1. 1. Curriculum Vitae PERSONAL INFORMATION Elitsa Mironova Lomsko shose 101, 1220 Sofia (Bulgaria) +359878401414 elly.mironova@gmail.com Sex Female | Date of birth 12/12/1990 | Nationality Bulgarian WORK EXPERIENCE 07/2012Present Director and chief executive DomoBg, Inc., Sofia (Bulgaria) Company for real estate management Responsibilities: Create and maintaining website, Facebook, YouTube and Google pages; Internet marketing and promotion; CEO optimization, Google Adwords campaigns; client relationships; price formation; etc. 12/2013Present Help Desk Analyst Level II C3i Europe (Telerx Company), Sofia (Bulgaria) C3i is the leading provider of technical support services for life sciences companies worldwide. Responsibilities: Provide comprehensive technical support to pharmaceutical companies and life-science organizations personnel (doctors, nurses, patients, sales force, etc.) in Spanish and English; Troubleshoot reported issues and resolve or route them to the responsible teams; Ensure customer satisfaction; Assist in trainings and on-boarding of the other team members and ensure their compliance with the company polices and procedures; Prepare client reports on a weekly basis and monitor SLA compliance; Adhere to high company standards for quality, accuracy, thoroughness, timeliness and consistency in customer care; 07/201111/2013 Help Desk Analyst Level I C3i Europe (Telerx Company), Sofia (Bulgaria) C3i is the leading provider of technical support services for life sciences companies worldwide. Responsibilities: Provide comprehensive technical support to medics (doctors, nurses and patients) in their native language; Troubleshoot reported issues and resolve or route them to the responsible teams; Ensure customer satisfaction; 06/200907/2011 Seller Akva Term, Inc., Sofia (Bulgaria) Store for WSS and heating; Responsibilities: selling goods; preparing invoices; working with cash register and software for inventory management; direct communication with clients; 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 1 / 10
2. 2. Curriculum Vitae Elitsa Mironova 06/200808/2008 Call Center Representative Coface, Sofia (Bulgaria) Deal with out-coming calls related to payment of loan installments; Communication with customers; 09/200604/2008 Office manager ASTRA Capital Corporation Bulgaria, Inc., Sofia (Bulgaria) Company dedicated to the Real Estates market.Responsibilities: Prepare presentations for Bulgarian tourist destinations in English and Spanish in order to be presented abroad and to attract foreign investments in the national economy; Live translation from Spanish and English to Bulgarian for foreign investors during their visits in Bulgaria; Written translation of the business negotiations regarding real estate; Preparing of statistics of the stared hotels and the development of the golf destinations in Bulgaria; monitoring the market and the future projects of competitors; 06/200608/2006 Promoter Wings, Sofia (Bulgaria) Development of communication skills and usage of commercial tricks in the promotions of goods to the clients; Direct Marketing; EDUCATION AND TRAINING 09/201307/2014 Master's degree, IER with specialization "International business in Internet" University of National and World Economy, Sofia (Bulgaria) Classes Included: Information systems with Web 2.0 and Web 3.0 Technologies; Data Mining; Marketing on social networks; Managing Supply Chains in International Business; Internet Law; Related document(s): 20141223_153805.jpg 09/200907/2013 Economics of tourism with Spanish language University of National and World Economy, Sofia (Bulgaria) Classes Included: Economic sociology; Micro/macroeconomics; Forecasting and Planning; Business Economics; Accounting; Corporate finance; Marketing; Intellectual Property; Statistics; Commerce; Management; Logistics; Hospitality; Price Formation; Tourist Destinations; Transportation and Insurance; Corporate Security; Technological Systems in the Tourism Industry; Catering; Modeling of Complex Systems in Tourism; Tour operator Activities; Spa and Wellness; Specific Funding Instruments; Social Psychology and Tourist Behavior; etc. Probation Practice: Tourism and Transport Agency "Vakancia" Related document(s): 20141223_153908.jpg 09/200407/2009 High school diploma Instituto Bilinge "Miguel de Cervantes", Sofia (Bulgaria) High school education received; Spanish and Tourist guide classes included; Tourist guide diploma obtained; Related document(s): 20141223_153638.jpg 09/200704/2008 Preparation course for Certificate in Advanced English, C1 AVO-Bell School of English, Sofia (Bulgaria) Related document(s): 20141223_162323.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 2 / 10
3. 3. Curriculum Vitae Elitsa Mironova 09/200604/2007 Preparation course for First Certificate in English, B2 AVO-Bell School of English, Sofia (Bulgaria) Related document(s): 20141223_162253.jpg , 20141223_162213.jpg 01/200606/2006 Preparation course for Spanish exam, B2 Instituto Cervantes, Sofia (Bulgaria) Related document(s): 20141223_162149.jpg PERSONAL SKILLS Mother tongue(s) Bulgarian Other language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English C1 C1 C1 C1 C1 FCE, B2 Spanish C1 C1 C1 C1 C1 Dele Intermedio, B2 Russian B1 B1 A1 A1 A1 Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2: Proficient user Common European Framework of Reference for Languages Computer skills Ability to work with Microsoft Office; Windows 7; Knowledge of Browser work and troubleshooting; Experience with Oracle Siebel, Remedy BMC, Salesforce; Familiar with access Management and user account management; Driving licence AM, B ANNEXES 20141223_153805.jpg 20141223_153908.jpg 20141223_153638.jpg 20141223_162323.jpg 20141223_162253.jpg 20141223_162213.jpg 20141223_162149.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 3 / 10
4. 4. European Skills Passport Elitsa Mironova 20141223_153805.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 4 / 10
5. 5. European Skills Passport Elitsa Mironova 20141223_153908.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 5 / 10
6. 6. European Skills Passport Elitsa Mironova 20141223_153638.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 6 / 10
7. 7. European Skills Passport Elitsa Mironova 20141223_162323.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 7 / 10
8. 8. European Skills Passport Elitsa Mironova 20141223_162253.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 8 / 10
9. 9. European Skills Passport Elitsa Mironova 20141223_162213.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 9 / 10
10. 10. European Skills Passport Elitsa Mironova 20141223_162149.jpg 23/12/14 European Union, 2002-2014 | http://europass.cedefop.europa.eu Page 10 / 10