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Europe B2C E-Commerce Report 2010 by yStats.com

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About our Reports- Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions- yStats.com provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.- The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals.- Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.- yStats.com delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.- If required, yStats.com provides in-depth analysis for all research projects. Simply send us a request.
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yStats.com GmbH & Co. KG Behringstr. 28a, 22765 Hamburg Germany Phone: +49 (0)40 - 39 90 68 50 Fax: +49 (0)40 - 39 90 68 51 E-Mail: [email protected] www.ystats.com Publication Date April 2010 Language English Format PDF & PowerPoint Number of Pages/Charts 148 Covered Countries UK, Germany, France, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Lithuania, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine Price €3,450 (excl. VAT) Europe B2C E-Commerce Report 2010 April 2010 RESEARCH ON INTERNATIONAL MARKETS Provided by We deliver the facts – you make the decisions RESEARCH ON INTERNATIONAL MARKETS April 2010
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Page 1: Europe B2C E-Commerce Report 2010 by yStats.com

yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany

Phone:+49(0)40-39906850Fax:+49(0)40-39906851

E-Mail:[email protected]

Publication Date April2010

Language English

Format PDF&PowerPoint

Number of Pages/Charts 148

Covered Countries UK,Germany,France,Austria,Belgium,Bulgaria,CzechRepublic,Denmark, Estonia,Finland,Greece,Hungary,Ireland,Italy,Lithuania,Macedonia, Netherlands,Norway,Poland,Portugal,Romania,Russia,Slovakia,Spain, Sweden,Switzerland,Turkey,Ukraine

Price €3,450(excl.VAT)

Europe B2C E-Commerce Report 2010 April2010

RESEARCH ON INTERNATIONAL MARKETS

Provided by

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

April 2010

Page 2: Europe B2C E-Commerce Report 2010 by yStats.com

yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany

Phone:+49(0)40-39906850Fax:+49(0)40-39906851

E-Mail:[email protected]

Europe B2C E-Commerce Report 2010

Key Findings

Company and Product Information

Covering 28 European Countries

• NetherlandshadthehighestpercentageofhouseholdswithaccesstotheInternetinEuropeinQ12009 (90%).Moreover,Norway(70%)wastheleadingEuropeancountryintermsofInternetshoppersin2009, followedbytheUK(66%).

• UKconsumersaresettoincreaseonlinespendinguptoapproximatelyGBP20billionbytheendof2011.

• In2009,“Electronics”and“Travel/Tourism”werethemostpopularproductcategoriesintheFrench E-Commercemarket.

• Itisestimatedthatinseveralyears,onlineticketsinRussiawillaccountforapproximately30%oftotal ticketsales.

• IntheCzechRepublic“Clothes,FootwearandFashion”wasthemajorproductcategoryin2009.

About our Reports

Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions

A list of advantages• yStats.comprovidessecondarymarketresearch:Byusingvarioussourcesofinformationweensure maximumobjectivityforallobtaineddata.Asaresultcompaniesgetapreciseandunbiasedimpressionof themarketsituation.• Theanalyses,statisticalreportsandforecastsareonlybasedonreliablesourcesincludingnationaland internationalstatisticaloffices,industryandtradeassociations,businessreports,businessandcompany databases,journals,companyregistriesandnewsportals.• OurinternationalemployeesresearchandfilterallsourcesandtranslaterelevantinformationintoEnglish. Thisensuresthatthecontentoftheoriginalstudiesiscorrectlyinterpreted.• yStats.comdeliversallresearchresultsasPowerPointfiles.Alldatacanthereforebeuseddirectlyforboard presentationsorbeindividuallyadapted.• Ifrequired,yStats.comprovidesin-depthanalysisforallresearchprojects.Simplysendusarequest.

About yStats.com

• Foundedin2005,yStats.comiscommittedtoresearchofobjective,demand-basedandup-to-datedataon marketsandcompetitorsfortopmanagersfromvariousindustriesincludingretail,homeshopping, e-commerce,telecommunications,logisticsandenergy.• HeadquarteredinHamburg,Germany,thefirmisaspecialistforsecondaryresearchwithastrong internationalfocus.• MajorclientsincludeOttoGroup,Wirecard,CreditSuisse,Deloitte,RedBull,BeiersdorfandDeutschePost.

