Evento sap

© 2012 IBM Corporation© 2012 IBM Corporation1

Nuovi modelli e soluzioni per I clienti SAPOtello Costa – Cloud Pre-sales Manager

IBM Discovery Day

Ottimizza il tuo ambiente SAP

© 2012 IBM Corporation

Discovery Day: ottimizza il tuo ambiente SAP

2

IBM is a leader in delivering SAP solutions for Enterprise clients and is one of the earliest SAP Global Cloud Service Partner since ……

The outstanding quality of IBM technologies and services has been reinforced by numerous awards and certifications from SAP AG.

One of the largest scopes of Global SAP Partnerships • Global Technology Partner

• Global Software Partner• Global Service Partner

• Global Cloud Service Partner

• Global Hosting Service Partner

IBM has earned more than 20 Pinnacle Awards – the most prestigious Partner Community award from SAP – including Customer Satisfaction Partner of the Year (now Quality Partner of the Year) for 2009, 2010 and 2011, Global Technology Partner of the Year and Business Transformation Partner of the Year for 2012



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ServicesServices SolutionsSolutionsFoundationFoundation

Soluzioni disegnate e gestite in base alla “Cloud Computing Reference Architecture” con impegno continuo su Open Standard

Tecnologie abilitanti per cloud privati e ibridi

Servizi cloud gestiti

Private & Hybrid CloudsPrivate & Hybrid Clouds Public Cloud Services Public Cloud Services Public Cloud SolutionsPublic Cloud Solutions

Soluzioni di business fornite “as a Service”



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New/Existing Hardware Infrastructure:

Supported Hypervisors

Cloud Provisioning & Management

x86 Unix Mainframe

IBM

PureFlex

System

VMWare, KVM,

HyperV, PowerVM zVM

Cloud Service Delivery (e.g. SC Entry, Provisioning, ISDM Portfolio)

Service CatalogMiddleware and DB

ProvisioningHealth and Usage

Monitoring

Metering and Chargeback

Advanced Application Pattern Provisioning

Workflow EngineImage lifecycle management

Reporting for Capacity Planning

Server, Storage and Network Provisioning

Application & Workload Deployment (e.g. IBM Workload Deployer)

Pre-built Application Templates

Application Pattern Deployment

Dynamic sizing based on demand

System Director, VMControl, Netcool, etcSystem Management

Customer Workload

Storage & Networking

SVC

Operating Systems

Windows, Linux, etc

AIX, Linux zLinux -

Test & Development

Business Analytics

Web & Collaboration

High performance Computing

HR, CRM, etc

Which components do make up IBM Cloud deployment solutions?I B

M

PurEApplication

System

SCAS



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IBM Cloud Computing Reference Architecture – Detail

IBM CCRA provides Architectural framework to implement cloud adoption patternsIBM CCRA provides Architectural framework to implement cloud adoption patterns

Governance

Security, Resiliency, Performance & Consumability

Cloud ServiceCreator

Cloud Service ProviderCloud ServiceConsumer

Cloud Services

IaaS

PaaS

SaaS

BPaaS

Common CloudManagement Platform

Cloud Service Integration

Tools

Consumer In-house IT

Infrastructure

Middleware

Applications

Business Processes

OSS – Operational Support Services

BSS – Business Support Services

Subscription Management Pricing

Entitlement Management

Metering Rating Billing

Clearing & Settlement

Accounts Payable

Accounts Receivable

Customer Account

Management

Service Offering Catalog

Service Offering

Management

Contracts & Agreement

Management

Service Request

Management

Order Management

TransitionManager

DeploymentArchitect

OperationsManager

Service Provider Portal & API

Consumer Administrator

Consumer BusinessManager

Consumer End user

Service Creation Tools

Service Management Development

Tools

Service Runtime Development

Tools

Software Development

Tools

Image Creation Tools

Service Component Developer

Inf rastructure

Security &Risk Manager

CustomerCare

ServiceManager

BusinessManager

Service Composer

OfferingManager

ServiceIntegrator

Se

rvic

e M

an

ag

em

en

t

Service C

onsumer P

ortal & A

PI

Service D

evelopment

Portal &

AP

I

AP

I

AP

I

AP

I

AP

I

Existing & 3rd party services, Partner

Ecosystems

ProvisioningIncident & Problem

Management

IT Service Level

Management

Service Automation Management

Service Delivery Catalog

Service Request

Management

Change & Configuration Management

Image Lifecycle

Management

Monitoring & Event

Management

IT Asset & License

Management

Capacity & Performance Management

Platform & Virtualization Management

Infr

astr

uctu

reM

gm

t Int

erfa

ces

Pla

tform

Mg

mt

Inte

rfac

esS

oftw

are

Mg

mt

Inte

rfac

esB

P M

gm

tIn

terf

aces



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Networking Networking Networking Networking

Storage Storage Storage Storage

Servers Servers Servers Servers

Virtualization Virtualization Virtualization Virtualization

O/S O/S O/S O/S

Middleware Middleware Middleware Middleware

Runtime Runtime Runtime Runtime

Data Data Data Data

Applications Applications Applications Applications

Traditional On-Premises

Infrastructureas a Service

Platformas a Service

Softwareas a Service

Clie

nt M

anag

esVendor M

anages in Cloud

Vendor Manages in Cloud

Vendor Manages in Cloud

Clie

nt M

anag

es

Clie

nt M

anag

es

Customization; higher costs; slower time to value

Standardization; lower costs; faster time to value

Why do we call SmartCloud for SAP Applications a PaaS?

