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Publication Date April2010
Language English
Format PDF&PowerPoint
Number of Pages/Charts 148
Covered Countries UK,Germany,France,Austria,Belgium,Bulgaria,CzechRepublic,Denmark, Estonia,Finland,Greece,Hungary,Ireland,Italy,Lithuania,Macedonia, Netherlands,Norway,Poland,Portugal,Romania,Russia,Slovakia,Spain, Sweden,Switzerland,Turkey,Ukraine
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Europe B2C E-Commerce Report 2010 April2010
RESEARCH ON INTERNATIONAL MARKETS
Provided by
We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS
April 2010
yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany
Phone:+49(0)40-39906850Fax:+49(0)40-39906851
E-Mail:[email protected]
Europe B2C E-Commerce Report 2010
Key Findings
Company and Product Information
Covering 28 European Countries
• NetherlandshadthehighestpercentageofhouseholdswithaccesstotheInternetinEuropeinQ12009 (90%).Moreover,Norway(70%)wastheleadingEuropeancountryintermsofInternetshoppersin2009, followedbytheUK(66%).
• UKconsumersaresettoincreaseonlinespendinguptoapproximatelyGBP20billionbytheendof2011.
• In2009,“Electronics”and“Travel/Tourism”werethemostpopularproductcategoriesintheFrench E-Commercemarket.
• Itisestimatedthatinseveralyears,onlineticketsinRussiawillaccountforapproximately30%oftotal ticketsales.
• IntheCzechRepublic“Clothes,FootwearandFashion”wasthemajorproductcategoryin2009.
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yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany
Phone:+49(0)40-39906850Fax:+49(0)40-39906851
E-Mail:[email protected]
Europe B2C E-Commerce Report 2010
4. France (Top Country)
• TypesofGoodsandServicesboughtOnline,in% ofInternetUsers,May2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010• Top10OnlineRetailSitesbymillionVisitors,July 2008&July2009
5. Austria
• DevelopmentofInternetUsersanditsPercentage ofCountryPopulation,2000-2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
6. Belgium
• B2CE-Commerce:InternetSalesandWebshop Numbers• InternetShoppersbyAgeGroupscomparedtothe EU27Average,in%,2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
1. Regional
• B2CE-CommerceSalesinWesternEurope,inEUR billion,2009&2014f• AnnualAverageSpendingofWesternEuropean B2CE-CommerceConsumers,inEUR,2009& 2014f• B2CE-CommerceandTravelSalesinselected EuropeanCountries,inEURbillion,2014f• PercentageofHouseholdswithInternetAccess,in %,Q12007-Q12009• PercentageofHouseholdswithBroadband Connections,in%,Q12007-Q12009• IndividualsusingtheInternetonaveragedailyor almosteveryDay,in%,Q12009• InternetShoppersbyGender,rankedbyTotal,in %,Q12009• ShareofInternetShoppersinEurope,2004,2006, 2008&2009• InternetUsersinCEECountries,as%ofthePopu- lation,2008&2009
3. Germany (Top Country)
• E-CommerceofClothingandFashion• ValueandNumberofOnlinePurchasesandAve- rageSpendingperOnlinePurchase,2007-2008• DevelopmentofInternetUsers(millions)andits PercentageofCountryPopulation,2001-2009• LeadingB2CE-CommercePlayers;byOnlineSales inEURmillion,2008• LeadingB2CE-CommercePlayers;byUniqueVisi torsandAudienceReach,February2010
Table of Contents (1 of 3)
2. UK (Top Country)
• OnlineShoppingMarketDevelopmentOverview• OnlineShoppingBehaviorofConsumers• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
7. Bulgaria
• InternetUsageandB2CE-Commerce• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
8. Czech Republic
• TypesofGoodsorderedovertheInternet,in%of IndividualsAge16+,Q22009• InternetShopperscomparedtotheEU27Average, in%,2004,2006,2008&2009• AwarenessofOnlineShops,in%,2008• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
11. Finland
• TypesofGoodsandServicesboughtonline,com- paredtotheEU27Average,in%,Q22008• DevelopmentofInternetShoppers,comp.tothe EU27Average,in%,2004,2006,2008&2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
13. Hungary
• DevelopmentofInternetShoppers,comparedto EU27Average,in%,2004,2006,2008,2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
14. Ireland
• InternetandTelecommunicationTrends• Cross-BoarderB2CE-Commerce• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
17. Macedonia
• B2CE-CommerceTrends
yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany
Phone:+49(0)40-39906850Fax:+49(0)40-39906851
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Europe B2C E-Commerce Report 2010
15. Italy
• ICTandE-CommerceIndustry• TypesofGoodsandServicesboughtOnline,in%, 2009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
16. Lithuania
• B2CE-CommerceTrends
18. Netherlands
• B2CE-Commerce:GeneralTrends• B2CE-Commerce:Sales• B2CE-Commerce:OnlineShoppers• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
9. Denmark