Page 3: Europe B2C E-Commerce Report 2010 by yStats.com

yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany

Phone:+49(0)40-39906850Fax:+49(0)40-39906851

E-Mail:[email protected]

Europe B2C E-Commerce Report 2010

4. France (Top Country)

• TypesofGoodsandServicesboughtOnline,in% ofInternetUsers,May2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010• Top10OnlineRetailSitesbymillionVisitors,July 2008&July2009

5. Austria

• DevelopmentofInternetUsersanditsPercentage ofCountryPopulation,2000-2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

6. Belgium

• B2CE-Commerce:InternetSalesandWebshop Numbers• InternetShoppersbyAgeGroupscomparedtothe EU27Average,in%,2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

1. Regional

• B2CE-CommerceSalesinWesternEurope,inEUR billion,2009&2014f• AnnualAverageSpendingofWesternEuropean B2CE-CommerceConsumers,inEUR,2009& 2014f• B2CE-CommerceandTravelSalesinselected EuropeanCountries,inEURbillion,2014f• PercentageofHouseholdswithInternetAccess,in %,Q12007-Q12009• PercentageofHouseholdswithBroadband Connections,in%,Q12007-Q12009• IndividualsusingtheInternetonaveragedailyor almosteveryDay,in%,Q12009• InternetShoppersbyGender,rankedbyTotal,in %,Q12009• ShareofInternetShoppersinEurope,2004,2006, 2008&2009• InternetUsersinCEECountries,as%ofthePopu- lation,2008&2009

3. Germany (Top Country)

• E-CommerceofClothingandFashion• ValueandNumberofOnlinePurchasesandAve- rageSpendingperOnlinePurchase,2007-2008• DevelopmentofInternetUsers(millions)andits PercentageofCountryPopulation,2001-2009• LeadingB2CE-CommercePlayers;byOnlineSales inEURmillion,2008• LeadingB2CE-CommercePlayers;byUniqueVisi torsandAudienceReach,February2010

Table of Contents (1 of 3)

2. UK (Top Country)

• OnlineShoppingMarketDevelopmentOverview• OnlineShoppingBehaviorofConsumers• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

7. Bulgaria

• InternetUsageandB2CE-Commerce• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

8. Czech Republic

• TypesofGoodsorderedovertheInternet,in%of IndividualsAge16+,Q22009• InternetShopperscomparedtotheEU27Average, in%,2004,2006,2008&2009• AwarenessofOnlineShops,in%,2008• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

Page 4: Europe B2C E-Commerce Report 2010 by yStats.com

11. Finland

• TypesofGoodsandServicesboughtonline,com- paredtotheEU27Average,in%,Q22008• DevelopmentofInternetShoppers,comp.tothe EU27Average,in%,2004,2006,2008&2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

13. Hungary

• DevelopmentofInternetShoppers,comparedto EU27Average,in%,2004,2006,2008,2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

14. Ireland

• InternetandTelecommunicationTrends• Cross-BoarderB2CE-Commerce• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

17. Macedonia

• B2CE-CommerceTrends

yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany

Phone:+49(0)40-39906850Fax:+49(0)40-39906851

E-Mail:[email protected]

Europe B2C E-Commerce Report 2010

15. Italy

• ICTandE-CommerceIndustry• TypesofGoodsandServicesboughtOnline,in%, 2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

16. Lithuania

• B2CE-CommerceTrends

18. Netherlands

• B2CE-Commerce:GeneralTrends• B2CE-Commerce:Sales• B2CE-Commerce:OnlineShoppers• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

9. Denmark

• B2CE-Commerce:GeneralTrends• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

Table of Contents (2 of 3)

10. Estonia

• InternetPenetrationandB2CE-Commerce• BroadbandMarketOverview

19. Norway

• B2CE-CommerceTrends• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

20. Poland

• AverageValueofOnlineTransactions,inPLN,Q2 2008,Q22009• DevelopmentofInternetShopperscomparedto theEU27Average,in%,2004,2006,2008&2009• Top10OnlineShops;rankedbyNetRevenue,in PLNmillion,2008• Top10OnlineShops;rankedbyUniqueVisitors andAudienceReach,February2010• TopClothingInternetShopsbyNetRevenue, NumberofOrders,Users,AverageNetOrder Value,NetProfit,NumberofEmployees,and Owner,2008