What is PaaS? Cloud services that improve application development and deployment economics and speed, while maintaining the ability to differentiate at the application layerWhat is PaaS? Cloud services that improve application development and deployment economics and speed, while maintaining the ability to differentiate at the application layer



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Why choose IBM PureSystems for your SAP Ecosystem?

•No SAP Migration required from existing:• AIX to POWER node• x86 platforms to Intel based nodes.

SAP Migration Services available to move from other OSs to such supported in IBM PureSystems

.

•No SAP Migration required from existing:• AIX to POWER node• x86 platforms to Intel based nodes.

SAP Migration Services available to move from other OSs to such supported in IBM PureSystems

.

•POWER7 AIX & Linux nodes•x86 Windows & Linux nodes•Integrated Storage nodes•Integrated Networking modules•Integrated Service Management•Energy, floorspace & cooling savings•Increased simplicity•Software savings•Administrative productivity increase

•POWER7 AIX & Linux nodes•x86 Windows & Linux nodes•Integrated Storage nodes•Integrated Networking modules•Integrated Service Management•Energy, floorspace & cooling savings•Increased simplicity•Software savings•Administrative productivity increase

Multiple servers for each SAP system

Multiple architectures for some SAP systems

IBM Flex System Intel x440 (32c) about 70.000 SAPSPowe p460 (32c) about 94.000 SAPS



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IBM Pure System is ready to became a Cloud environment, the native embedded Flex System Manager (FSM) that manage the Pureflex resource can be integrated with:

IBM CLOUD ENTRY to build an IaaS managing– OS Provisioning – Monitoring and Metering at infr level

SAP Landscape Virtualization Management to build an PaaS integrating infr. & SAP basis management teams.

– Maintain transparency between SAP&IBM layers

Consistent Monitoring

Representation of KPIs for platform, virtualization, SAP – Functional integration that enhances

Scalability and elasticity

Creation and management of SAP systems– Combination of FSM automation with SAP automation (LVM) to perform

Repetitive operations as:

SAP System Refresh, SAP System Copy, SAP System Cloning

Expanding IT Management to SAP Application Management

IBM FSM

IBM PureSystems

08/21/2012, MK

SAP instance provisioningSAP renameSAP post-processing

SAP LVM

Stater Kit

SAP Base

ResourceMan

InfrMan.



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SmartCloud Managed Security

Vulnerability Management

Application Security Mgnt

Event & Log Management

Mobile Device Security Mgnt

Web and email Security Mgnt

IBM SmartCloud Services

SmartCloud Resilience

SmartCloud Archive

SmartCloud Managed Backup

Virtualized Server Recovery

SmartCloud PaaS

SmartCloud Application Services

SmartCloud for SAP

SmartCloud Enterprise

SmartCloud Enterprise

SmartCloud Enterprise +

SmartCloud Storage



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Value Delivered: From traditional To cloud

New SAP System 1-2 weeks ~1 day**

SAP Database Refresh 2-3 days ~0,5 days**

SAP System Clone 1-2 weeks ~1.5 days**

Standardization and automation of SAP application services through the SC4SAP solution

Service Portal

Service Catalogue

Service Request Management

Service Automation Management

Service Provisioning

Customer Key-User

• Provisioning new SAP System from template without customer data, eg. for new production or development systems

• Provisioning of a SAP System from template with customer data (SAP System Clone), e.g. for additional test systems or sandbox systems

• SAP Database Refresh (“homogenous system copy”), e.g. regular update of the test system with production data

**Planned delivery times for fully automated SAP products; these estimates can vary.



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IBM provides operating system and tool licenses

Fully managed from infrastructure to application

The IBM enterprise-class service delivery platform

Rapid access, multi-tenant solution scaled and priced based on usage.

Robust multi-tenant solution, including managed production services.

