Position Description

Position Title: Casual Support Worker Reports To: General Manager, Linkages and Supports (in Victoria) or Program Manager, Tasdeaf (in Tasmania)

Effective Date: February 2018 Responsible For: Nil

Budget: N/A

Organisational ContextVicdeaf connects people to the life they want to lead – through ensuring better access, inclusion and equal opportunity.

Vicdeaf is a progressive community business and a leader in services to people who are Deaf, hard of hearing or who experience barriers to participation.

Established in 1884, our commitment is to ensure that our clients and community are able to enjoy the benefits of being able to participate and contribute across all areas of life, including through economic, cultural, social and civic involvement.

Primary Purpose of RoleThis position exists to support and encourage people to successfully achieve their identified goals. This role is one that is varied and tailored to meet the individual needs of a person.

Vicdeaf Values and Vision

RespectfulWe respect our people, culture, community and historyWe are kind and considerate in our dealings with peopleWe behave in fair and ethical ways

InclusiveWe welcome and engage with people from all backgroundsWe reduce barriers and attitudes that discriminateWe are accessibleWe strive for equality

AdaptableWe embrace and drive change for our clients and communitiesWe are open and flexible to changing needsWe adapt to meet and overcome new challenges

DiverseWe believe our diversity is our strengthOur perspectives drive our organisationWe value different perspectives and culturesWe are culturally and socially aware

ProgressiveWe are forward-thinkingWe are in touch with the needs – and future needs – of the communitiesWe look for ways to improve the lives of our clients and communities

Vision Our clients and our community live in an accessible, inclusive society with equal opportunity in all areas of life”

PD CSW (Linkages & Supports); Issue 3: Next Review: AUG 2018 Page 1 of 4

Position Description

Core Strategic Requirements (applicable to all roles)

Positive Working Relationships Cultural and Linguistic Diversity Personal Accountability Innovation/Quality/Continuous Improvement

Support other team members

Share knowledge and information

Build relationships with other teams

Positive approach to conflict resolution

Take an active role in creating a safe and healthy work environment

Auslan skills/willingness to learn Auslan

Flexible and adaptable communication

Be aware of and adapt to cultural & linguistic diversity

Adherence to policies/standards/procedures

Compliance with health, safety and wellbeing requirements

Undertake continuing professional development

Participate in training and personal development activities

Creative and innovative approach to work

Suggest & make changes to improve services

Evaluate own work to ensure effective service delivery

Be proactive in identifying service gaps

Be open and responsive to feedback

Key Outcomes to be achieved

1. Outcome: Contribute to the achievement of Vicdeaf’s strategic objectives Ensure that role outcomes/results are aligned with organisational strategy, integrated with other services and meet client needs

Performance Indicators Work in a flexible and adaptable way to ensure resourceful and efficient service delivery Understand and promote Vicdeaf’s services Consistently provide services that meet client and regulatory requirements

2. Outcome: Promoting Independence, building capacity, maintaining current relationships & supporting access to communities Indicative time

PD CSW (Linkages & Supports); Issue 3: Next Review: AUG 2018 Page 2 of 4

Position Description

Developing a person’s independence, social inclusion, participation and capacity building 80%Performance Indicators

Persons successfully achieve their goals Persons continue to learn and develop skills Persons feel empowered to lead a successful life Consistent, high level support is provided within timeframes of a client plan

3. Outcome: Maintain service quality, accountability & administration Service provided is of highest quality and all revelant documentation is complete

Indicative time 20%

Performance Indicators Proactively identify service gaps and inform Manager Work collaboratively with other support agencies and mainstream services in regard to the needs of the client Claim authorisations are entered into appropriate Vicdeaf systems Case notes are appropriately recorded in timely manner Mandatory reporting achieved in timely manner

Knowledge, Skills & Experience (critical for successful performance in the role)

Knowledge and understanding of Deaf and hard of hearing issues, including social, linguistic and educational impacts of deafness. Awareness of relevant technologies and assistive devices Experience working with people who have complex support needs Auslan competency or experience with communicating with people with a hearing loss Time management skills Commitment to the rights of people with disabilities Excellent interpersonal skills Ability to work independently and in a team Show discretion (respect) and strict confidentiality

Qualifications / Certifications / Memberships (essential to the role) Certificate IV Community Services/Disability Studies; other relevant qualification, or life experience

PD CSW (Linkages & Supports); Issue 3: Next Review: AUG 2018 Page 3 of 4

Position Description

Current driver’s licence (desirable –not compulsory). Working with Children Check (E)

Travel Frequency (Regular, Infrequent, Rare) Frequency of travel will vary based on the needs of the person being supported.

PD CSW (Linkages & Supports); Issue 3: Next Review: AUG 2018 Page 4 of 4