clues that can give you the insight into knowing how to communicate with others in order to get results you want. Par cipants will have an opportunity to receive personal-ized feedback in a fun, suppor ve group atmosphere that will pro-vides tremendous insight for all of their personal and professional interac ons.
Understand the five core truths of non-verbal communica on and how they relate to every interac on you have.
Discover your own personal blind spots in conveying congruent non-verbal communica on.
Learn specific tools that you can use to manage stressful feel-ings that interfere with your ability to relate and communicate.
Gain greater mastery in interpre ng non-verbal clues with your-self and in observing others.
About our speaker: Heather Wieshlow
Heather Wieshlow is a Cer fied Coach, Au-thor, Speaker and Owner of Turning Point Coaching and Consul ng. Since 1998 she has helped thousands of professionals gain clari-ty during their career transi ons and creates success plans for their lives. She has worked with individuals in businesses, organiza ons and government programs in all aspects of Career Discovery, Career Design and Career Development. Her energe c, personal, in-sigh ul and interac ve style combines over
20 years of business exper se with a solid founda on based on holis-c principles and real-world common sense. Heather is a Graduate of
the Newfield Coaching for Professional and Professional Mastery Program (CPPM), Master Career Director (MCD), a cer fied Job and Career Transi on Coach (JCTC) and holds a Career Transi on Coach Cer fica on from Chapman University. www.aturningpoint.com
In process improvement, KAIZEN (con nuous improvement) helps teams to make people’s jobs easier by taking their jobs apart, studying them, and making las ng, sustainable improvements. Successful implementa-
on of KAIZEN requires: commitment by top management, establish-ment of an organiza onal culture dedicated to con nuous improve-ment, conduc ng of necessary training (how to do it) & educa on (why to do it), and establishing step-by-step processes for con nuous im-provement. KAIZEN is a process that requires concentrated effort, typi-cally spanning three to five days.
By a ending this clinic presenta on, you will:
Learn what is necessary for a successful implementa on of Kaizen
Review defini ons of and differences between PDCA and PDSA
Discover the orbital leaps between PDCA and PDSA cycles
Become aware what are the 10 types of Kaizen
Find out about the cost rela onship between before and a er Kai-zen events
Understand the cri cal factors of a Kaizen event
Examples of Kaizen events
About our speaker: Jack B. ReVelle, Ph.D.
Dr. Jack B. ReVelle is a consul ng sta s cian for his firm, ReVelle Solu ons, LLC. He has provided his advice and assistance to manu-facturing, service and residen al construc on organiza ons throughout North America, Europe, Australia, and China. Dr. ReVelle also provides his technical assistance as both a quality and an industrial engineering expert to a orneys involved in li ga on. He is a three-
me Fellow having been elected by: the Ins -tute of Industrial Engineers, the American
Society for Quality, and the Ins tute for the Advancement of Engineer-ing. He is listed in Who's Who in Science and Engineering, Who's Who in America, Who's Who in the World, and as an Outstanding Educator in The Interna onal Who's Who in Quality. Dr. ReVelle received his B.S. in Chemical Engineering from Purdue University, and both his M.S. and Ph.D. in Industrial Engineering and Management from Oklahoma State University. Prior to receiving his Ph.D., he served 12 years in the U.S. Air Force. Jack was selected to receive the ASQ-Los Angeles Sec on Simon Collier Quality Award in 2015 and the ASQ Dorian Shainin Medal in 2012.
CLINIC # 2
Process Capability Analysis using Minitab
Presented by: Pritesh Patel
Process Capability analysis, if done wrong, can lead to catastrophic failures!! Also understanding the pre-requisites for process capabil-ity analysis is important to understand so that confidence state-ments can be made of the process.
By a ending this clinic presenta on, you will understand the theory behind process capability, understand the differences between Cpk and Ppk. Also you’ll get an understanding on how to handle data that is not normally distributed. We will see how we can calculate process capability when a failure rate had been given, with no data. We will examine a few case studies and use Minitab to calculate the process capability.
About our speaker: Pritesh Patel
Pritesh is the former Director of Quality Engineering and Opera onal Excellence at Allergan, Inc., based in Irvine, CA. As the director, he oversaw the develop-ment and implementa on of Allergan’s Quality Metrics program. He also used his LSS background to redesign and streamline the corporate Audit program as well as the Global Devia on and CAPA process and Allergan’s Change Control Processes.
In addi on to the above, Pritesh’s deep understanding of sta s cs made him the go-to person for the proper use of sta s cs when either developing a product, to support valida on ac vi es, and for normal manufacturing.
Pritesh hold a Master’s Degree in Applied Sta s cs from the Roches-ter Ins tute of Technology, and MBA from Northeastern University in Boston, and a Bachelors’ degree in Chemical Engineering from the University of Houston, TX. Pritesh is also an ASQ CQE, CQM/OE, CPGP, CQA, and CQE. He is also a six-sigma black belt.