Workloads

Operating system

Management level

Availability

Security

Software usage

Pricing

Ideal for developing and deploying new application designs

Ideal for migration of traditional and higher availability applications

Linux, Windows Windows, Linux, AIX

Self service with advanced premium support

99.9% From 98.5 to 99.9%

Virtual and some physical isolation Multiple levels of isolation

Bring your own / pay as you go / free developer use

Hourly usage-based with reserved options Monthly usage-based and fixed contract



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SAP partly provided e.g. CRM Rapid Deployment Solution; DB2

Fully managed by certified SAP Skillsincl. ITIL-based Service Management

SAP Workloads

Automation Focus

Management level

Availability

Provisioning Time

SAP & DBMS Software

Pricing

Single SAP Systems for Evaluation, Education, Demo

SAP Landscapes with SAP Production and Non-Production Systems

System Provisioning System Provisioning, Cloning, System Refresh Transport Management…

Self Service with advanced premium support

99,x % on the VM Level 99.x% on SAP Application Level

Standard IDES approx. 1,5 hours e.g. Small Production System 1 Day incl. all Service Management Steps, Audit and Compliance relevant procedures

Provided by Customer, except DB2

Hourly usage-based with reserved options Monthly usage-based, mixture of fixed and variable with baseline

For SAP Workloads two variants of the IBM SmartCloud platform are available

IBM SmartCloud Enterprise for SAP

IBM SmartCloud for SAP Applications

Product Portfolio Three Linux VM sizes, DB2,

Selected SAP Business Suite 7.0 (e.g. ERP Ehp5, CRM), SolMan 7, SAP BI 7, IBM Express Solutions (Wholesale Distribution)

Five VM Sizes for AIX, Linux, Windows with different SLAs; DB2, Oracle, MS SQL Server, MaxDBSelected SAP Business Suite 7.0 (e.g. ERP Ehp4/5, CRM), SolMan 7, SAP NW 7 (BI, EP, PI..)



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IBM SmartCloud for SAP Applications includes full service scope for managing infrastructure and application

Data Center and DC Network Management

Operating System and Server Management

Storage and Backup Management

Database Management

Optional SAP Operation and Support Services

SAP BASIS Application:Configuration, Administration

and Support

IaaS

SAP (PaaS)

SAP Enhancement Package InstallationSAP Manual Transport ManagementSAP User Administration….and many more..

Monitoring of SAP servers, systems and instancesConfiguration Management for SAP System / ParametersSAP Support Package Stacks (<= 4 per System/Year)SAP DB Refresh (4 <= per Landscape/Year)Client Copies/TransportsPerformance analysis and tuning activities to meet the SLAs

Monitoring and Administration of the database DBMS patch managementPerformance analysis and tuning activities to meet the SLAs

Dedicated customer VLANs isolated according to IBM Security Standards

IBM Cloud Data Center (Release 1: Single Site/Dual room)

Virtual Server Services and Capacity ManagementOS Monitoring, Security Measures and Patch ManagementAdministration of HA solutions

Virtual SAN-Storage (Tier1) Monitoring and Administration Fast DB Backup- and restore Services



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99.5% Availability

Production Systems: Application, Database, VM, OS & Network available, Users can use system

Non-Production systems: VM, OS, Network available Users can login. High Availability (99.8%) Optional Service Extension for production

systems Service Desk

Around-the-clock availability for SAP production and non-production systems

Service Call Response Times during Production

Severity 1: First response within 15 minutes

Severity 2: 100% of responses within 3 hours

Severity 3: 100% of responses within 2 business days Service Call Mean Time to Repair – 5 hours

Restore service, provide workaround, or resolve Severity 1

condition within a 5 hour mean time to repair System Performance / Dialog Response Time

Less than or equal to one second

SLA Overview

SLA Summary on the Web Portal

Monthly Performance Report

The SC4SAP solution is supported by service level agreements and service level attainment reporting via the Web portal



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Service Service scope PricingMinimum

service term

SAP production landscape (1 production + 1 or 2 development or quality assessment systems)

Full service Monthly recurring charge (MRC) per SAP landscape per size (XS-XL)

1 year

Additional managed SAPSFull service MRC, per 2200 / 4400 / 6600 /

10450 / 12100 SAPS1 year

Additional SAP non-production system (1 SAP system)

Full serviceMRC, per SAP System per size (XS-XL)

As production

Entry service 3 months

Development service 1 month

Add or remove SAPS (550) to or from an SAP system

As the amended systems

MRC, per option 1 month

Additional storage Backup servicesMRC, per option (32 GB, 128 GB)

1 month

Customer on-boarding SAP database (DB) migration

One-time charge (OTC) NA

Optional SAP service• SAP DB refresh• SAP system copy

OTC, price per action NA

Quick reference guide—average price dealing

Modularity and flexibility are the major design points of the SAP managed service pricing model.



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- At IMT level there is a front line team (eTS Team) of solution technical consultants (cross brand, cross industry).

- It is formed by IT Architects who design and support IBM solutions based on ISVs solutions (SAP)

- In addition, eTS can rely on a second level support , delivered by Europen central teams hosted , in the ISICC (Walldorf) for SAP, in PSSC (Montpellier) and in EBSC (La Gaude) , which are part of EMEA Advanced Technical Support (ATS)

- On top of that eTS is fully wired with the WW Competence Center for SAP (Toronto)

- The team is part of the Technical Sales Support organization, and can therefore draw skills from any part of it

- Contattare Fabio Businaro per - Disegno architetturale della soluzione

- Supporto per il sizing

- SAP Insight

- Supporto per analisi di prestazioni

eTS (e-business Solutions Technical Sales Support)

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