• B2CE-Commerce:GeneralTrends• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
Table of Contents (2 of 3)
10. Estonia
• InternetPenetrationandB2CE-Commerce• BroadbandMarketOverview
19. Norway
• B2CE-CommerceTrends• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
20. Poland
• AverageValueofOnlineTransactions,inPLN,Q2 2008,Q22009• DevelopmentofInternetShopperscomparedto theEU27Average,in%,2004,2006,2008&2009• Top10OnlineShops;rankedbyNetRevenue,in PLNmillion,2008• Top10OnlineShops;rankedbyUniqueVisitors andAudienceReach,February2010• TopClothingInternetShopsbyNetRevenue, NumberofOrders,Users,AverageNetOrder Value,NetProfit,NumberofEmployees,and Owner,2008
12. Greece
• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
25. Spain
• InternetUsageandInternetShoppingHabits,2008• B2CE-CommerceGrowth,Q22009• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
22. Romania
• B2CE-CommerceTrends• OnlineShoppingTrends
23. Russia
• B2CE-CommerceTrends:MarketDevelopment• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
24. Slovakia
• InternetUsageIndicators,comparedtotheEU, 2004-2008• OnlineShoppingTrends• Top3ProductGroupspurchasedonlinein E-Commerce,in%ofRespondents,2009
yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany
Phone:+49(0)40-39906850Fax:+49(0)40-39906851
E-Mail:[email protected]
Europe B2C E-Commerce Report 2010
26. Sweden
• InternetUsage:Broadband,InternetBanking, Shopping• B2CE-Commerce:SalesandOnlinePayments• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
27. Switzerland
• OnlineGroceryShopping,totalandaverageSpen- ding,2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
21. Portugal
• B2CE-CommerceTrends• InternetUsageTrends• InternetUsageIndicatorscomparedtotheEU, 2004-2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,Feb.2010
Table of Contents (3 of 3)
28. Turkey
• B2CE-CommerceSales,VolumeofTransactions,in YTLmillion,2008• DevelopmentofInternetUsers(million)andits PercentageofCountryPopulation,2000-2008; ShareofInternetShoppersofInternetUsers,in %,2008• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
29. Ukraine
• InternetUsage,AccessandDemographicTrends• LeadingB2CE-CommercePlayers;byAssortments• LeadingB2CE-CommercePlayers;byUniqueVisi- torsandAudienceReach,February2010
yStats.comGmbH&Co.KGBehringstr.28a,22765HamburgGermany
Phone:+49(0)40-39906850Fax:+49(0)40-39906851
E-Mail:[email protected]
Europe B2C E-Commerce Report 2010
Samples
We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS
Norway is the European country with the highest percentage of Internet shoppers - 74% of males and 65% of females buy online.Europe: Internet Shoppers by Gender, ranked by Total, in %, Q1 2009
Total Males Females
Norway 70 74 65
UK 66 70 62
Total Males Females
Slovenia 24 25 23
P l d 23 26 21UK 66 70 62
Denmark 64 66 61
Netherlands 63 66 59
Sweden 63 65 61
Luxembourg 58 65 52
Poland 23 26 21
Spain 23 26 20
Latvia 19 19 19
Estonia 17 16 17
C 16 20 13g
Germany 56 60 53
Finland 54 54 53
France 45 46 43
Iceland 44 45 42
Cyprus 16 20 13
Hungary 16 17 15
Portugal 13 15 11
Italy 12 16 9
CAustria 41 46 36
EU27 Average 37 40 34
Ireland 37 37 36
Belgium 36 41 30
Croatia 10 11 9
Greece 10 13 7
Lithuania 8 9 8
Bulgaria 5 5 4
Note: The survey covered households containing at least one person aged 16-74, and individuals aged 16-74. The main reference period was the first quarter of 2009. Households
Malta 34 39 29
Slovakia 28 29 27
Czech Republic 24 27 21
Serbia 5 6 3
Macedonia 3 3 2
Romania 2 2 2
15
y g p g g p qwere asked about internet access by any member of the household at home. Individuals were asked about frequency of internet use and about activities they had carried outon the internet in the last three months prior to the survey, or in the last twelve months for e-commerce activities, at home or at any other location.
Source: Eurostat, December 2009
We deliver the facts – you make the decisionsRESEARCH ON INTERNATIONAL MARKETS
Furthermore, “Clothes, Footwear and Fashion” (32%) was the major product category in Q2 2009, according to the Czech Statistical Office.
26,6%
32,3%
Electronics
Clothes, Footwear, Fashion
Czech Republic: Types of Goods ordered over the Internet, in % of Individuals Age 16+, Q2 2009
17,1%
17,1%
20,8%
18,4%
Sports Goods
Domestic Appliances
Cosmetics
Books, Magazines, Textbooks
10,5%
11,6%
8,6%
8,7%
Toys
Movies, Music
Other Household Goods
Mobile Phones
6,5%
5,5%
5,9%
4,7%Computers and Hardware
Computer and Console Games
Computer Software
Camera and Accessories
2,1%11,1%
3,3%
0% 5% 10% 15% 20% 25% 30% 35%
Other Goods
Medicine
Food, Groceries
49
0% 5% 10% 15% 20% 25% 30% 35%in %
49
Source: Czech Statistical Office, 2009
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