12. Greece

• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

Page 5: Europe B2C E-Commerce Report 2010 by yStats.com

25. Spain

• InternetUsageandInternetShoppingHabits,2008• B2CE-CommerceGrowth,Q22009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

22. Romania

• B2CE-CommerceTrends• OnlineShoppingTrends

23. Russia

• B2CE-CommerceTrends:MarketDevelopment• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

24. Slovakia

• InternetUsageIndicators,comparedtotheEU, 2004-2008• OnlineShoppingTrends• Top3ProductGroupspurchasedonlinein E-Commerce,in%ofRespondents,2009

yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany

Phone:+49(0)40-39906850Fax:+49(0)40-39906851

E-Mail:[email protected]

Europe B2C E-Commerce Report 2010

26. Sweden

• InternetUsage:Broadband,InternetBanking, Shopping• B2CE-Commerce:SalesandOnlinePayments• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

27. Switzerland

• OnlineGroceryShopping,totalandaverageSpen- ding,2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

21. Portugal

• B2CE-CommerceTrends• InternetUsageTrends• InternetUsageIndicatorscomparedtotheEU, 2004-2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010

Table of Contents (3 of 3)

28. Turkey

• B2CE-CommerceSales,VolumeofTransactions,in YTLmillion,2008• DevelopmentofInternetUsers(million)andits PercentageofCountryPopulation,2000-2008; ShareofInternetShoppersofInternetUsers,in %,2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

29. Ukraine

• InternetUsage,AccessandDemographicTrends• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010

Page 6: Europe B2C E-Commerce Report 2010 by yStats.com

yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany

Phone:+49(0)40-39906850Fax:+49(0)40-39906851

E-Mail:[email protected]

Europe B2C E-Commerce Report 2010

Samples

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

Norway is the European country with the highest percentage of Internet shoppers - 74% of males and 65% of females buy online.Europe: Internet Shoppers by Gender, ranked by Total, in %, Q1 2009

Total Males Females

Norway 70 74 65

UK 66 70 62

Total Males Females

Slovenia 24 25 23

P l d 23 26 21UK 66 70 62

Denmark 64 66 61

Netherlands 63 66 59

Sweden 63 65 61

Luxembourg 58 65 52

Poland 23 26 21

Spain 23 26 20

Latvia 19 19 19

Estonia 17 16 17

C 16 20 13g

Germany 56 60 53

Finland 54 54 53

France 45 46 43

Iceland 44 45 42

Cyprus 16 20 13

Hungary 16 17 15

Portugal 13 15 11

Italy 12 16 9

CAustria 41 46 36

EU27 Average 37 40 34

Ireland 37 37 36

Belgium 36 41 30

Croatia 10 11 9

Greece 10 13 7

Lithuania 8 9 8

Bulgaria 5 5 4

Note: The survey covered households containing at least one person aged 16-74, and individuals aged 16-74. The main reference period was the first quarter of 2009. Households

Malta 34 39 29

Slovakia 28 29 27

Czech Republic 24 27 21

Serbia 5 6 3

Macedonia 3 3 2

Romania 2 2 2

15

y g p g g p qwere asked about internet access by any member of the household at home. Individuals were asked about frequency of internet use and about activities they had carried outon the internet in the last three months prior to the survey, or in the last twelve months for e-commerce activities, at home or at any other location.

Source: Eurostat, December 2009

We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS

Furthermore, “Clothes, Footwear and Fashion” (32%) was the major product category in Q2 2009, according to the Czech Statistical Office.

26,6%

32,3%

Electronics

Clothes, Footwear, Fashion

Czech Republic: Types of Goods ordered over the Internet, in % of Individuals Age 16+, Q2 2009

17,1%

17,1%

20,8%

18,4%

Sports Goods

Domestic Appliances

Cosmetics

Books, Magazines, Textbooks

10,5%

11,6%

8,6%

8,7%

Toys

Movies, Music

Other Household Goods

Mobile Phones

6,5%

5,5%

5,9%

4,7%Computers and Hardware

Computer and Console Games

Computer Software

Camera and Accessories

2,1%11,1%

3,3%

0% 5% 10% 15% 20% 25% 30% 35%

Other Goods

Medicine

Food, Groceries

49

0% 5% 10% 15% 20% 25% 30% 35%in %

49

Source: Czech Statistical Office, 2009

Page 7: Europe B2C E-Commerce Report 2010 by yStats.com

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